DEUTSCHMANN AUTOMATION V3470E, Short Instruction, Page: 18 / 21

3.12.13
Starterkit ROTARNOCK with PROFIBUS V. 1.2
18
Deutschmann Automation GmbH & Co. KG Servicing
6 Servicing
Should an error message occur, please first take all measures described in chapter Error mes-
sages.
Should questions occur that are not covered by this manual, please contact the responsible
sales partner (see internet: http://www.deutschmann.de) or contact us directly.
Please keep the following information ready at hand when you call:
You can reach us on the following Hotline number. Lines are open from
Monday to Thursday from 8 am to 12 pm and from 1 pm to 4.00 pm, Friday from 8 am to 12 pm.
Central office & sales department: +49-(0)6434-9433-0
Technical Hotline: +49-(0)6434-9433-33
Fax Central office & sales depa49-(0)6434-9433-40
Fax technical Hotline:
+49-(0)6434-9433-49
E-mail technical Hotline: hotline@deutschmann.de
6.1 Returning a unit
If you return a unit to us, we require as comprehensive a description of the error as possible. We
require the following information in particular:
• What error number was displayed?
• How is the unit externally wired (encoders, outputs, ..)? Please state all connections of the unit.
• What is the magnitude of the 24V supply voltage (± 0.5V) with connected LOCON?
• What were you last doing on the unit (programming, error on power-up, ...)?
The more precise your information and error description, the more precisely we can check the
possible causes.
Devices, that are sent in without an error description undergo a standard test. You have to bear
the costs for that test even though no defect was found.
6.2 Internet
The current software WINLOC32 is available for download from our Internet-homepage (URL).
There you can also find topical information on Deutschmann products, instruction manuals and a
list of our distribution partners.
URL : www.deutschmann.de
Device designation
Serial number (S/N)
Item No.
Error number and error description (see also following chapter ‘Returning a unit’)