www.desatech.com
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28
TEcHNIcAL SERVIcE
You may have further questions about instal
-
lation, operation or troubleshooting. If so, con
-
tact DESA Heating, LLC at 1-866-672-6040.
When calling please have your model and
serial numbers of your heater ready.
You can also visit DESA Heating, LLC’s web
site at
www.desatech.com
.
SERVIcE HINTS
When Gas pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local natural or propane/LP
gas supplier.
REPLAcEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
pARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA Heating, LLC at 1-866-672-6040.
When calling DESA Heating, LLC, have
ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural
gas)
• purchase date
Usually, we will ask you to return the part to
the factory.
pARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
either contact your nearest
Parts Central
(see page 29) or call DESA Heating, LLC at
1-866-672-6040 for referral information. A list
of authorized dealers can be found by visiting
www.desatech.com
.
When calling DESA Heating, LLC, have
ready
• model number of your heater
• the replacement part number
AccESSORIES
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE CONTROL
KIT - HRC200
For all models.
Allows fireplace to be operated
in a manually or thermostatically controlled
mode. You can turn fireplace on and off without
ever leaving the comfort of your easy chair. A
wall-mount docking station is included.
Purchase these accessories from your
local dealer. If they can not supply these
accessories, either contact your nearest
Parts Central or call DESA Heating, LLC at
1-866-672-6040 for information. You can also
write to the address listed on the back page
of this manual.
DAMPER CLAMP - GA6080
For all models.
Permanently opens chimney
flue damper for vented operation.
LAVA ROCK - GA6060
For all models.
Order when additional rock
is desired.
RECEIVER AND HAND-HELD
REMOTE CONTROL KIT - HRC100
For all models.
Allows fireplace to be turned
on and off by using a hand-held remote control.
A wall-mount docking station is included.
