DirecTV HD RECEIVER User Manual Download Page 73

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Chapter 4 -

Troubleshooting

DIRECTV periodically sends system software updates to your receiver to improve performance and upgrade features and functions.

These updates will occur automatically, usually at times when the receiver would likely be turned off. If your receiver is on when an

update is sent, you will see an on-screen message and you may experience a disruption in reception for a few minutes. Your reception

should return to normal after the update is complete. Your receiver must be plugged in to AC power to receive any updates.

System Software Updates

On-Screen Messages

Troubleshooting Tips

There may be times when you see an on-screen message similar to the one on

the right. The top line of the message gives a brief description of what causes the

on-screen message to display, while the second line displays instructions to follow.

Most on-screen messages supply a code in parentheses. That code is used by

DIRECTV Customer Service to help troubleshoot your call.
The message at right shows an example of trying to view a channel that you have not

purchased or that is not in your programming package. To resolve the situation, call

Customer Service at 1-800-531-5000

and mention the code when prompted.

Summary of Contents for HD RECEIVER

Page 1: ...NON DVR RECEIVERS USER GUIDE NON DVR RECEIVERS USER GUIDE DIRECTV HD RECEIVER DIRECTV STANDARD RECEIVER DIRECTV HD RECEIVER DIRECTV STANDARD RECEIVER ...

Page 2: ...ou the benefit of saving energy and helping our environment This may not apply to older models When used in conjunction with a DIRECTV subscription this receiver meets ENERGY STAR criteria without requiring the consumer to take any additional steps ...

Page 3: ...ser guide was designed to accommodate several models your receiver and its user interface may vary slightly from what is shown here Getting Connected If a professional installed your DIRECTV Receiver you are ready to start watching TV If your receiver was not professionally installed or you just added a surround sound system or other equipment please see Chapter 3 Connections for TV and Auxiliary ...

Page 4: ...e TV Features and Options 27 QuickTune 27 GameSearch 27 Live TV Options 28 Search for Shows 32 Search by Title 32 Search by Person 33 Search by Channel 33 Search by Keyword 34 Recent Searches 35 CHAPTER 2 DETAILED INFORMATION TABLE OF CONTENTS Main Menu Overview 30 UsingYourRemoteControl 12 Turning Equipment On and Off 12 Navigation and Destination Buttons 13 Short Cut Buttons 13 Safety Care 8 Pro...

Page 5: ...AUXILIARYEQUIPMENT Connections 64 Your Phone Connection 64 Connections for TV and Auxiliary Equipment 64 Setup and Activation 68 Guided Setup 68 ActivateYourDIRECTV Service 68 Programming Your Remote Control 69 CHAPTER 4 TROUBLESHOOTING Troubleshooting Tips 72 Resetting Reauthorizing Your Receiver 72 On Screen Error Messages 73 System Software Updates 73 DIRECTV Receiver or TV Problems 74 Remote C...

Page 6: ...eiver 106 Standard Definition Receiver 110 Appendix 3 About High Definition 122 Appendix 2 How to Network Your HD Receiver 114 INDEX 128 Limited 90 Day Warranty 86 DIRECTV Protection Plan 89 FCC Customer Information 90 Terms Conditions for Use of Software 94 APPENDICES TABLE OF CONTENTS TABLE OF CONTENTS ...

Page 7: ...and for proof of acquisition Attach it here and record the serial and model numbers in case you need them These numbers are typically located behind the card door on the front panel of your receiver Model No Serial No Acquisition Date Dealer Address Phone Access Card Receiver ID ...

Page 8: ...ly use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualif...

Page 9: ...ded surface Always unplug your DIRECTV Receiver before moving it Always unplug the DIRECTV Receiver TV and other equipment before you connect or disconnect any cables The only way to disconnect the DIRECTV Receiver from the power supply is to remove the power cord The DIRECTV Receiver unit must therefore be installed next to the power point which must be easily accessible CAUTION Electric Shock ne...

Page 10: ...DIRECTV USER GUIDE HD SD STANDARD RECEIVERS 10 ...

Page 11: ...11 USING YOUR REMOTE CONTROL 12 VIEWING LIVE TELEVISION 14 CHAPTER 1 QUICK START ...

Page 12: ...n System Setup then Remote and follow the step by step instructions Use the POWER PWR button and Mode Switch to turn a single component on or off for example a DVD player or surround sound system Simply slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on The mode switch must always be in the left most position to c...

Page 13: ...o the previous screen You can also use the LEFT ARROW button to step backward one column at a time The MENU key takes you to the main menu where you go to access all of the features available in your system Press INFO on any show to see information about that show You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate Howeve...

Page 14: ...ee ways use the ARROW buttons to move one cell at a time up down left right use the CHAN PAGE button to scroll a whole page up or down or type in the channel number to go directly there Look for color button hints at the bottom of the screen for short cuts use the GREEN button to move ahead in time 12 hours once there use the red key to come back 12 hours To tune to a program that s on now highlig...

