RDM Network Scanner User Guide
Troubleshooting
©2021 RDM Corporation
Page 36
Troubleshooting
During everyday operations, you might encounter minor malfunctions with RDM EC9600i and EC9700i
series network scanners. Before calling for service, review the troubleshooting steps below.
Scanner does not respond
1.
Ensure the cable that connects your scanner to your computer is properly connected to the
correct port on the back of the scanner and computer (according to instructions provided by
your reseller).
2.
Make sure that the correct power cord is connected to the unit. If your power cord has an
on/off switch, make sure the switch is in the “on” position.
Change or replace the cord, if
necessary.
3.
If the problem persists, contact your solution provider or help desk.
Card transactions do not function properly
1.
Ensure that you are swiping the card properly.
The black magnetic stripe on the back of the card must face downward and towards the body of
the scanner.
2.
Try using another card to ensure the first card was not defective.
3.
If the problem persists, contact your solution provider or help desk.
Printer does not print
1.
Ensure you are using 3” Thermal printer roll
(see 44)
2.
Ensure that the printer has not jammed.
3.
Ensure that the end of the paper, rolls from the top of the roll as shown.
4.
Ensure that the printer door is completely closed.
5.
If the problem persists, contact your solution provider or help desk.
