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58

Solving Problems

Video and Monitor Problems

 

CAUTION: 

Before you begin any of the procedures in this section, follow the safety instructions in the 

Product 

Information Guide

.

 

NOTICE: 

If your computer came with a PCI graphics card installed, removal of the card is not necessary when 

installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the 
card, store it in a safe and secure location.

The screen is blank

 

NOTE: 

For troubleshooting procedures, see the monitor’s documentation.

The screen is difficult to read

C

HECK

 

THE

 

MONITOR

 

CABLE

 

CONNECTION

—

• Ensure that the monitor cable is connected to the correct graphics card (for dual graphics card 

configurations).

• If you are using the optional 

DVI-to-VGA

 adapter, ensure that the adapter is correctly attached to the 

graphics card and monitor.

• Ensure that the monitor cable is connected as shown on the setup diagram for your computer.
• Remove any video extension cables and connect the monitor directly to the computer.
• Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing 

pins.) 

C

HECK

 

THE

 

MONITOR

 

POWER

 

LIGHT

—

• If the power light is lit or blinking, the monitor has power.
• If the power light is off, firmly press the button to ensure that the monitor is turned on.
• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal 

operation.

T

EST

 

THE

 

ELECTRICAL

 

OUTLET

—

Ensure that the electrical outlet is working by testing it with another 

device, such as a lamp.

C

HECK

 

THE

 

DIAGNOSTIC

 

LIGHTS

—

See "Diagnostic Lights" on page 61.

C

HECK

 

THE

 

MONITOR

 

SETTINGS

—

See the monitor documentation for instructions on adjusting the 

contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

book.book  Page 58  Thursday, July 20, 2006  11:10 AM

Summary of Contents for XPS 700

Page 1: ...nnecting Two or More Monitors 23 Connecting a TV 24 Changing the Display Settings to Support Two or More Monitors 25 About Your RAID Configuration 25 RAID Level 0 Configuration 26 RAID Level 1 Configuration 26 Configuring Your Hard Drives for RAID 27 Using the Nvidia MediaShield ROM Utility 28 Using Nvidia MediaShield 29 Playing CDs and DVDs 32 Playing a CD or DVD 32 Adjusting the Volume 33 Adjust...

Page 2: ...Over Clocking 44 3 Solving Problems 45 Troubleshooting Tips 45 Battery Problems 45 Drive Problems 45 CD and DVD drive problems 46 Hard drive problems 47 E Mail Modem and Internet Problems 47 Error Messages 48 IEEE 1394 Device Problems 49 Keyboard Problems 49 Lockups and Software Problems 50 The computer does not start up 50 The computer stops responding 50 A program stops responding 51 A program c...

Page 3: ...D image quality is poor 59 4 Advanced Troubleshooting 61 Diagnostic Lights 61 Dell Diagnostics 64 When to Use the Dell Diagnostics 64 Drivers 67 What Is a Driver 67 Identifying Drivers 67 Reinstalling Drivers 67 Using Microsoft Windows XP System Restore 69 Creating a Restore Point 69 Restoring the Computer to an Earlier Operating State 70 Undoing the Last System Restore 70 Resolving Software and H...

Page 4: ...s 88 Removing a PCI Express Graphics Card from a Dual Configuration 91 Installing a PCI Express Graphics Card in a Dual Configuration 93 Network Adapter and Sound Card Settings 96 Drives 97 About Serial ATA Drives 98 General Drive Installation Guidelines 98 Hard Drive 99 Removing a Hard Drive 99 Installing a Hard Drive 101 Drive Panel 104 Removing the Drive Panel 104 Replacing the Drive Panel 105 ...

Page 5: ...124 Replacing the Computer Cover 125 6 Appendix 127 Specifications 127 System Setup 132 Overview 132 Entering System Setup 132 System Setup Options 133 Boot Sequence 138 Clearing Forgotten Passwords 139 Clearing CMOS Settings 141 Cleaning Your Computer 141 Computer Keyboard and Monitor 141 Mouse 142 Floppy Drive 142 CDs and DVDs 142 Dell Technical Support Policy U S Only 142 Definition of Dell Ins...

Page 6: ...8 Contents FCC Notices U S Only 143 Class A 144 Class B 144 FCC Identification Information 144 Contacting Dell 145 Glossary 163 Index 173 book book Page 8 Thursday July 20 2006 11 10 AM ...

Page 7: ...r computer You can use the Drivers and Utilities CD to reinstall drivers see Reinstalling Drivers on page 67 access your documentation or run the Dell Diagnostics see Dell Diagnostics on page 64 Readme files may also be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians and experienced users NOTE Driv...

