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Page 35

DGIMST10 - 

DigiSender® iMedia® SmartSender™

5   Troubleshooting

  5.1  Troubleshooting the iMedia® Utility Program

5.1.1  Windows Vista /7 User Account Control

 

When running the iMedia® Utility Program it is possible that it might not sync with the iMedia® 
SmartSender™ correctly, even if the iMedia® SmartSender™ has been correctly connected to the 
Network. This could be caused by ‘

User Account Control

’ issues associated with Windows Vista 

and Windows 7.

 

The iMedia® Utility Program will then start and should sync with the iMedia® SmartSender™ cor-
rectly.

Close the iMedia® Utility Program by clicking the 

‘

Close

’ button.

1.

Right click the iMedia® Utility Program Shortcut 

on your PC or Laptop desktop and select ‘

Run as 

Administrator

’.

2.

5.1.1 Windows Vista / 7 User account Control

Summary of Contents for DGIMST10

Page 1: ...T h e S m a r t T V i n t e r f a c e f o r y o u r S m a r t p h o n e T a b l e t L a p t o p P C Model DGIMST10 Please keep this Instruction Manual for future reference S m a r t S e n d e r...

Page 2: ...4 3 Network Configuration Settings AP Mode Network Configuration Settings STA Mode Network Configuration Settings 2 5 Uninstalling the iMedia Utility Program 3 Installing the iMedia SmartSender 3 1 Ne...

Page 3: ...s 6 1 Display Resolutions 6 2 Supported File Formats 6 2 1 Supported Video Formats 6 2 2 Supported Audio Formats 6 2 3 Supported Picture Formats 6 3 iMedia SmartSender Specifications 6 3 1 Hardware Sp...

Page 4: ...Laptop screen to your TV so that whatever you see on your computer screen you can also see on your TV This is great for web surfing working on documents business presentations listening to music and m...

Page 5: ...Cable 1x 5V Power Cable This Quick Guide has been designed for use with the most popular method of connecting the iMedia SmartSender For other ways of connecting please read the included Ins Ethernet...

Page 6: ...802 11 g n Wi Fi and or 100 1000 Mbps Ethernet Notebook or Laptop PC CPU 2 0GHz Intel Core 2 Duo or better Chipset Intel 965 series chipset or better Memory 2GB DDR2 800MHz Graphics Card NVIDIA GeForc...

Page 7: ...f your PC or Laptop 1 In the AutoPlay menu select AUTORUN exe If the AutoPlay menu doesn t appear open My Computer click the disc drive and double click the AUTORUN exe file 2 Choose a folder to unpac...

Page 8: ...rt 6 Click the Analysis button to perform the Bench mark Test After approximately 10 seconds the results will be displayed See Section 2 2 2 The Benchmarking Tool on page 09 for more information 7 Aft...

Page 9: ...settings in Windows 7 and Windows Vista See Section 5 2 2 Laggy Picture Poor Frame Rate on page 39 for more information Page 09 DGIMST10 DigiSender iMedia SmartSender Stars Level Explanation Lowest Th...

Page 10: ...See Section 5 1 2 Network Discovery Firewall Checking on page 36 for more information 2 3 Using the iMedia Utility Program To run the iMedia Utility Program double click the iMedia Utility Program Sh...

Page 11: ...is Stop button will stop the iMedia Utility Program from sending your PC or Laptop screen to your TV Note After clicking the Play button the iMedia Util ity Program may automatically adjust your PC or...

Page 12: ...vie setting can be used for slightly better play back at the cost of using more of your PC or Laptop system resources Keep PC Audio This option allows you play sound through both your TV and PC By def...

Page 13: ...ware Upgrade file tgz After selecting the Firmware Upgrade file click the Start button to begin the upgrade Should you wish to cancel the Firmware Up grade at any point click the Abort button The Firm...

Page 14: ...d then this can be corrected using these settings Overscan Adjustment Click the Width and Width buttons to modify the width of your PC or Laptop screen on your TV Click the Height and Height buttons t...

Page 15: ...ettings Tabs relate to how you connect the iMedia SmartSender to your Network See Section 3 1 Network Connection on page 19 for more information AP Mode Network Configuration Settings Click the AP Mod...

Page 16: ...ewing is trying to close the window Do you want to close this window Click the Yes button 4 The iMedia SmartSender will then apply the new Access Point Mode Configuration Settings and reboot itself au...

Page 17: ...WEP WPA WPA2 Key for your router into the boxes below 1 To Cancel any changes you have made to the Station Mode Network Configuration Settings click the Cancel button Click the Save button to save any...

Page 18: ...om left corner of your PC or Laptop screen to bring up the Win dows Start Menu 1 Click All Programs and scroll down to the Di giSender iMedia SmartSender folder Open this folder and click the iMedia U...

Page 19: ...u want to connect it to your Network There are three main methods of connecting the device to your Network and they are detailed in the following sections 3 1 1 LAN Connection 3 1 2 Station Mode Conne...

Page 20: ...t labelled Ethernet on the back of the iMedia SmartSender and connect the other end to an available Ethernet Socket on your Router 1 DC 12V HDMI OU ETHERNET IN RESET Connect the included Power Cable t...

Page 21: ...ble can be disconnected and removed PC or Laptop DigiSender iMedia T h e S m a r t T V i n t e r f a c e f o r y o u r S m a r t p h o n e Ta b l e t L a p t o p P C iMedia SmartSender Router Internet...

Page 22: ...Panel and then double click the Gear Icon on the right to enter the Configuration Settings page 4 Click the STA Mode tab 5 Tick the box next to Enable Station Mode and enter your routers SSID and WEP...

