20
CARE OF YOUR METER
To keep your meter in good working order:
Store your meter in a clean, dry place. The protective carrying case provided is an ideal storage
place when the
meter is not in use.
Change the 9-Volt battery as needed. Continued use with a low battery may cause the meter to
go out of calibration.
Change contact pins as needed. Keep pin retainers hand tightened.
Clean the meter, contact pins, and probes with any biodegradable cleaner.
Use the cleaner sparingly and on external parts only. Keep the cleaner out of the external
connector.
DO NOT IMMERSE THE METER OR ANY ELECTRODE IN WATER.
Remove the battery if the meter will not be used for one month or longer.
SERVICE FOR YOUR METER
Pack your meter securely. Enclose a purchase order or letter with a brief description of the
problem.
There is no need to call us for a return authorization number if you are within the EU.
Customers outside the EU must contact us for more specific instruc tions prior to returning a
meter.
Include your name, address, daytime phone and fax numbers or e-mail address. If you believe
the meter is under warranty, please provide the original sales slip or invoice.
Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides prompt service.
Do not use standard parcel post.
Insure your instrument for its full value and ship prepaid. We are not responsible for damage in
transit.
We do not accept COD shipments or cover any incoming freight or duty charges on returned
merchandise
Turnaround time on repairs is approximately two weeks.
We will call you with an estimate if you specifically request one, or if we determine that the
meter may be too costly to repair.
Non-warranty repairs will be returned via UPS/COD unless you have already established other
payment terms. There is no COD service outside the EU.
Payments have to be made by Bank transfer prior to the return shipment. A proforma invoice
will be raised in advance.
Warranty repairs will be returned at no charge if shipped within the EU via GLS Ground Service.
Freight charges for expedited services (i.e., Federal Express, UPS/2 Day, UPS/1 Day, etc.) are
the customer’s responsibility and will be charged as per the above terms.
