Dell XPS M2010 Owner'S Manual Download Page 163

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Obtaining Assistance

163

Japan (Kawasaki)

International Access Code:

001

Country Code:

City Code:

Website:

support.jp.dell.com

Technical Support (servers)

toll-free: 0120-198-498

Technical Support outside of Japan (servers)

81-44-556-4162

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and
Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and
Latitude)

toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)

81-44-556-3894

Technical Support (PDAs, projectors, printers,
routers)

toll-free: 0120-981-690

Technical Support outside of Japan (PDAs,
projectors, printers, routers)

81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Status Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400
employees)

044-556-3433

Public Sales (government agencies, educational
institutions, and medical institutions)

044-556-5963

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code:

001

Country Code:

City Code:

E-mail: [email protected]

Support

toll-free: 080-200-3800

Support (Dimension, PDA, Electronics and
Accessories)

toll-free: 080-200-3801

Sales

toll-free: 080-200-3600

Fax

2194-6202

Switchboard

2194-6000

Country (City)
International Access Code
Country Code
City Code

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

Summary of Contents for XPS M2010

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS M2010 Owner s Manual Model PP03X ...

Page 2: ...nsion OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect Dell TravelLite Dell Media Experience Dell MediaDirect and XPS are trademarks of Dell Inc Intel and Core are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license EMC...

Page 3: ...he Keyboard 29 Keyboard Pairing Failed 30 Pairing the Mouse 31 Mouse Pairing With the Wizard 31 Mouse Pairing Failed 33 Numeric Keypad 33 Key Combinations 34 System Functions 34 Battery 34 Display Functions 34 Wireless Networking Technology Function 34 Display Switch 34 Power Management 34 Microsoft Windows Logo Key Functions 35 Touch Pad 35 Customizing the Touch Pad and Mouse 36 ...

Page 4: ... or in hibernate mode 45 Dell MediaDirect and Dell Media Experience Help 45 Using Your Computer With a TV or Audio Device 45 Connecting a Composite Video Adapter 46 Connecting a Component Video Adapter 47 Connecting Audio IR Blaster Adapter 47 Enabling S PDIF Digital Audio 49 Enabling S PDIF in the Windows Audio Driver 49 Setting Up the Cyberlink CL Headphones 50 Enabling the Display Settings for ...

Page 5: ...he Battery Charge 61 Dell QuickSet Battery Meter 62 Microsoft Windows Power Meter 62 Charge Gauge 62 Low Battery Warning 63 Charging the Battery 63 Conserving Battery Power 63 Storing a Battery 64 Power Management Modes 64 Standby Mode 64 Hibernate Mode 65 Configuring Power Management Settings 65 6 Setting Up Your Computer 67 Connecting to the Internet 67 Setting Up Your Internet Connection 67 Tra...

Page 6: ...ea Network WLAN 76 What You Need to Establish a WLAN Connection 76 Checking Your Wireless Network Card 76 Setting Up a New WLAN 77 Connecting to a WLAN 78 Determining the Wireless Network Device Manager 78 Completing the Connection to the WLAN 79 Enabling Disabling the Wireless Network Card 79 Monitoring the Status of the Wireless Network Card Through Dell QuickSet 80 Mobile Broadband or Wireless ...

Page 7: ...oftware 89 If Your Computer is Lost or Stolen 89 10 Troubleshooting 91 Dell Technical Update Service 91 Dell Diagnostics 91 When to Use the Dell Diagnostics 91 Starting the Dell Diagnostics From Your Hard Drive 91 Starting the Dell Diagnostics From the Drivers and Utilities CD 92 Dell Diagnostics Main Menu 93 Dell Support Utility 94 Accessing the Dell Support Utility 94 Clicking the Dell Support I...

Page 8: ...an earlier Microsoft Windows operating system 102 A solid blue screen appears 103 Dell MediaDirect problems 103 Other software problems 103 Memory Problems 104 Mouse Problems 104 Network Problems 105 General 105 Mobile Broadband Network 105 Media Memory Card or ExpressCard Problems 106 Power Problems 106 Ensuring Sufficient Power for Your Computer 107 Printer Problems 107 Scanner Problems 108 Soun...

Page 9: ...on 115 RAID Level 0 Configuration 115 RAID Level 1 Configuration 116 Configuring Your Computer for RAID 117 Configuring for RAID Using the Intel RAID Option ROM Utility 118 Configuring for RAID Using the Intel Matrix Storage Manager 119 12 Traveling With Your Computer 121 Identifying Your Computer 121 Packing the Computer 121 Travel Tips 122 Traveling by Air 122 13 Reinstalling Software 123 Driver...

Page 10: ...puter 131 Before Working Inside Your Computer 131 Memory 133 Mini PCI e Card 136 WLAN Cards 136 Coin Cell Battery 138 15 Dell QuickSet 139 16 Specifications 141 17 Obtaining Assistance 149 Online Services 149 AutoTech Service 150 Automated Order Status Service 150 Support Service 150 Problems With Your Order 151 Product Information 151 Returning Items for Warranty Repair or Credit 151 Before You C...