Page 8: ...vice Tag and Microsoft Windows Product Key These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here book book Page 10 Thursday July 20 2006 11 10 AM ...

Page 9: ... providing critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Desktop System Software 1 Go to support dell com...

Page 10: ...Microsoft Windows XP on page 71 After you reinstall the operating system use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer The operating system product key label is located on your computer NOTE The color of your Operating System CD varies according to the operating system you ordered What Are You Looking For Find It Here book book Page 12 Thursday ...

Page 11: ...Setting Up and Using Your Computer 13 Setting Up and Using Your Computer Front and Back View of the Computer Front View 6 8 1 10 2 3 4 5 11 7 12 9 book book Page 13 Thursday July 20 2006 11 10 AM ...

Page 12: ...ront of the computer NOTE The color of the front panel LEDs can be adjusted in system setup see System Setup on page 132 10 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown NOTE The power button can also be used to wake the system or to place it into a power saving state see Powe...

Page 13: ...a to the hard drive The light may also be on when a device such as your CD player is operating 5 network link light The network link light is on when a good connection exists between a network and the computer 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory keys cameras or bootable USB devices For more information on bootable USB d...

Page 14: ...I O panel on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 132 3 back I O connectors Plug serial USB and other devices into the appropriate connectors see Back I O Connectors on page 17 4 card slots Access connectors for any installed PCI or PCI Express cards NOTE Some connector slots support full length cards book book Page...

Page 15: ...n computers with an additional network connector card use the connectors on the card and on the back of the computer when setting up multiple network connections such as a separate intra and extranet NOTE It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activi...

Page 16: ...ector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 10 line out headphone connector Use the green line out connector to attach headphones and speakers with integrated amplifiers On computers with a sound card use the connector on the card 11 microphone connector Use the pink microphone connector to attach ...

Page 17: ...eparately 3 Insert the six alignment tabs into the corresponding slots on the base of the computer then slide the stand forward until all six tabs catch in the slots 4 Ensure that the screw hole on the stand is aligned with the screw hole on the base of the computer 5 Insert the captive screw into the screwhole then tighten the screw to secure the stand to the base of the computer 6 With the help ...

Page 18: ...ng a Monitor Without an Adapter CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If your monitor has a VGA connector and your computer does not have a VGA port follow the instructions in Connecting a Monitor With an Adapter on page 21 1 Turn off the computer and all attached devices a Click Start then click Turn O...

Page 19: ...with a VGA connector to the DVI port on the back of your computer a DVI to VGA adapter is required 1 Turn off the computer and all attached devices a Click Start then click Turn Off Computer b In the Turn off computer window click Turn off The computer performs a shutdown of the operating system and then turns off NOTE Ensure that the computer is off and not in a power management mode If you canno...

Page 20: ...technology enabled support only a single monitor The monitor must be connected to the primary graphics card in order to function NOTE If your primary graphics card is equipped with two DVI ports and you are using a monitor with a VGA connector a DVI to VGA adapter is required to connect the monitor see Connecting a Monitor With an Adapter on page 21 1 DVI white connector 2 DVI to VGA adapter optio...

Page 21: ...GA connector of your monitor to the appropriate connector on the computer s primary graphics card To connect a monitor with a DVI connector use the white DVI port on the primary graphics card To connect a monitor with a VGA connector use the blue VGA port on the primary graphics card Connecting Two or More Monitors CAUTION Before you perform any of the procedures in this section follow the safety ...

Page 22: ...dapter on page 21 4 Change the display settings to support multiple monitors see Changing the Display Settings to Support Two or More Monitors on page 25 Connecting a TV CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If you are connecting a TV to your computer you may connect only one monitor VGA or DVI in addit...

Page 23: ...ation on changing the display settings for your graphics card see the device user s guide in the Help and Support Center click Start click Help and Support click User and system guides click Device guides and then click the guide for your graphics card About Your RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must ...

Page 24: ...l 0 configuration is that it utilizes the full storage capacities of the drives For example two 120 GB hard drives combine to provide 240 GB of hard drive space on which to store data NOTE In a RAID level 0 configuration the size of the configuration is equal to the size of the smallest drive multiplied by the number of drives in the configuration RAID Level 1 Configuration RAID level 1 uses a dat...

Page 25: ... install the operating system onto the hard drive The second method uses Nvidia MediaShield and is performed after you have installed the operating system and Nvidia RAID drivers Both methods require that you set your computer to RAID enabled mode before you begin Setting Your Computer to RAID Enabled Mode 1 Enter system setup see Entering System Setup on page 132 2 Press the up and down arrow key...

