Digium, Inc.
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Chapter 1: Overview
architecture allows it to convert between a wide range of communications
protocols and media codecs.
Asterisk as a Feature/Media Server
Need an IVR? Asterisk’s got you covered. How about a conference
bridge? Yep. It’s in there. What about an automated attendant? Asterisk
does that too. How about a replacement for your aging legacy voicemail
system? Can do. Unified messaging? No problem. Need a telephony
interface for your web site? Okay.
Asterisk in the Call Center
Asterisk has been adopted by call centers around the world based on its
flexibility. Call center and contact center developers have built complete
ACD systems based on Asterisk. Asterisk has also added new life to
existing call center solutions by adding remote IP agent capabilities,
advanced skills-based routing, predictive and bulk dialing, and more.
Asterisk in the Network
Internet Telephony Service Providers (ITSPs), Competitive Local
Exchange Carriers (CLECs) and even first-tier incumbents have
discovered the power of open source communications with Asterisk.
Feature servers, hosted services clusters, voicemail systems, and pre-paid
calling solutions, all based on Asterisk have helped reduce costs and
enabled flexibility.