Page 11: ...tion Regarding Safety and Bluetooth devices 173 Cleaning Your Computer 173 Computer Keyboard and Display 174 Touch Pad 174 CDs and DVDs 174 Macrovision Product Notice 175 FCC Notice U S Only 175 FCC Class B 175 Glossary 177 Index 187 ...

Page 12: ...12 Contents ...

Page 13: ...computer Use the Drivers and Utilities CD to load any required drivers including the drivers required if your computer has a RAID controller see Reinstalling Drivers and Utilities on page 124 You can also use this CD to run the Dell Diagnostics see Dell Diagnostics on page 91 Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced...

Page 14: ...vice tag label is located inside the computer base battery compartment of your computer Enter the Express Service Code to direct your call when contacting support The Microsoft Windows License Label in on the base of your computer Model Name electrical ratings and Agency approval marks are located inside the computer base battery compartment of your computer See Removing the Battery on page 59 Wha...

Page 15: ...or your configuration Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Notebook System Software 1 Go to support dell com select your region or business segment and enter your Service Tag 2 Select Drivers Downloads and click Go 3 Click your operating system and search for the keyword Notebook System Software NOTE The ...

Page 16: ...dy installed on your computer To reinstall your operating system use the Operating System CD See Reinstalling Windows XP on page 128 After you reinstall your operating system use the Drivers and Utilities CD ResourceCD to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your CD varies based on the o...

Page 17: ...y 4 speakers 8 5 MediaDirect button 6 power button 7 keyboard status lights 4 8 mouse 9 keyboard media control buttons 10 touch pad 11 touch pad buttons 2 12 base media control buttons 13 keyboard 14 device status lights 5 15 DVD drive 16 infrared sensor 1 5 2 10 12 4 14 3 6 15 7 9 11 13 8 16 ...

Page 18: ...on page 44 POWER BUTTON Press the power button to turn on the computer or exit a power management mode NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button If the computer stops responding press and hold the power button until the computer turns off completely which may take several seconds KEYBOARD ...

Page 19: ... playing track chapter Press multiple times to skip back to previous track chapters Press and hold to rewind within the current track chapter Press to stop the CD or DVD Press once to skip forward one track chapter Press multiple times to skip forward multiple tracks chapters Press and hold to fast forward within the current track chapter Press to either play or pause the media If there is no medi...

Page 20: ...turn off the volume of audio output from internal or external speakers Press to decrease the volume of audio output from internal or external speakers Press to increase the volume of audio output from internal or external speakers Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of...

Page 21: ...itically low DVD DRIVE Plays CDs and DVDs The DVD drive is controlled by the media buttons For more information see Using Multimedia on page 39 INFRARED SENSOR Used to control your Media Center PC from up to 20 feet away with the standard remote control Left View SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions ...

Page 22: ...o connect the wireless keyboard and mouse with the system using Bluetooth wireless technology if the pairing is lost For more information see Pairing the Keyboard on page 29 and Pairing the Mouse on page 31 DISPLAY LATCH RELEASE Slide these latches forward to open your display Right View Connects USB devices such as a mouse keyboard or printer 1 display latch release 2 IEEE 1394 connector firewire...

Page 23: ...emory Stick MS Memory Stick Pro xD Picture Card With a commonly available adapter the memory card reader also reads the following digital media memory cards MiniSD RSMMC Memory Stick Duo Memory Stick Pro Duo COMPACT FLASH CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a media memory card The media memory card reader reads the following di...

Page 24: ... connector RJ 11 2 network connector RJ 45 3 digital video interface DVI I connector 4 S video TV out connector 5 USB 2 0 connectors 2 6 audio IR blaster adapter connector 7 AC adapter connector 8 air vents 3 If you ordered the optional internal modem connect the telephone line to the modem connector For information on using the modem see the online modem documentation supplied with your computer ...

Page 25: ...le monitor or a High Definition TV With an adapter cable you can also connect an external VGA compatible monitor to the DVI connector Connects your computer to a TV through this analog video out port An adapter can be used for composite and component video out See Using Your Computer With a TV or Audio Device on page 45 Connects the following devices multi channel analog audio I O to connect 7 1 s...

Page 26: ...computer from overheating There are three sets of air vents on the back of the computer CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTE The computer turns on the fan when the computer gets hot...

Page 27: ...ng the Battery on page 57 for instructions SUBWOOFER COVER Covers the compartment that contains the subwoofer FAN AIR VENTS The computer uses an internal fan to create airflow through the fan air vents which prevents the computer from overheating NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Do...

Page 28: ...28 About Your Computer ...

Page 29: ...puter with the keyboard attached and the display open or the keyboard will fall away from the computer base To detach the keyboard grasp the sides of the keyboard and pull it straight out and away from the computer base The keyboard must be awake to recognize keystrokes Ensure the keyboard is awake by touching the touchpad Pairing the Keyboard Before using your wireless keyboard for the first time...