Page 15: ...er 1 Quick Start 15 Viewing Live Television Your DIRECTV provided local channels can be found in the guide from channel numbers 2 through 69 If you have HD depending on your local market you may see an HD and or SD version of a local channel Local Channels ...

Page 16: ...ogram title in the guide If you want to see only the HD version of a channel in the guide go to chapter 2 section Parental Fav s Setup Settings Display for instructions on how to make that setting HD and SD Channels Channels in the guide that are not part of your subscription package are shown grayed out You can customize your guide to hide those channels See Chapter 2 Program Guide Features and O...

Page 17: ...ouch whatever you re watching Just hook up your 3D HDTV put on your 3D glasses and watch the best in entertainment virtually jump into your home 3D channels are in the 100 s series in the Guide starting on channel 103 For a list of 3D programs press GUIDE press the YELLOW button and then select Sort programs by category Select 3D and a list of 3D programs will display In the guide you will also no...

Page 18: ...out your show or your system such as whether a second audio language is available or if you have a system message waiting Go to the inside of the back cover of this manual to get an explanation of all the icons If your program has an alternate audio track press the GREEN button to hear it Press the YELLOW button to display the Live TV Options menu See Chapter 2 for details Channel Banner Viewing L...

Page 19: ...and more The channel is ready to interact when the yellow highlight box appears To exit an interactive channel type in a new channel number or press GUIDE and pick the channel you want to move to To find other interactive channels take a look at the program guide from channels 100 to 115 The News Mix and Sports Mix channels let customers with a qualifying programming package see up to eight of the...

Page 20: ...o play If you become a top scoring player you will see your name on the leader board Viewing Live Television Interactive content like scores statistics and other information is also provided along with some of our special sports and entertainment channels Look for an on screen popup that lets you know when interactive content is available and follow the on screen instructions to use the interactiv...

Page 21: ...rogram in the Guide Select the Buy option and follow the on screen instructions As long as your receiver is connected to a land based phone line you can use your remote to order If you order a program in advance you can cancel it for any reason before the program starts airing To cancel a purchase press MENU then select Manage Autotunes then Purchases Select the program then select Cancel PPV to d...

Page 22: ...tem features such as search TVmail parental controls system settings and more Press MENU on your remote to see the main menu Press MENU again or EXIT to make it go away Main Menu Note Menu options may vary by receiver model Viewing Live Television SD Receivers Menu HD Receivers Menu ...

Page 23: ...S 28 MAIN MENU OVERVIEW 31 SEARCH FOR SHOWS 32 MANAGE AUTOTUNES 36 CALLER ID 38 TVMAIL MESSAGES 39 PARENTAL FAV S SETUP 40 CHAPTER 2 DETAILED INFORMATION PARENTAL CONTROLS 40 FAVORITE CHANNELS 46 SYSTEM SETUP 47 HELP TOPICS AND FAQS 57 DIRECTV WHOLE HOME DVR SERVICE 58 ...

Page 24: ...se press GUIDE twice to display the guide filter Use the arrow keys to highlight the category you want and press SELECT The guide will now show only that the channels that match that category Look for the label in the bottom left of the guide to see how it is being filtered Filtering the Guide Look here to see how the guide is being filtered Note Since the filtering is temporary it only lasts as l...

Page 25: ...u want to see a complete listing of what s available in the guide in chronological order Sort Programs by Category Jump to a Date Time Pay Per View By default your program guide displays all channels offered by DIRECTV some of which may not be in your programming package Change favorites list allows you to toggle the channels displayed in your guide between the following All Channels Channels I Ge...

Page 26: ...to 7 days of programs for high definition receivers and 3 days of programs for standard definition receivers in chronological order for that channel Use the ARROW buttons to navigate up or down the list or use the CHAN UP DOWN button to page through the list Highlight a show in the list and press INFO to get more information about it Select Done to return to the guide Special feature Channel Progr...

Page 27: ...ow keys to highlight the channel you want to watch and then press SELECT High Definition Receivers Sports blackouts a long time source of frustration and confusion for sports fans occur when a sporting event is not televised in a certain area But thanks to DIRECTV s cutting edge technology whenever you tune to a channel with a blacked out game GameSearch recognizes the blackout and immediately loo...

Page 28: ...y If you select a channel from this list the receiver will tune to that channel This is an easy way to toggle between the channels you watch most often Live TV Options DIRECTV Subtitling Closed Captioning View Previous Channels High Definition Receivers Displays an on screen transcription of a program s soundtrack Select DIRECTV Subtitling or Closed Captioning to toggle it ON or OFF Both options d...

Page 29: ...s the GREEN button to cycle through the available languages Change Favorites List allows you to to select a custom list of channels that you want to see when channel surfing in live TV You can toggle between All Channels some of which may not be in your programming package or any of your self created lists You can also choose Edit Settings if you want to create a new favorites list See the Parenta...

