Dell VOSTRO P18S Owner'S Manual Download Page 34 | Manualshive

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9. Disconnect the display cable from the computer and release it from the

routing channel.

10. Remove the screw that secures the right hinge.

11. Carefully lift up the display assembly from the computer base.

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Summary of Contents for VOSTRO P18S

Page 1: ...Dell Vostro V131 Owner s Manual Regulatory Model P18S Regulatory Type P18S001 ...

Page 2: ...rks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or oth...

Page 3: ...ard 11 Installing The Secure Digital SD Card 11 3 Removing The Battery 13 Installing The Battery 14 4 Removing The Subscriber Identity Module SIM Card 15 Installing The Subscriber Identity Module SIM Card 16 5 Removing The Keyboard 17 Installing The Keyboard 18 6 Removing The Base Cover 19 Installing The Base Cover 20 7 Removing The Memory 21 Installing The Memory 22 8 Removing The Hard Drive 23 I...

Page 4: ... The Display Assembly 35 13 Removing The Display Bezel 37 Installing Display Bezel 38 14 Removing The Display Panel 39 Installing the Display Panel 41 15 Removing The Camera 43 Installing The Camera 44 16 Removing The Display Hinges 45 Installing The Display Hinges 47 17 Removing The Thermal Fan 49 Installing The Thermal Fan 50 18 Removing The System Board 51 Installing The System Board 53 19 Remo...

Page 5: ...ng the DC In Port 67 Installing The DC In Port 69 25 Removing The LVDS Cable 71 Installing The Low Voltage Differential Signalling LVDS Cable 72 26 System Setup 73 System Setup Overview 73 Entering System Setup 73 System Setup Screens 73 System Setup Menu Options 75 27 Diagnostics 79 Device Status Lights 79 LED Status 79 Diagnostic Beep Codes 80 Keyboard Status Lights 82 28 Technical Specification...

Page 6: ...6 ...

Page 7: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal su...

Page 8: ...lectrical outlets 6 Close the display and turn the computer upside down on a flat work surface NOTE To avoid damaging the system board you must remove the main battery before you service the computer 7 Remove the main battery 8 Turn the computer top side up 9 Open the display 10 Press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer ...

Page 9: ...hat the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 4 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your comp...

Page 10: ...a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 10 ...

Page 11: ...er 2 Press in on the SD card to release it from the computer 3 Grasp the SD card and pull out to release from the computer Installing The Secure Digital SD Card 1 Slide the SD card into its slot and press until it clicks into place 2 Follow the procedures in After working inside your computer 11 ...

Page 12: ...12 ...

Page 13: ...ving The Battery 3 1 Follow the procedures in Before Working On Your Computer 2 Remove the Secure Digital SD Card 3 Slide the release latches to unlock the battery 4 Remove the battery from the computer 13 ...

Page 14: ...e Battery 1 Insert the battery into its compartment 2 Slide the battery into its slot until it clicks into place 3 Install the Secure Digital SD Card 4 Follow the procedures in After Working Inside Your Computer 14 ...

Page 15: ...ntity Module SIM Card 4 1 Follow the procedures in Before Working On Your Computer 2 Remove the battery 3 Press in on the SIM card to release it from the computer 4 Grasp the SIM card and pull out to release from the computer 15 ...

Page 16: ...Installing The Subscriber Identity Module SIM Card 1 Insert the SIM card into the slot 2 Install the battery 3 Follow the procedures in After Working Inside Your Computer 16 ...

Page 17: ... 2 Remove the battery 3 Pry the keyboard using a flat head screw driver to remove the keyboard retainers that secure keyboard to the computer 4 Flip the keyboard over and lay it on the palm rest 5 Lift the clip to release the keyboard cable and disconnect it from the system board 17 ...

Page 18: ...ing The Keyboard 1 Connect the keyboard cable to the system board 2 Insert the keyboard in its compartment 3 Press down until the keyboard clicks into place in the computer 4 Install the battery 5 Follow the procedures in After Working Inside Your Computer 18 ...

Page 19: ...ow the procedures in Before Working On Your Computer 2 Remove the battery 3 Remove the screw that secures the base cover to the computer 4 Slide the base cover towards the back of the computer Lift it up and away from the computer 19 ...

Page 20: ...1 Align the edge of the base cover on the computer and slide it on the computer 2 Tighten the screw to secure the base cover to the computer 3 Install the battery 4 Follow the procedures in After Working Inside Your Computer 20 ...

Page 21: ...ow the procedures in Before Working On Your Computer 2 Remove the battery 3 Remove the base cover 4 Pry the retention clips away from the memory module till the memory module pops up 5 Remove the memory module from the computer 21 ...

