G-P6019-TM001
ST Electronics (Info-Security)
ISSUE A
20
Problem
Query
Possible reason and remedy
The drive is not
recognized.
Is the file system
supported by the
operating system?
When using an existing drive in a new
operating system, ensure that the file
system used by the drive is compatible
with the new operating system.
Is your DiskCrypt
Mobile DCM300
connected to a USB
port?
Ensure that the DCM300 is plugged into
a USB port directly rather than an
extension cable or hub. If the drive isn’t
recognized when plugged into the front
USB ports, try the rear USB ports.
Are you using the
included DiskCrypt
Mobile USB cable?
Only use the included DiskCrypt Mobile
USB2.0 certified Y-cable. Other USB
cables may be of inferior quality.
Do you hear clicking
sounds from your
drive?
The drive might be experiencing trouble
spinning up due to insufficient power
from the USB port(s). Connect both USB
connectors directly into your PC’s USB
ports. Do not connect them to extension
cables or hubs. If this still doesn’t work,
an extra power adaptor is needed.
The drive is
performing
very slowly
Is your DiskCrypt
Mobile DCM300
connected to a USB
2.0 port?
To get USB 2.0 Hi-Speed performance,
ensure that your DCM300 is connected
to a USB 2.0 port.
Are you using the
included DiskCrypt
Mobile USB cable?
Only use the included DiskCrypt Mobile
USB2.0 certified Y-cable. Other USB
cables may be of inferior quality.
Is DiskCrypt Mobile
DCM300 plugged into
a USB hub?
Connect the DCM300 directly to two USB
2.0 ports on your computer
Are other USB devices
connected to the
same port?
Disconnect any other USB devices and
see if performance improves.
