Dialogic DMG4000 Integration Notes Download Page 65

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Dialogic

4000 Media Gateway Series Integration Note

Test
Number

Call Scenario Description

Notes

Inbound call scenarios

Direct call from TDM station set to
Microsoft

OCS client.

Direct call from Microsoft

OCS client to

TDM station set.

10. Troubleshooting

10.1 Important

Debugging

Tools

•

Ethereal/Wireshark: Can be used to view and analyze the network captures provided by the Dialogic
gateway diagnostic firmware.

•

Adobe Audition: Can be used to review and analyze the audio extracted from the network captures to
troubleshoot any audio related issues.

•

Dialogic

Diva

Diagnostics tool: Used to review and analyze all SIP and ISDN traffic that relates to

calls going into and leaving the Dialogic

4000 Media Gateway.

10.2 Using the Dialogic

Diva

Diagnostics Tool

Before using the Dialogic

Diva

Diagnostics tool, you would need to enable it by setting the Dialogic

Diva

SIPcontrol™ Software debug. To do so, open the Diva SIPcontrol software web interface, click the link

System

Settings

, and set

Debug Level

Extended

. Click the

Save

button for the changes to take effect.

Now, you can start the Diva Diagnostics tool. To do so, click:

Start

Programs

Dialogic Diva

Diagnostics

Summary of Contents for DMG4000

Page 1: ...August 2008 64 0352 01 www dialogic com Dialogic 4000 Media Gateway Series Integration Note Mitel SX 2000 Lightware ...

Page 2: ...ith the sale of Dialogic products other than a license to use such product in accordance with intellectual property owned or validly licensed by Dialogic and no such licenses are provided except pursuant to a signed agreement with Dialogic More detailed information about such intellectual property is available from Dialogic s legal department at 9800 Cavendish Blvd 5th Floor Montreal Quebec Canada...

Page 3: ...itel Model s SX 2000 Lightware Software Version s Version 34 2 0 20 Additional Notes N A 2 2 Gateway Gateway Model Dialogic 4000 Media Gateway Series Software Version s Dialogic Diva System Release software version 8 3 2 build 459 formerly called Diva Server software Dialogic Diva SIPcontrol Software version 1 6 build 46 DSSIPControl msi Protocol T1 Q SIG 2 3 System Diagram The diagram below detai...

Page 4: ...d a Mitel T1 line card 3 1 2 PBX Cabling Requirements The cabling for Q SIG connections must be CAT5e or better A standard voice quality cable will not provide the desired signal quality and will cause the gateway to have issues establishing a connection on the D channel 3 2 Gateway Prerequisites The gateway needs to support a T1 Q SIG interface 4 Summary of Limitations No limitations noted as of ...

Page 5: ...c Diva SIPcontrol software 5 1 Dialogic Diva Media Board Configuration The Diva Media Boards are configured in the Dialogic Diva Configuration Manager To open the Configuration Manager click Start Programs Dialogic Diva Configuration Manager Note In the Dialogic Diva software and documentation Diva Media Boards are referred to as Diva Server adapters A screen similar to the one below will appear ...

Page 6: ...n On the main page click the SIPControl link to display the different configuration menus The PSTN Interface Configuration section should automatically include all ports detected in the system Note If you do not see any detected ports you may need to add http 127 0 0 1 as a trusted site From Microsoft Internet Explorer click Tools Internet Options Security Trusted Sites Use http 127 0 0 1 10005 to...

Page 7: ...teways the Microsoft Mediation Server component and the Diva SIPcontrol software are running in the same system you will need to change SIP Listen port to 9803 or to an available un used port Later during the Microsoft Mediation Server configuration you will need to set the PSTN Gateway next hop setting to 9803 to match 5 2 2 SIP Peer Configuration Create one SIP peer to talk to Microsoft Mediatio...

Page 8: ...TDM to IP and one for the outbound direction IP to TDM Once you have created the routes click the Save button for the changes to take effect 5 2 4 Number Normalization The Dialplan Configuration and Address Map Configuration sections are used for manipulating dial numbers For most PBX dialplans an address map is required See the following examples ...

Page 9: ...ction 2 3 Area code 716 Base number 639 Extensions 4 digits Access code 9 Complete the settings and click OK For the dialplan to be applied to outbound calls click the Details button of the PSTN controller and configure the Address Normalization settings as shown in the screen below This converts the dialed numbers into the format based on the dialplan for the PBX If the dialed number is for an in...