Page 30: ...te to display the main menu Contains a log of phone calls into your home assuming you have connected a land line and purchased Caller ID phone service from your telephone provider Check to see the status of shows past and future your receiver is set to tune to automatically You can also see past Pay Per View purchases as well as set an Autotune by channel and time Caller ID Manage Autotunes Overvi...

Page 31: ...w SD Receivers Menu A list of help topics and frequently asked questions that explain how to use your DIRECTV Receiver Help High Definition Receivers Note On High Definition Receivers except model H20 Help can be found under Parental Fav s Setup For model H20 select Customer Care Help and then select Help HD Receivers Menu An optional menu item that appears at the top of your menu if you enable DI...

Page 32: ...on screen keypad by highlighting the letter you want and pressing SELECT You can choose Delete DEL to get rid of the last letter or Clear CLR to start over if you make a mistake You do not have to enter the initial article like The or An Each time you enter a letter the search becomes more precise however you don t always have to enter the complete title Just the first few letters will usually get...

Page 33: ...uide Enter the first few letters of the channel name In this case we typed in BL to find Bloomberg Select your desired channel from the list on the right you will get a list of the shows scheduled on that channel Enter the first few letters of the person s last name You will see a list on the right side of the screen showing you actors actresses and directors Select a name to see a list of program...

Page 34: ... results You can enter a phrase for example Wild Cats but it must be an exact match to the program guide information to appear in the search results Usually it is better to use single words The search feature looks through show titles and descriptions for the keyword The more specific you can be with your keyword the better your search results will be If you enter a word that is also part of a lar...

Page 35: ... Chapter 4 Chapter 5 Chapter 2 Detailed Information 35 This handy feature lets you go back to a list of your 25 most recent searches in case you want to update or reuse a search you used previously Recent Searches Search for Shows ...

Page 36: ...select Manage Autotunes to access the following options To Do List contains all of the autotunes your receiver is set to make in the future The icons next to the titles indicate whether the autotune is a single event or part of a series or an autotune based on a person or keyword search The list is ordered by time with the next autotune at the top and the furthest in the future at the bottom You c...

Page 37: ...us information for all Pay Per View programs that were bought and if viewed the date and time There may be times when you want to set up a manual autotune based on channel time and date In this case select Manual and enter all of the options as you wish including whether you want this to be a one time or recurring autotune i e every Tuesday channel day and date start time and duration You can sche...

Page 38: ...w your 25 most recent calls in the call log at any time To see your call log press MENU select Caller ID and then select Call Log Caller ID Note You must subscribe to caller ID service through your phone company and your receiver must be connected to a phone line Note On Standard Definition Receivers set up your receiver to display onscreen call notices as follows Press MENU select TVmail Caller I...

Page 39: ... new features that we download to your receiver When you have new mail the envelope message icon will appear in the channel banner of any program you are watching Simply press MENU and select TVmail to see your DIRECTV Messages TVmail Note On Standard Definition Receivers and High Definition Receiver model H20 press MENU select TVmail Caller ID then select Edit Settings and then select TVmail to s...

Page 40: ...t in the program guide for a more customized experience Select System Setup to adjust and configure how you want your TV and DIRECTV System to work together Parental Controls enables parents to place certain restrictions on just who s watching what and requires a passcode to view restricted programming Whether it s for mature content spending amounts or even the number of hours of TV watching allo...

Page 41: ...TV or Other Ratings Limits Select the button next to the rating limit you wish to impose Brief descriptions of the ratings appear for your guidance Movies Adult Channels Select Adult Channels then press SELECT again to completely hide adult channels in the program guide Manage Recordings screens and when channel surfing Pressing SELECT on Show Adult toggles between Show Adult and Hide Adult Parent...

Page 42: ...ck All or Allow All to save time if you wish to affect a large number of channels Select the TV rating limit you desire In addition you can also set rating limits for particular types of content for example Fantasy Violence FV Dialogue D Language L Sexual Content S and Violence V each of which is described when highlighted Block or allow programming that has no rating such as news and sports Chann...

Page 43: ...ding Limit Simply key in the amount using the numbers on your remote The Viewing Hours feature lets you select times during which TV watching is allowed in your household From the left menu select Viewing Hours then select the start times and durations for viewing You can set hours based on school nights Monday Thursday and or weekend nights Friday Saturday and Sunday Spending Limit Limit TV Viewi...

Page 44: ...he left menu You ll be directed to create a passcode which you ll want to make easy enough to remember but hard enough that the little ones won t guess it This passcode will be your entry to unlocking and adjusting limitations in the future An on screen message will appear whenever anyone tries to tune to a channel or program that has been restricted or attempts to spend or watch beyond limitation...

Page 45: ...U then select Parental Fav s Setup then select Parental Controls Various options for removing restrictions temporarily or permanently will appear Select one and enter your passcode For more unlock options 1 2 3 2 Press MENU select Parental Controls Fav s Setup then Parental Controls then Edit Settings 1 Note If you forget your passcode call 1 800 531 5000 to reset it You must be the registered acc...

