DS-CAM-88c / DS-CAM-120c / DS-CAM-175c / DS-CAM-320c
TECHNICAL REFERENCE MANUAL
6. Troubleshooting guide
GigE checkbox in hardware setup missing / Support for 64 bit Windows:
Go to My Computer and click System properties > Advanced system settings > Advanced tab >
Environment Variables > System variables > select Path > Edit.
Make the following changes:
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%OPTOSTREAM_SDK_PATH%\bin
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%GENICAM_ROOT_V2_4_ARCH%\bin\Windows
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%GENICAM_ROOT_V2_4_ARCH%\bin\Windows \GenApi\Generic
Save and reset Windows. Path correctness can be checked by GetEnvironmentVariable('PATH');
No picture shown, “No frames received” error
If you receive the error “NO FRAMES RECEIVED”, check: •
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Is the Trigger/Sync cable connected?
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Try decreasing the Shutter value
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Check in Settings if the DewesoftUSB device is set to Clock/Trigger or Automatic (Standalone)
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Disable Trigger in hardware setup and check if it’s working in free-run mode (This could
potentially be a cable problem. Swap in new cables and try again)
Camera not found (not in OptoStreamViewer, not in DewesoftX®)
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Check if the status LED on the camera is green, booting takes ABOUT 1 MINUTE!
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If using a GigE-Switch with PoE ports, ensure output power is sufficient, check status LED during
operation
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Check Windows Firewall settings
Cameras not found in DewesoftX® (yellow mark in OptoStreamViewer):
Not able to use the cameras. Please wait a little bit (until IP is assigned). If that does not help, ensure the
computer's network IP is set to automatic, as the camera supports DHCP.
Further troubleshooting, most probably the computer and the camera are not in the same subnet.
DS-CAM-88c / DS-CAM-120c / DS-CAM-175c / DS-CAM-320c DS-V20-2
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