Dell UltraSharp U3419W User Manual Download Page 59

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Troubleshooting

│

Common Problems

The following table contains general information about common monitor problems
you might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/
Power LED off

No picture

• Ensure that the video cable connecting the

monitor and the computer is properly
connected and secure.

• Verify that the power outlet is functioning

properly using any other electrical equipment.

• Ensure that the power button is pressed fully.

• Ensure that the correct input source is

selected in the

Input Source

menu.

No Video/
Power LED on

No picture or
no brightness

• Increase brightness & contrast controls via

OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video

cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is

selected in the

Input Source

menu.

Poor Focus

Picture is
fuzzy, blurry,
or ghosting

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct

aspect ratio.

Shaky/Jittery
Video

Wavy picture
or fine
movement

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another

room.

Summary of Contents for UltraSharp U3419W

Page 1: ...Dell UltraSharp U3419W Monitor User s Guide Model U3419W Regulatory model U3419Wb ...

Page 2: ... WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective...

Page 3: ...ns 15 Supported Video Modes 16 Preset Display Modes 16 Electrical Specifications 17 Speaker Specifications 17 Physical Characteristics 18 Environmental Characteristics 19 Power Management Modes 19 Pin Assignments 21 Plug and Play Capability 23 Universal Serial Bus USB Interface 23 USB Upstream Connector 24 USB Downstream Connector 24 USB Type C Connector 25 USB Ports 25 LCD Monitor Quality and Pix...

Page 4: ...ing Optional 35 Operating the Monitor 37 Power On the Monitor 37 Using the Front Panel Controls 37 Front Panel Button 38 Using the On Screen Display OSD Menu 39 Accessing the Menu System 39 OSD Warning Messages 52 Setting the Maximum Resolution 54 Using the Tilt Swivel and Vertical Extension 55 Tilt Swivel 55 Vertical Extension 56 Troubleshooting 57 Self Test 57 Built in Diagnostics 58 Common Prob...

Page 5: ... 5 Appendix 65 FCC Notices U S Only and Other Regulatory Information 65 Contact Dell 65 ...

Page 6: ... received all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Riser ...

Page 7: ...se Power Cable Varies by Country HDMI Cable DP Cable DP to DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor USB Type C Cable Quick Setup Guide Factory Calibration Report Safety Environmental and Regulatory Information ...

Page 8: ...gamut of 99 sRGB with an average Delta E 3 On Screen Display OSD adjustments for ease of set up and screen optimization Supports HDMI USB Type C DisplayPort sources Single USB Type C to supply power to a compatible notebook while receiving video data signal Security lock slot Stand lock Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality 0 5 W standby...

Page 9: ...ut Your Monitor 9 Identifying Parts and Controls Front View Front panel controls Label Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator ...

Page 10: ...all mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot ...

Page 11: ...NOT recommended to connect any other USB devices to the adjacent port s Label Description Use 1 USB downstream port Connect your USB device You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor 2 USB downstream port with Power Charging Connect to charge your device ...

Page 12: ...el Description Use 1 AC power connector Connect the power cable 2 Security lock slot Secures monitor with security lock security lock not included 3 1 2 HDMI port connector Connect your computer with HDMI cable 4 DisplayPort in connector Connect your computer with DP cable ...

Page 13: ...with DP1 2 supports a maximum resolution of 3440 x 1440 at 60Hz PD 20V 4 5A 15V 3A 9V 3A and 5V 3A NOTE USB Type C is not supported on versions of Windows prior to Windows 10 6 Audio Line out Connect your speakers 7 1 2 USB upstream port Connect the USB cable that came with your monitor to the computer Once this cable is connected you can use the USB connectors on the monitor 8 1 USB downstream po...

Page 14: ...4 mm2 415 01 inch2 Pixel pitch 0 233 mm x 0 233 mm Pixel per inch 109 Viewing angle 178 vertical typical 178 horizontal typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Antiglare with hard coating 3H Backlight LED edgelight system Response time 8 ms for NORMAL mode 5 ms for FAST mode Color depth 1 074 billion colors Color gamut sRGB 99 CIE1976 90 and CIE...

Page 15: ...order width edge of monitor to active area 10 55 mm Top 10 05 mm Left Right Adjustability Height adjustable stand Tilt Swivel Pivot 0 to 115 mm 5 to 21 30 to 30 N A Dell Display Manager DDM Compatibility Yes Security Security lock slot cable lock sold separately Anti theft stand lock slot to panel Model U3419W Horizontal scan range HDMI DP USB Type C alternate mode 30 kHz to 134 kHz automatic Vert...

