Dell SE2422H User Manual Download

Page: 59 / 63

Troubleshooting

Common problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common
symptoms

What you
experience

Possible solutions

No video/
Power LED off

No picture

• Ensure that the video cable connecting the

monitor and the computer is properly connected
and secure.

• Verify that the power outlet is functioning

properly using any other electrical equipment.

• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected

in the

Input source

menu.

No video/
Power LED on

No picture or no
brightness

• Increase brightness and contrast controls

through OSD.

• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable

connector.

• Run the built-in diagnostics.
• Ensure that the correct input source is selected

in the

Input source

menu.

Poor Focus

Picture is
fuzzy, blurry, or
ghosting

• Perform

Auto adjust

via OSD.

• Adjust the

Phase

and

Pixel Clock

controls via

OSD.

• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct

aspect ratio.

Shaky/Jittery
Video

Wavy picture or
fine movement

• Perform

Auto adjust

via OSD.

• Adjust the

Phase

and

Pixel Clock

controls via

OSD.

• Reset the monitor to factory settings.
• Check environmental factors.
• Move the monitor to another location or room

and check again.

Summary of Contents for SE2422H

Page 1: ...Model SE2422H SE2422HX Regulatory model SE2422Ht SE2422Hf SE2422Hb Dell 24 Monitor SE2422H SE2422HX User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 04 Rev A00 ...

Page 3: ...w 11 Monitor specifications 12 Resolution specifications 13 Preset display modes 14 Electrical specifications 15 Physical characteristics 16 Environmental characteristics 17 Pin assignments 18 Plug and Play 20 LCD monitor quality and pixel policy 20 Ergonomics 21 Handling and moving your display 23 Maintenance guidelines 24 Cleaning your monitor 24 Contents 3 ...

Page 4: ... Power on the monitor 34 Using the front panel controls 34 Using the OSD lock function 36 To unlock the button s 38 Front panel button 39 Using the On Screen Display OSD menu 40 Accessing the menu system 40 OSD warning messages 52 Setting the maximum resolution 56 Troubleshooting 57 Self test 57 Built in diagnostics 58 Common problems 59 Product specific problems 62 Appendix 63 Contacting Dell 63 ...

Page 5: ...ed to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period o...

Page 6: ...may not ship with your monitor Your monitor ships with the components shown in the table below If any component is missing contact Dell technical support for assistance For more information on contacting Dell See Contacting Dell Display Stand riser Stand base VESA cover Power cable varies by country ...

Page 7: ...About your monitor 7 HDMI cable VGA cable SE2422HX only Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 8: ...oles for flexible mounting solutions Plug and play capability if supported by your computer On Screen Display OSD adjustments for ease of set up and screen optimization Power and OSD buttons lock Security lock slot Stand lock 0 3 W in Standby mode The monitor adopts Flicker Free technology which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye s...

Page 9: ... view 2 1 Label Description Use 1 Function buttons For more information see Operating the monitor 2 Power LED indicator Solid white light indicates the monitor is turned on and functioning normally Blinking white light indicates the monitor is in Standby mode ...

Page 10: ...se button Releases stand from the monitor 4 Barcode serial number and Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information Refer to this label if you need to contact Dell for technical support 5 Cable management slot Connect the cables by inserting them through...

Page 11: ...n Use 1 Security lock slot Secures monitor with security cable lock sold separately 2 Power connector Connect the power cable shipped with your monitor 3 HDMI port Connect the HDMI cable shipped with your monitor 4 VGA port Connect the VGA cable SE2422HX only ...

Page 12: ...ical Vertical 178 typical Brightness 250 cd m typical Contrast ratio 3000 to 1 typical Display screen coating Anti glare with 3H hardness Backlight LED edgelight system Response Time Gray to Gray 12 ms Normal mode 8 ms Fast mode 5 ms Extreme mode NOTE In Extreme mode slight artifacts may be encountered due to overdriving for fast speed and responsiveness Use Normal Fast Extreme mode for optimal fr...

Page 13: ...s Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution specifications Model SE2422H SE2422HX Description HDMI VGA HDMI VGA Horizontal scan range 30 to 83 kHz 31 to 84 kHz 31 to 80 kHz Vertical scan range 48 to 75 Hz Maximum preset resolution 1920x1080 75Hz HDMI 1920x1080 60Hz VGA Video display capabilities HDMI mode 480p 576p 720p 1080i 10...

Page 14: ... Vertical 720 x 400 31 47 70 08 28 32 640 x 480 31 47 59 94 25 18 640 x 480 37 50 75 31 50 800 x 600 37 88 60 317 40 800 x 600 46 88 75 49 50 1024 x 768 48 36 60 65 1024 x 768 60 02 75 029 78 75 1152 x 864 67 50 75 108 1280 x 1024 64 60 02 108 1280 x 1024 80 75 02 135 1600 x 900 60 60 108 1920 x 1080 67 50 60 148 50 1920 x 1080 83 89 75 174 50 ...