Page 10: ...egular expressions RegEx so does Microsoft Office Communications Server 2007 for converting the call address format for inbound or and outbound direction Important note before applying regular expression rules in address maps The call address for outbound calls IP to TDM includes a hostname part For example 17166391234 DMG4000 bufocs local is the call address not just 17166391234 For inbound calls...

Page 11: ...in the previous section is used the following conversions are needed Calling number From Microsoft OCS To PBX Internal 1716639xxxx 716639xxxx Called number From Microsoft OCS To PBX To Internal 1716639xxxx xxxx To National 1xxxxxxxxxx 91xxxxxxxxxx To International xxx xxx xxx xxx Below is RegEx for the conversion tables above Sub rule name Expression Format Stop on match Calling number 1 716639 d ...

Page 12: ...ollowing screen shows the first sub rule that converts the E 164 calling number into a 10 digit national number The following screen shows the second sub rule that converts E 164 for the internal called number into a 4 digit extension ...

Page 13: ... 4000 Media Gateway Series Integration Note 13 The following sub rule converts the E 164 national number into a 10 digit national number with prefix 91 The following example converts international call numbers ...

Page 14: ...onal for national calls and International for international calls Called number From PBX To Microsoft OCS Internal xxxx with subscriber type of number 1716639xxxx Calling number From PBX To Microsoft OCS Calling from internal xxxx with subscriber type of number 1716639xxxx Calling from national xxxxxxxxxx with national type of number 1xxxxxxxxxx Calling from international xxx xxx with internationa...

Page 15: ...Dialogic 4000 Media Gateway Series Integration Note 15 Create an address map named Inbound and its four sub rules as shown below ...

Page 16: ...Mitel SX 2000 Lightware 16 ...

Page 17: ...iva SIPcontrol software service is needed only if the setting under Network Interface is changed Save the configuration and restart the Diva SIPcontrol software service for the changes to take effect To do so click Service Status on the left hand side of the main configuration page and then click Restart SIPcontrol The Last operation log will show that the service has been stopped and started agai...

Page 18: ...on 34 2 0 20 2 IMAT Version 7 5 1 4 3 MOSS Sheet Options Description Option Number Message Center 31 MSAN APNSS 37 MSDN DPNSS Data 38 MSDN DPNSS Public Net Access 39 MSDN DPNSS Voice I 41 MSDN DPNSS Voice II 42 MSDN DPNSS Voice III 43 MSDN DPNSS Voice IV 44 MSDN DPNSS Voice V 45 MSDN DPNSS Voice VI 46 QSIG 57 T1 D4 64 Notes Other software versions may not support certain features specified in this...

Page 19: ... properly program the Q SIG integration on the Mitel SX 2000 Light system for the Dialogic 4000 Media Gateway Series SX 2000 Light Administration Automatic Route Selection ARS and NSU Configurations IMAT Programming 6 1 1 1 SX 2000 Light Administration Step 1 Log into the Mitel SX 2000 Light system Press ESC then 7 to access the Customer Data Entry menu ...

Page 20: ...tware 20 Select System Forms and press ESC then 1 to access the System Forms menu Step 2 In the System Forms menu select Dimension and Feature Select and press ESC then 2 to edit the Dimension and Feature Selection form ...

Page 21: ...ters not listed below can be left at their default settings Q SIG is a purchased option so please verify that you have purchased Q SIG before you continue Select Q SIG set it to Yes and press ENTER Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the System Forms menu ...

Page 22: ...Mitel SX 2000 Lightware 22 Step 3 In the System Forms menu select System Configuration and press ESC then 2 to edit the System Configuration form Configure the form as follows ...

Page 23: ... Set Programmed Card Type to Universal T1 and press ENTER Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the System Forms menu Step 4 In the System Forms menu select Class Of Service Options Assignment and press ESC then 2 to edit the Class Of Service Options Assignment form Configure the form as follows ...

Page 24: ...l Destination o Display ANI DNIS ISDN Calling Called Number o Display Caller ID on Multicall Keylines o Handsfree Answerback Allowed o Message Waiting Audible Tone Notification o Public Network Access via DPNSS o Public Trunk Set Message Waiting Deactivate on Off Hook to No Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the System Forms me...

Page 25: ...5 Step 5 In the Customer Data Entry menu select Digital Link Forms and press ESC then 1 to access the Digital Link Form menu In the Digital Link Forms menu select Link Descriptor Assignment and press ESC then 1 to edit the Link Descriptor Assignment form ...

