14
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning off (Manually)
Improper operation
Refer to Operation Section
Defective Remote Switchboard
Replace Remote Switchboard
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is not turning on (Manually)
Improper operation
Refer to Operation Section
Heater has been disabled
Refer to Operation Section for instructions to enable
heater.
Loose wiring
Trace wiring in unit
Defective Heater Assembly
Replace Heater Assembly
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize Remote
Control and Remote Control Receiver.
Heater is turning off after a couple
of minutes of operation
Build up of dirt/dust in the Heater Assem-
bly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heater Assembly
Replace Heater Assembly
Heater fan turns on but heater lacks
heat
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective Heater Assembly
Replace Heater Assembly
Heating element is glowing red
Normal Operation
Small glowing sections of the element are considered
normal.
Defective heater assembly
If larger glowing sections are causing the heater to
trip the thermal cutout, unplug unit, discontinue use
and replace heater assembly.
Noise
Excessive noise with the heater on
Dirty Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Grinding or excessive noise with the
heater off
Flicker rod hitting or rubbing against inter-
nal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