Page 30: ... hold until the Bluetooth light on the system flashes 3 Press the wireless connection button on the back of the keyboard and hold for about four seconds to put the keyboard into discover mode The Caps lock Scroll and Num lock wireless Bluetooth lights on the keyboard will be solid blue Release the wireless connection button on the keyboard and these lights will all start flashing The computer may ...

Page 31: ... your keyboard with your computer Pairing the Mouse The Dell XPS M2010 Mouse Connection Wizard should launch the first time you turn on your computer It will help you pair your mouse with your computer Mouse Pairing With the Wizard Follow the instructions on the screen 1 Insert two AA batteries which are shipped uninstalled into the mouse and replace the battery cover 1 batteries 2 battery cover 1...

Page 32: ...s been connected and is ready to use displays when the pairing is complete 5 If the mouse and computer failed to pair turn the power switch off and back on again then press the wireless Bluetooth connection button again 6 Click Next on the Wizard to pair the mouse with the computer Repeat these steps as necessary to pair your mouse with your computer 1 back button 2 forward button 3 wireless light...

Page 33: ...ion button on the bottom of the mouse to put the mouse into discover mode The blue wireless light on the mouse will blink and the connection will be made to pair the computer with the mouse The total time to complete mouse pairing is less than 20 seconds After completing the pairing the blue wireless light on the mouse will stop blinking and continue to light for 2 to 3 seconds and then go out Num...

Page 34: ...h wireless technology NOTE This feature can be disabled by the BIOS setup program Fn F8 Allows you to switch the currently active display from the LCD to a connected CRT or external monitor projector or TV To select a display press and hold Fn and press F8 until the desired display is highlighted then release Fn Esc Activates a power management mode You can reprogram this keyboard shortcut to acti...

Page 35: ...move the cursor on the display Use the touch pad and touch pad buttons as you would use a mouse Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and m key combination Windows logo key and e Runs Windows Explorer Windows logo ...

Page 36: ...ad has scrolling capability in the scroll zone on the right side of the touch pad Scrolling is enabled by default To disable this feature modify the mouse properties through the Control Panel NOTE The scroll zones may not work with all application programs For the scroll zones to function properly the application program must be able to use the touch pad scroll feature Customizing the Touch Pad an...

Page 37: ...harge remaining In this case the indicator will light orange to alert you to the low battery and you should attach the keyboard to the base to allow the keyboard battery to recharge If the keyboard battery fails the keyboard power indicator will flash orange Dell QuickSet Battery Meter If Dell QuickSet is installed press Fn F3 to display the QuickSet Battery Meter window The Battery Status tab dis...

Page 38: ...38 Using the Keyboard and Mouse To replace the keyboard battery follow the removal instructions in reverse 1 keyboard 2 captive screw 3 keyboard battery 2 1 3 ...

Page 39: ...or DVD 1 Press the eject button on the media button panel in front of the DVD drive The drive will raise up exposing the slot 2 Holding the disc by its outside edges carefully insert the disc into the slot with the label side facing up 3 Carefully push the disc into the drive until the drive takes up the disc The drive will retract itself To remove the disc from the drive 1 Press the eject button ...

Page 40: ...e eject button to retract the drive If you wait 30 seconds the drive will retract itself To format discs for storing data to create music discs or to copy discs see the software that came with your computer The media player includes the following basic buttons to control CD and DVD playback ...

Page 41: ... screen Press to open or close the DVD drive If media is present in the closed drive pressing this button will open the drive and eject the media Press once to go back to the start of the current playing track chapter Press multiple times to skip back to previous track chapters Press and hold to rewind within the current track chapter Press to stop the CD or DVD Press once to skip forward one trac...

Page 42: ...DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Creator Plus for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Roxio Creator Plus and then click the question mark icon in the upper rig...

Page 43: ...s can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc yo...

Page 44: ... erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Roxio website at www sonic com for additional information Using Dell Media Experience and Dell MediaDirect NOTE Changing or disabling the Dell QuickSet default settings can limit Dell MediaDirect functionality For more information ab...

Page 45: ...d the installation software to reinstall the media applications Contact Dell for assistance See Contacting Dell on page 154 Dell MediaDirect and Dell Media Experience Help The Dell media application on your computer provides help information When you launch the media application click on the desktop icon for additional help Using Your Computer With a TV or Audio Device Use the adapters that came w...

Page 46: ...s are DVI and component There are arguments for either one depending on the exact display or TV type If neither one of these connectors is supported then S Video or composite are the alternate options The following section discusses the various adapters you received and possible configurations depending on the device you want to connect Connecting a Composite Video Adapter Use the composite video ...

Page 47: ...nnect High definition TV High definition DVR or DVD player NOTE If your TV has a DVI I connector use the DVI I connector instead of the component adapter Connecting Audio IR Blaster Adapter 1 s video TV out connector 2 component video adapter 1 audio IR blaster adapter 2 audio connector 2 1 1 2 ...

