Dell S2422HZ User Manual Download Page 1

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Monitor Model: S2422HZ/S2722DZ
Regulatory Model: S2422HZt/S2722DZt

Dell S2422HZ/S2722DZ
Video Conferencing Monitor

User’s Guide

Summary of Contents for S2422HZ

Page 1: ...Monitor Model S2422HZ S2722DZ Regulatory Model S2422HZt S2722DZt Dell S2422HZ S2722DZ Video Conferencing Monitor User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 08 Rev A00 ...

Page 3: ...ical specifications 15 Webcam specifications 16 Microphone specifications 16 Speaker specifications 16 Physical characteristics 16 Environmental characteristics 18 Pin assignments 19 Plug and Play 23 LCD monitor quality and pixel policy 23 Ergonomics 24 Handling and moving your display 25 Maintenance guidelines 27 Cleaning your monitor 27 Setting up the monitor 28 Connecting the stand 28 Using the...

Page 4: ...Using the OSD lock function 40 Front panel buttons 43 Using the On Screen Display OSD menu 44 Accessing the menu system 44 OSD warning messages 53 Setting the maximum resolution 58 Setting up Windows Hello 59 Setting up the monitor webcam as default setting 63 Setting up the monitor speaker as default setting 67 Troubleshooting 70 Self test 70 Built in diagnostics 71 Common problems 72 Product spe...

Page 5: ...ated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period...

Page 6: ...t Dell For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries Component image Component description Display Stand riser Stand base Power cable varies by country USB 3 2 Gen 1 Type C cable C to C Quick Start Guide Safety Environmental and Regulatory Information ...

Page 7: ...mputer while receiving video signal Camera can support 2560 x 1920 resolution Plug and play capability if supported by your computer On Screen Display OSD adjustments for ease of set up and screen optimization Power and OSD buttons lock Security lock slot 0 3 W in Standby Mode Premium Panel Exchange for peace of mind Optimizes eye comfort with a flicker free screen and minimizes hazard blue light ...

Page 8: ...ser control over image quality formatting and output data transfer Transmits your image in a video conference 2 IR Webcam Capture and Transmits image in dark light 3 IR LED Indicator of IR 4 Microphone Monitor microphones 5 Built in speakers To output the sound from audio input 6 Function buttons For more information see Operating the monitor 7 Power on off button with LED indicator To turn the mo...

Page 9: ...tory approvals 3 Stand release button Releases stand from the monitor 4 Barcode serial number and Service Tag label See this label if you have to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 5 Cable management slot Use to organize cabl...

Page 10: ... resolution of 1920 x 1080 at 75 Hz S2722DZ maximum resolution of 2560 x 1440 at 75 Hz NOTE USB C is not supported on Windows versions that are prior to Windows 10 6 Audio line out port Connect speakers to playback audio through HDMI or DisplayPort or USB C audio channels Only two channel audio is supported NOTE The audio line out port does not support headphones 7 USB 3 2 downstream port Connect ...

Page 11: ...ewing angle Horizontal 178 typical Vertical 178 typical Brightness 250 cd m typical 350 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED Response time Gray to Gray 8 ms Normal mode 5 ms Fast mode 4 ms Extreme mode Color depth 16 7 million colors 6 bit FRC 16 7 million colors 8 bit Color gamut1 99 sRGB wit...

Page 12: ...DM compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately 1 At panel native only under Custom Mode preset Resolution specifications Model S2422HZ S2722DZ Horizontal scan range 30 kHz to 90 kHz 30 kHz to 120 kHz Vertical scan range 48 Hz to 75 Hz Maximum preset resolution 1920 x 1080 at 75 Hz 2560 x 1440 at 75 Hz Video display capabilities HDMI or D...

Page 13: ... x 480 37 50 75 00 31 5 VESA 720 x 400 31 47 70 08 28 32 VESA 800 x 600 37 88 60 32 40 00 VESA 800 x 600 46 88 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x 1024 79 98 75 02 135 00 VESA 1600 x 900 55 54 59 98 97 75 VESA 1920 x 1080 67 50 60 00 148 50 VESA 1920 x 1080 83 89 74 97 174...