Page 16: ...cal VESA 640 x 400 31 47 70 09 25 18 VESA 640 x 480 31 47 59 94 25 17 VESA 640 x 480 37 50 75 00 31 5 VESA 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 VESA 800 x 600 46 88 75 00 49 5 VESA 1024 x 768 48 36 60 00 65 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 VESA 1280 x 800 R 49 31 59 91 71 VESA 1280 x 1024 63 98 60 02 108 VESA 1280 x 1024 79 98 75 03 135 VESA 16...

Page 17: ...l cinema resolution Speaker Specifications Model U3419W Video input signals HDMI 2 0 DP 1 2 600 mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 3 A typical Inrush current 120 V 40 A Max at 0 C cold start 220 V 80 A Max at 0 C cold start Model U3419W Speaker 2 x 9 0 W Frequency Response 100 Hz 20 k...

Page 18: ...1 inches Dimensions without stand Height 363 7 mm 14 32 inches Width 813 6 mm 32 03 inches Depth 58 4 mm 2 30 inches Stand dimensions Height extended 419 1 mm 16 50 inches Height compressed 382 6 mm 15 06 inches Width 342 2 mm 13 47 inches Depth 226 4 mm 8 91 inches Weight Weight with packaging 16 0 kg 35 27 lb Weight with stand assembly and cables 11 1 kg 24 47 lb Weight without stand assembly Fo...

Page 19: ...liant Standards BFR PVC free Halogen free excluding external cables Meets NFPA 99 leakage current requirements Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 ...

Page 20: ...ved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this inform...

Page 21: ...ayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 22: ...TA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT ...

Page 23: ... For more information about changing the monitor settings see Operating the Monitor Universal Serial Bus USB Interface This section gives you information about the USB ports that are available on the monitor NOTE This monitor is Super Speed USB 3 0 compatible Up to 2A on USB downstream port port with battery icon with BC1 2 compliance devices or normal USB devices Transfer Speed Data Rate Power Co...

Page 24: ... Monitor USB Upstream Connector USB Downstream Connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSRX ...

Page 25: ... Charging Port the port with battery icon supports up to 2A fast current charging capability if the device is BC1 2 compatible 6 SSRX 7 GND 8 SSTX 9 SSTX Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D B6 A7 D B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2 B10 RX1 A11 RX2 B11 RX1 A12 GND B12 GND ...

Page 26: ...ning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do...

Page 27: ... stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening ...

Page 28: ...cover as shown to expose the VESA area for stand assembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Page 29: ...he monitor upright a Hold the monitor stand firmly with both hands b Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not press on the panel screen when lifting the monitor 8 Remove the cover from the monitor ...

Page 30: ... your computer or USB Type C device Connecting the HDMI cable NOTE The default out of factory setting in the U3419W is HDMI 2 0 If the monitor fails to show any content after the HDMI cable is connected follow the procedures below to change the settings from HDMI 2 0 to HDMI 1 4 Press second button next to the button to activate the OSD menu Use the and buttons to highlight Input Source then use t...

Page 31: ...he U3419W is DP1 2 If the monitor fails to show any content after the DP cable is connected follow the procedures below to change the settings from DP1 2 to DP1 1 Press second button next to the button to activate the OSD menu Use the and buttons to highlight Input Source then use the button enter the submenu Use the and buttons to highlight DP Press and hold the button for approximately 10 second...

Page 32: ... with monitor only This port supports DisplayPort Alternate Mode DP 1 2 standard only The USB Type C power delivery compliant port PD Version 2 0 delivers up to 90 W of power If your notebook requires more than 90 W to operate and the battery is drained it may not be powered up or charged with the USB PD port of U3419W CAUTION The graphics are used for the purpose of illustration only Appearance o...

Page 33: ...and complete your monitor setup 1 a Connect one computer connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b Connect two computers connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See USB Select Switch 2 Connect the USB 3 0 periph...

Page 34: ... menu See USB Selection for details 4 Turn On the monitor and the computer s If your monitor displays an image installation is complete If it does not display an image see Universal Serial Bus USB Specific Problems 5 Use the cable slot on the monitor stand to organize the cables Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for...

Page 35: ...ith hard objects might cause damage to the curved monitor NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor Wall Mounting Optional Screw...

Page 36: ...Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 36 4 kg ...

Page 37: ...rn On the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings The following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes ...