Page 48: ...ox Cable box VCR The Digital S PDIF output TOSLINK optical connection port is used to connect Home theatre receivers Minidisk players High end digital decoding 5 1 speakers 1 1 IR blaster port black 2 2 IR blaster port black 3 S PDIF digital S PDIF port 4 side L R output connector gray 5 center sub output connector orange 6 rear L R output connector black 7 front L R output connector lime green 1 ...

Page 49: ...Start point to All Programs and click PowerDVD to launch the Cyberlink PowerDVD application 2 Insert a DVD into the DVD drive If the DVD begins playing click the stop button 3 Click the Settings option 4 Click the DVD option 5 Click the DVD Audio Setting icon 6 Click the arrows beside the Speaker Configuration setting to scroll through the options and select the SPDIF option 7 Click the Back butto...

Page 50: ...on option to select the most suitable option 9 Click the Back button once and then click the Back button again to return to the main menu screen Enabling the Display Settings for a TV NOTE To ensure that the display options appear correctly connect the TV to the computer before you enable the display settings 1 Click the Start button point to Settings and then click Control Panel 2 Double click Di...

Page 51: ...el NOTE If the system battery is drained and there is no power source the latches will not retract Closing the Display Panel 1 Before closing the display panel ensure that the keyboard is firmly secured against the computer base 2 Slowly lower the display panel toward the computer base As you lower the display panel the four display latches will emerge from the display panel to secure the display ...

Page 52: ...ightness to the lowest comfortable setting by pressing Fn and the up or down arrow key on the keyboard NOTE Brightness key combinations only affect the display on your portable computer not monitors or projectors that you attach to your portable computer or docking device If your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter may appear...

Page 53: ...ettings adjust automatically to the closest supported values 1 Click Start Control Panel Display 2 In the Display Properties window click the Settings tab 3 Try different settings for Color quality and Screen resolution NOTE As the resolution increases icons and text appear smaller on the screen If the video resolution setting is higher than that supported by the display the computer enters pan mo...

Page 54: ...ompted click OK to resize your desktop 8 If prompted click Yes to keep the settings 9 Click OK to close the Display Properties window To disable dual independent display mode 1 Click the Settings tab in the Display Properties window 2 Click the monitor 2 icon uncheck the Extend my Windows desktop option and then click Apply If necessary press Fn F8 to bring the screen image back to the computer di...

Page 55: ...on see Specifications on page 141 Setting Up the Camera To set up your camera see the printed camera Setup Guide that shipped with your computer For additional information on using your camera see the camera Help file Accessing Help To access the camera Help file 1 Click Start All Programs Logitech Logitech QuickCam 2 Then click QuickCapture Help You can also access Help from the Logitech Video ic...

Page 56: ...s and the blue LED on the camera turns on You are able to view yourself on the camera through the QuickCapture window 3 To take a picture click TakeaPicture To record a video click RecordaVideo 4 Your picture or video will be saved by default in the My Pictures folder of My Documents unless you change the settings 5 For more information see the Logitech Video Help See Accessing Help on page 55 ...

Page 57: ...ll connector and computer and remove any other external cables from the computer NOTICE You must remove all external cables from the computer to avoid possible connector damage NOTE The Service Tag label is located inside the battery compartment of your computer Inserting the Battery 1 Ensure the keyboard is securely attached and the display is closed and latched before turning the computer over S...

Page 58: ...58 Using a Battery 4 Slide the battery in the direction of the 1 arrow until it snaps into place 5 Close the battery access door by pushing it down with your finger ...

Page 59: ...9 Removing the Battery 1 Ensure that the computer is turned off 2 Slide the battery latch release on the bottom of the computer in the direction of the 1 arrow The battery access door will pop up 1 battery access door 1 ...

Page 60: ...e paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times One battery is supplied as standard equipment NOTE Because the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use th...

Page 61: ...ng the Battery Charge on page 61 and Inserting the Battery on page 57 You can also set power management options to alert you when the battery charge is low See Configuring Power Management Settings on page 65 CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with yo...

Page 62: ...hat is a battery can show a status of charged but maintain a reduced charge capacity health Check the Battery Charge To check the battery charge press and release the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the ...

Page 63: ... the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately blue and orange Disconnect the compute...

Page 64: ...ur computer loses AC and battery power while in standby mode it may lose data To enter standby mode Click the Start button click Turn off computer and then click Stand by or Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard use one of the following methods Press the power button Close the display Press Fn Esc To exi...

Page 65: ... enter hibernate mode Press the power button Close the display Press Fn F1 NOTE Some PC Cards or ExpressCards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card see Removing a Card on page 85 or simply restart reboot your computer To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the c...

Page 66: ...66 Using a Battery ...

Page 67: ...peed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a prov...

Page 68: ... service status or try connecting again later Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as E mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network connection or...