Page 23: ...ith an Ethernet Cable or it has two Wi Fi cards dongles installed then you will still be able to access the internet on your computer AV OUT DC 12V HDMI OUT ETHERNET IN USB 1 USB 2 RESET Connect the i...

Page 24: ...ogram Settings but by default this is left blank Important Note If you cannot see the iMedia SmartSender in the list of available Wi Fi devices then it may be that it is set to Station Mode in the iMe...

Page 25: ...V i n t e r f a c e f o r y o u r S m a r t p h o n e Ta b l e t L a p t o p P C iMedia SmartSender Router Internet Ethernet ADSL Ethernet Method 1 LAN Mode Connection PC or Laptop DigiSender iMedia...

Page 26: ...i n t e r f a c e f o r y o u r S m a r t p h o n e Ta b l e t L a p t o p P C iMedia SmartSender Router Internet ADSL Wi Fi Method 5 Access Point Mode Connection See Section 3 1 3 Access Point Mode C...

Page 27: ...Point Mode Connection PC or Laptop DigiSender iMedia T h e S m a r t T V i n t e r f a c e f o r y o u r S m a r t p h o n e Ta b l e t L a p t o p P C iMedia SmartSender Router Internet Wi Fi ADSL Et...

Page 28: ...to connect it to your TV ANT AV OUT DC 12V HDMI OUT ETHERNET IN USB 1 USB 2 RESET Connect the included HDMI Cable to the socket labelled HDMI OUT on the back of the iMedia SmartSender 1 Connect the o...

Page 29: ...gram below shows a typical PC Sender Mode setup To use the iMedia SmartSender in PC Sender Mode simply launch the iMedia Utility Program and press the Play button See Section 2 3 1 Basic Usage on page...

Page 30: ...your TV To put it simply the iMedia SmartSender will allow you to Play videos downloaded to your Laptop through your TV Play music stored on your SmartPhone through your TV View photos stored on your...

Page 31: ...g media from has the following minimum specifications PC or Laptop CPU 1 6GHz or better Memory 1GB or more Network 802 11 g n Wi Fi and or 100 1000 Mbps Ethernet SmartPhone CPU 800MHz or better Memory...

Page 32: ...button in the bottom left corner of your PC or Laptop screen to bring up the Win dows Start Menu 1 Click All Programs and scroll down to the Di giSender iMedia SmartSender Folder Open this folder and...

Page 33: ...or Laptop navigate to where the me dia file you wish to stream is stored 5 Select the media file and right click it to bring up a list of commands 6 You will see a command named Play To Hover over thi...

Page 34: ...sult your phone and or app documentation Your media file will then start playing through your TV Page 34 DGIMST10 DigiSender iMedia SmartSender Select the media file you wish to stream to your TV 3 Wh...

Page 35: ...the iMedia SmartSender has been correctly connected to the Network This could be caused by User Account Control issues associated with Windows Vista and Windows 7 The iMedia Utility Program will then...

Page 36: ...ottom of the left hand panel select Network 2 A window will pop up asking Do you want to turn on network discovery and file sharing for all public networks Click the Yes button 4 If the message bar at...

Page 37: ...list in the next window until you find the iMedia Utility Program Check that both the Private and Public tick boxes are ticked and then click the OK button 4 At the top of the left hand panel click Al...

Page 38: ...an hear the correct sound coming out of your TV but the video does not display If this is the case follow the steps below Click the Settings tab and then click on the Ad vanced button 2 Click the OK b...

Page 39: ...nd a reduction in picture lagginess by using the Win dows Classic theme The next thing you can do to try and improve the frame rate is to change the resolution your computer is running at Again if you...

Page 40: ...rformance Change the Network Connection to LAN Connecting the iMedia SmartSender to your Network via an Ethernet cable will tell you if there is a performance bottleneck over Wi Fi This would normally...

Page 41: ...ng to stream media to your TV please check the following The file format is not supported by the iMedia SmartSender See Section 6 2 Supported File Formats on page 45 for more information If connecting...

Page 42: ...enderer is a program or device that plays media files that have been sent to it by a Digital Media Server The iMedia SmartSender acts as a Digital Media Renderer in Media Streaming Mode Q Where can I...

Page 43: ...te Free technical advice is available online 24 7 at our dedicated support web site www aei eu 2 Online Videos Watch online Installation and Troubleshooting Video Guides Search www youtube com for Dig...

Page 44: ...1024 1366 x 768 1440 x 900 1600 x 1200 1680 x 1050 1920 x 1080 800 x 600 800 x 600 800 x 600 800 x 600 800 x 600 800 x 600 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1024 x 768 102...

Page 45: ...ll support the following file formats 6 2 1 Supported Video Formats avi wmv mov mp4 mp4v mpeg4 m4v mpe mpeg mpg m2t tts 3gp 3gpp 3g2 3gpp2 dvr dvr ms 6 2 2 Supported Audio Formats mp3 mp4 wma wav aac...

Page 46: ...HDMI Dual Channel Digital Stereo 3 5mm Stereo Audio Jack Connectivity 1x HDMI v1 3 1x 3 5mm Stereo Audio Jack 2x USB 2 0 1x Ethernet RJ45 Antenna External Omni Directional Dimensions L 90mm W 140mm H...

Page 47: ...es Part 1 Common technical requirements Radio Spectrum EN 300 440 1 V1 3 1 09 2001 Electromagnetic compatibility and Radio spectrum Matters ERM Short Range Devices Radio equipment to be used in the 1...

Page 48: ...TN31 7TE United Kingdom CW100412 4 2012 AEI Security Communications Ltd All rights reserved Registered in England 02831823 SmartSender is a trademark of AEI Security Communications Ltd DigiSender iMe...

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