Digimerge DNP5220E, Hardware Manual

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Digimerge Network Video Servers - Limited 3 Year
Hardware Warranty
Warrant y: Subject to the exclusions, limitations and exceptions, Digimerge warrants to the initial end-user purchaser
that this hardware product is free from manufacturing defects under normal use for a period of three (3) years from the
date of purchase.
Exceptions to the above warranty are:
• Camera components including, but not limited to, moving parts, motors, fans, heaters, hard drives, removable
flash memory, camera image sensors, DC iris and lens assemblies and Pan Tilt Zoom (PTZ) related components
including electrical slip ring contacts, and pan/tilt/lens motors. These are warranted for a one (1) year period.
• PTZ related components:
z
If the PTZ Camera is used in continuous motion applications (50 - 100% duty cycle - i.e. guard tour or
sequence presets), the warranty period for the entire camera and related hardware components will be
limited to six (6) months from the date of the end user original purchase
Software & Consumables : All software, accompanying documentation and consumables (including but not limited to
fuses and batteries) provided with or as part of the product are furnished AS IS, and are excluded from warranty cover-
age. Digimerge is not obligated to provide the end-user with a substitute product during the warranty period or at any
time.
NOTE : Products are subject to continuous improvement. DIGIMERGE Technologies Inc. and its subsidiaries reserve
the right to modify product design, specifications and prices, without notice and without incurring any obligation. Soft-
ware and firmware are subject to updates from time to time.
For valid warranty claims made during the warranty period, upon proper proof of purchase (which is defined as a “valid
form of a bill of sale or receipt from an authorized retailer or distributor showing the original date of purchase”), defective
products will, at the sole discretion of Digimerge, be repaired or replaced with equal or better product in terms of hard-
ware features without charge if all the conditions set forth in this document are met. Any products repaired or replaced
within the warranty period, shall be warranted by Digimerge to the initial end-user purchaser for 90 days from the return
shipment date, or the remainder of the warranty term, whichever is longer. Repairs are warranted for 90 days outside
the original warranty period. Products and parts, at Digimerge's sole discretion, may be replaced with new or refurbished
items, and the products and parts replaced become the property of Digimerge. The customer is responsible for all ship-
ping costs associated with the return of the defective products for warranty service to Digimerge warranty/repair facili-
ties. Products will be returned to the end-user freight prepaid.
Exclusions and Limitations: Any of the following will void this warranty:
1. Installation or use of the product other than strictly in accordance with the instructions contained in the
product's instruction manual;
2. If the product is subjected to operating conditions (including atmospheric, moisture and humidity conditions)
outside of the acceptable conditions specified in the product's instruction manual;
3. If the product is subjected to misuse (not adhering to instructions supplied with the product), negligence,
modification (of hardware, firmware or software) or abuse;
4. If the product is subjected to electrical short circuits or transients, accident, fire, flood or Acts of God;
5. Adjustment, maintenance or repair of the product other than in accordance with Digimerge approved
procedures; and
6. Use of replacement parts other than those specified by Digimerge.
7. If the products original identification (trademark, serial number, model number) markings have been removed,
defaced or altered
DIGIMERGE MAKES NO CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE PRODUCT'S
ABILITY OR EFFECTIVENESS IN PREVENTING OR REDUCING THE RISK OF, OR DAMAGES RESULTING FROM,
LOSS OR THEFT OF PROPERTY OR PERSONAL INJURY. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MER-
CHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. REPAIR OR REPLACEMENT AS PROVID-
ED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. DIGIMERGE SHALL
IN NO EVENT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAM-
AGES OF ANY KIND OR CHARACTER, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, LOSS OF REV-
ENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR CLAIMS AGAINST THE
PURCHASER BY ANY THIRD PERSON, EVEN IF DIGIMERGE HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.