Page 26: ...nabled Mode on page 27 2 Restart the computer 3 Press Ctrl N when prompted to enter the RAID BIOS NOTE If the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again The Define a New Array window appears 4 Press Tab to navigate to the RAID Mode field To create a RAID 0 configuration use the arrow keys to select Striping ...

Page 27: ...onfiguration on page 25 Creating a RAID Array NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing NOTE Do not use the following procedure to migrate an existing RAID configuration see Converting From One RAID Configuration to Another RAID Configuration on page 30 1 Enable RAID on your hard drives see Setting Yo...

Page 28: ...figuration The MediaShield RAID management utility window appears and lists any remaining arrays along with any other installed hard drives Converting From One RAID Configuration to Another RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must initially be set up as a single drive RAID 0 array before the operating sy...

Page 29: ... NOTE The time it takes to convert an array depends on several factors such as the speed of the CPU the type and size of the hard drive being used the operating system etc Rebuilding a RAID Configuration If one of the hard drives in a RAID array fails you can rebuild the array by restoring the data to a replacement drive NOTE Rebuilding an array can only be performed on RAID 1 and configurations 1...

Page 30: ...drive tray 2 Place the disc label side up in the center of the drive tray 3 Press the eject button or gently push on the tray to close it To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you observe all copyright laws when you create CDs or DVDs A CD player includes the following basic controls Play Move backward wi...

Page 31: ... the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click Start then click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution t...

Page 32: ...ve copyright protection and cannot be copied using Roxio Creator Plus 1 Click Start point to All Programs Roxio Creator Projects and then click RecordNow Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD If you have one CD DVD drive ensure that the settings are correct and then click Disc Copy The computer reads your source CD or DVD and copies the data to a temporary folder on you...

Page 33: ...create audio DVDs with Roxio Creator Plus Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD...

Page 34: ... CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types xD Picture card SmartMedia card SMC CompactFlash card Type I and II CF I II MicroDrive card SecureDigital card SD MiniSD card MultiMediaCard MM...

Page 35: ...it is completely seated in the connector If you encounter resistance remove the card check for proper orientation and then try again 1 xD Picture card and SmartMedia Card SMC 2 Memory Stick MS MS Pro MS Duo MS Pro Duo 3 Secure Digital card SD miniSD MultiMedia Card MMC RS MMC 4 CompactFlash card Type I and II CF I II and MicroDrive card 3 1 2 4 book book Page 37 Thursday July 20 2006 11 10 AM ...

Page 36: ...XP operating system provides a Files and Settings Transfer wizard to move data from one computer to a new computer You can move data such as E mail Toolbar settings Window sizes Internet bookmarks The data can be transferred over a network or serial connection or you can store it on a removable medium such as a writable CD DVD or floppy disk To prepare the new computer for the file transfer 1 Clic...

Page 37: ...computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the computer Power Management Overview The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibern...

Page 38: ...ck Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Because the keyboard and mouse do not function in hibernate mode pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation Because hibernate...

Page 39: ...ur computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default set...

Page 40: ...42 Setting Up and Using Your Computer book book Page 42 Thursday July 20 2006 11 10 AM ...

Page 41: ...or is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see System Setup on page 132 For more information on Hyper Threading search the Knowledge Base on the Dell website at support dell com Understanding PCI Express Cards PCI Express is the next generation technology for graphics cards and PCI cards The PCI Express x16 slot ...

Page 42: ... in this manner may cause your system to shut down unexpectedly may result in a loss of data and may reduce the operational life of the processor If the system shuts down unexpectedly or is unstable select a lower CPU operating frequency Your Dell computer provides the limited capability to adjust the operating frequency or clock speed of the processor Altering the CPU operating frequency commonly...

Page 43: ...teries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information a...

Page 44: ...71 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 64 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 56 CLOSE OTHER P...

Page 45: ...ts 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark as needed CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem the jack has either a green label or a conne...

Page 46: ...THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filename...

Page 47: ... use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 145 ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP See Syste...

Page 48: ...is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 71 CHECK THE DIAGNOS...

Page 49: ...TION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click Start point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the ...

Page 50: ... SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Installing Memory on page 82 Reseat the memory modules see Memory on page 81 to ensure th...

Page 51: ...y press Ctrl Esc to display the Start menu 2 Press u press the up and down arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS 1 Click Start click Control Panel ...