Page 22: ...Insert the memory module into the memory socket 2 Press the clips to secure the memory module to the system board 3 Install the base cover 4 Install the battery 5 Follow the procedures in After Working Inside Your Computer 22 ...

Page 23: ...res in Before Working On Your Computer 2 Remove the battery 3 Remove the base cover 4 Remove the screw that secures the hard drive in place 5 Slide the hard drive module to the left 6 Carefully pry up and remove the hard drive from the computer 23 ...

Page 24: ...rd drive bracket with the hard drive 2 Tighten the screws on the hard drive to secure the hard drive bracket to the hard drive 3 Slide the hard drive into the bay on the system board 4 Replace and tighten the screw to secure the hard drive to the computer 5 Install the base cover 6 Install the battery 7 Follow the procedures in After Working Inside Your Computer 24 ...

Page 25: ... Computer 2 Remove the battery 3 Remove the base cover 4 Remove the keyboard 5 Removing the hard drive 6 Remove the screws from the bottom of the computer that secures the palm rest 7 Remove the screws on the palm rest 8 Disconnect the following cables fingerprint reader 1 25 ...

Page 26: ... the sides of the palm rest and remove it from the computer Installing The Palm Rest 1 Align the palm rest to its original position in the computer and gently snap it into place 2 Connect the following cables to the palm rest fingerprint reader 1 media board 2 26 ...

Page 27: ...he palm rest in place 4 Tighten the screws at the bottom base of the computer that secures the palm rest 5 Install the hard drive 6 Install the keyboard 7 Install the base cover 8 Install the battery 9 Follow the procedures in After Working Inside Your Computer 27 ...

Page 28: ...28 ...

Page 29: ...dures in Before Working On Your Computer 2 Remove the battery 3 Remove the base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Disconnect the antenna cables from the WLAN card 8 Remove the screw that secures the WLAN card to the system board 29 ...

Page 30: ...s slot 2 Connect the antenna cables to their respective connectors marked on the WLAN card 3 Tighten the screws to secure the WLAN card in place 4 Install the palm rest 5 Install the hard drive 6 Install the keyboard 7 Install the base cover 8 Install the battery 9 Follow the procedures in After Working Inside Your Computer 30 ...

Page 31: ...ures in Before Working On Your Computer 2 Remove the battery 3 Remove the base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Disconnect the antenna cables from the WWAN card 8 Remove the screw that secures the WWAN card to the system board 31 ...

Page 32: ...le into its slot 2 Connect the antenna cables to their respective connectors 3 Tighten the screw to secure the WWAN card in place 4 Install the palm rest 5 Install the hard drive 6 Install the keyboard 7 Install the base cover 8 Install the battery 9 Follow the procedures in After Working Inside Your Computer 32 ...

Page 33: ...ry 3 Remove the base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Remove the screws from the computer base that secures the display assembly 8 Turn over the computer Disconnect the WLAN and WWAN cables and release the cables from the routing channel on the bottom base chassis 33 ...

Page 34: ...Disconnect the display cable from the computer and release it from the routing channel 10 Remove the screw that secures the right hinge 11 Carefully lift up the display assembly from the computer base 34 ...

Page 35: ...o the bottom base chassis 4 Connect the display cable to the connector on the system board 5 Route the WLAN and WWAN antenna cables along their routing channels and connect them to their respective modules 6 Install the palm rest 7 Install the hard drive 8 Install the keyboard 9 Install the base cover 10 Install the battery 11 Follow the procedures in After Working Inside Your Computer 35 ...

Page 36: ...36 ...

Page 37: ... 1 Follow the procedures in Before Working On Your Computer 2 Remove the battery 3 Gently pry the display bezel inside out to release it from the display assembly 4 Lift the display bezel and remove it from the display assembly 37 ...

Page 38: ...zel with the display assembly 2 Starting from the top corner press on the display bezel and work around the entire bezel until it snaps onto the display assembly 3 Install the battery 4 Follow the procedures in After Working Inside Your Computer 38 ...

Page 39: ...er 4 Remove the keyboard 5 Remove the palm rest 6 Remove the Wireless Local Area Network WLAN card 7 Remove the Wireless Wide Area Network WWAN card 8 Remove the display assembly 9 Remove the display bezel 10 Remove the screws that secure the display panel to the display assembly 11 Rotate the display panel over to the keyboard 39 ...

Page 40: ...12 Peel off the adhesive tape that secures the low voltage differential signalling LVDS connection to the display panel 13 Disconnect the LVDS cable from the display panel 40 ...

