Dell XPS M2010, Owner'S Manual

Page: 101 / 192

Troubleshooting
101
U NEXPECTED INTERRUPT IN PROTECTED MODE —
The keyboard controller may be malfunctioning, or a
memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the
Dell Diagnostics. See "Dell Diagnostics" on page 91.
X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY —
Insert a disk into the drive and try again.
W ARNING : B ATTERY IS CRITICALLY LOW —
The battery is running out of charge. Replace the battery, or
connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the
computer.
IEEE 1394 Device Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
E NSURE THAT THE I E E E 1 3 9 4 DEVICE IS RECOGNIZED BY W INDOWS —
1
Click the Start button and click Control Panel .
2
Click System to open the System Properties window.
3
Click the Hardware tab, then click Device Manager .
If your IEEE 1394 device is listed, Windows recognizes the device.
I F YOU HAVE PROBLEMS WITH A D ELL - PROVIDED I E E E 1 3 9 4 DEVICE —
I F YOU HAVE PROBLEMS WITH AN I E E E 1 3 9 4 DEVICE NOT PROVIDED BY D ELL —
Contact Dell (
see "Contacting Dell" on page 154)
or the IEEE 1394 device manufacturer.
E NSURE THAT THE I E E E 1 3 9 4 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR
Keyboard Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you perform the various
checks.
NOTE:
Use the wireless keyboard when running the Dell Diagnostics or the system setup program . When you
attach an external keyboard, the wireless keyboard remains fully functional.
Keyboard problems
C
OMPUTER BASE DOES NOT RECOGNIZE WIRELESS KEYBOARD
— See "Pairing the Keyboard" on page 29.
R UN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics.
See "Dell Diagnostics" on page 91. If the tests indicate a defective keyboard, contact Dell. See "Contacting Dell" on
page 154.