Page 46: ...avorite Channels From live TV or the guide press the YELLOW button then select Change favorites list If you haven t created a Favorites list the Setup Custom 1 and Setup Custom 2 options will be displayed Select the one you want and follow the on screen instructions to create and name your list Once your list is created press the YELLOW button while in the guide or live TV select Change favorites ...

Page 47: ...fo Test Display Audio HDTV if applicable Network Setup Remote Control Satellite Whole Home and Reset screens From System Setup select Info Test The option Run System Test initiates a test of the tuners access card receiver ID and phone line and reports the results on screen The option More System Info displays all current receiver settings which may be helpful during troubleshooting Note Running t...

Page 48: ...ether you want the guide to show you HD channels and their duplicate SD channels or to hide the SD duplicates Guide shows Select whether you want the first press of the GUIDE button to take you directly to the program guide or to go to the category filter first No matter which one you choose pressing GUIDE a second time shows you the other option Language Select your preferred on screen text langu...

Page 49: ...ion receivers select Captioning to turn closed captioning on or off and to select the font style size and color for the display of captions High Definition Receivers Captioning Select Clock or Time Zone on Standard Definition Receivers to set your time zone and whether you want the receiver to show Daylight Savings time or not Clock ...

Page 50: ...cription and Channel Banner HD Channels include 5 1 surround sound when available from the programmer Additional equipment is required and sold separately Dolby and the double D symbol are trademarks of Dolby Laboratories Audio For Standard Definition Receivers select Audio to select your preferred audio language This is a persistent setting To make temporary adjustments to your preferred audio la...

Page 51: ... High Definition Receiver tells the TV to show it in that same format If the next program changes to 1080i the receiver tells the TV to change to that format Native mode slows down the system s response time to channel changes since the receiver and TV must adjust the picture resolution at every channel change Because of this the default setting is OFF When Native Mode is OFF your receiver will di...

Page 52: ...seconds TV Ratio TV Resolutions If you re watching a widescreen movie on a Standard 4 3 TV you may want to choose Letterbox which places bars on the top and bottom of the screen If your HDTV is 4 3 aspect ratio you may want to Crop or cut off the content at the left and right side of the screen while preserving the proportion of the picture that remains You can also Stretch the picture vertically ...

Page 53: ...ODE switch on your remote is in the left most position it controls your DIRECTV receiver However you can also program the AV1 AV2 and TV positions to control other equipment such as your TV DVD VCR or Stereo From System Setup select Remote Control and then Program Remote It is helpful to know the model number as well as the brand of the equipment to produce the best results when programming the re...

Page 54: ...dicates that the remote supports radio frequency To change your remote method of transmission from Infrared IR signals to RF select Remote Control Program Remote Advanced and then IR RF Setup While IR transmission requires a clear line of sight to the front of the receiver RF transmission lets your put your receiver inside a cabinet or behind solid doors and still be able to command it from up to ...

Page 55: ...up Whole Home If you re using DIRECTV Whole Home DVR service use this option to name this receiver location To learn more read the DIRECTV Whole Home DVR service section at the end of this chapter High Definition Receivers Access Card Do not select Access Card unless you have a new access card provided by DIRECTV DIRECTV will provide new access cards and instructions when necessary Follow the on s...

Page 56: ...s card door on the front of the receiver This option does not affect your settings and scheduled recordings Reset Defaults erases all of your personal preference items such as parental controls favorites language and scheduled recordings and restores the receiver configuration to how it was set at the factory Reset Everything Completely erases everything from system memory and starts over like a n...

Page 57: ...ently Asked Questions FAQ that explain how to use your DIRECTV Receiver Press MENU then select Parental Fav s Setup then select Help Select a folder to open it and then press SELECT on the topic of your choice If you want to go to the FAQ tab press the GREEN button Help Topics and FAQs Note For model H20 press MENU select Customer Care Help and then select Help Help Topics and FAQs ...

Page 58: ...ur HD DVR and HD Non DVR receivers are networked it allows them to share content This is typically completed by an installer during your installation appointment To learn more about upgrade and eligibility requirements go to directv com wholehome To get a quick understanding of how recorded content is shared by your household skip to step 7 Note To access DIRECTV Whole Home DVR service functionali...

Page 59: ...ontinue 3 Name Your Locations You ll be prompted to give each receiver a name We refer to this as Location We recommend using a name that you ll easily associate with the room or it s location such as Living Room The name must be 14 characters or less You must be at the receiver to assign its name Note Service activation and location naming are typically performed by the installer during your inst...

Page 60: ... to No in the Master Bedroom the other rooms Den and Kitchen won t be able to access the Master Bedroom s Playlist Allow Deletion An HD DVR has the option to prevent another location from deleting programs that were recorded by that an HD DVR In our previous example if the DVR in the Den is set to allow deletion From this room only a person trying to delete a program recorded in the Den from the M...

