19
TROUBLESHOOTING
Below is a list of some of the possible malfunctions. If the problem cannot be resolved as described, contact Customer Services.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The coffee is not hot
The cups were not preheated
Warm the cups by rinsing them with hot water (N.B.
you can use the hot water function)
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made
Before making the coffee, warm the infuser by per-
forming a rinse (see “Tips for a hotter coffee”, page
11)
The coffee is thin or not creamy
enough
The coffee is ground too coarsely
Turn the grinding adjustment dial one click anti-
clockwise towards “1” while the coffee mill is in ope-
ration (fig. 10). Continue one click at a time until cof-
fee delivery is satisfactory. The effect is only visible
after delivering 2 coffees (see the section: “adjusting
the coffee mill” on page 11)
The coffee is unsuitable
Use pre-ground coffee for espresso coffee makers
The coffee is delivered too
slowly or a drop at a time
The coffee is ground too finely
Turn the grinding adjustment dial one click clockwise
towards “7” while the coffee mill is in operation (fig.
10). Continue one click at a time until coffee delivery
is satisfactory. The effect is only visible after deli-
vering two coffees. (see the section “adjusting the
coffee mill” on page 11)
Coffee does not come out of one
of the spouts
The spouts are blocked.
Clean the spouts with a toothpick (fig. 26B)
The milk does not come out of
the milk spout
The milk container lid is dirty.
Clean the milk container lid as described in the sec-
tion “Cleaning the milk container”
The milk contains large bubbles
and squirts out of the milk spout
or there is little froth
The milk container lid is dirty
Clean the milk container lid as described in the sec-
tion “cleaning the milk container”
The milk is not cold enough or is not
semi-skimmed
Use skimmed or semi-skimmed milk at refrigerator
temperature (about 5°C). If the result is not as you
wished, try changing brand of milk
The froth adjustment dial is incorrectly
adjusted.
Adjust following the instructions in the section “ma-
king drinks with milk”
The milk container lid or froth
adjustment dial is dirty
Clean the milk container lid and dial as described in
the section “cleaning the milk container”
The appliance does not come on It is not plugged into the mains socket Plug into the mains socket
The main switch (A7) is not turned on
Push the main switch (fig. 3)
The appliance switched off
The appliance switches automatically
off after 30 minutes of inactivity
The infuser cannot be extracted The appliance has not been turned off
correctly
Turn the appliance off by pressing the
button
(pag. 10)
