Warranty
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex outdoor
heater. This limited warranty applies only to purchases made in any
province of Canada except for Yukon Territory, Nunavut, or Northwest Ter
-
ritories or in any of the 50 States of the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited warranty applies to the original
purchaser of the Product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited warranty. Products
purchased in these States, provinces, or territories are sold AS IS without
warranty or condition of any kind (including, without limitation, any implied
warranties or conditions of merchantability or fitness for a particular
purpose) and the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect the purchaser
assumes the entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected
prior to shipment and, subject to the provisions of this warranty, Dimplex
warrants such products to be free from defects in material and workman
-
ship in respect of the heater components of the Product for a period of 12
months; and in respect of the heating elements of the product for a period
of 60 days from the date of the first purchase of the Product.
This limited warranty period also applies to any implied warranties that
may exist under applicable law. Some jurisdictions do not allow limitations
on how long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to Products that have been repaired
(except by Dimplex or its authorized service representatives) or otherwise
altered. This limited warranty does further not apply to defects resulting
from misuse, abuse, accident, neglect, incorrect installation, improper
maintenance or handling, operation with an incorrect power source, fire or
other circumstance outside of Dimplex’s control including, without limita
-
tion, an Act of God.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service
by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367
Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof
of purchase, catalogue/model and serial numbers available when calling.
Limited warranty service requires a proof of purchase of the Product.
What Dimplex will do in the event of a defect
In the event the Product or part covered by this limited warranty is proven
to be defective in material or workmanship during, in the One Year War
-
ranty or 60 Day Warranty period, as applicable, you have the following
rights:
Dimplex will in its sole discretion either repair or replace such defec
-
•
tive Product or part without charge. If Dimplex is unable to repair or
replace the Product or part, or if repair or replacement is not com
-
mercially practicable or cannot be timely made, Dimplex may, in lieu
of repair or replacement, choose to refund the purchase price for the
Product or part.
Limited warranty service will be performed solely by dealers or
•
service agents of Dimplex authorized to provide limited warranty
services.
The purchaser is responsible for removal and transportation of the
•
Product or part (and any repaired or replacement Product or part) to
and from the authorized dealer’s or service agent’s place of business.
This limited warranty does not entitle the purchaser to on-site or in-
•
home services. On-site or in-home services may be performed at the
purchaser’s specific request and expense at Dimplex’s then-current
rates for such services.
Dimplex will not be responsible for, and the limited warranty services
•
shall not include, any expense incurred for installation or removal
of the Product or part (or any replacement Product or part) or any
labour or transportation costs. Such costs shall be the purchaser’s
responsibility.
What Dimplex and its dealers and service agents are also not responsible
for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR
AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY,
WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL,
OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY
TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES,
COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE PRODUCT. SOME JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specific legal rights, and you may also
have other rights which vary from jurisdiction to jurisdiction. The provisions
of the United Nations Convention on Contracts for the Sale of Goods shall
not apply to this limited warranty or the sale of Product covered by this
limited warranty.
Remove the remaining 5 screws which hold the back
7.
panel (Figure 4-D).
Remove the splash brackets (Figure 4-G) on the
8.
elements.
Bend the bars on the guard as indicated in Figure 3 to
9.
remove it.
The old element should drop out through the front of
10.
the heater, reverse the process when replacing with the
new element.
Element Replacement Kit No. - FTELLN-1-KIT (Optional).