Page 52: ...r press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being use...

Page 53: ...e same power strip Multiple power strips connected to the same electrical outlet CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the co...

Page 54: ...the printer documentation for information on reinstalling the printer driver CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for information...

Page 55: ...is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See...

Page 56: ...cable is connected as shown on the setup diagram for your computer Remove any video extension cables and connect the monitor directly to the computer Swap the computer and monitor power cables to determine if the monitor s power cable is defective Check the connectors for bent or broken pins it is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power l...

Page 57: ...TOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click Start click Control Panel and then click Appearance and Themes 2 Click Display then click the Settings tab 3 Adjust Screen resolution and Color quality settings as needed CHECK THE GRAPHICS CARD POWER CABLE CONNECTION Ensure that the power cable for the graphics card s is correctly attached to the...

Page 58: ...60 Solving Problems book book Page 60 Thursday July 20 2006 11 10 AM ...

Page 59: ...sfully boots to the operating system Plug the computer into a working electrical outlet see Power Problems on page 54 If the problem persists contact Dell see Contacting Dell on page 145 A possible processor failure has occurred Reseat the processor see Processor on page 120 If the problem persists contact Dell see Contacting Dell on page 145 Memory modules are detected but a memory failure has oc...

Page 60: ...82 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Installing Memory on page 82 If the problem persists contact Dell see Contacting Dell on page 145 Memory modules are dete...

Page 61: ...persists contact Dell see Contacting Dell on page 145 Another failure has occurred Ensure that all hard drive and CD DVD drive cables are properly connected to the system board see System Board Components on page 79 If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly If the op...

Page 62: ...o long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition and then press Enter NOTE The Quickboot feature changes the boot sequence for the current boot only Upon re...

Page 63: ...hen shut down your computer and try again 8 Press 1 to select the Dell Diagnostics 9 At the Dell Diagnostics Menu press 1 to select the Dell Diagnostics for ResourceCD graphical user interface 10 At the Dell Diagnostics Main Menu left click with the mouse or press Tab and then Enter to select the test you want to run see Dell Diagnostics Main Menu on page 65 NOTE Write down any error codes and pro...

Page 64: ...ms and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Custom Test only Displays the hardware configuration for t...

Page 65: ...operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click Start then click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click...

Page 66: ...d Utilities CD 1 With the Windows desktop displayed insert the Drivers and Utilities CD If this is your first time to use the Drivers and Utilities CD proceed to step 2 If not go to step 4 2 When the ResourceCD Installation window appears click OK and then follow the instructions on the screen 3 When the InstallShield Wizard Completed window appears click Finish The ResourceCD window appears 4 Und...

Page 67: ... location Advanced then click Next 11 Click to check Include this location in the search then click Browse and navigate to where the driver files are located on your hard drive 12 When the name of the appropriate driver appears click Next 13 Click Finish and restart your computer Using Microsoft Windows XP System Restore Microsoft Windows XP System Restore allows you to return your computer to an ...

Page 68: ...he System Restore process collects necessary data then restarts the computer 5 Under Restoration Complete after the computer has restarted click OK NOTE After your computer has been restored to an earlier operating state you can repeat the restoration process and use a different restore point or you can undo the restoration and return the computer to its original operating state Undoing the Last S...

Page 69: ...operating system is loaded onto the drive see Using the Nvidia MediaShield ROM Utility on page 28 for instructions Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see Using Windows XP Device Driver Rollback on page 68 If Device Driver Rollback does not resolve t...

Page 70: ...Menu appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Onboard or USB CD ROM and then press Enter 6 When the Press any key to boot from CD message appears press any key Windows XP Setup 1 When the Windo...

Page 71: ...arding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to boot from the CD 13 When the Welcome to Microsoft screen appears click Next 14 When...

Page 72: ...74 Advanced Troubleshooting book book Page 74 Thursday July 20 2006 11 10 AM ...

Page 73: ...rload an electrical outlet power strip or convenience receptacle The total ampere rating of all products plugged into an electrical outlet power strip or other receptacle should not exceed 80 percent of the branch circuit rating CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift move or tilt the computer and always lift correctly to avoid inju...

Page 74: ...d hold the power button for 4 seconds 3 Disconnect the computer and all attached devices from their electrical outlets NOTICE When disconnecting a network cable first unplug the cable from your computer and then unplug it from the network port or device 4 Disconnect all external cables from the computer 5 Carefully lift the rear of the computer and rotate the stabilizing feet into the closed posit...

