10
Wireless Genie Mini and WVB
Genie Server Diagnostic Codes
Diagnostic Code
Text
Cause
Action
89 (Genie only)
Unable to connect to the Wireless Video Bridge(s)
on your network. In order to display any video the
receiver needs to be connected to a Wireless Video
Bridge. Please verify that all Wireless Video Bridges
on your network are powered on and have the coaxial
cable connected. Select “Test Again” to see if this has
solved the issue.
Diagnostic Code: 89
The Genie server
does not detect the
WVB
1. Determine if the WVB was deliberately removed from the network
by the customer. If it was, removing the WVB from the Genie
by using the system menus. (Menu - Settings & Help - Settings -
Whole Home - Video Bridge)
2. Ensure all WVBs are powered on and connected to coax / MoCA
network
90 (Genie only)
One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please reset your Wireless Video Bridge(s)
using the red reset button on the back panel. Select
“Test Again” to see if this has solved the issue.
Diagnostic Code: 90
WVB Internal Error.
(Hardware Issue)
1. Perform a reset on the WVB.
2. If WVB continues to blink Red, replace the WVB.
91 (Genie only)
“One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please check the coaxial cable connection to
your Wireless Video Bridge(s) then reset them using
the red reset button on the back panel. Select ”Test
Again” to see if this has solved the issue.”
Diagnostic Code: 91
WVB MoCA Error
1. Troubleshoot the MoCA / Coax network. Verify cabling and
connectors.
92 (Genie only)
“One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please reset your Wireless Video Bridge(s)
using the red reset button on the back panel. Select
”Test Again” to see if this has solved the issue.”
Diagnostic Code: 92
WVB Ethernet Error.
Should not occur.
Escalate to NET, NET to escalate to STB Field Support.
Troubleshooting and Diagnostics
Diagnostic Codes