Page 69: ...is screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish Transfer Data to the New Computer 1 On the Now go to your old computer scree...

Page 70: ...xt 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfer method you prefer 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish Transfer Data to the New Computer 1 On the N...

Page 71: ...r Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the box in which your computer was shipped Connecting a USB Printer NOTE You can ...

Page 72: ...supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher ...

Page 73: ...onditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a se...

Page 74: ...74 Setting Up Your Computer ...

Page 75: ...gently pull the cable to ensure that it is securely attached 2 Connect the other end of the network cable to a network connection device or a network wall connector NOTE Do not use a network cable with a telephone wall connector Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet co...

Page 76: ... their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working A wireless router or access point A wireless network card for each computer that you want to connect to your WLAN A network cable with the network RJ 45 connector Checking Your...

Page 77: ...s Internet connection See Physically Connecting to a Network or Broadband Modem on page 75 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation CD Installation CDs usually contain installation and troubleshooting information Install the required software according to the instructions provided by the router manufacturer 4 Shut down...

Page 78: ...Local Area Network WLAN on page 76 NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network via wireless technology Specific network names and configuration details vary See Wireless Local Area Network WLAN on page 76 for more information about how to prepar...

Page 79: ...leting the Connection to the WLAN When you turn on your computer and a network for which your computer is not configured is detected in the area a pop up appears near the network icon in the notification area in the lower right corner of the Windows desktop Follow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless net...

Page 80: ...is available Your computer can maintain the Mobile Broadband network connection regardless of its physical location as long as the computer remains in the service area of your cellular service provider What You Need to Establish a Mobile Broadband Network Connection NOTE You can use a Mobile Broadband ExpressCard to establish a Mobile Broadband network connection To set up a Mobile Broadband netwo...

Page 81: ... is also available on the Dell Support website at support dell com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet 1 Click the Dell Mobile Broadband Card Utility icon in the Windows taskbar to run the utility 2 Click...

Page 82: ...82 Using Networks LAN or Wireless ...

Page 83: ...ore information see Specifications on page 141 Media Memory Card Reader The media memory card reader reads the following digital media memory cards Secure Digital SD card SDIO MultiMediaCard MMC Memory Stick MS Memory Stick Pro xD Picture Card With a commonly available adapter the memory card reader also reads the following digital media memory cards MiniSD RSMCC Memory Stick Duo Memory Stick Pro ...

Page 84: ...em board Always remove an extended card before you pack the computer in its carrying case Installing a Media Memory Card or ExpressCard You can install a media memory card or ExpressCard in the computer while the computer is running The computer automatically detects the card Cards are generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The c...

Page 85: ...resistance do not force the card Check the card orientation and try again Removing a Card NOTICE Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or b...

Page 86: ...86 Using Cards ...

Page 87: ...the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Passwords NOTE Passwords are disabled when you receive your computer A primary password and an administrator password prevent unauthorized access to you...

Page 88: ...d is designed to give system administrators or service technicians access to computers for repair or reconfiguration The administrators or technicians can assign identical administrator passwords to groups of computers allowing you to assign a unique primary password To set or change administrator passwords access User Accounts from the Control Panel When you set an administrator password the Conf...

Page 89: ...ng with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If you do not know call a law enforcement agency where you live If the computer belongs to a company notify the security office of the company Contact Dell customer service ...

Page 90: ...90 Securing Your Computer ...

Page 91: ...stics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagn...

Page 92: ...ostic Utility Partition Press any key to continue 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE The keyboard must be awake to recognize the keystroke...

Page 93: ...ribed in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes one hour or more and requires you to answer q...

Page 94: ...bar 1 Click the Start button and point to Programs 2 Click Dell Support and point to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functi...

Page 95: ...ks See Diagnostics Checklist on page 153 ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another CD or DVD to eliminate the possibility that the original...

Page 96: ...DVD R and DVD R discs cannot be rewritten ENSURE THAT THERE IS ENOUGH FREE SPACE ON THE WRITABLE DISC Do not burn a blank CD R or CD RW to its maximum capacity The drive needs 1 2 MB of the blank space to finalize the recording If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disk or disc is inserted properly Ha...

Page 97: ...en click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Phone and Modem Options 3 Click the Modems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Qu...

Page 98: ...einstall the memory modules and if necessary replace them See Memory on page 133 DISK C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics See Dell Diagnostics on page 91 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again ...

Page 99: ...l Diagnostics See Dell Diagnostics on page 91 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played See Dell MediaDirect problems on page 103 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modul...

Page 100: ...cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See the Help and Support Center for instructions If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specifi...

Page 101: ...er If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell see Contacting Dell on page 154 or the IEEE 1394 device manufacturer ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Keyboard Problems CAUTION Before you begin any of t...

Page 102: ...ress and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding A program crashes repeatedly NOTE Software usually includes installation instructions in its documentation or on a CD END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Tas...

