13
Troubleshooting Guide
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse blows
when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote Control has a similar frequency to
other remotes in the area.
Change the frequency of the Remote Control - See
Operation Section.
Radio frequency disturbance from outside
sources.
Change the frequency of the Remote Control - See
Operation Section.
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize Remote
Control and Receiver
Lights dim in room while the unit is
on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power Cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective Power Cord
Replace Power Cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manually Improper operation
Refer to Operation Section
No incoming power from the electrical wall
socket
Check fuse/breaker panel
Defective On/Off Switch
Replace On/Off Switch
Defective Remote Switchboard
Replace Remote Switchboard
Fireplace does not turn on using the
Remote Control
Improper operation
Refer to Operation Section
Child lock Enabled (Back light on display
not coming on when buttons are pressed)
Disable Child lock, see operation section.
Remote Control not initialized to fireplace
Initialize the Remote Control
Loose wiring.
Check wiring connections.
Remote Control not working
Install new battery into the Remote Control. Initialize
Remote Control.
Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control Receiver
and Remote Control.
Flame Frozen
Defective Flicker Motor
Replace Flicker Motor
Loose wiring
Check wiring connections
Flame not bright or flame not visible
Burnt out light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective Lower Light Harness
Replace Lower Light Harness
Log set dim, not glowing
Burnt out light bulbs
Replace light bulbs
Flame Shutter
Defective Flicker Motor
Replace Flicker Motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
