Dell SE2222H User Manual Download Page 65

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Troubleshooting

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Dell 22 Monitor

SE2222HV

SE2222HV

The display will go into Standby mode in 4 minutes.

www.dell.com/SE2222HV

No VGA Cable

NOTE: This message also appears during normal operation, when the video

cable is disconnected or damaged.

Turn off your monitor and reconnect the video cable; then turn on your computer and the
monitor.

If your monitor remains dark after you reconnect the cables, check your video controller and
computer.

Summary of Contents for SE2222H

Page 1: ...Dell SE2222H SE2222HV User s Guide Monitor Model SE2222H SE2222HV Regulatory Model SE2222Ht SE2222Hf SE2222HVf ...

Page 2: ...damage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 06 Rev A00 ...

Page 3: ...nitor specifications 12 Pin assignments 17 Plug and play capability 19 LCD monitor quality and pixel policy 19 Ergonomics 20 Handling and moving your display 22 Maintenance guidelines 23 Setting up the monitor 24 Connecting the stand 24 Connecting your monitor 28 Organizing cables 29 Removing the monitor stand 29 Wall Mounting Optional 32 ...

Page 4: ...een Display OSD menu 39 Setting up display resolution on your monitor 61 Using tilt 63 Troubleshooting 64 Self test 64 Built in diagnostics 66 Common problems 67 Product specific problems 69 Appendix 70 FCC Notices U S Only and Other Regulatory Information 70 Contact Dell 70 EU product database for energy label and product information sheet 70 ...

Page 5: ...rds Place the monitor on a solid surface and handle it carefully The screen is fragile and can be damaged if dropped or hit sharply Always be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Connect the power cable...

Page 6: ... missing contact Dell For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE To set up with any other stand see the documentation that shipped with the stand Display Stand riser Stand base VESA Cover Power cable varies by country ...

Page 7: ...About your monitor 7 VGA cable SE2222HV only HDMI cable SE2222H only Quick Start Guide Safety and Regulatory Information ...

Page 8: ...n Screen Display OSD adjustments for ease of setup and screen optimization 0 3 W in Standby Mode Optimize eye comfort with a flicker free screen The monitor adopts flicker free TÜV certified which clears the eye visible flicker brings comfort viewing experience and preventing users suffer from eye strain and fatigue Security lock slot Arsenic free glass and mercury free panel BFR PVC Reduced the c...

Page 9: ...een display OSD menu and change the settings if required For more information see Using the front panel controls 2 Power On Off button with LED indicator To turn the monitor On or Off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode ...

Page 10: ...g label List of regulatory approvals See this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 3 Stand release button Release stand from monitor 4 Regulatory information List of regulatory approvals 5 Cable management ...

Page 11: ... monitor power cable 2 HDMI port For connecting the monitor to your computer using HDMI cable 3 VGA port For connecting the monitor to your computer using VGA cable SE2222HV Label Description Use 1 Power port To connect the monitor power cable 2 VGA port For connecting the monitor to your computer using VGA cable ...

Page 12: ...al Brightness 250 cd m2 typical Contrast ratio 3 000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time Gray to Gray Normal mode Fast mode 12 ms 8 ms Color depth 16 7 million colors Color gamut CIE 1931 72 Dell display manager compatibility Yes Connectivity SE2222H one VGA port and one HDMI 1 4 HDCP 1 4 port SE2222HV one VGA port Bezel width edg...

Page 13: ...des Display mode Horizontal frequency kHz Vertical frequency Hz Pixel clock MHz Sync polarity Horizontal Vertical 720 x 400 31 5 70 1 28 3 640 x 480 31 5 60 0 25 2 640 x 480 37 5 75 0 31 5 800 x 600 37 9 60 3 40 0 800 x 600 46 9 75 0 49 5 1024 x 768 48 4 60 0 65 0 1024 x 768 60 0 75 0 78 8 1152 x 864 67 5 75 0 108 0 1280 x1024 64 0 60 0 108 0 1280 x1024 80 0 75 0 135 0 1600 x 900 60 0 60 0 108 0 1...