Page 61: ...dings already scheduled on the DVR a message will display letting you know that your program cannot be recorded To record a show you re currently watching or to record a highlighted program in the Guide press the orange REC record button A message displays on screen asking you to select the HD DVR you would like to record on then select either Record Once to record the current episode Record Serie...

Page 62: ...live programs Parental controls must be set at each receiver 7 Watch Recorded Programs By networking your receivers the recordings from all the HD DVRs in your household are combined into a shared Playlist The shared Playlist is accessible by all networked receivers even if the receiver is not a DVR To access the Playlist press the LIST button on the remote control or press MENU and select My Play...

Page 63: ...63 CHAPTER 3 CONNECTIONS FOR TV AND AUXILIARY EQUIPMENT CONNECTIONS 64 SETUP AND ACTIVATION 68 PROGRAMMING YOUR REMOTE CONTROL 69 ...

Page 64: ...ree number once a month for a few minutes duration and is designed not to interfere with your regular phone service You will need an RJ11 type modulator jack the most common type of phone jack If you disconnect the phone line the receiver will not allow you to purchase PPV programs and some features of our interactive channels will be limited Do not connect your receiver to a digital PBX phone sys...

Page 65: ...ny makes and models of TVs and auxiliary equipment it is impossible to fully describe all of the possible connections between them and your receiver Refer to the manuals for that equipment to see the connection options specific to each make and model The following images show examples of how your receiver may be connected using the supported video and audio connections for the TV the surround soun...

Page 66: ...Here is an example using a TV that has component video connectors as the best video input with RCA audio connectors as the best audio input and a surround sound system that has a digital audio coax connector as the best audio input This example also shows using a VCR or DVD burner with RCA audio and video connectors Example TV with HDMI Connector Example TV with Component Video Connectors DIRECTV ...

Page 67: ...nectors as the best audio input and a surround sound system with a digital audio optical connector as the best audio input This example also shows using a VCR or DVD burner with RCA audio and component video connectors Example TV with S Video Connector Here is an example of a TV that has an S Video connector as the best video input and with RCA connectors as the best audio input This example also ...

Page 68: ...DIRECTV service Simply follow the on screen directions to complete your setup functions If you ve installed your satellite dish and system yourself you ll be guided though various functions for optimizing your signal and setup including positioning your dish and a system test After these setup procedures are complete you ll see a message on screen that says Acquiring Satellite Info as the receiver...

Page 69: ... you can When you program the remote for the audio equipment on screen instructions will direct you on how to do this Factory Defaults 2 2 3 4 5 1 1 Press MENU to display the on screen Menu Highlight Parental Fav s Setup and press SELECT Highlight System Setup and press SELECT Press SELECT on Remote Control in the left menu Follow the on screen instructions to program your remote for your TV or ad...

Page 70: ...DIRECTV USER GUIDE HD SD STANDARD RECEIVERS 70 ...

Page 71: ...71 TROUBLESHOOTING TIPS 72 DIRECTV RECEIVER OR TV PROBLEMS 74 REMOTE CONTROL PROBLEMS 82 RUNNING THE SYSTEM TEST 83 CHAPTER 4 TROUBLESHOOTING ...

Page 72: ...ram guide information to be acquired If the problems persist try unplugging the power cord of the DIRECTV Receiver for 15 seconds then plug it in again If the above two items don t work try reauthorizing your receiver On a computer go to directv com reauthorize and follow the onscreen instructions You will need to be logged into your account on directv com to complete this process Running the Syst...

Page 73: ...eiver must be plugged in to AC power to receive any updates System Software Updates On Screen Messages Troubleshooting Tips There may be times when you see an on screen message similar to the one on the right The top line of the message gives a brief description of what causes the on screen message to display while the second line displays instructions to follow Most on screen messages supply a co...

Page 74: ...on behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired Your TV displays incorrect picture or you have a blue black snowy or blank screen If you don t see the signal you think you should be seeing try using these buttons to toggle between the signals Press the TV VCR button on the VCR remote or on the VCR s front panel Press the IN...

Page 75: ... press PWR power key or press POWER button on the front panel of the receiver Verify that the power cord is plugged into the DIRECTV Receiver and the wall outlet Check the outlet or power strip to make sure it is live by plugging in something else Replace batteries in remote control Be sure remote is pointed at remote sensor on receiver and sensor is not blocked Try plugging receiver into a differ...

Page 76: ...t 30 seconds for internal circuits to reset then turn receiver back on Check the circuit breakers in your home Consider using a line conditioner or surge protector Consult an electrician if the problem is frequent or severe especially if other household appliances or electronics are affected If parental limits are active turn your DIRECTV Receiver back on and enter your parental lock code at the p...

Page 77: ...rrectly You may be on the wrong video source for your DIRECTV Receiver You may be tuned to a channel that is not currently broadcasting or that you don t subscribe to Check that DIRECTV Receiver and TV are both powered on Check the Installation and Connections Chapter 3 section of this manual for instructions about connecting your receiver Press the INPUT button on the TV remote control to change ...