Page 103: ...tent is digital content that has Digital Rights Management DRM applied to it The Dell MediaDirect environment cannot verify the DRM restrictions so the licensed files cannot be played Licensed music and video files have a lock icon next to them You can access licensed files in the Windows XP operating system environment ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK ...

Page 104: ...Diagnostics Checklist on page 153 as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory req...

Page 105: ...d on the network in order to connect Position the mouse over the icon in the notification area to read the status of the connection If the status indicates the mobile broadband card is not activated see Activate your Mobile Broadband card on page 106 for more information If problems persist contact your Mobile Broadband service carrier for details on your plan CHECK YOUR MOBILE BROADBAND NETWORK S...

Page 106: ...ware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED CARD Contact Dell See Contacting Dell on page 154 IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL Contact the card manufacturer Power Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 153 as you complete these checks CAUTION Before you begin any of the procedu...

Page 107: ...other appliances ADJUST THE POWER PROPERTIES See Configuring Power Management Settings on page 65 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules See Memory on page 133 Ensuring Sufficient Power for Your Computer Your computer is designed to use a 150 W AC adapter For optimum system performance you should always use a 150 W ...

Page 108: ...nner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Scanne...

Page 109: ...rescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers and Utilities on page 124 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 91 NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off No sound from headphones CH...

Page 110: ...ram that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is worki...

Page 111: ...OSTICS TESTS If no error message appears and you still have a display problem but the display is not completely blank run the Video device group in the Dell Diagnostics Then contact Dell See Contacting Dell on page 154 SEE ERROR MESSAGES If an error message appears see Error Messages on page 98 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connec...

Page 112: ...112 Troubleshooting ...

Page 113: ...system configuration information and optional settings You may want to write down the information for future reference The system setup screens display the current setup information and settings for your computer such as System configuration Boot order Boot start up configuration and docking device configuration settings Basic device configuration settings System security settings NOTICE Unless yo...

Page 114: ...oot Sequence page which is located in the System category NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 115 The Boot Sequence page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following Modular bay HDD Internal HDD CD DVD CD RW drive During the boot routine the computer sta...

Page 115: ...n provides an overview of the RAID configuration that you might have selected when you purchased your computer Although several RAID configurations are available Dell offers either a RAID level 0 configuration or a RAID level 1 configuration for the Dell XPS M2010 computer A RAID level 0 configuration is recommended for high performance gaming and a RAID level 1 configuration is recommended for th...

Page 116: ...ive is also inaccessible Therefore ensure that you perform regular backups when you use a RAID level 0 configuration RAID Level 1 Configuration RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level 1 configuration sacrifices high data access rates for its data redundancy a...

Page 117: ...D hard drive volumes One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Matrix Storage Manager or Intel Matrix Storage Console and this method is performed after you have installed the operating system and the Intel Matrix Storage Console Both methods require that you set your computer to R...

Page 118: ...will lose any data on your hard drives when you create a RAID configuration using the following procedure Back up data you want to keep before continuing NOTE Use the following procedure only if you are reinstalling your operating system Do not use the following procedure to migrate an existing storage configuration to RAID level 0 configuration 1 Set your computer to RAID enabled mode see page 11...

Page 119: ...you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data you need to use the migrating option see Migrating to a RAID Level 0 or a RAID Level 1 Configuration on page 119 Deleting a RAID Volume NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a p...

Page 120: ...screen double click the hard drive from which you want to migrate and click Next 9 On the Select Member Hard Drive screen double click the hard drive to select the member drive to span the array and click Next 10 For RAID 0 on the Specify Volume Size screen select the Volume Size you want and click Next For RAID 1 skip to step 11 NOTE In the following step you will lose all data contained on the m...

Page 121: ...ter and store them in a safe place Fully charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the ...

Page 122: ... to speed your passage through customs Investigate the customs regulations of the countries you plan to visit and consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds...

Page 123: ...ting system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click...

Page 124: ...P System Restore on page 126 Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities CD also known as the ResourceCD 1 With the Windows desktop displayed insert the Drivers and Utilities CD If this is your first time to use the Drivers and Utilities CD go to step 2 If not go to step 5...

Page 125: ...lities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer 6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install 7 Click the Install button if present to begin installing the...

Page 126: ... returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files If you received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Resto...

Page 127: ...he Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Cli...

Page 128: ... the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD Dell Drivers and Utilities CD NOTE The Drivers and Utilities CD contains drivers that were installed during assembly of the computer Use the Drivers and Utilities CD to load any required drivers including the drivers required if your computer has a RAID ...

Page 129: ... F2 immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Follow the instructions on the screen to complete the installation ...

Page 130: ...130 Reinstalling Software ...

Page 131: ... Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown pr...

Page 132: ... a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure the work surface is clean and flat to prevent the computer cover from being scratched 2 Turn off your computer See Turning Off Your Computer on page 131 NOTICE To disconnect a network cable first unplug the c...

Page 133: ...Remove any installed ExpressCards or media memory cards See Removing a Card on page 85 Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 141 for information on the memory supported by your computer Install only memory modules that are intended for your computer NOTE Memory modules purchased from Dell are covered under your comp...

