DS-CAM-88c / DS-CAM-120c
TECHNICAL REFERENCE MANUAL
6. FAQ
GigE checkbox in hardware setup missing / Support for 64 bit Windows:
For 64-bit Windows all three Smartek GigE paths need to be set to Win32_i86 in the Environment
variable PATH. Go to My Computer and click System properties > Advanced system settings > Advanced
tab > Environment Variables > System variables > select Path > Edit.
Make the following changes:
%GIGE_VISION_SDK_PATH%\bin\Win32
%GENICAM_ROOT_V2_0%\bin\Win32_i86
%GENICAM_ROOT_V2_0%\bin\Win32_i86\GenApi\Generic
Save and reset Windows. Path correctness can be checked by GetEnvironmentVariable('PATH');
GigE plugin is not found in Dewesoft
Issue: In 2.7.0.0 driver Smartek does not run file hardlink to GigEVisionSDK_32bit_dll.bat during
installation.
Solution: So it needs to be done manually; run CMD as Admin and run the file from the folder \Program
files\Smartek\GigeVisionSDK\bin\
When this is done, Dewesoft normally recognizes the GigE plugin.
Issue affects Win7&8 64 bit and will be fixed by Smartek driver 2.7.1.0
No picture shown, “No frames received” error:
If you receive the error “NO FRAMES RECEIVED”, check:
●
Is the Trigger cable connected?
●
Try decreasing the Shutter value
●
Check in hardware setup if the DEWESoft USB device is set to Master or Standalone
●
Disable Trigger in hardware setup and check if it’s working in free-run mode (cable problem?)
Camera not found (not in GigEVisionClient, not in DEWESoft)
●
Check Windows Firewall settings
Cameras not found in DEWESoft (yellow mark in GigEVisionClient):
Not able to use the cameras. Please wait a little bit (until IP is assigned). If that does not help, ensure the
computer's network IP is set to automatic, as the camera supports DHCP.
DS-CAM-88c / DS-CAM-120c V20-1
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