Page 38: ...utton to launch the On Screen Display OSD See Accessing the Menu System 4 Exit Use this button to exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On and fully functional A glowing white light indicates the power save mode Front Panel Button Description 1 Up Use the Up button to adjust increase ra...

Page 39: ...nch the OSD menu and display the main menu 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 2 Down Use the Down button to ...

Page 40: ... your changes 6 Select the button to return to the main menu Icon Menu and Submenus Description Brightness Contrast Use this menu to activate Brightness Contrast adjustment Brightness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 ...

Page 41: ...he Input Source menu to select between the different video signals that may be connected to your monitor USB Type C Select the USB Type C input when you are using the USB Type C connector DP Select the DP input when you are using the DisplayPort DP connector HDMI 1 Select the HDMI 1 input when you are using the HDMI 1 connector HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector...

Page 42: ...effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back and shoulder To reduce the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance...

Page 43: ...m back and shoulders during the breaks Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Color Temp Allows users to select the color temperature 5000K 5700K 6500K 7500K 9300K and 10000K Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the 6 axis color values and create your own preset color mode ...

Page 44: ... Select this option if your DVD player supports only YPbPr output Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Use to increase the green shade of the video image Use to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie or Ga...

Page 45: ...video image NOTE Saturation adjustment is available only when you select Movie or Game preset mode Reset Color Reset your monitor color settings to the factory settings Display Use Display to adjust images Aspect Ratio Adjusts the image ratio to Wide 21 9 Auto Resize 4 3 or 1 1 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Response Ti...

Page 46: ...ed when Uniformity Compensation is turned On NOTE User is advised to use factory default brightness setting when Uniformity Compensation is turned on For other brightness level setting the uniformity performance may deviate from the data shown on the Factory Calibration Report Reset Display Select this option to restore default display settings PIP PBP This function brings up a window displaying i...

Page 47: ...d to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom Left USB Select Switch Select to switch between the USB upstream sources in PIP PBP mode Audio Allows you to set the audio source from the main window or the sub window Video Swap Select to swap videos between main window and sub window i...

Page 48: ...t signals DP HDMI 1 and HDMI 2 thus the monitor s USB downstream port eg keyboard and mouse can be used by the current input signals when you connect a computer to either one of the upstream ports When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the co...

Page 49: ...function Reset Audio Select this option to restore default audio settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on Language Language options set the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese ...

Page 50: ...1 Allows you to choose a feature from Preset Modes Brightness Contrast Input Source Aspect Ratio Volume PIP PBP Mode USB Select Switch or Video Swap and set it as a shortcut key Shortcut Key 2 Power Button LED Allows you to set the power LED indicator On or Off to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only ava...

Page 51: ... DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Page 52: ...ning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting On Firmware Displays the firmware version of your monitor Service Tag Displays the service tag serial number of your monitor Reset Others Reset all settings under the Others menu to the factory preset values Factory Reset Reset a...

Page 53: ...cal frequency ranges addressable by this monitor Recommended mode is 3440 x 1440 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input signal ...

Page 54: ...floating dialog box as shown below appears NOTE The message may be slightly different according to the connected input signal See Troubleshooting for more information Setting the Maximum Resolution To set the maximum resolution for the monitor In Windows 7 Windows 8 Windows 8 1 and Windows 10 1 For Windows 8 and Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on...

Page 55: ...ll com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers Using the Tilt Swivel and Vertical Extension NOTE This is applicable for a monitor with a stand W...

Page 56: ... the Monitor NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 115 mm The figure below illustrates how to extend the stand vertically ...

Page 57: ...ialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input the dialog shown below will continuously scroll through the screen NOTE The message may be slightly different according to the connected input signal 4 This box also appears during...

Page 58: ...video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 on the front panel for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the displa...

Page 59: ...at the correct input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or...

Page 60: ...ontrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Adjust horizontal vertical controls via OSD Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform monitor self test feature check and determine if these lines are also in self test mode Check for bent or broken pins in the video cable conn...

Page 61: ...is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the m...

Page 62: ...re pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the s...

Page 63: ...rn On the monitor again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system Disconnect one upstream USB cable when using two upstream connections USB Type C port does not supply power USB peripherals can not be charged Check that the connected device is compliant with the USB C specification The USB Type...

Page 64: ...sponds slowly Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless mouse Use a USB extender cable to position the wireless USB receiver as far away as possible from the USB 3 0 port Specific Symptoms What You Experience Possible Solutions No sound coming from the speakers Cannot hear any sound T...

Page 65: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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