Page 75: ...ot the top of the cover up and away from the computer 4 Slide the cover forward and up to remove it from the hinge slots then set it aside in a secure and protected location 1 computer cover 2 cover release latch 3 cover hinge tabs 4 stabilizing feet closed 2 3 1 4 book book Page 77 Thursday July 20 2006 11 10 AM ...

Page 76: ...ing and Installing Parts Inside View of Your Computer 1 CD DVD drive bays 4 2 floppy drive media card reader 3 hard drive bays 4 4 card fan 5 front fan 1 3 4 5 2 book book Page 78 Thursday July 20 2006 11 10 AM ...

Page 77: ...Removing and Installing Parts 79 System Board Components 27 1 2 3 4 5 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 22 23 24 26 25 6 book book Page 79 Thursday July 20 2006 11 10 AM ...

Page 78: ...or INT_USB 21 password jumper PASSWORD 8 main power connector POWER1 22 power connector POWER2 9 SATA connectors SATA0 5 23 floppy drive DSKT 10 front USB connector FRNT_USB 24 card cage fan connector FAN_CAGE 11 front panel 1394 connector FP1394 25 processor fan connector FAN2_CPU NOTICE The FAN2_CPU connector is not currently used on this system and is reserved for future use Do not attach the p...

Page 79: ...he module to determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC...

Page 80: ... memory If you are using a 64 bit operating system your computer will support a maximum of 8 GB 2 GB DIMMs in each of the four slots of memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist groun...

Page 81: ... you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module 1 memory connector closest to processor 2 securing clips 2 3 memory connector 1 cutouts 2 2 memory module 3 notch 4 crossbar 2 3 1 3 2 1 4 book book Page 83 Thursday July 20...

Page 82: ...that the memory is installed correctly check the amount of memory RAM listed Removing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on...

Page 83: ...e used in a dual graphics configuration One PCI Express x8 card slot One PCI Express x1 card slot NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 and one PCI card slot are not accessible for use 1 PCI card 2 PCI Express x16 card 3 PCI Express x16 card slot 4 PCI Express x8 card 5 PCI Express x8 card slot 6 PCI Exp...

Page 84: ...E If you have the optional dual graphics card configuration see Removing a PCI Express Graphics Card from a Dual Configuration on page 91 to remove or replace a graphics card 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Disconnect any cables connected to the card 4 Press down the tab on the top of the card retainer ...

Page 85: ... filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 8 Rotate the card retainer back into its original position push its tip so that its tab clicks into place NOTICE To connect a network cable first plug the cable into the network po...

Page 86: ...e location NOTICE If you have or are upgrading to the optional dual graphics configuration see Installing a PCI Express Graphics Card in a Dual Configuration on page 93 to install a graphics card 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 If present press the tab on the card retention device that lays over the ins...

Page 87: ...aligned with the slot and the securing tab if present is aligned with the securing slot NOTE If the card is full length insert the card guide into the alignment slot on the fan bracket NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 8 Gently pull the securing tab if present and place the card in the connector P...

Page 88: ...ch in the top of each card or filler bracket fits around the alignment guide 10 Rotate the card retainer back into its original position push its tip so that its tab clicks into place 11 If present lower the card retention device that lays over the installed cards and snap it into place NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable i...

Page 89: ...ards see Removing PCI and PCI Express Cards on page 86 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 If present press the tab on the card retention device that lays over the installed cards and rotate it upwards to gain full access to the card 4 Gently securing both graphics cards with one hand remove the graphics ca...

Page 90: ...ough the chassis wall 7 Press the release tab if present on the system board connector as you grasp the card by its top corners and then ease the card out of the connector NOTE If the card is full length press the release tab on the end of the alignment guides on the fan bracket 1 release tab 2 card retainer 3 alignment guide 4 fan bracket 1 2 3 4 book book Page 92 Thursday July 20 2006 11 10 AM ...

Page 91: ...sing properly or cause damage to the equipment 9 Rotate the card retainer back into its original position push its tip so that its tab clicks into place NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 10 If present lower the card retention device that lays over the installed cards and snap it into place 11 Replace the...

Page 92: ...to use NVIDIA SLI Scalable Link Interface dual graphics technology see the Dell website at support dell com To learn more about NVIDIA SLI Scalable Link Interface dual graphics technology see Understanding Dual Graphics Technology on page 44 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 If present press the tab on th...

Page 93: ...e securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE An incorrectly attached graphics power cable may result in degraded graphics performance...