Page 26: ...re 26 Configure the form as follows Note Parameters not listed below can be left at their default settings Set Digital Link Descriptor Number to an unused digital link descriptor number Set Address for Message Control to A ...

Page 27: ...e Build Out dB to 0 Set Extended Super Frame to Yes Set Inverted D Channel to No Set Voice Conversion to Invert Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the Digital Link Forms menu Step 6 In the Digital Link Forms menu select Digital Link Assignment and press ESC then 2 to edit the Digital Link Assignment form Configure the form as f...

Page 28: ...r Number to the link descriptor assignment number defined in Step 5 of the SX 2000 Light Administration and press ENTER The Text field can be left blank or a description of the link can be entered Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the Digital Link Forms menu Press ESC then 7 to return to the Customer Data Entry interface ...

Page 29: ...ion Note 29 Step 7 In the Customer Data Entry menu select System Forms and press ESC then 2 to access the System Forms menu In the System Forms menu select System Options Assignment and press ESC then 2 to edit the System Options Assignment form ...

Page 30: ...ngs Set Route Optimization Network Id to a string of digits that needs to have the same length as the phone extension and press ENTER Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the System Forms menu Press ESC then 7 to return to the Customer Data Entry interface ...

Page 31: ...try menu select Trunk Forms and press ESC then 1 to access the Trunk Forms menu In the Trunk Forms menu select MSDN DPNSS DASSII Trunk Circuit Descriptor Assignment and press ESC then 2 to edit the MSDN DPNSS DASSII Trunk Circuit Descriptor Assignment form Configure the form as follows ...

Page 32: ...or Number to an unused trunk circuit descriptor number Set Signaling Protocol to MSDN DPNSS Set Dual Seizure Priority to Incoming Set Far End Connection to Local Office Set Card Type to Universal T1 Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the Trunk Forms menu ...

Page 33: ...ogic 4000 Media Gateway Series Integration Note 33 Step 9 In the Trunk Forms menu select Trunk Service Assignment and press ESC then 2 to edit the Trunk Service Assignment form Configure the form as follows ...

Page 34: ...number defined in Step 4 of the SX 2000 Light Administration Set COR Class of Restriction to a valid class of restriction number Set Absorb to 0 Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the Trunk Forms menu Step 10 In the Trunk Forms menu select Trunk Assignment and press ESC then 2 to edit the Trunk Assignment form ...

Page 35: ...er to the circuit descriptor number defined in Step 8 of the SX 2000 Light Administration Set Interconnect Number to a valid interconnect number Press ESC then 2 to define the range programming a RANGE PROGRAMMING Parameters data entry field will appear in the main screen Set Trunk Num to the trunk number defined earlier in this step and press TAB Set the Trunk Service Number to 0 and press TAB Se...

Page 36: ...t to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the Trunk Forms menu Step 11 In the Trunk Forms menu select Trunk Group Assignment and press ESC then 2 to edit the Trunk Group Assignment form Configure the form as follows ...

Page 37: ...d in Step 10 of the SX 2000 Light Administration Press ESC then 2 to define the range programming RANGE PROGRAMMING Parameters data entry field will appear in the main screen Set Trunk Number to 1 and press ESC then 2 Set Specify number of lines to 22 and press ENTER Press ESC then 4 to execute the command Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q...

Page 38: ...Mitel SX 2000 Lightware 38 6 1 1 2 Automatic Route Selection ARS Step 1 Log into the Mitel SX 2000 Light system Press ESC then 7 to access the Customer Data Entry menu ...

Page 39: ...Dialogic 4000 Media Gateway Series Integration Note 39 Select Automatic Route Selection Forms and press ESC then 1 to access the ARS Forms menu ...

Page 40: ...X 2000 Lightware 40 Step 2 In the ARS menu select Digital Modification Assignment and press ESC then 2 to edit the Digital Modification Assignment form Configure the Digital Modification Assignment as follows ...

Page 41: ...an unused digital modification number Set the Number of Digits to Absorb to 0 Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the ARS Forms menu Step 3 In the ARS menu select Route Assignment and press ESC then 2 to edit the Route Assignment form Configure the form as follows ...

Page 42: ...roup number defined in Step 11 of the SX 2000 Light Administration Set COR Group Number to 1 Set Digit Modification Number to the digital modification number defined in Step 2 of the Automatic Route Selection Set Digits Before Outpulsing to 5 Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the ARS Forms menu ...

