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Servicing
Deutschmann Automation GmbH & Co. KG
43
UNIGATE
®
fieldbus gateway UNIGATE
®
CL - PROFINET 2Port V. 1.6
15.8.14
19 Servicing
Should questions arise that are not covered in this manual you can find further information in our
•
FAQ/Wiki area on our homepage www.deutschmann.com or directly in our Wiki on
www.wiki.deutschmann.de
If your questions are still unanswered please contact us directly.
Please note down the following information before calling:
•
Device designation
•
Serial number (S/N)
•
Article number
•
Error number and error description
You can reach us during hotline hours which are as follows
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday
(CET).
Deutschmann Automation GmbH & Co. KG
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Central office and sales department
+49 6434 9433-0
Technical hotline
+49 6434 9433-33
Fax sales department
+49 6434 9433-40
Fax technical hotline
+49 6434 9433-44
E-mail technical hotline
19.1 Returning a device
If you return a device, we require as comprehensive a fault/error description as possible. We
require the following information in particular:
•
What error number was displayed?
•
What is the supply voltage (±0.5 V) with Gateway connected?
•
What were you last doing or what last happened on the device (programming, error on
power-up, ...)?
The more precise information a fault/error description you provide, the more exactly we will be
able to pinpoint the possible causes.
19.2 Downloading PC software
You can download current information and software free of charge from our Internet server.
http://www.deutschmann.com