Page 15: ...7 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method CAUTION This document is informational only and reflects laboratory performance Your product may perform differently depending on t...

Page 16: ...nsions without stand Height 331 61 mm 13 06 in Width 552 64 mm 21 76 in Depth 49 69 mm 1 96 in Stand dimensions Height extended 173 93 mm 6 85 in Width 240 42 mm 9 47 in Depth 178 81 mm 7 04 in Weight Weight with packaging 5 23 kg 11 53 lb 5 33 kg 11 75 lb Weight with stand assembly and cables 3 77 kg 8 31 lb 3 87 kg 8 53 lb Weight without stand assembly For wall mount or VESA mount considerations...

Page 17: ...e panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating non condensing 20 to 90 Non operating non condensing Storage 5 to 90 Shipping 5 to 90 Altitude Operating maximum 5000 m 16 404 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 81 89 BTU hour maximum 53 57 BTU hour on mode ...

Page 18: ...nts VGA connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 19: ... signal cable 1 TMDS DATA 2 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK 3 TMDS DATA 2 13 CEC 4 TMDS DATA 1 14 Reserved N C on device 5 TMDS DATA 1 SHIELD 15 DDC CLOCK SCL 6 TMDS DATA 1 16 DDC DATA SDA 7 TMDS DATA 0 17 DDC CEC Ground 8 TMDS DATA 0 SHIELD 18 5 V POWER 9 TMDS DATA 0 19 HOT PLUG DETECT 10 TMDS CLOCK ...

Page 20: ...monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is common for one or more pixels to become fixed in an unchanging state This is hard to notice and will not affect the display qu...

Page 21: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Page 22: ... of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned in front of the user feet flat on the floor wrists relaxed and flat ...

Page 23: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Page 24: ...aning or handling your monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a darker colored monitor may get scratched and show white scuff marks more than a lighter colored monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable f...

Page 25: ...he stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Align the tabs on the stand base with the slots on the stand riser 2 Insert the stand riser on the...

Page 26: ...lign the tabs on the stand riser bracket with the grooves at the back of the monitor 4 Insert the stand riser bracket into monitor groove until it snaps into place 4 5 5 Open the monitor protective cover and install the VESA cover ...

Page 27: ...UTION Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 6 Hold the stand riser and lift the monitor carefully then place it on a clean and flat surface 7 Lift the protective cover from the monitor ...

Page 28: ... for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 21 ...

Page 29: ...ow the Safety instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the HDMI cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer Connecting the HDMI and power cable HDMI HDMI ...

Page 30: ...onitor Connecting the VGA cable Organizing your cables HDMI VGA After connecting all necessary cables to your monitor and computer see Connecting your monitor for cable attachment organize all cables as shown in the image ...

Page 31: ...lot is located at the bottom of the monitor See Security lock slot For more information about using the Kensington lock sold separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock may vary ...

Page 32: ...ur monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place a flat cushion or a sitting mat near the edge of a table and place the monitor on it with the display facing down 2 Press the stand down to access to the stand release button 3 Use a long screwdriver to press the release latc...

Page 33: ... a flat cushion or a sitting mat near the edge of a table and place the monitor on it with the display facing down 2 Remove the stand 3 Using a Phillips crosshead screwdriver remove the four screws that secure the back panel to the main chassis 4 Connect the mounting bracket from the wall mounting kit to the monitor 5 Follow the instructions that shipped with the wall mounting kit and mount the mo...

Page 34: ... the button to turn on the monitor Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the specifications of the image being displayed When using the control buttons an On Screen Display OSD menu appears on the screen 1 2 3 4 5 ...

Page 35: ...to the Brightness Contrast adjustment sliders 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the menu system 4 Exit Use this button to return to the main menu or exit the OSD main menu 5 Power Button with power status light To turn the monitor on or off Solid white light indicates the monitor is turned on and functioning normally Blinking whit...

Page 36: ...r Brightness Contrast Auto Adjust Input Source Color Display Menu Others Personalize Power Button Language Transparency Timer Menu Power Buttons Disable Lock Reset Menu Menu Buttons 2 The following message appears Dell 24 Monitor Are you sure you want to lock the Power Buttons To unlock the Buttons refer to the User s Guide Yes No SE2422H SE2422HX 3 Select Yes to lock buttons Once locked pressing ...

Page 37: ... on the screen Dell 24 Monitor Select Option 2 Select one of the following options Options Description 1 Menu Buttons lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button This will prevent the user to turn off the monitor using the power button 3 Menu and Power Buttons lock Use this option to lock OSD menu and power button ...

Page 38: ...es the options to unlock the front panel control buttons Dell 24 Monitor Select Option Dell 24 Monitor Select Option Dell 24 Monitor Select Option Options Description 1 Menu Buttons unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button to turn off the monitor 3 Menu and Power Buttons unlock Use this option to unlock OSD menu and power butto...