Page 78: ... connections If the problem is coming from the program source for example you see the problem on one channel but not on any others wait for the broadcasting channel to resolve the issue If there are obstructions blocking the dish s clear view of the satellite you should contact a professional to remove them or a DIRECTV Installer at 1 800 531 5000 to relocate your dish If your signal strength is l...

Page 79: ...Change Favorites List then All Channels Enter the channel number using the number pad on the remote control Check the dish type set in your receiver s preferences Press the MENU key on the remote control then select Parental Fav s Setup then System Setup Check Satellite Dish Type shown on the System Setup screen to see if it is correct If not select Satellite from the left menu then select Repeat ...

Page 80: ...CTV Receiver You can also press MENU press SELECT on Parental Fav s Setup then select System Setup Select the Reset item from the left menu and follow the on screen instructions A setting such as mute or volume may have changed on the receiver or your TV The cables between your TV and the receiver may not be connected properly or there may be a problem with an external stereo or surround sound sys...

Page 81: ...Parental Fav s Setup then select System Setup Select the Reset item from the left menu and follow the on screen instructions Possible Causes Solution Problem Caller ID not working Caller ID information isn t showing on your TV screen when phone calls come in You don t subscribe to Caller ID service through your local phone company The Caller ID feature in your DIRECTV Receiver is turned off See Ca...

Page 82: ... control make sure you first slide the MODE switch to the mode that is programmed for that device AV1 or AV2 The indicator light for the component you re trying to control should light up when you press a valid key for that component If it doesn t make sure the MODE switch is in the correct position Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control S...

Page 83: ...is inserted in the DIRECTV Receiver Follow these steps to run the diagnostics system test on your DIRECTV Receiver 1 Turn on your TV and the DIRECTV Receiver 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver controlling mode then press MENU 3 Select Parental Fav s Setup 4 Select System Setup then Info Test 5 Select Run System Test 6 If your system does...

Page 84: ...DIRECTV USER GUIDE HD SD STANDARD RECEIVERS 84 ...

Page 85: ...85 LIMITED 90 DAY WARRANTY 86 DIRECTV PROTECTION PLAN 89 FCC CUSTOMER INFORMATION 90 TERMS CONDITIONS FOR USE OF SOFTWARE 94 CHAPTER 5 WARRANTY AND OTHER INFORMATION ...

Page 86: ...line or accessory attachments used with the product Warranty coverage begins the day you acquire the product For ninety 90 days from the acquisition date at the option of DIRECTV the DIRECTV Receiver will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for ...

Page 87: ...ured approved and or authorized or repair of products damaged by these modifications A product used for commercial or institutional purposes DIRECTV makes no warranty that the access connection will be a local not long distance phone call The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming show i...

Page 88: ... IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES GUARANTEES AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BR...

Page 89: ...ire DIRECTV System giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System including DIRECTV PROTECTION PLAN Benefits DIRECTV PROTECT...

Page 90: ...DIRECTV Inc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV Trade Name DIRECTV Type of Equipment DIRECTV Satellite Receiver Model Numbers D or H Federal Communications Commission FCC This equipment complies with both Part 15 and Part 68 of the FCC rules This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to part 15 of the FCC Rules These li...

Page 91: ...s connected Consult the dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment The user may find the following booklet prepared by the Federal communications Commission helpful How to Identify and Resolve Radio and TV Interference Problems T...

Page 92: ...ined by the total RENs contact your local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point e g 03 is a REN of 0 3 If this DIRECTV Receiver causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be ...

Page 93: ...ntain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources If trouble is experienced with this unit for repair or warranty information please contact ...

Page 94: ... you by the providers thereof The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV Use of such Software is also subject to the terms of any applicable agreement between you and each such provider DIRECTV reserves the right to modify suppleme...

Page 95: ...S NEITHER DIRECTV NOR ANY OF ITS LICENSORS EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD ...

Page 96: ...t be subject to the License Restrictions in Section B above In compliance with the GPL DIRECTV its suppliers or its third party licensors upon written request will make the source code of the software libraries and associated utilities it uses together with its modifications if any available to the public in source code form You are free to use modify and distribute the software and any modificati...

Page 97: ...er General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pie...

Page 98: ...ntains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into...

Page 99: ...users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from th...

Page 100: ...ontains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that co...

Page 101: ... through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce...

Page 102: ...ves of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDI...

Page 103: ...any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 51 Franklin St...

Page 104: ...movision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Les...

Page 105: ...105 APPENDIX1 RECEIVERSFRONTANDBACKPANELS 106 STANDARD DEFINITION RECEIVER 106 HIGH DEFINITIONRECEIVER 110 APPENDIX 2 HOW TO NETWORK YOUR HD RECEIVER 114 APPENDIX 3 ABOUT HIGH DEFINITION 122 APPENDICES ...

