Digicam Premium DPI series, User Manual

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User Manual of Network Video Recorder
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4. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
a) Poor network between NVR and IP camera, and there exists packet loss during the transmission.
b) Poor network between NVR and PC, and there exists packet loss during the transmission.
c) The performances of hardware are not good enough, including CPU, memory, etc..
Steps:
1. Verify the network between NVR and IP camera is connected.
Open the Command Prompt, and execute the command of “ ping 192.168.0.0 –l 1472 –f ” (the IP address
may change according to the real condition), and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
2. Verify the network between NVR and PC is connected.
1) Open the Command Prompt in the Start menu, or you can press “R” shortcut key to open
it.
2) Use the ping command to send large packet to the NVR, execute the command of “ping
192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition), and check if
there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
3. Verify the hardware of the PC is good enough.
Simultaneously press Ctrl , Alt and Delete to enter the windows task management interface, as shown in
the following figure.
Windows task management interface
Select the “Performance” tab; check the status of the CPU and Memory.
If the resource is not enough, please end some unnecessary processes.