Page 14: ...de 1 22 W Max 2 14 2 W Pon 3 45 25 kWh TEC 3 0 3 W Off Mode 1 0 3 W Standby Mode 1 14 1 W On Mode 1 20 W Max 2 14 2 W Pon 3 45 25 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method Thi...

Page 15: ... 04 in Dimensions without stand Height 295 38mm 11 63 in Width 504 26mm 19 85 in Depth 49 21mm 1 94 in Stand dimensions Height 173 93mm 6 85 in Width 240 42mm 9 47 in Depth 178 81mm 7 04 in Weight With packaging 4 40 kg 9 70 lb With stand assembly and cables 2 89 kg 6 37 lb Without stand assembly and cables For wall mount or VESA mount considerations no cables 2 34 kg 5 15 lb Weight of stand assem...

Page 16: ... C to 60 C 4 F to 140 F 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage Shipping 5 to 90 non condensing 5 to 90 non condensing Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipation 75 06 BTU hour maximum 48 1 BTU hour typical 68 2 BTU hour maximum 48 1 BTU hour typical ...

Page 17: ... Pin assignments D Sub 15 pin connector Pin Number Signal Assignment 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 19: ...ngs Most monitor installations are automatic you can select different settings as required For more information about changing the monitor settings see Operating your monitor LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is normal for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usabi...

Page 20: ...e of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the mon...

Page 21: ...o organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level wrists relaxed and flat monitor and keyboard positioned ...

Page 22: ...rials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn t...

Page 23: ... If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your ...

Page 24: ...the stand NOTE The stand is not attached when the monitor is shipped from the factory To attach the monitor stand 1 Connect the stand riser to the stand base slide the stand riser onto the stand base until it clicks into place 2 Open the monitor protective cover ...

Page 25: ...Setting up the monitor 25 3 Align the stand riser bracket with the grooves at the back of the monitor 4 Slide the stand assembly until it snaps into place ...

Page 26: ...26 Setting up the monitor 5 Install the VESA cover 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface ...

Page 27: ...Setting up the monitor 27 7 Lift the protective cover from the monitor ...

Page 28: ...cables to the computer at the same time It is recommended to route the cables through the cable management slot before you connect them to the monitor To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect VGA or HDMI cable from your monitor to the computer Connecting VGA cable VGA VGA Connecting HDMI cable HDMI HDMI ...

Page 29: ... route the cables connected to your monitor Removing the monitor stand NOTE To prevent scratches on the screen when removing the stand ensure that the monitor is placed on a soft and clean surface To remove the stand 1 Place the monitor on a soft cloth or cushion along the desk ...

Page 30: ...30 Setting up the monitor 2 Tilt the stand downwards to access to the release button 3 Using a long screwdriver to press the release button 4 While keeping the release button pressed pull the stand out ...

Page 31: ...monitor 31 5 Press down on the quick release tab latch on the bottom of the base to separate base from stand riser To remove the VESA cover Press the dimple on the VESA cover to release it from the back of the display ...

Page 32: ... the stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum w...

Page 33: ... 33 Operating your monitor Turning on the monitor Press the button to turn on the monitor Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the image being displayed 1 2 3 4 5 ...

Page 34: ...and Contrast menu 3 Menu To launch the On Screen Display OSD menu or to access the list of items options of a menu item For more information see Accessing the OSD menu 4 Exit To exit or return to the OSD main menu 5 Power button with power status light To turn the monitor On or Off Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates tha...

Page 35: ...arency Timer Reset Menu Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Lock Power Button Menu Power Buttons Disable Menu Buttons 2 The following message appears Dell 22 Monitor Yes No SE2222H SE2222HV Are you sure you want to lock the Menu Buttons To unlock the Buttons refer to the User s Guide 3 Select Yes to lock the buttons Once locked pressin...

Page 36: ...nitor Select option 2 Select one of the following options Options Description 1 Menu Buttons lock Select this option to lock OSD menu function 2 Power Button lock Use this option to lock power button 3 Menu and Power Buttons lock Use this option to lock OSD menu and power button 4 Built in Diagnostics Use this option to run the built in diagnostics see Built in diagnostics ...