Page 94: ...e Entering System Setup on page 132 select Integrated Audio Controller and then change the setting to Off 2 Connect external audio devices to the sound card connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you removed a sound card 1 Enter system setup see Entering System Setup on page 132 select Integrated Audio Control...

Page 95: ...ystem setup see Entering System Setup on page 132 select Integrated NIC Controller and then change the setting to On 2 Connect the network cable to the integrated connector on the back panel of the computer Drives Your computer supports Six SATA devices hard drives or optical drives Two IDE devices two hard drives or two optical drives One floppy drive One Media Card Reader NOTICE When removing an...

Page 96: ... system board and on the hard drive allowing for more efficient utilization of space inside the chassis General Drive Installation Guidelines SATA hard drives should be connected to connectors labeled HDD on the system board Non hard drive SATA devices should be attached to the connectors labeled SATA with the exception of a 5th SATA hard drive installed in a 5 25 inch drive bay which much be conn...

Page 97: ...align the tab on one connector with the notch on the other When disconnecting an IDE data cable grasp the colored pull tab and pull until the connector detaches Hard Drive Removing a Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the ...

Page 98: ...lling Parts 4 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the hard drive bay 1 power cable 2 data cable 1 2 book book Page 100 Thursday July 20 2006 11 10 AM ...

Page 99: ...ng a Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the existing hard drive if applicable see Removing a Hard Drive on page 99 NOTE If a hard drive bracket is installed insid...

Page 100: ...NOTE If hard drive you are installing does not have the hard drive bracket attached use your original hard drive bracket snap the bracket onto the new drive 5 Verify that the hard drive bay is empty and unobstructed 6 Slide the hard drive into the hard drive bay until it clicks securely into place 1 hard drive 2 hard drive bracket 1 2 book book Page 102 Thursday July 20 2006 11 10 AM ...

Page 101: ...sure that all connectors are properly cabled and firmly seated 7 Connect the power cable to the hard drive 8 Connect the hard drive data cable to the hard drive 1 hard drive 2 hard drive bay 1 2 book book Page 103 Thursday July 20 2006 11 10 AM ...

Page 102: ...them on See the documentation that came with the drive for instructions on installing any software required for drive operation Drive Panel CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer...

Page 103: ...t from its side hinges 5 Set the drive panel aside in a secure location Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Align the drive panel tabs with the side door hinges 1 drive release latch 2 drive panel 3 drive panel tabs 2 1 3 book book Page 105 Thursday July 20 2006 11 10 AM ...

Page 104: ...ve CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 104 4 Disconnect the power and data cables from the back o...

Page 105: ... 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the drive out of the drive bay 1 power cable 2 floppy drive data cable 1 2 book book Page 107 Thursday July 20 2006 11 10 AM ...

Page 106: ...em on Installing a Floppy Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 104 4 Remove the existing floppy drive if applicable see Removing a Floppy Drive on page 106 5 If no screws are attached to the new floppy drive check the inside of the drive panel...

Page 107: ...y drive into the drive bay until it clicks into place 6 Connect the power and data cables to the back of the floppy drive 1 floppy drive 2 shoulder screws 4 1 drive release latch 2 floppy drive 1 2 1 2 book book Page 109 Thursday July 20 2006 11 10 AM ...

Page 108: ...ocumentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see Entering System Setup on page 132 and select the appropriate Diskette Drive option Media Card Reader CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Media Card Reader 1 Foll...

Page 109: ...ive release latch towards the base of the computer to release the shoulder screw and then slide the media card reader out of the drive bay 1 media card reader power cable 2 system board connector 1 2 book book Page 111 Thursday July 20 2006 11 10 AM ...

Page 110: ...ng a Media Card Reader 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 104 4 Remove the existing media card reader if applicable see Removing a Media Card Reader on page 110 5 If no screws are attached to the Media Car d Reader check the inside of the drive pa...

Page 111: ...der into the drive bay until it clicks into place 7 Attach the power and data cables to the back of the Media Card Reader 1 media card reader 2 shoulder screws 4 1 drive release latch 2 media card reader 1 2 1 2 book book Page 113 Thursday July 20 2006 11 10 AM ...

Page 112: ...ng any software required for drive operation 12 Enter system setup see Entering System Setup on page 132 and select the appropriate USB for FlexBay option CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cove...

Page 113: ...115 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the CD DVD drive out of the drive bay 1 data cable 2 power cable 2 1 book book Page 115 Thursday July 20 2006 11 10 AM ...

Page 114: ... the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 104 4 Remove the existing CD DVD drive if applicable see Removing a CD DVD Drive on page 114 5 Prepare the CD DVD drive for installation and check the documentation that accompanied the drive to verify that the drive is ...

