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13

Troubleshooting Guide

PROBLEM

CAUSE

SOLUTION

General

Circuit breaker trips or fuse blows 

when unit is turned on

Short in unit wiring.

Trace wiring in unit.

Improper circuit current rating

Additional appliances may exceed the current rating 

of the circuit breaker or fuse.  Plug unit into another 

outlet or install unit on a dedicated 15 amp circuit.

Unit turns on or off by itself

Remote Control has a similar frequency to 

other remotes in the area.

Change the frequency of the Remote Control - See 

Operation Section.

Radio frequency disturbance from outside 

sources.

Change the frequency of the Remote Control - See 

Operation Section.

Defective Remote Control Receiver

Replace Remote Control Receiver.  Initialize Remote 

Control and Receiver

Lights dim in room while the unit is 

on

Unit is drawing close to circuit current 

rating

Move the unit to another outlet or install unit on a 

dedicated 15 amp circuit

Power Cord gets warm

Normal Operation

The power cord may get slightly warm to the touch 

when the heater is on

Defective Power Cord

Replace Power Cord if cord gets hot to the touch.

Appearance

Fireplace does not turn on Manually Improper operation

Refer to Operation Section

No incoming power from the electrical wall 

socket

Check fuse/breaker panel

Defective On/Off Switch

Replace On/Off Switch

Defective Remote Switchboard

Replace Remote Switchboard

Fireplace does not turn on using the 

Remote Control

Improper operation

Refer to Operation Section

Child lock Enabled (Back light on display 

not coming on when buttons are pressed)

Disable Child lock, see operation section.

Remote Control not initialized to fireplace

Initialize the Remote Control

Loose wiring.

Check wiring connections.

Remote Control not working

Install new battery into the Remote Control.  Initialize 

Remote Control.
Replace Remote Control or Remote Control Receiver 

where necessary.  Initialize Remote Control Receiver 

and Remote Control.

Flame Frozen

Defective Flicker Motor

Replace Flicker Motor

Loose wiring

Check wiring connections

Flame not bright or flame not visible

Burnt out light bulbs

Replace light bulbs

Loose wiring

Check wiring connections

Defective Lower Light Harness

Replace Lower Light Harness

Log set dim, not glowing

Burnt out light bulbs

Replace light bulbs

Flame Shutter

Defective Flicker Motor

Replace Flicker Motor

Light leaking around the log set

Log set not positioned properly

Check log set for proper fit

Summary of Contents for DF3033ST

Page 1: ...policy of continuous product development we reserve the right to make changes without notice 2012 Dimplex North America Limited Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 7G8 1 888 346 7539 www dimplex com IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety ...

Page 2: ...ssembly Replacement 11 Power Cord Replacement 11 Lower Light Replacement 12 Troubleshooting Guide 13 Always use a qualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment Warning Procedures and techniques wh...

Page 3: ...two 2 AAA batteries into the remote control 2 included Ensure child lock is in the unlocked position Figure 2 3 Replace the battery cover 4 Figure 1 A B C Figure 2 Batteries Child Lock Unlocked Locked Child Lock Tab NOTE When the BAT symbol is present on the remote control it is recommended to replace the batteries promptly to maintain full functionality of the remote fireplace The remote control ...

Page 4: ...operate in the same fashion with remainder of the controls To Disable Press M and H at the same time The temperature setting on the remote will no longer be visible NOTE The heat will not work in manual controls either To Enable Press I and K at the same time The temperature setting will now be visible again Child Lock Figure 2 Depress tab on the battery cover on the back of the 1 remote control a...

Page 5: ...rs of fireplace Figure 8 Remove the upper light cover for each bulb two 2 3 Philips screws each Unscrew bulbs counter clockwise 4 Insert new bulbs 5 Re install upper light bracket 6 Replace glass assembly 7 Glass Cleaning The glass is cleaned in the factory during the assembly operation During shipment installation handling etc the glass may collect dust particles these can be removed by dusting l...

Page 6: ... trim 10 1015270159RP DCF44GS Front Glass with trim 6905870200RP Remote Switchboard 11 3000300300RP Flicker Rod 12 5901250100RP Remote Control 13 DF3033ST Mod 0 D DCF44GS Mod 0 B DFG3033 Mod 0 A 433MHz Silver Dimplex Logo 3000350100RP DF3033ST Mod E DCF44GS Mod C DFG3033 Mod B 2 4GHz Red Dimplex Logo 3001070100RP Remote Control Receiver 14 DF3033ST Mod 0 D DCF44GS Mod 0 B DFG3033 Mod 0 A 433MHz Si...

Page 7: ... 3000240400 2500150200 2500400100 JP16 NEUTRAL 2500400200 4100040200 A LIVE 84141030FF 84141036CF 2800070700 JP15 3000300200 PIN 4 JP12 200330200 4 pin Molex Wiring Diagram Power Cord Log Set Heater Assembly Flicker Motor On Off Switch Remote Control Receiver 433MHz Remote Control Receiver 2 4GHz ...

Page 8: ...m track of the frame Swivel the clamps back into place Tighten clamps 9 and reassemble fireplace in reverse order as described above On Off Switch Replacement Warning If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin Warning Disconnect power before attempting any maintenance or cleaning to reduce t...

Page 9: ...nd Switch Mount Bracket six 6 screws in total Flip the Baffle and Switch Mount Bracket over and rest it 6 across the front half of the fireplace Locate the On Off Switch mounted on the underside 7 of the Baffle panel on the right side Figure 9 and disconnect the two 2 wiring clips noting their original locations Depress the two 2 retainer clips on the sides of the 8 switch and push the switch out ...

Page 10: ... Initialization procedure Warning If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin Warning Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver Remove the firebox from the mantel 1 Remove f...

Page 11: ...ing Studs are supplied Clear both ends of each cut Mounting Stud from the 8 control board and the top panel Properly orient the new Remote Control Receiver and re 9 connect all of the wiring connections refer to notes taken in step 6 and Figure 12 Reassemble in the reverse order as above 10 Heater Assembly Replacement Warning If unit was operating prior to servicing allow at least 10 minutes for l...

Page 12: ...ccidental burning of skin Warning Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver Wire Cutters Remove the firebox from the mantel 1 Remove front glass assembly glass lifts off 2 CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken wh...

Page 13: ...lace does not turn on Manually Improper operation Refer to Operation Section No incoming power from the electrical wall socket Check fuse breaker panel Defective On Off Switch Replace On Off Switch Defective Remote Switchboard Replace Remote Switchboard Fireplace does not turn on using the Remote Control Improper operation Refer to Operation Section Child lock Enabled Back light on display not com...

Page 14: ... operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Defective Heater Assembly Replace Heater Assembly Heater fan turns on but heater lacks heat Improper operation Refer to Operation Section Loose wiring Trace wiring in unit Defective Heater Assembly Replace Heater Ass...

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