Page 106: ... functions as similarly named buttons on the remote control You can use the front panel buttons at any time but they are especially useful if you misplace your remote control or the batteries die High Definition Receiver Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 107: ...ghlight up down left or right 6 SELECT Selects the item highlighted 7 RES Resolution The RES key switches the output resolution of the HD Receiver Each time you press the key it cycles to the next available resolution 1080p 1080i 720p 480p and 480i older models may not support 1080p 8 RESOLUTION INDICATORS The adjacent lights indicate the current resolution setting 9 DOOR PANEL The access card slo...

Page 108: ...DIRECTV USER GUIDE HD SD STANDARD RECEIVERS 108 HD BACK PANEL 1 7 3 4 5 6 8 2 9 Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 109: ...inition SD output You can use the entire row of RCA connectors yellow white and red to feed a VCR or DVD player burner 4 DIGITAL AUDIO OUT Use this digital audio connection for sound Not available on all models 5 HDMI Use this combination digital video and audio connector for the best HD picture quality 6 ETHERNET For future use Not available on all models 7 USB For future use USB 2 0 Host 5V 500m...

Page 110: ...rform the same functions as similarly named buttons on the remote control You can use the front panel buttons at any time but they are especially useful if you misplace your remote control or the batteries die DIRECTV Receiver Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 111: ... commands from the remote control 3 GUIDE Displays the on screen program guide 4 MENU Brings up the main menu to access settings and services 5 ARROWS Move the on screen highlight up down left or right 6 SELECT Selects the item highlighted 7 DIRECTV ACTIVE CHANNEL Displays the DIRECTV Active Channel local weather and more 8 INFO Displays channel banner or info for a highlighted program or channel ...

Page 112: ...RECTV USER GUIDE HD SD STANDARD RECEIVERS 112 STANDARD DEFINITION BACK PANEL 1 7 2 3 4 5 6 8 9 10 Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 113: ... TV has an S Video jack use an S Video jack use it along with the audio jacks S Video only carries picture information not sound to connect to your TV 6 VIDEO YELLOW Provides better picture quality than the OUT TO TV jack Connect the second RCA type composite VIDEO jack to another device such as a VCR Your must also connect the AUDIO cables when using the VIDEO connection 7 AUDIO R Red and L White...

Page 114: ... house must be wired for Ethernet or you must run cables from a network router to your DIRECTV Receiver 2 Powerline This method requires special Ethernet Adaptors that allow you to connect to your network router via the existing AC power line wiring in your house 3 Wireless This can be easiest method if you already connect to the Internet via Wi Fi However wireless connections may be slower and so...

Page 115: ...r Ethernet cable plugs into receiver Router HD Receiver Ethernet Cable Direct Connection Appendix 2 How to Network Your HD Receiver Connect one end of your Ethernet cable to the Ethernet port on the back of your router Connect the other end of the Ethernet cable to the Ethernet port on the back of your DIRECTV Receiver ...

Page 116: ... successfully connecting to DIRECTV via the Internet See figure A Select Done to complete the setup process See figure B If your DIRECTV Receiver does not immediately recognize the network connection you will get the option to choose the connection method Choose Wired See Figure C Follow the onscreen instructions Figure A Figure B Figure C Appendix 2 How to Network Your HD Receiver Step 2 Verify t...

Page 117: ...Powerline Step 1 Connect your router to your Ethernet Adapter Connect one end of an Ethernet cable to the Ethernet port on the back of your router Connect the other end of the Ethernet cable to the wall mount Ethernet Adapter Plug your wall mount Ethernet Adapter into an electrical outlet Ethernet cable connects to an unused port on the router IMPORTANT Appendix 2 How to Network Your HD Receiver E...

Page 118: ...ork Setup Choose Connect Now Select Continue after successfully connecting to DIRECTV via the Internet See figure A If your DIRECTV Receiver does not immediately recognize the network connection you will get the option to choose the connection method Choose Powerline See Figure C Follow the onscreen instructions Step 3 Verify that you are connected Figure A Figure C Select Done to complete the set...

Page 119: ...n the back of your DIRECTV Receiver Plug your wireless adapter into an electrical outlet A wireless adapter that uses an Ethernet port to connect to a media device USB devices are not supported by the DIRECTV Receiver A wireless router in place of a regular router You must have initialized your wireless device for your home network before beginning to network your DIRECTV Receiver Create a wireles...

Page 120: ...ess adapter it will prompt you to configure the two devices Select Set Up Now Highlight your wireless network and press SELECT to display a blue dot next to your network Then select Continue Follow the on screen instructions to complete the set up process of the wireless adapter Note If you are having difficulty connecting to the Internet or need more information visit www directv com ondemand ...

Page 121: ...Continue after successfully connecting to DIRECTV via the Internet See figure A Step 3 Verify that you are connected Select Done to complete the setup process See figure B If your DIRECTV Receiver does not immediately recognize the network connection you will get the option to choose the connection method Choose Wireless See Figure C Follow the onscreen instructions Figure A Figure B ...