Page 43: ...0 Media Gateway Series Integration Note 43 Step 4 In the ARS menu select Automatic Route Selection Assignment and press ESC then 2 to edit the Automatic Route Selection Assignment form Configure the form as follows ...

Page 44: ...umber of Digits to Follow to 2 Set Termination Type to Route Set Termination Number to 2 Press ESC then 4 to commit to changes and ESC then 1 to confirm the changes Press ESC then Q to return to the ARS Forms menu Continue to press ESC then Q until you are logged out of the system 6 1 1 3 NSU Configuration IMAT Programming Step 1 Open up IMAT and create a new database as follows Select File New Da...

Page 45: ...ng used If you use the SX 2000 Light software version 34 2 0 20 select from the dropdown menu under ISDN PRI System the Universal NSU Release 1 5 Click OK to create the new database Step 2 Configure the Site Options as follows Select Config System Configuration Site Options Under System Type select Universal NSU Under Connected Platforms select SX 2000 Light ...

Page 46: ...stem Configuration PRI Link Characteristics Note Parameters not listed below can be left at their default settings Set PRI link number to the link number in which the T1 Q SIG is installed Set Protocol Type to QSIG Set Protocol Variant to ISO Set Physical Type to T1 CSU Select Network side Qsig master Click the Characteristics button Configure the T1 CSU Characteristics as follows ...

Page 47: ...select 0 dB Under Invert Data select Disable Click Update and Close Step 4 Configure the Incoming Call Characteristics as follows Select Config Incoming Call Characteristics Set PRI link number to the link number that the T1 QSIG is installed Set Trunks to 1 23 Set DDI Delivery to Yes Set CPN Delivery to Yes Click Update and Close ...

Page 48: ...follows Select Config Outgoing Call Characteristics Note Parameters not listed below can be left at their default settings Set PRI link number to the link number on which the T1 Q SIG is installed Under Fixed Bearer Capability set the parameter Voice to Speech Click Update and Close ...

Page 49: ... Site Note Parameters not listed below can be left at their default settings Set Connection Medium to Ethernet Network Card Under Network Settings enter the IP address of the 3300 Universal NSU The default value is 192 168 1 1 Set Ethernet Remote System to PRI Card Universal NSU Click Connect Click OK at the Connected to remote site dialog box ...

Page 50: ...ations to PRI Card Universal NSU Click Save Note If a dialog box appears stating Are you sure you want to save this OLDER version of IMAT Database select DO NOT UPGRADE to the latest database Version and Save and click OK Click OK at the Information dialog box stating that the database has been sent ...

Page 51: ...Integration Note 51 Click Maintenance Remote Site Reset Click the Reset button Click OK in the Information dialog box stating that IMAT is Disconnected from remote site Click OK in the dialog box stating that the remote site is resetting ...

Page 52: ...er dials an internal extension number normally 3 5 digits the normalization rules convert it into full E 164 format These normalization rules should cover dialed digits for internal extensions local numbers long distance numbers and international numbers To configure Microsoft OCS click Start Programs Administrative Tools OCS 2007 On the tree presented in the configuration window right click Fores...

Page 53: ...Dialogic 4000 Media Gateway Series Integration Note 53 Click Add or Edit to create or change a particular rule ...

Page 54: ...Mitel SX 2000 Lightware 54 In this example when a user dials any 4 digit number it will be converted to its E 164 equivalent of 1716639xxxx and then that number will be searched for in AD ...

Page 55: ...1 International number A default route is used to route all calls to Microsoft Mediation Server If you need to route some calls to a different Microsoft Mediation Server configure the Target phone numbers field accordingly To configure Microsoft OCS click Start Programs Administrative Tools OCS 2007 On the tree presented in the configuration window right click Forest then select Properties and the...

Page 56: ...art the Front End Services for the above changes to take effect including all normalization rules This can be done from the window Services Note Unless the dialed number from Microsoft OCS client such as Microsoft Office Communicator is in E 164 format Microsoft OCS must find a normalization rule to convert the dialed number to E 164 If no rule is found ...

Page 57: ...this case Dialogic Diva Diagnostics trace will not receive an outbound SIP message since the call will not yet have reached the SIP gateway 7 2 Steps for configuring Microsoft Office Communications Server 2007 OCS clients The domain users need to be enabled for making calls through Microsoft OCS ...