Page 115: ...panel for screws and if screws are present attach the screws to the new drive 7 Gently slide the drive into the drive bay until you hear a click or feel the drive securely installed 1 CD DVD drive 2 shoulder screws 3 1 drive release latch 2 CD DVD drive 1 2 book book Page 117 Thursday July 20 2006 11 10 AM ...

Page 116: ...he computer cover see Replacing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable in to the network port or device and then plug it in to the computer 12 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 13 Enter sy...

Page 117: ... during normal operation Be sure that the heat sink has had sufficient time to cool before you touch it 3 Loose the two captive screws on the processor airflow shroud and then rotate the shroud back away from the fan NOTICE The processor heat sink is attached to the processor airflow shroud When you remove the airflow shroud lay it upside down or on its side to avoid damaging the heatsink thermal ...

Page 118: ...d turn them on Processor CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Do not perform the following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board For technical service see Dell Technical Support Policy U S Only on page 142 R...

Page 119: ...ICE Ground yourself by touching an unpainted metal surface on the back of the computer 1 Unpack the new processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position 1 processor cover 2 processor 3 socket 4 socket r...

Page 120: ...the processor cover 6 Pivot the socket release lever back toward the socket and snap it into place to secure the processor 7 Replace the processor airflow shroud see Installing the Processor Airflow Shroud on page 120 8 Reconnect the power cables to the POWER1 and POWER2 connectors see System Board Components on page 79 on the system board 9 Close the computer cover see Replacing the Computer Cove...

Page 121: ...ge 76 4 Locate the battery socket see System Board Components on page 79 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit ...

Page 122: ...r while lifting CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer 1 Follow the procedures in Before You Begin on page 75 2 Loosen the captive screw securing the stand to the base of the computer 3 Gently slide the stand...

Page 123: ... over potentially resulting in bodily injury or damage to the computer NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the...

Page 124: ... of an assistant carefully set the computer upright NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 1 computer cover 2 cover hinge tabs 3 hinge slots 2 1 3 book book Page 126 Thursday July 20 2006 11 10 AM ...

Page 125: ...s 256 MB 512 MB 1 GB or 2 GB non ECC Minimum memory 512 MB Maximum memory 2 GB or 8 GB NOTE See Addressing Memory Configurations on page 82 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Nvidia C19 MCP55 DMA channels five Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC integrated network interface capable of 10 100 1000 communication ...

Page 126: ...h maximum 32 bits PCI Express NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x8 connector size 98 pins connector data width maximum 4 PCI Express lanes PCI Express ...

Page 127: ... panel six back panel and two internal USB 2 0 compliant connectors System board connectors IDE drive one 40 pin connector Serial ATA six 7 pin connectors Floppy drive 34 pin connector Fan four 5 pin connectors PCI three 120 pin connectors PCI Express x1 36 pin connector PCI Express x8 98 pin connector PCI Express x16 two 164 pin connectors Controls and Lights Power control push button Power light...

Page 128: ...panel LEDs can be adjusted in system setup see System Setup on page 132 back panel LEDs two multi colored lights provide illumination for the I O panel on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 132 Power DC power supply CAUTION To reduce the risk of fire electric shock or injury do not overload an electrical outlet po...

Page 129: ...50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating...

Page 130: ...ncorrectly Entering System Setup 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F2 in even intervals until the system setup screen appears If you wait too long and the operating system logo appears continue ...

Page 131: ...puter and make changes to your current settings Press the left and right arrow keys to highlight an option Press Enter to make that selection active and return to the Options List NOTE Not all settings listed in the Options Field are changeable Key Functions This field appears below the Options Field and lists keys and their functions within the active system setup field System System Info Lists s...

Page 132: ...e attached to the interface is not usable On A device attached to the interface is usable RAID On A device attached to the interface is configured for RAID see About Your RAID Configuration on page 25 PATA Drives 0 through 1 On default Enables or disables drives attached to the ATA connectors on the system board and lists the controller details Off A device attached to the interface is not usable ...

Page 133: ... COM3 if both resources are in use the port is disabled COM1 The port is configured at 3F8h with IRQ 4 COM3 The port is configured at 3E8h with IRQ 4 PS 2 Mouse Port On default Enables or disables the onboard PS 2 compatible mouse controller Off The PS 2 legacy mouse port is disabled On The PS 2 legacy mouse port is enabled LED color Adjusts the color of the front and back LEDs see Front and Back ...