Page 134: ...ew on the memory cover and then remove the cover by sliding it toward the back of the computer to disengage the tabs on the base from the notches in the cover then lifting the cover off 3 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again when you return to the computer NOTICE To prevent damage to the memory module c...

Page 135: ...all it 6 Replace the memory cover by aligning the notches in the cover with the tabs on the base and sliding the cover toward the front of the computer then tighten the screw NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 7 Insert the battery into the battery bay or connect the AC adapter to your computer and an elec...

Page 136: ...e back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer WLAN Cards 1 Follow the procedures in Before You Begin on page 131 2 Remove the memory cover See Memory on page 133 3 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again ...

Page 137: ...to the connector until it clicks b Connect the antenna cable to the antenna connector on the mini card by matching the color of the cable to the color of the triangle above the connector Connect the main cable white to the antenna connector with the white triangle Connect the auxiliary cable black to the antenna connector with the black triangle NOTE If your computer has a gray cable connect it to...

Page 138: ...ll battery 1 Follow the procedures in Before You Begin on page 131 2 Remove the memory cover See Memory on page 133 3 Remove the battery from the compartment on the system board by using a small screwdriver to lift one side of the battery at the notch in the plastic connector being careful not to break the plastic 4 Grasp the battery and pull out it of the battery compartment To install the coin c...

Page 139: ...gs Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Page 140: ...140 Dell QuickSet ...

Page 141: ...or two user accessible SODIMM sockets Memory module capacities 256 512 1024 MB 2 GB Memory type dual channel 533 667 DDRII SDRAM Minimum memory 512 MB Maximum memory 4 GB Ports and Connectors Audio microphone in connector stereo headphones speakers connector IEEE 1394a 4 pin mini nonpowered connector Modem RJ 11 port Network adapter RJ 45 port S video TV out 7 pin mini DIN connector optional S vid...

Page 142: ...ess X16 Video memory 256MB DDR3 LCD interface LVDS TV support NTSC and PAL s video composite or component out HDTV component out or DVI with HDCP Audio Audio type High Definition Audio Soft Audio Audio controller SigmaTel STAC9220 Stereo conversion 24 bit stereo digital to analog 24 bit stereo analog to digital Interfaces Internal High Definition Audio Bus HDA External microphone miniconnector ste...

Page 143: ...ns Height 453 5 mm typ 17 85 inches Width 294 5 typ 11 59 inches Diagonal 511 1 typ 20 1 inches Operating angle 0 closed to 180 Viewing angles Horizontal 85 85 Vertical 85 85 Aspect ratio 16 10 Pixel pitch 0 2588 mm Supports RGB the international standard of color reproduction 8 bit color depth 16 7 M colors Surface treatment Glare polarizer Power Consumption panel with backlight 16 6 W typ Contro...

Page 144: ... Pad X Y position resolution graphics table mode 1000 dpi Size Width 60 75 mm 2 39 inch sensor active area Height 44 64 mm 1 60 inch rectangle Battery Dual 6 cell lithium ion battery pack 2 6 Ahr cells Dimensions Depth 296 3 mm 11 67 inches Height 31 7 mm 1 25 inch Width 65 4 mm 2 57 inches Weight 0 730 kg 1 61 lb typical Voltage 14 8 VDC Operating time varies depending on operating conditions and...

Page 145: ...A Output power 150 W Rated output voltage 19 5 VDC Dimensions Height 40 mm 1 57 inches Width 85 mm 3 35 inches Length 170 mm 6 69 inches Weight with cables 1 kg 2 2 lb Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 75 3 mm 2 9 inches Width 470 mm 18 5 inches Depth 405 6 mm 15 9 inches Weight approximately 18 1 lb depending upon configuration Battery...

Page 146: ...rd connector Cards supported MS MS Duo MS Duo Pro SD SDIO MiniSD MMC RSMMC xD CF Type I II Microdrive Camera Type Logitech 1 3 MP Camera Module Sensor type 1 3 megapixel CMOS with RightLight low light enhancement technology Video capture resolution Up to 640x480 pixels VGA Still image capture resolution True 1280x960 pixels 1 3 megapixels up to 4 megapixels software enhanced Frame rate Up to 30 fr...

Page 147: ...g Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 122 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft ...

Page 148: ...148 Specifications ...

Page 149: ...ou with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions Fo...

Page 150: ...p computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the support service For the telephone number to call for your region see Contacting Dell on page 154 Automated Order Status Service To check on the status of any Dell product...

Page 151: ...ws 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 154 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 153 indicating the tests that ...

Page 152: ...on page 153 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before working inside your computer ...

Page 153: ...ersion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description ...

Page 154: ...ernational operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1...

Page 155: ...russels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Bra...

Page 156: ... wireless toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 ...

Page 157: ...ferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Educatio...

Page 158: ...ational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E ...