Page 58: ...01 will be converted by the Dialogic Diva SIPcontrol Software to 17166393101 because in the Diva SIPcontrol software dialpan in the SIP Peer Configuration section under Address Normalization the Number format outbound is set to International number and Encoding outbound is set to Use type flag Microsoft OCS will ring the user Ray Cassick if he is logged on to Microsoft OCS from Microsoft Office Co...

Page 59: ...are Step 2 Activate Microsoft Mediation Server Use the existing account and enter the password for the service account Step 3 No action needed Do this step when the installation is complete Step 4 Configure Certificate 1 Download the CA certification path for Microsoft Mediation Server From Start Run enter http CA server certsrv Select to download a CA certificate chain or CRL Click Download CA ce...

Page 60: ... to an online CA Complete the settings in the blank Click Assign to complete the task Note If you receive the error message certificate expired or is not yet valid when you click the assign button at the end of step 4 check the time time zone configured for your Microsoft Mediation Server is correct then run the Deployment Wizard again or click Certificates in Available tasks in Microsoft Mediatio...

Page 61: ...Dialogic 4000 Media Gateway Series Integration Note 61 8 2 Configuration From the MMC snap in right click the detected Microsoft Mediation Server and select Properties ...

Page 62: ...Mitel SX 2000 Lightware 62 Configure the following settings on the General tab ...

Page 63: ...tion Note 63 Click the Next Hop Connections tab and configure the following The Port entry under PSTN Gateway Next hop has to match the configuration in the Dialogic Diva SIPcontrol Software under Network Interface Configuration SIP Listen Port ...

Page 64: ...e Validation Matrix The table below shows various test scenarios that are run as typical validation scenarios if the Dialogic Media Gateway is used in a voice messaging situation The notes column specifies any notable parts of the test The test scenarios below assume that all gateway configuration parameters are at their default values For a sample showing call flows and states please consult the ...

Page 65: ...cted from the network captures to troubleshoot any audio related issues Dialogic Diva Diagnostics tool Used to review and analyze all SIP and ISDN traffic that relates to calls going into and leaving the Dialogic 4000 Media Gateway 10 2 Using the Dialogic Diva Diagnostics Tool Before using the Dialogic Diva Diagnostics tool you would need to enable it by setting the Dialogic Diva SIPcontrol Softwa...

Page 66: ...Basic tracing level as explained in step 1 3 Start tracing To do so click the start icon or select the Start Tracing option form the Tracing menu 4 Reproduce the issue 5 To stop tracing click the stop icon on the tool bar or select the Stop Tracing option form the Tracing menu 6 To view your collected trace click the view icon on the toolbar or select the View Recorded Trace option from the View m...

Page 67: ... simple message summary 9 16 28 431 1 L 12 00010000 Supported timer replaces 9 16 28 431 1 L 12 00010000 From Dialogic Diva SIPcontrol sip 17166392401 192 168 0 106 user phone tag sipcontrol_2617534104 7668808 9 16 28 431 1 L 12 00010000 To Default sip 17166395101 bufocs local user phone 9 16 28 431 1 L 12 00010000 Call ID 9c046698 730448 17 dmg4000 9 16 28 431 1 L 12 00010000 CSeq 1 INVITE 9 16 2...

Page 68: ...0000 9 16 28 665 0 L 12 00010000 SIPR end 9 16 28 869 1 L 12 00010000 SIPR begin 399 byte from IP 192 168 0 106 PORT 5060 on socket 3 port 5060 TCP 9 16 28 869 1 L 12 00010000 SIP 2 0 180 Ringing 9 16 28 869 1 L 12 00010000 FROM Dialogic Diva SIPcontrol sip 17166392401 192 168 0 106 user phone tag sipcontrol_2617534104 7668808 9 16 28 869 1 L 12 00010000 TO Default sip 17166395101 bufocs local use...

Page 69: ... 30 197 1 L 12 00010000 b CT 1000 9 16 30 197 1 L 12 00010000 t 0 0 9 16 30 197 1 L 12 00010000 m audio 62438 RTP AVP 8 101 9 16 30 197 1 L 12 00010000 c IN IP4 192 168 0 106 9 16 30 197 1 L 12 00010000 a rtcp 62439 9 16 30 197 1 L 12 00010000 a label Audio 9 16 30 197 1 L 12 00010000 a rtpmap 8 PCMA 8000 9 16 30 197 1 L 12 00010000 a rtpmap 101 telephone event 8000 9 16 30 197 1 L 12 00010000 a f...

Page 70: ...Mitel SX 2000 Lightware 70 ...

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