Page 37: ...l 22 Monitor Select option Dell 22 Monitor Select option Dell 22 Monitor Select option Options Description 1 Menu Buttons unlock Use this option to unlock OSD menu function 2 Power Button unlock Use this option to unlock power button 3 Menu and Power Buttons unlock Use this option to unlock OSD menu and power button 4 Built in Diagnostics Use this option to run the built in diagnostics see Built i...

Page 38: ...t the image settings Control buttons Description 1 Up Use the Up button to increase values or move up in a menu 2 Down Use the Down button to decrease values or move down in a menu 3 OK Use the OK button to confirm your selection in a menu 4 Back Use the Back button to go back to the previous menu ...

Page 39: ... menu exit the OSD menu or wait for the OSD menu to close automatically 1 Press the button to display the OSD main menu Main menu for SE2222H 75 75 Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust Main menu for SE2222HV 75 75 Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu ...

Page 40: ...one icon to another the option name is highlighted 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main menu ...

Page 41: ...st Color Display Personalize Others Menu Brightness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjust the brightness first and then adjust the contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contras...

Page 42: ...r Auto Adjust Color Display Personalize Others Menu The following dialog appears on a black screen as the monitor self adjusts to the current input Auto Adjustment in Progress Auto Adjust allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust ...

Page 43: ...Personalize Menu Auto Adjust VGA Push to select the VGA input source when using VGA connector HDMI Push to select the HDMI input source when using HDMI connector Auto Select Select Auto Select to scan for available input signals Reset Input Source Select this option to restore default input source Color Use color to adjust the color setting mode SE2222H Preset Modes Input Color Format Standard Res...

Page 44: ...nitor for long periods of time we suggest that you Set the screen about 20 28 in 50 70 cm from your eyes Blink frequently to moisten or lubricate your eyes Take regular 20 minute breaks every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the brea...

Page 45: ...m Custom Color Cool Standard Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Preset Modes Input Color Format Reset Color ComfortView Movie Game Warm Custom Color Cool Standard Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu ...

Page 46: ... 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Preset Modes Input Color Format Reset Color YPbPr RGB Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu When VGA input is selected Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired skin tone color Use or to adjust the hu...

Page 47: ... preset mode Reset Color Reset your monitor color settings to the factory settings Display Use the display to adjust image SE2222H Aspect Ratio Horizontal Position Vertical Position 16 9 Sharpness 50 Pixel Clock Phase Response Time Reset Display Normal Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Aspect Ratio Horizontal Position Vertic...

Page 48: ...image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock VGA input only The Pixel Clock feature enables you to adjust image quality on your monitor according to your preference Use or buttons to adjust for best image quality Phase VGA input only If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase ...

Page 49: ...e Transparency Timer English Reset Menu 20 20 s Lock Disable Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu Language Language options set the OSD display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the or butt...

Page 50: ...ble SE2222HV Language Transparency Timer Reset Menu Lock Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu Menu Buttons Power Button Menu Power Buttons Disable Menu Buttons All Menu function buttons except the Power button are locked and not accessible by the user Power Button Only the Power button is locked and not accessible by the user Menu Power Buttons Both...

Page 51: ... 1 Shortcut Key 2 Power Button LED Reset Personalization Brightness Contrast On in On Mode Preset Modes Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu ShortcutKey1 Allow you to select one of the following Preset Modes Brightness Contrast Auto Adjust Input Source SE2222H only Aspect Ratio to set the shortcut key 1 ShortcutKey2 Allow you to select one of the fo...

Page 52: ...Tag Reset Others Factory Reset On ABCDEFG Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On ABCDEFG Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu ...

Page 53: ...tory Reset Model Dell SE2222H Input Source HDMI Current 1920x1080 60Hz Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset Model Dell SE2222HV Input Source VGA Current 1920x1080 60Hz Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu...

Page 54: ...is feature for best user experience and optimum performance of your monitor SE2222H Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 22 Monitor Auto Adjust Co...

Page 55: ...run To start LCD Conditioning select On SE2222H Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Display Info DDC CI LCD Conditioning Service Tag Reset Others Factory Reset On Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu ...

