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115425-01

14

For  more information, visit www.desatech.com

1.    Where will the product be used?

       

Living/Family Room    

❍ 

Office/Warehouse    

❍ 

Utility Shed/Outbuilding    

❍ 

Garage    

❍ 

Bedroom    

❍ 

Bathroom    

❍ 

Other

2.    If you bought this product yourself, did you plan to purchase this type of product before going into the store?    

❍ 

Yes   

❍ 

No

3.    Who selected the product?   

❍ 

Male   

❍ 

Female   

❍ 

Both

4.    What is the population of your area?   

❍ 

Under 10,000    

❍ 

10,000 to 25,000    

❍ 

25,000 to 50,000    

❍ 

50,000 to 100,000    

       

❍ 

100,000 to 250,000    

❍ 

Over 250,000

5.    What is your primary source of heat?    

❍ 

Propane (LP Gas)    

❍ 

Fuel Oil    

❍ 

Wood    

❍ 

Natural Gas    

❍ 

Electric    

❍ 

Other

6.    How was the product installed?   

❍ 

Professional Installer    

❍ 

Self    

❍ 

Other

7.    Cost of product excluding sales tax? $___________________

8.    Cost to install product? $____________________

9.    Type of store where product was purchased?   

❍ 

Hardware    

❍ 

Propane Dealer    

❍ 

Natural Gas/Utility Co.    

❍ 

Home Center/Builder's Supply

       

❍ 

Fireplace or Hearth Shop    

❍ 

Farm Store    

❍ 

Other

10.  What motivated you to buy this product?   

❍ 

Sudden Cold Weather    

❍ 

Replace Older Model    

❍ 

D.I.Y. Home Project    

       

❍ 

Emergency Back-Up Heat    

❍ 

Heater was on Sale    

❍ 

Energy Savings/High Efficiency    

❍ 

Construction Project     

❍ 

Other

11.   How did you learn about this product brand? 

❍ 

Advertising    

❍ 

Relative or Friend    

❍ 

Store Display    

❍ 

Other ________________________

12.   Level of Education of Purchaser: 

❍ 

Some High School    

❍ 

Completed High School    

❍ 

Completed College    

❍ 

Completed Graduate School

13.   Age of Purchaser:  

❍ 

Under 20    

❍ 

20 - 29    

❍ 

30 - 39    

❍ 

40 - 49    

❍ 

50 - 59    

❍ 

60 or Over

14.   Buyer's total annual household income:   

❍ 

Under $15,000    

❍ 

$15,000 to $19,999    

❍ 

$20,000 to $34,999    

❍ 

$35,000 to $49,999    

        

❍ 

$50,000 to $74,999    

❍ 

$75,000 to $99,999    

❍ 

$100,000 and Over

15.   Store where product was purchased:

        Name: ______________________________________

        City:  _______________________  State: __________

16.   In choosing this product, how important were the following:

    

       Availability

       Price

       Brand Name

       Overall Quality

       Heat Output

       Made in USA

       Warranty

       Local Service

       Value for Price

       Prior Brand Experience

       Controls Location

       Thermostat, Remote, or Manual Operation

       Ease of Operation

       Special Features

       Salesperson's Recommendation

       Friend/Relative's Recommendation

       Portability

       Quiet Operation

OWNER'S REGISTRATION FORM

Please answer the following questions to register your product with DESA:

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. 
You can register online at 

www.desatech.com

. If access to our website is not available to you, please complete this Owner's

Registration Form and mail to the address on the back of this owner's manual. Please provide the following product information:

Not Important

Somewhat Important

Very Important




















































Brand:                                                                  

(Comfort Glow, Vanguard, etc.)

Model: 

     

(EFP33PR, VTGH33NR, etc.)

Date Purchased:   

 

 

 

Note: Keep receipt for warranty verification.

Serial 

Number: 

    

7 or 9 digit number located on product or identification tag.

First Name:                                                         

Last Name: 

Address:

City: 

     State: 

 Zip: 

  

 

 

 

Country:

Home Phone:      (           )             -         

E-Mail:

Summary of Contents for BCS18, BCS24, BCS30

Page 1: ...ocedures For as sistance or additional information consultaquali edinstaller service agency or the gas supplier WARNING This appliance is for installationonlyinasolid fuelburn ing masonry or UL127 fac...

Page 2: ...set in a recreational vehicle where curtains furniture clothing or other ammable ob jects are less than 42 inches from the front top or sides of the log set in high traf c areas in windy or drafty are...

Page 3: ...Available from American National Standards Institute Inc 1430 Broadway New York NY 10018 National Fire Protection Association Inc Batterymarch Park Quincy MA 02269 10 Theinstallationandprovisionsforco...

Page 4: ...liance must be installed only in a solid fuel burning replace with a working ue and constructed of noncom bustible material The charts in Figure 2 indicate technical information regarding the installa...

Page 5: ...rap where it is within reach for cleaning Install in piping system between fuel supply and heater Locate sediment trap where trapped matter is not likely to freeze A sediment trap traps moisture and c...

Page 6: ...nce WARNING Never use an open ame to check for a leak Apply a noncorrosive leak detection uid to all joints Bubbles forming show a leak Correct all leaks at once CHECKING GAS CONNECTIONS Pressure Test...

Page 7: ...are clear and producing ame evenly across the burner If any ports ap pear blocked clear them by removing the burner manifold and reaming the ports with a modi ed paper clip or other suitable tool 5 Wh...

Page 8: ...s about installation operation or troubleshooting If so contact DESA s Technical Service Depart ment at 1 866 672 6040 When calling please have your model and serial numbers of your heater ready You c...

Page 9: ...y true with propane LP gas Burner is excessively noisy Note The movement and combustion of gas will create low unavoidable levels of noise Burner ame is too low or too high 1 Contact local natural or...

Page 10: ...eak See Warning statement at top of page OBSERVED PROBLEM Log Set produces a clicking ticking noise just after burner is lit or shut off Log Set produces unwanted odors Gas odor even when control knob...

Page 11: ...Use for additional decoration only 3 pine cones per box ASH BED MATERIAL Vermiculite GA9750A Not Shown For all models Use for rebox decoration only GLOWING EMBERS GA9950A Not Shown For all models Use...

Page 12: ...www desatech com ILLUSTRATED PARTS BREAKDOWN ILLUSTRATED PARTS BREAKDOWN Models PHK 18 24 30 BCS18 24 30 Models PHK 18 24 30 BCS18 24 30 Number and style of logs vary by model 1 3 2 4 5 6 9 8 19 18 1...

Page 13: ...538 14538 Venturi 1 6 14527 14527 14527 Venturi Gasket 1 7 115482 01 115482 02 115482 03P Burner Pan 1 8 901242 01 901242 01 901242 01 Damper Clamp Std Assy 1 9 11209 11209 11209 Nut 10 24 2 10 114986...

Page 14: ...leted Graduate School 13 Age of Purchaser Under 20 20 29 30 39 40 49 50 59 60 or Over 14 Buyer s total annual household income Under 15 000 15 000 to 19 999 20 000 to 34 999 35 000 to 49 999 50 000 to...

Page 15: ...115425 01 15 15 For more information visit www desatech com 2701 Industrial Drive P O Box 90004 Bowling Green KY 42102 9004 Postage Required TAPE TAPE...

Page 16: ...tive log set will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRANTY EXCLUDESANYANDALL OTHER EXPRES...

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