Page 41: ...DS connection to the display panel 4 Align the display panel in its original position on the display assembly 5 Tighten the screws to secure the display panel to the display assembly 6 Install the display bezel 7 Install the display assembly 8 Install the Wireless Wide Area Network WWAN card 9 Install the Wireless Local Area Network WLAN card 10 Install the palm rest 11 Install the keyboard 12 Ins...

Page 42: ...42 ...

Page 43: ... 15 1 Follow the procedures in Before Working on Your Computer 2 Remove the battery 3 Remove the display bezel 4 Disconnect the camera cable from the camera module 5 Carefully peel off the camera from the camera module 43 ...

Page 44: ... the camera module 2 Attach the adhesive tape to secure the camera to its position 3 Connect the camera cable to the camera module 4 Install the display bezel 5 Install the battery 6 Follow the procedures in After working inside your computer 44 ...

Page 45: ...e base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Remove the display panel 8 Remove the display assembly 9 Remove the display bezel 10 Remove the wireless antenna cables from the left display hinges 11 Remove the low voltage differential signalling LVDS cable from the left display hinge 45 ...

Page 46: ...12 Remove the screws that secure the left display hinge to the display back cover 13 Remove the left display hinge from the display 46 ...

Page 47: ...voltage differential signalling LVDS and wireless cables on the left display hinge 4 Install the display bezel 5 Install the display panel 6 Install the display assembly 7 Install the palm rest 8 Install the hard drive 9 Install the keyboard 10 Install the base cover 11 Install the battery 12 Follow the procedures in After Working Inside Your Computer NOTE Please follow the same procedure to insta...

Page 48: ...48 ...

Page 49: ...ove the battery 3 Remove the base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Disconnect the thermal fan cable from the input output board 8 Remove the screws that secure the thermal fan to the computer 9 Lift up and remove the thermal fan from the computer 49 ...

Page 50: ... fan into its slot 2 Tighten the screws to secure the thermal fan 3 Install the palm rest 4 Install the hard drive 5 Install the keyboard 6 Install the base cover 7 Install the battery 8 Follow the procedures in After Working Inside Your Computer 50 ...

Page 51: ...igital SD Card 5 Remove the base cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Wide Area Network WWAN card 11 Remove the Wireless Local Area Network WLAN card 12 Remove the display assembly 13 Disconnect the DC in cable from the system board 14 Remove the screws that secure the system board to the chassis 51 ...

Page 52: ...15 Lift up and remove the system board from the chassis 52 ...

Page 53: ...mbly 5 Install the Wireless Wide Area Network WWAN card 6 Install the Wireless Local Area Network WLAN card 7 Install the palm rest 8 Install the memory 9 Install the hard drive 10 Install the keyboard 11 Install the base cover 12 Install the Secure Digital SD card 13 Install the Subscriber Identity Module SIM card 14 Install the battery 15 Follow the procedures in After Working Inside Your Comput...

Page 54: ...54 ...

Page 55: ...s in Before Working on Your Computer 2 Remove the battery 3 Remove the base cover 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Use a plastic scribe to pry out the coin cell battery 8 Remove the coin cell battery from the computer 55 ...

Page 56: ...1 Insert the coin cell battery into its compartment 2 Install the palm rest 3 Install the hard drive 4 Install the keyboard 5 Install the base cover 6 Install the battery 7 Follow the procedures in After Working Inside Your Computer 56 ...

Page 57: ...e the base cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Wide Area Network WWAN card 11 Remove the Wireless Local Area Network WLAN card 12 Remove the display assembly 13 Remove the system board 14 Disconnect the heat sink cable from the system board 15 Loosen the captive screws that secure the heat sink to the system board 57...

Page 58: ...16 Lift up and remove the heat sink from the system board 58 ...

Page 59: ...display assembly 6 Install the Wireless Wide Area Network WWAN card 7 Install the Wireless Local Area Network WLAN card 8 Install the palm rest 9 Install the memory 10 Install the hard drive 11 Install the keyboard 12 Install the base cover 13 Install the Secure Digital SD card 14 Install the Subscriber Identity Module SIM card 15 Install the battery 16 Follow the procedures in After Working Insid...

Page 60: ...60 ...

Page 61: ...ecure Digital SD card 5 Remove the base cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Wide Area Network WWAN card 11 Remove the Wireless Local Area Network WLAN 12 Remove the display assembly 13 Remove the system board 14 Remove the High Definition Multimedia Interface HDMI board from the chassis 61 ...

