DS-CAM-88c / DS-CAM-120c / DS-CAM-175c / DS-CAM-320c
TECHNICAL REFERENCE MANUAL
GigEVision client does not start, error message when starting
Troubleshoot this using the following steps: Check if the operating system of your computer is 32bit or
64bit.
Copy the 64-bit dlls (otherwise take the ones from the 32bit directories) from
C:\Program Files\OptoMotive\OptoStreamSDK\bin\Win64 and
C:\Program Files\OptoMotive\OptoStreamSDK\GenICam_v2_4\bin\Win64_x64 to
\Windows\system32 (respectively \Windows\SysWOW64)
Then start the OptoStreamViewer from C:\Program Files\OptoMotive\OptoStreamSDK\bin\Win64
Cameras not working in DewesoftX®
If you followed the step-by-step installation procedure, but still the camera is not working in
DewesoftX®, you can try to copy the used dlls manually:
Copy the 32-bit dlls from
C:\Program Files\OptoMotive\OptoStreamSDKbin\Win32
and
C:\Program Files\OptoMotive\OptoStreamSDK\GenICam_v2_4\bin\Win32_i86
to Dewesoft’s Addons folder. Then restart DewesoftX®.
Maximum frame rate @ VGA resolution only 36 fps
When you adjust the framerate higher than 36 fps, and it is always reset to 36 fps, the Ethernet card in
your computer is most probably only 100 Mbit/s. Please check the control panel → network card
properties. Gigabit-Ethernet (1000 Mbit/s) is required.
Performance improvements (e.g. in case of frames lost, CPU overload or buffer overrun)
A loss of a few frames during a measurement is normal, due to collisions on the Ethernet network.
Here are some useful hints to improve the performance:
●
Do not operate the camera in a fully loaded network (e.g. office computers). Just use direct
connection or one switch (with no additional participants).
●
Disable all anti-virus, firewall, indexing and synchronization programs running in background.
●
Also check if you really have a Gigabit-Ethernet network card, not only 100Mbit/s.
●
Check if the LAN cable is at least of CAT5 quality, if you have longer cable lengths it should be
even better.
DS-CAM-88c / DS-CAM-120c / DS-CAM-175c / DS-CAM-320c DS-V20-2
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