Fixed Broadband
S M A R T H O M E & S M A R T O F F I C E
Device Related
1. Can I connect another switch or a hub to the router to increase the number of
PC’s?
A:
Yes, but the data speed will drop as a result
2. Can fax machines be connected?
A:
Yes, you can connect fax machines to the final port of the IAD
3. Can I use my own phone units?
A:
Yes, you can. However, Dialog Broadband will not be responsible for maintenance
and troubleshooting related to the PABX.
4. Can I use a PABX by connecting to the IAD?
A:
Yes you can. However, Dialog Broadband will not be responsible for maintenance
and troubleshooting related to the PABX.
5. Can I use any phone type?
A:
Phone units are provided by Dialog Broadband for the solution. However you can
use your own/ existing analog phones to connect to the IAD installed in your prem-
ises.
Feature Related
1. How do I know whether features are activated or not?
A:
You will receive a recorded voice message confirmation when a feature is acti-
vated or deactivated. You can also check the feature status through the Dialog Web
portal.
2. Can I disable IDD on some or all the lines?
A:
IDD is enabled by default in all the lines. If you would like to disable IDD on some
or all the lines, you would need to request for same by contacting Customer Service.
3. Can we use all 4/6/8 lines simultaneously?
A:
Yes, you can.
4. How do I know that a call is waiting?
A:
A call waiting tone is played to indicate that a call is waiting.
5. How do I deactivate the hunting facility?
A:
You will need to request for same through Customer Service, and the System
administrator will process your request.
6. Will the Call Forwarding Work when all the lines are Busy?
A:
No. This will work only on the last line in the Hunting loop. Call Hunting will work
when the other lines are busy, not the Call forwarding feature.