Page 62: ...ireless Wide Area Network WWAN card 5 Install the Wireless Local Area Network WLAN card 6 Install the palm rest 7 Install the memory 8 Install the hard drive 9 Install the keyboard 10 Install the base cover 11 Install the Secure Digital SD card 12 Install the Subscriber Identity Module SIM card 13 Install the battery 14 Follow the procedures in After Working Inside Your Computer 62 ...

Page 63: ...cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Wide Area Network WWAN card 11 Remove the Wireless Local Area Network WLAN card 12 Remove the display assembly 13 Remove the system board 14 Disconnect the speaker cable from the Input Output I O board 15 Unthread the speaker cable from its holder and remove the speakers from the c...

Page 64: ...mbly 5 Install the Wireless Wide Area Network WWAN card 6 Install the Wireless Local Area Network WLAN card 7 Install the palm rest 8 Install the memory 9 Install the hard drive 10 Install the keyboard 11 Install the base cover 12 Install the Secure Digital SD card 13 Install the Subscriber Identity Module SIM card 14 Install the battery 15 Follow the procedures in After Working Inside Your Comput...

Page 65: ...D card 5 Remove the base cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Local Area Network WLAN card 11 Remove the Wireless Wide Area Network WWAN card 12 Remove the heat sink 13 Remove the display assembly 14 Remove the system board 15 Disconnect the speaker cable from the I O board 16 Remove the I O board from the chassis 65 ...

Page 66: ... 6 Install the Wireless Wide Area Network WWAN card 7 Install the Wireless Local Area Network WLAN card 8 Install the palm rest 9 Install the memory 10 Install the hard drive 11 Install the keyboard 12 Install the base cover 13 Install the Secure Digital SD card 14 Install the Subscriber Identity Module SIM card 15 Install the battery 16 Follow the procedures in After Working Inside Your Computer ...

Page 67: ...ecure Digital SD Card 5 Remove the base cover 6 Remove the keyboard 7 Remove the hard drive 8 Remove the memory 9 Remove the palm rest 10 Remove the Wireless Wide Area Network WWAN card 11 Remove the Wireless Local Area Network WLAN card 12 Remove the display assembly 13 Disconnect the DC in cable from the system board 14 Remove the screw that secures the DC in port 67 ...

Page 68: ...15 Lift up and remove the DC in port from the bottom base 68 ...

Page 69: ...embly 5 Install the Wireless Wide Area Network WWAN card 6 Install the Wireless Local Area Network WLAN card 7 Install the palm rest 8 Install the memory 9 Install the hard drive 10 Install the keyboard 11 Install the base cover 12 Install the Secure Digital SD card 13 Install the Subscriber Identity Module SIM card 14 Install the battery 15 Follow the procedures in After Working Inside Your Compu...

Page 70: ...70 ...

Page 71: ...er 4 Remove the keyboard 5 Remove the hard drive 6 Remove the palm rest 7 Remove the display panel 8 Remove the display assembly 9 Remove the display hinge 10 Disconnect the Low Voltage Differential Signalling LVDS cable from the camera module 11 Unthread the LVDS cable from its holder and remove it from the display top cover 71 ...

Page 72: ...over 2 Connect the LVDS cable to the camera module 3 Install the display hinge 4 Install the display assembly 5 Install the display panel 6 Install the palm rest 7 Install the hard drive 8 Install the keyboard 9 Install the base cover 10 Install the battery 11 Follow the procedures in After Working Inside Your Computer 72 ...

Page 73: ...r computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once the F2 prompt appears press F2 immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too long and the opera...

Page 74: ... Press ESC to return to the Options List NOTE Not all settings listed in the Options Field are changeable Help Appears on the right side of the System Setup window and contains help information about the option selected in Options List Key Functions Appears below the Options Field and lists keys and their functions within the active system setup field Use the following keys to navigate through the...

Page 75: ...odel number Service Tag Displays the service tag of your computer Asset Tag Displays the asset tag of your computer if available Processor Information CPU Type Displays the type of processor CPU Speed Displays the speed of the processor CPU ID Displays the processor ID L1 Cache Size Displays the processor L1 cache size L2 Cache Size Displays the processor L2 cache size L3 Cache Size Displays the p...

Page 76: ...to the on board network card Default Enabled USB Emulation Enable or disable the USB emulation feature Default Enabled USB Powershare Enable or disable the USB powershare feature Default Enabled USB Wake Support Allows USB devices to wake up the computer from standby This feature is enabled only when the AC adapter is connected Default Disabled SATA Operation Change the SATA controller mode to eit...

