2
Troubleshooting
Q1. Problem:
The data cable is correctly installed, but the indicator LED or beep sound is not working when the button is
pressed.
A1. Possible causes:
No power or cable error. Solutions: Please make sure the cable is connected and the scanner is
turned on. When using the USB port, please connect the USB cable to the USB port of the computer motherboard. Do not
use an extended USB port or other USB extension cable. Check if the cable connection is loose.
Q2. Problem:
The light is on but barcode cannot be read.
A2. Possible causes:
The barcode type is not enabled, damaged barcode or inappropriate scan distance.
Solutions: Enable the barcode type. Try scanning other barcodes with the same barcode type.
Move the barcode scanner closer or farther away from the barcode.
Q3. Prob
lem:
The scanned data is displayed incorrectly on the host after the
A3. Possible causes:
Input error or other settings for the scanner. Solutions: Change input to default English input or
restore the scanner to factory default.
Q4. Problem:
Other situations.
A4. Possible cause:
Scanner operation error. Solutions: Turn off and reconnect the device and scanner correctly.
Turn on the power of the device, restore the scanner to the factory default and rescan the barcode.
Support
More product information can be found at
www.deltaco.eu.
Contact us by e-mail:
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