Page 39: ...t the image settings 2 3 4 1 Front Panel Button Description 1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to return to the previous menu ...

Page 40: ...uto Adjust Input Source Color Display Personalize Menu Others Brightness Contrast 75 75 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the ...

Page 41: ...rightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Press the button to increase brightness Press the button to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 NOTE Contrast adjusts the difference b...

Page 42: ...her tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display menu Dell 24 Monitor Auto Adjust Input Source Color Display Personalize Menu Others Brightness Contrast Press to adjust the screen automatically The following dialog appears on a black screen as the monitor automatically adjusts to the current input Auto Adjustment in Progress NOTE In most cases Auto Adjust...

Page 43: ...u are using the VGA connector Use to select the VGA input source HDMI Select HDMI input when you are using the HDMI connector Use to select the HDMI input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Dell 24 M...

Page 44: ... level of blue light emitted from the screen to make viewing more comfortable for your eyes WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back and shoulder For more information on ma...

Page 45: ...if your monitor is connected to a computer or a media player that supports RGB output YCbCr YPbPr Select this option if your media player supports only YCbCr YPbPr output Dell 24 Monitor Brightness Contrast Auto Adjust Input Source Color Display Personalize Menu Others Input Color Format Preset Modes Reset Color RGB YPbPr When VGA input is selected Hue Use or to adjust the hue from 0 to 100 NOTE H...

Page 46: ...s 0 Maximum is 100 Vertical Position VGA input only Use or to adjust the image up or down Minimum is 0 Maximum is 100 Sharpness Makes the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock VGA input only The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use the or buttons to adjust for best image quality Phase VGA input onl...

Page 47: ...e Others Menu English Language Transparency 20 Timer 20 s Lock Disable Reset Menu Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press...

Page 48: ...rsonalize Power Button Language Transparency Timer Menu Power Buttons Disable Lock Reset Menu Menu Buttons Menu Buttons Through OSD to lock the Menu buttons Power Button Through OSD to lock the Power button Menu Power Buttons Through OSD to lock the all of Menu and Power buttons Disable Press and hold the button on the left of the power button for 4 second Reset Menu Restore the menu settings to f...

Page 49: ...D Reset Personalization Preset Modes Shortcut Key 1 Shortcut key 1 Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio set as shortcut key 1 Shortcut key 2 Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio set as shortcut key 2 Power Button LED Allows you to set the state of the power light to save energy Reset Persona lization Restor...

Page 50: ...r Display Personalize Menu Others Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor Dell 24 Monitor Off On LCD Conditioning DDC CI Reset Others Facto...

Page 51: ... Menu Others Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all preset values to the factory d...

Page 52: ...h the signal that it is receiving from the computer See Resolution specifications for the horizontal and vertical frequency ranges addressable by this monitor The recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled Dell 24 Monitor The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI functi...

Page 53: ... monitor button again to select the correct input source Dell 24 Monitor SE2422H SE2422HX No HDMI signal from your device Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source Dell 24 Monitor SE2422H SE2422HX No VGA signal from your device Select OSD items of Factory Reset in Other feature the followin...

Page 54: ...g to this value will increase power consumption above the default level Do you want to continue Yes No SE2422H SE2422HX When user selects Yes the power message is displayed only once When user select No the power warning message will pop up again The power warning message will appear again only when the user does a Factory Reset from the OSD menu ...

Page 55: ... below appears The display will go into Standby mode in 4 minutes www dell com SE2422H www dell com SE2422HX Dell 24 Monitor SE2422H SE2422HX No HDMI Cable or The display will go into Standby mode in 4 minutes www dell com SE2422H www dell com SE2422HX Dell 24 Monitor SE2422H SE2422HX No VGA Cable See Troubleshooting for more information ...

Page 56: ...lick Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to https www dell com support and enter your service tag ...

Page 57: ...move all video cables from the back of computer 3 Turn on the monitor If the monitor is working correctly and detects no input signal depending on the connectivity one of the following dialog appears While in self test mode the power LED remains white The display will go into Standby mode in 4 minutes www dell com SE2422H www dell com SE2422HX Dell 24 Monitor SE2422H SE2422HX No HDMI Cable or The ...

Page 58: ... the screen 2 Press and hold button 4 for four seconds and a menu appears on the screen 3 Select the built in diagnostics option A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 to 6 to inspect the display when it changes to green blue ...

Page 59: ... picture or no brightness Increase brightness and contrast controls through OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input source menu Poor Focus Picture is fuzzy blurry or ghosting Perform Auto adjust via OSD Adjust the Phase and Pixel Clock controls v...

Page 60: ...s through OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Auto adjust via OSD Adjust horizontal vertical controls via OSD Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform Auto adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monitor self test feature check and determine if these lin...

Page 61: ...e that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Picture color not good Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to RGB or YCbCr ...

Page 62: ...ower cable plug it back and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player T...

Page 63: ...vailability varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right corner of the page 3 Cli...

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