26
Warranty
What does a Dimplex Warranty cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are
individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective
due to faulty materials or workmanship within the Warranty Period, this Dimplex Warranty will cover repair or - at
the discretion of Dimplex – replacement with a functionally equivalent Dimplex product.
The Dimplex Warranty Period is two calendar years from the date of purchase of your Dimplex product, or the date
of delivery of the product, if later. The Dimplex Warranty is conditional upon you providing the original purchase
receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on
+44 [0]344 879 3588
or
visit
https://www.dimplex.co.uk/support
. For ROI please email
or call
+353(0)1
842 833
. We will need details of your Dimplex product, its serial number and a description of the fault which has
occurred. You can fi nd the model number and serial number for your Dimplex product on the heaters side. Once
we receive your information and proof of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a charge to repair your product.
However, we will contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the two-
year Warranty Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for
example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex’s control.
• Caused by use of your Dimplex product for anything other than normal domestic household purposes in the
country where it was purchased.
• Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to
use it in accordance with the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the
Operating Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
• Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its
authorised dealer(s).
• Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex -specifi ed.