Page 56: ...ghtness Contrast Dell 22 Monitor Input Source Color Display Others Personalize Menu Auto Adjust SE2222HV Display Info DDC CI LCD Conditioning Reset Others Factory Reset On ABCDEFG Service Tag Brightness Contrast Dell 22 Monitor Auto Adjust Color Display Personalize Others Menu Reset Others Reset all settings under the Others setting menu to the factory default Factory Reset Reset all settings to t...

Page 57: ... you adjust the Brightness level above the default level Dell 22 Monitor Adjusting to this value will increase power consumption above the default level Do you want to continue SE2222H SE2222H Yes No Dell 22 Monitor Yes No SE2222HV Adjusting to this value will increase power consumption above the default level Do you want to continue SE2222HV ...

Page 58: ... Yes No Are you sure you want to lock the Menu Buttons To unlock the Buttons refer to the User s Guide SE2222H Dell 22 Monitor Yes No SE2222HV Are you sure you want to lock the Menu Buttons To unlock the Buttons refer to the User s Guide SE2222HV NOTE The message may be slightly different according to the selected settings ...

Page 59: ...bled SE2222H SE2222H Do you wish to disable DDC CI function Dell 22 Monitor Yes No SE2222HV The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function SE2222HV When the monitor enters Standby mode the following message appears SE2222H Dell 22 Monitor SE2222H Going into Standby mode Dell 22 Monitor SE2222HV Going into Standby mode SE2222HV...

Page 60: ...or SE2222H SE2222H No HDMI Cable The display will go into Standby mode in 4 minutes www dell com SE2222H Dell 22 Monitor SE2222H SE2222H The display will go into Standby mode in 4 minutes www dell com SE2222H No VGA Cable Dell 22 Monitor SE2222HV SE2222HV The display will go into Standby mode in 4 minutes www dell com SE2222HV No VGA Cable See Troubleshooting for more information ...

Page 61: ... and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced Display Settings 3 Click the drop down menu under Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Use one of the following methods to update the graphics driver Dell computer 1...

Page 62: ...escription at the top of the window For example NVIDIA AMD Intel and so on 6 Refer to the graphic card provider website for updated driver For example https www AMD com or https www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display sett...

Page 63: ...Operating your monitor 63 Using tilt You can tilt the monitor for the most comfortable viewing angle NOTE The stand is not attached when the monitor is shipped from the factory ...

Page 64: ...following steps 1 Turn off both your computer and the monitor 2 Disconnect all video cables from the monitor This way the computer does not have to be involved 3 Turn on the monitor If the monitor is working correctly it detects that there is no signal and one of the following message appears While in self test mode the power LED remains white Dell 22 Monitor SE2222H SE2222H No HDMI Cable The disp...

Page 65: ...2222HV No VGA Cable NOTE This message also appears during normal operation when the video cable is disconnected or damaged 4 Turn off your monitor and reconnect the video cable then turn on your computer and the monitor If your monitor remains dark after you reconnect the cables check your video controller and computer ...

Page 66: ... on the surface of the screen 2 Press and hold Button 4 for about 4 seconds and wait for a pop up menu 3 Use Button 1 or 2 to select the and press to confirm A gray test pattern appears at the beginning of the diagnostic program 4 Carefully inspect the screen for abnormalities 5 Press Button 1 to change the test patterns 6 Repeat steps 4 and 5 to inspect the display in red green blue black white a...

Page 67: ...rrect aspect ratio Shaky Jittery video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and test in another room Missing pixels Cycle power On off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information about Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com pixelguidelines...

Page 68: ...ccurs in self test mode Missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong color Try different Preset Modes in Color settings OSD Adjust R G B value in Custom Color in Color settings OSD Change the Input Color Format to RGB or YC...

Page 69: ...f the OSD menu is locked If yes press and hold the Exit button button 4 for four seconds to unlock No input signal when user controls are pressed Check the signal source Ensure that the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the compu...

Page 70: ...ave an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be availa ble in your area Online technical assistance www dell com support monitors Contacting Dell www dell com contac...

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