Page 77: ...e administrator password Set System Password Allows you to set change or delete the system password Set HDD Password Allows you to set a password on the computer s internal hard drive HDD Password on Boot Enables or disables to set password on boot Password Bypass Allows you to bypass the system password and the internal HDD password prompts during a system restart resume from hibernate state Comp...

Page 78: ...y which USB storage device the computer can boot through CD DVD ROM Drives Specify which CD DVD the computer can boot through Network Specify which network device the computer can boot through Exit This section allows you to save discard and load default settings before exiting from System Setup 78 ...

Page 79: ...tus NOTE There are four LEDs in front of the system If the computer is connected to an electrical outlet the battery light operates as follows LED Front Edge Power LED Power Source All Battery Charge 0 100 Hibernate Off Standby Breathing White On Solid White LED Front Edge Battery Charge LED Power Source Dell AC Adapter Battery Charge fully charge Hibernate Off Standby Off On Off LED Front edge ba...

Page 80: ...lid Amber LED Hard Disk Drive HDD LED Hibernate Off Standby Off On Illumination in white when active LED Wireless LED Hibernate Off Standby Off On Solid White when wireless is ON LED Camera LED Power Sources All sources Battery Charge 0 100 charge Hibernate Off Standby Off On Solid White when streaming data Diagnostic Beep Codes The computer may emit a series of beeps during start up if the displa...

Page 81: ...Steps System board failure covers BIOS corruption or ROM error Code 2 Cause No RAM detected Troubleshooting Steps No memory detected Code 3 Cause Chipset Error North and South Bridge Chipset DMA IMR Timer Error Time Of Day Clock test failure Gate A20 failure Super I O chip failure Keyboard controller test failure Troubleshooting Steps System board Failure Code 4 Cause RAM Read Write failure Troubl...

Page 82: ...hooting Steps Display failure Keyboard Status Lights The lights located above the keyboard indicate the following LED Description Color Function Default 1 Caps Lock Turns on when Caps Lock function is enabled White Disabled 2 Touchpad Disable Turns on when Touch Pad is disabled Amber Enabled 82 ...

Page 83: ...about your computer System Information Chipset Intel HM67 Express Chipset Processor Type Intel Celeron Intel Core i3 series Intel Core i5 series Video Video type integrated on system board Data bus integrated video Video controller Intel Celeron Intel HD Graphics Intel i3 and i5 Intel HD Graphics 3000 Memory Memory connector two SODIMM slots Memory capacity 2 GB and 4 GB Memory type DDR3 1333 MHz ...

Page 84: ...ations Network adapter 10 100 1000 Mbps Ethernet LAN Wireless internal wireless local area network WLAN Bluetooth Mobile Broadband and 4G Mobile Broadband wireless support Ports and Connectors Audio Audio in one out combo jack Video one VGA connector one 19 pin HDMI connector Network adapter one RJ 45 connector USB two USB 3 0 compliant connectors one USB 2 0 compliant connector Power Share connec...

Page 85: ...8 pixels at 262 K colors Maximum Brightness 170 nits Refresh rate 60 Hz Operating Angle 0 closed to 135 Minimum Viewing Angles Horizontal 40 40 CR 10 Vertical 15 30 CR 10 Pixel pitch 0 2148 mm x 0 2148 mm Keyboard Number of keys United States and Canada 86 keys Europe and Brazil 87 keys Japan 90 keys Touchpad Active Area X axis 80 mm Y axis 40 70 mm Battery Type 4 cell lithium ion 3 0 AHr 6 cell l...

Page 86: ...oximate charge time for a 4 cell and 6 cell battery with computer off 4 hours Temperature range Operating 0 C to 35 C 32 F to 95 F Non operating 40 C to 65 C 40 F to 149 F Coin cell battery 3 V CR2032 lithium ion AC Adapter Type 65 W Input voltage 100 VAC to 240 VAC Input current maximum 1 50 A 1 60 A and 1 70 A Input frequency 50 Hz to 60 Hz Output power 65 W Output current 4 43 A maximum at 4 se...

Page 87: ...2 96 inches Depth 237 65 mm 9 35 inches Weight Minimum 1 64 kg 3 62 lb Environmental Temperature range Operating 0 C to 35 C 32 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Altitude maximum Operating 15 20 m to 3048 m 50 ft to 10 000 ft Non Operating 15 20 m to 10 668 m 50 ft to 35 000 ft Maximum vibration Ope...

Page 88: ...Environmental Storage 160 G Airborne contaminant level G1 or lower as defined by ISA S71 04 1985 88 ...

Page 89: ... support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the page or select All to see more choices 4 Select the appropriate service...

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