DirecTV Genie C41W Installation And Troubleshooting Manual Download | Manualshive

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Wireless

Genie Mini

and WVB

Installation and Troubleshooting Guide

This document covers installation and troubleshooting of the Wireless Video Bridge and Wireless Genie Mini,
or C41W.

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Summary of Contents for Genie C41W

Page 1: ...1 Wireless Genie Mini and WVB InstallationandTroubleshootingGuide This document covers installation and troubleshooting of the Wireless Video Bridge and Wireless Genie Mini or C41W ...

Page 2: ...reen signal meter is green The LED on the front of the C41W has roughly a ten second refresh rate so when moving the C41W wait about ten seconds and verify the color of the LED Installation WVB and C41W Installation If one or more of the C41Ws network LED are not green the WVB will need to be relocated to an area that maximizes signal range to all clients and minimizes interference If more than on...

Page 3: ...n displayed Select OK to clear the OSD This often takes only 30 seconds however it can take up to five minutes in some cases If the OSD does not display on the Genie Server check the WVB LED and refer to the troubleshooting section 6 Verify all WVBs are connected to the Genie Server by checking the WVB status under Whole Home Video Bridge Video Bridge Status on the Genie Server Each WVB in the sys...

Page 4: ... the network is stabilized Installing Wireless Genie Mini Clients 1 On the Genie Server go to Whole Home Manage Clients Add Clients and note the PIN on the screen keep the Genie Server on this screen until all C41Ws are installed Upon selecting Add Clients there will be a warning screen You must use the Dash key on the remote before you can add clients Do not exit the Add Clients screen until all ...

Page 5: ...is designed to work with 80 feet and five walls Construction The construction reference refers to residential internal wall construction External walls are denser by nature to protect from outside elements provide sound proofing and strength of the building they will reduce the range of the WVB signal There could be additional loss with walls constructed of stucco concrete brick stone or double wa...

Page 6: ...ernal Wi Fi CCK W change to a BB DECA and refer to Resetting a Genie with Clients section later in the training If still unresolved complete an FPR C41W Program Banner displayed no Video on TV Follow the troubleshooting steps listed for Gray Black screen Freeze Frame Pixelization on C41W Follow the troubleshooting steps listed for Gray Black screen C41W Video Audio on TV but no Menu Guide or List ...

Page 7: ... If that does not resolve the issue follow the installation steps C41W Menus in Spanish Factory reset the affected clients by holding down the power button for 15 seconds this should clear the problem C41W Component Cable Problems Some older model televisions may not be able to recognize the 10 pin component cable used with a C41W Technicians may need to use the 10 pin to composite cable adapter f...

Page 8: ...t as per C41W Gray Black screen symptoms C41W OSD Select a Server No Servers Were detected Check your network connections Probable Cause and Troubleshooting 3 Verify the wireless client C41W network LED is green Verify C41W LED is green AND WVB LED is Blue or green blue flashing If not troubleshoot for whichever LED state is in error If both C41W and WVB LEDs are good and waiting 2 minutes does no...

Page 9: ...re are the procedures To reset the WVB back to factory defaults perform the following 1 Unplug all the C41W clients 2 Remove the COAX from the WVB rear panel input labeled Towards LNB 3 Press and hold the red reset button on the rear panel of the WVB 4 Continue to hold the reset button until the WVB status light displays the following colors Red Yellow Green 5 Then release the reset button 6 The W...

Page 10: ...idge s using the red reset button on the back panel Select Test Again to see if this has solved the issue Diagnostic Code 90 WVB Internal Error Hardware Issue 1 Perform a reset on the WVB 2 If WVB continues to blink Red replace the WVB 91 Genie only One or more of the Wireless Video Bridges on your network reports an error You may experience poor quality or intermittent loss of video on your wirel...

Page 11: ...e Wireless Client s that has a Yellow or Red Network LED Blink Red Device Error Detected 1 Perform a reset on the WVB 2 If WVB continues to blink red replace the WVB Blink Green andYellow Wireless Video Bridge in Beacon Mode Normal Wireless Video Bridge survey Beacon mode without MoCA network connected Used to position the WVB and Wireless Clients during the Wireless Video Bridge survey Beacon Mod...

Page 12: ...This is because the internal wireless network has not yet been created to support video and data transfer from the Genie Sever to the wireless client 2 After the Wireless Video Bridge has been connected to the Genie and technicians begin connecting the C41W clients to the Wireless Video Bridge the C41W will switch from Beacon Mode to Client Addition Mode so the connection to the Wireless Video Bri...

Page 13: ...val will cause the wireless clients that are paired with this WVB to disconnect from the wireless network Replacing a Wireless Video Bridge To replace a WVB use the following procedure 1 Turn on the Genie Server 2 Put all C41Ws in standby 3 Remove power and disconnect the coax from the WVB to be replaced 4 Install connect and power on the new WVB 5 Allow WVB to fully boot up one to two minutes The...

Page 14: ...OSD In the event that the download server does not respond or an error occurs during the firmware file transfer the WVB will try again on its next update cycle The WVB will remain online and operational in this event Downloading the WVB firmware is transparent to the customer and occurs in the background Once the download completes the WVB will boot up in approximately one to two minutes During th...

Page 15: ...ers and how they degrade the signal and lower the maximum distance from the WVB Table 1 Standard Medium Strong Extreme 5 dB 5 10 dB 10 20 dB 20 dB Plexiglass Sheet plywood Internal wall 2 layers drywall 2 x4 studs Fir lumber Non stucco external wall wood siding Wood floor ceiling Stucco wall with diamond metal mesh Brick Stone wall fireplace Double pane tinted high efficiency door window Metal obj...

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