Page 134: ...may cause an increase in noise produced by the drive but does not affect the drive s performance NOTE Changing the acoustics setting does not alter your hard drive image Security Admin Password Not Set default Used to prohibit an unauthorized user from changing any configuration settings in the system setup System Password Not Set default Used to prohibit an unauthorized user from booting to the o...

Page 135: ...mes more quickly from sleep mode S3 The computer conserves more power when not in use system memory remains active Maintenance Service Tag Displays the system service tag Load Defaults This setting restores the computer s factory installed default settings Cancel Do not restore factory installed default settings Continue Restore factory installed default settings Event Log Displays the system even...

Page 136: ...e device documentation NOTE An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell ResourceCD but you want the computer to boot fro...

Page 137: ...e the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 132 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down a...

Page 138: ...nnect the computer and monitor from their electrical outlets 8 Press the power button on the computer to ground the system board 9 Open the computer cover see Removing the Computer Cover on page 76 NOTICE The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature 10 Locate the 2 pin password jumper on the system board see System Board Component...

Page 139: ...k and then plug it into the computer 7 Connect your computer and devices to electrical outlets and then turn them on Cleaning Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Computer Keyboard and Monitor CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your co...

Page 140: ...he drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line fro...

Page 141: ...products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only ...

Page 142: ...al installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whic...

Page 143: ...ll be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and To...

Page 144: ... 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Technical Support for portable XPS computers only 0820 240 530 81 Home Small Business Technical Suppor...

Page 145: ...nical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business governme...

Page 146: ...8 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Ac...

Page 147: ... Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International ...

Page 148: ... 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for portable XPS computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Ca...

Page 149: ...nical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 31...

Page 150: ...01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical ...

Page 151: ...der Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Sw...

Page 152: ... Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical Support Dimension Inspiron and Electronics an...

Page 153: ...674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Tec...

Page 154: ...7 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support ...

Page 155: ...m E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011...

Page 156: ...mall Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technic...

Page 157: ...e 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands Gen...

Page 158: ... 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support...

Page 159: ...3 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals ...

Page 160: ...162 Appendix book book Page 162 Thursday July 20 2006 11 10 AM ...

Page 161: ... on a floppy CD DVD or hard drive As a precaution back up the data files from your hard drive regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length ...

Page 162: ...hen erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD ...

Page 163: ... drives read most CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD ...

Page 164: ...a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 b...

Page 165: ...mmunicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both device...

Page 166: ...ard and internal You typically use your modem to connect to the Internet and exchange e mail module bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module monitor The high resolution TV like device that displays computer output mouse A pointing device that controls the movement of the cursor on your screen Typically you roll the mouse over a hard flat s...

Page 167: ...ostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit program Any software that proc...

Page 168: ...up program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Al...

Page 169: ... U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small ...

Page 170: ...our or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access...

Page 171: ... 17 line in 18 line out 18 mouse 17 network adapter 17 power 16 serial 18 sound 18 USB 15 18 copying CDs general information 34 helpful tips 35 how to 34 copying DVDs general information 34 helpful tips 35 how to 34 cover closing 125 D Dell contacting 143 145 support policy 141 support site 11 Dell Diagnostics 64 Dell Premier Support website 9 diagnostic lights 61 diagnostics Dell 64 lights 61 dis...

Page 172: ... IEEE 1394 problems 49 installing parts before you begin 75 recommended tools 75 turning off your computer 75 Internet problems 47 K keyboard connector 17 problems 49 L labels Microsoft Windows 10 Service Tag 10 lights diagnostic 61 front of computer 61 hard drive activity 15 link integrity 17 network 17 network activity 17 power 14 M media card reader using 36 memory 4 GB configurations 82 DDR2 o...

Page 173: ... stops responding 50 Dell Diagnostics 64 diagnostic lights 61 drives 45 DVD drive 46 e mail 47 error messages 48 general 50 hard drive 47 IEEE 1394 49 Internet 47 keyboard 49 memory 52 modem 47 monitor hard to read 58 monitor is blank 58 mouse 53 network 53 problems continued power 54 power light conditions 54 printer 55 program crashes 51 program stops responding 51 programs and Windows compatibi...

Page 174: ...rt website 11 System Restore 69 system setup 132 entering 132 options 133 screens 132 T technical support policy 141 transferring information to a new computer 32 troubleshooting Dell Diagnostics 64 diagnostic lights 61 Hardware Troubleshooter 71 Help and Support Center 11 restore to previous state 69 tips 45 TV connect to computer 20 U USB booting to devices 138 connector 18 connectors 15 V video...

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