IMG 1010 Quick Start Guide
Hardware Limited Warranty
Warranty for Hardware Products:
Dialogic Corporation or its subsidiary that originally sold the hardware product to you
("Dialogic") warrants to the original purchaser (“Purchaser”) of this hardware product (“Product”), that at the time of delivery the
Product supplied hereunder will be free from defects in material and workmanship. This warranty is for the standard period for
such Product set out on Dialogic's website at
http://www.dialogic.com/warranties
at the date of purchase, provided the Product
remains unmodified, is operated under normal and proper conditions in accordance with its published specifications and
documentation, and the system is not opened by unauthorized personnel. The warranty is also void if the defect has resulted
from accident, misuse, abuse or misapplication. Any Product which becomes defective during the warranty period and is
returned by Purchaser to Dialogic's Authorized Service Center shipping prepaid with a Return Material Authorization (RMA)
number (which must be obtained from Dialogic before any return) within thirty (30) days after discovery of the defect, with a
written description of the defect, will be repaired or replaced at Dialogic's option. Dialogic will not accept C.O.D. shipments.
Dialogic reserves the right to refuse to repair or replace any Product which shows signs of abuse, misuse, neglect or has been
altered in any way, including but not limited to Products which have been (i) used in environments which exceed operating
tolerances such as supplied voltages and signals or (ii) stored under improper temperature or humidity conditions or (iii) used
with equipment, software or interfacing not furnished by Dialogic or (iv) improperly packaged or shipped or (v) harmed by
Purchaser or its agents’ fault or negligence or (vi) repaired or modified without Dialogic’s prior written consent . Purchaser must
exercise proper electrostatic discharge (ESD) precautions and pack the Product and the other returned diagnostic information in
the original Dialogic packaging, including the antistatic bag/container and an ESD foam-filled cardboard box. Purchaser may void
the warranty if the Product is improperly packaged or shipped. Dialogic will bear the cost to return the repaired or replaced
Product to the location specified on the Return Material Authorization (RMA) form by a method it chooses. If the Purchaser
desires a specific form of conveyance, the Purchaser must bear the cost of shipment. All risk of loss shall be with the Purchaser
during any and all shipments of the Product. Duties and import fees are the responsibility of the Purchaser.
Additional Exclusions:
Dialogic will have no obligation to make repairs or replacements to the Product due to causes
beyond the control of Dialogic, including, but not limited to, power or air conditioning failure, acts of God, improper interface with
other units, or malfunction of any equipment or software used with the Dialogic Product(s). If Dialogic is requested and agrees to
make repairs or replacements necessitated by any such causes, Purchaser will pay for such service or replacement at Dialogic's
then prevailing rates.
No Other Warranties:
DIALOGIC DISCLAIMS AND PURCHASER WAIVES ALL OTHER WARRANTIES, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS
FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO ANY DIALOGIC PRODUCT.
No Liability for Damages:
IN NO EVENT SHALL DIALOGIC OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, INTERRUPTION OF ACTIVITIES, LOSS OF
INFORMATION OR OTHER PECUNIARY LOSS AND DIRECT OR INDIRECT, CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR
PUNITIVE DAMAGES) ARISING OUT OF THE USE OF OR INABILITY TO USE ANY DIALOGIC PRODUCT.
Limitation of Liability:
DIALOGIC'S MAXIMUM CUMULATIVE LIABILITY SHALL BE LIMITED TO THE AMOUNTS ACTUALLY
PAID BY PURCHASER TO DIALOGIC FOR THE SPECIFIC PRODUCT BEING THE OBJECT OF THE CLAIM. PURCHASER RELEASES
DIALOGIC FROM ALL AMOUNTS IN EXCESS OF THE LIMITATION. PURCHASER ACKNOWLEDGES THAT THIS CONDITION IS
ESSENTIAL AND THAT DIALOGIC WOULD NOT SUPPLY TO PURCHASER IF IT WERE NOT INCLUDED. THIS WARRANTY
EXPRESSLY DOES NOT APPLY TO ANYONE OTHER THAN PURCHASER.
Technical Support
Technical Support Number: 781-433-9600
Technical Support Fax: 781-449-9520
www.dialogic.com
IMPORTANT NOTE:
Please be aware that the following terminology and abbreviations are used throughout this document. Please also be sure to
consult the legal notice for other important details.
When used herein, the term “IMG 1010” refers to the “Dialogic
®
IMG 1010 Integrated Media Gateway” product.
When used herein, the term “GCEMS” refers to the “Dialogic
®
Gate Control Element Management System”
Dialogic Corporation
Part # 07-8728-04
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