Page 122: ...ou ve indicated in System Setup as being supported by your TV as well as the screen formats in conjunction with each individual resolution Available screen formats such as crop stretch or letter pillar box are based on the TV Aspect Ratio you set in System Setup With each press an on screen message will let you know what the current resolution format setting is What if you re watching a nearly squ...

Page 123: ... presses to allow the Receiver to change the resolution This can happen if your settings include a resolution that your TV doesn t support To correct this you ll need to change your resolution setting Press MENU select Parental Fav s Setup System Setup HDTV and then select TV Resolutions Mark or unmark the TV Resolutions to display the resolutions supported by your television Note In Native mode t...

Page 124: ...rs are seen at the top and bottom of the screen To change the bar color press MENU select Parental Fav s Setup System Setup HDTV and then Video Select the desired bar color See your TV s owner s manual for information on the best color for your set The following table shows the resolutions that can be output from each type of connection HDMI 1080i 1080p 720p 480i 480p Component Video YPbPr 1080i 7...

Page 125: ...tch setting instead of adding bars to the top and bottom the 16 9 program image is stretched vertically until it s tall enough to fill the screen Your entire screen will be full but the program images are stretched to compensate This format crops cuts off the left and right portions of the 16 9 frame so it fits the 4 3 screen Stretch Crop Fills TV Screen Letterbox Stretch Crop ...

Page 126: ... To change the bar color press MENU select Parental Fav s Setup System Setup HDTV and then Video Select the desired bar color option See your TV s owner s manual for information on the best color for your set In this setting instead of adding bars to the sides the 4 3 program image is stretched horizontally until it s wide enough to fill the screen Your entire screen will be full but the images ar...

Page 127: ...7 For 4 3 program signals For 16 9 program signals If your display is a 16 9 format TV or monitor your format options include these Pillar Box Stretch Crop Fills TV Screen Appendix 3 About High Definition ...

Page 128: ...ee Favorite Chan List F G FAQs 57 Favorite Channels List 25 29 40 46 FCC Customer Information 90 93 Filtering the Guide 24 Folders 32 57 Front Panel 106 107 110 111 GameSearch 27 GSN Game Lounge 20 Guide 14 banners 17 channel programs list 26 customizing 31 favorite channels 46 filtering 24 jump to a date and time 25 options 25 sorting programs 25 Guided Setup 68 Index D 3D 17 Date Time 25 Default...

Page 129: ... 56 channel blocks 42 hours viewing 43 locking 44 passcode 40 44 45 ratings 41 spending 43 unlocking 44 45 Passcode 40 44 45 Pay Per View 21 Phone Connection 64 Power 12 65 75 76 77 107 109 111 113 back cover Navigation Buttons 13 Network 53 58 114 121 News Mix Channels 19 Other Ratings 42 H I K HD about Appendix 3 channels 16 48 51 filtering 24 HDMI 52 65 67 109 124 HDTV 24 51 52 Appendix 3 Help ...

Page 130: ... 124 Resolution Indicator 107 Restart 56 RF Remote 54 Router 1114 115 117 119 120 Satellite Data Acquisition 74 Satellite Signal Strength 55 Searching for a Show 32 by channel 33 by title 32 by keyword 34 by person 33 Settings 44 50 53 56 Setup see System Setup Shortcut Buttons 13 Shortcut Hints 13 Software 18 73 94 104 Software License 94 104 Sort 25 26 Sound Effects 50 Spending Limits 43 Sports ...

Page 131: ... W U Unsubscribed Channels 16 VCR 53 64 67 69 74 Video 19 51 52 65 67 74 77 Warranty 86 88 102 Watching live TV 14 22 28 29 Whole Home DVR 55 58 62 Wired Connection 115 116 Wireless Connection 119 121 Index ...

Page 132: ...nd other intellectual property rights of Rovi Corporation Reverse engineering and disassembly are prohibited Due to restrictions imposed by copyright holders certain programming may include content protection measures that may restrict viewing in high definition and or recording with certain consumer electronics equipment attached to the receiver Please contact the manufacturer of such equipment f...

Page 133: ......

Page 134: ...set to Autotune Indicates Autotune has been set for all episodes of an ongoing program Indicates showing that was set by the user was canceled by the scheduler due to an unexpected conflict Shows Autotune has been set for matching programs in a Search Denotes one or more alternate audio tracks available for a program Indicates one or more new messages are in the Inbox Shows that Parental Control l...

Page 135: ...t Denotes an error condition has occurred Appears when at least one rating or channel is allowed Appears when at least one rating or channel is blocked Used to create enter passcodes in parental controls On screen color hint indicating a special function activated by pressing the related color button on the remote control Indicates a fee applies for viewing program Indicates the program is will be...

Page 136: ... look for on screens hints VOLUME Raises or lowers volume MUTE Toggles sound volume on off NUMBERS DASH Tune to a channel directly also input numbers when needed in on screen menus ADVANCE Jumps ahead 30 seconds Hold down to jump forward to the end PLAY Play current video press and hold for slow motion FFWD Press up to four times to fast forward at increasing speeds RECORD Press once to record a l...

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