Page 159: ...ard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS 069 9792 7222 Technical Support for all other Dell computers 069 9792 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570...

Page 160: ...al Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com ...

Page 161: ... Support Technical Support for XPS 1850 200 722 Technical Support for all other Dell computers 1850 543 543 At Home Service Technical Support Queries 1850 200 889 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Technical Support dial within U K only 0870 353 0800 U K Customer Care dial within U K only 0870 353 0202 Corporate Customer Care dial within U K only 0870 353 0240 U K Sales ...

Page 162: ...96 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Number...

Page 163: ... routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Public Sales government agencies educational institutions and medical institutions 044 556 5963 Global Segment Japan 044 556 3469 Individual User ...

Page 164: ...nical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical S...

Page 165: ...port for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand Internationa...

Page 166: ...er Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1 8...

Page 167: ...kia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Q...

Page 168: ...tomer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and S...

Page 169: ... 227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Gene...

Page 170: ... Customer Care 0870 906 0010 Global Accounts Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 General Technical Support for all other products 087...

Page 171: ...0 Business Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289...

Page 172: ...lands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 173: ...situations include the following Using the Dell Bluetooth Module equipment on board airplanes or Using the Dell Bluetooth Module equipment in any other environment where the risk of interference with other devices or services is perceived or identified as being harmful If you are uncertain of the policy that applies to the use of wireless devices in a specific organization or environment an airpor...

Page 174: ...the computer and from their electrical outlets 3 Remove any installed batteries See Replacing the Battery on page 57 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest CDs and DVDs NOTICE Always use compressed air to clean the lens in the DVD drive and follo...

Page 175: ...ation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide rea...

Page 176: ...tional suggestions The following information is provided on the device or devices covered in this document in compliance with the FCC regulations Product name Dell XPS M2010 Model number PP03X Company name Dell Inc Worldwide Regulatory Compliance Environmental Affairs One Dell Way Round Rock TX 78682 USA 512 338 4400 ...

Page 177: ... console ASF is designed to be independent of the platform and operating system B battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface betwe...

Page 178: ...imes but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and...

Page 179: ...logy is different from DVD RW technology DVD RW drive drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memor...

Page 180: ...omputers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and inter...

Page 181: ...o a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typical...

Page 182: ... internal You typically use your modem to connect to the Internet and exchange e mail module bay See media bay ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms N network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an ada...

Page 183: ...ot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely R RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for p...

Page 184: ... that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon smart card A card t...

Page 185: ...wer UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or s...

Page 186: ...your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch fl...

Page 187: ...oring 64 system view 27 battery charge gauge description 27 system view 27 battery latch release description 27 system view 27 boot sequence 114 brightness adjusting 52 broadband modem connecting 77 C camera description 18 help 55 recording a video 56 set up 55 system view 18 taking a picture 56 card reader compact flash card reader 83 ExpressCard reader 84 media memory card reader 83 cards compac...

Page 188: ...ights description 20 system view 20 diagnostics Dell 91 digital video interface See DVI display adjusting brightness 52 adjusting the panel 52 closing 51 description 18 dual display operation 53 opening 51 primary and secondary 54 resolution 53 switching the video image 53 system view 18 troubleshooting 110 display latch description 18 system view 18 display latch release description 22 system vie...

Page 189: ... 15 help file Windows Help and Support Center 15 hibernate mode about 65 I IEEE 1394 description 23 system view 23 troubleshooting 101 infrared sensor description 21 system view 21 Internet connection about 67 options 67 setting up 67 IRQ conflicts 126 K keyboard battery 37 description 20 numeric keypad 33 keyboard continued pairing 29 shortcuts 34 system view 20 troubleshooting 101 using 29 keybo...

Page 190: ...Wizard 75 troubleshooting 105 Wireless Local Area Network WLAN 76 wireless network card 76 Wireless Wide Area Network WWAN 80 network connector description 24 system view 24 O operating system reinstalling 16 reinstalling Windows XP 126 Operating System CD 16 P passwords about 87 administrator 87 88 forgetting 88 primary 87 88 security 87 picture adjusting 42 power hibernate mode 65 line condition...

Page 191: ...lume 108 speakers description 18 system view 18 specifications 141 spyware 97 104 standby mode about 64 stolen computer 89 subwoofer cover description 27 system view 27 support contacting Dell 154 support website 15 S video TV out connector connecting a TV 25 description 25 System Restore 126 system setup program commonly used options 114 purpose 113 screens 114 viewing 113 system views back 24 bo...

Page 192: ...ng 45 U uninterruptible power supply See UPS UPS 72 USB connectors description 22 system view 22 V video troubleshooting 110 volume adjusting 41 109 W warranty information 13 Windows Firewall 81 Windows XP Device Driver Rollback 124 Files and Settings Transfer Wizard 68 Hardware Troubleshooter 126 Help and Support Center 15 hibernate mode 65 Program Compatibility Wizard 102 reinstalling 16 126 Win...

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