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Troubleshooting
Troubleshooting
Battery problem
Problems
Possible causes
Possible solutions
Battery does not
charge
Loose connections or
cable problems.
1
Check the cable,
connectors, and Dell
power adapter to ensure
proper connectivity.
2
Verify that the wall
outlet is functioning
by connecting another
device.
The tablet's
temperature is below
0°C (32°F) or higher
than 35°C (95°F).
Charge the battery in an
ambient temperature
between 0°C to 35°C (32°F
to 95°F).
The battery or power
adapter is damaged.
Contact Dell.
Go to
dell.com/support
.
Battery drains quickly
even when the tablet is
in standby mode
If the tablet is not in
the range of a network
it can connect to, the
tablet continues to
send out signals to
locate a base station
and drains the battery.
• Temporarily turn off the
tablet.
• Move the tablet in range of
a network it can connect
to or temporarily turn off
the wireless connection on
your tablet.