Page 14: ...8 75 00 49 50 VESA 1024 x 768 48 36 60 00 65 00 VESA 1024 x 768 60 02 75 03 78 75 VESA 1152 x 864 67 50 75 00 108 00 VESA 1280 x 720 45 00 59 94 74 25 VESA 1280 x 1024 63 98 60 02 108 00 VESA 1280 x 1024 79 98 75 02 135 00 VESA 1400 x 1050 65 32 59 98 121 75 VESA 1600 x 900 60 00 60 00 108 00 VESA 1600 x 1200 75 00 60 00 162 00 VESA 1920 x 1080 67 50 60 00 148 50 VESA 2560 x 1440 88 79 59 95 241 5...

Page 15: ...orts 3 Pon Power consumption of On Mode as defined in Energy Star 8 0 version TEC Total energy consumption in kWh as defined in Energy star 8 0 version This document is informational only and reflects laboratory performance Your prod uct may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the c...

Page 16: ... 5 for USB 5 volts 5 for IR camera Microphone specifications Model S2422HZ S2722DZ Microphone type Knowles digital microphone x 2 Sensitivity 35dB 1dB Signal to noise ratio 68 dB Total harmonic distortion 0 3 Acoustic overload point 130 dB SPL Power supply 1 65 V 3 6 V Speaker specifications Model S2422HZ S2722DZ Speaker rated power 2 x 5 W Frequency response 200 Hz 16 kHz Impedance 8 ohm Physical...

Page 17: ... 17 in 611 60 mm 24 08 in Depth 56 74 mm 2 23 in 56 74 mm 2 23 in Stand dimensions Height extended 403 10 mm 15 87 in 403 10 mm 15 87 in Height compressed 364 82 mm 14 36 in 364 82mm 14 36 in Width 257 00 mm 10 12 in 257 00 mm 10 12 in Depth 174 70 mm 6 88 in 174 70 mm 6 88 in Weight Weight with packaging 7 88 kg 17 37 lb 9 46kg 20 85 lb Weight with stand assembly and cables 5 60 kg 11 82 lb 6 86 ...

Page 18: ...nd Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation S2422HZ 467 77 BTU hour maximum 43 09 BTU hour on mode S2722DZ 508 75 BTU hour maximum 62 3...

Page 19: ...port in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Page 20: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 21: ...port Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Page 22: ...ndby Mode When the monitor is on in Standby Mode if the USB cable C to C is plugged in the USB ports can work normally Otherwise follow the OSD setting of Other USB Charging if the setting is On in Standby Mode then USB work normally otherwise USB is disabled If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer spee...

Page 23: ...ings Most monitor installations are automatic you can select different settings if necessary For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is normal for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usab...

Page 24: ...uring the breaks Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Ensure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby wind...

Page 25: ...t on the floor Wrists relaxed and flat Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it observe the following guidelines Before moving or lifting the monitor turn off your computer and monitor Disconnect all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of th...

Page 26: ...s on the display area to avoid any scratches or damage When transporting the monitor avoid any sudden shock or vibration to it When lifting or moving the monitor do not turn the monitor upside down while holding the stand base or stand riser It may result in accidental damage to the monitor or cause personal injury ...

Page 27: ...screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as a...

Page 28: ...icable only for the stand that is shipped with your monitor If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly 3 Close the screw ...

Page 29: ...nitor 29 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place ...

Page 30: ...tor 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Page 31: ... stand is detached when the monitor is shipped from the factory Rotating the display Before you rotate the display extend the display vertically until the top of the stand riser Tilt the display backwards until the maximum to avoid pressing the bottom edge of the display 2 1 90 90 NOTE To toggle the display setting on your Dell computer between landscape and portrait when rotating the display down...

Page 32: ...t the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the rotation option or it is not working correctly go to https www ...

Page 33: ...the HDMI or DisplayPort and the USB C cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer NOTE S2422HZ S2722DZ default setting is DisplayPort 1 2 A DisplayPort 1 1 Graphic card may not display normally Connecting the HDMI cable optional purchase HDMI HDMI Connecting the DP cable optional p...

Page 34: ... Delivery PD with profiles up to 65 W NOTE Regardless of the power requirement actual power consumption of your laptop or the remaining power runtime in your battery the Dell monitor is designed to supply power delivery of up to 65 W to your laptop Rated power on laptops that have USB C with Power Delivery Maximum charging power 45 W 45 W 65 W 65 W 90 W Not supported ...

Page 35: ...tor using Kensington lock optional The security lock slot is at the bottom of the monitor For more information about the location of the security lock slot see Security lock slot For more information about using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for illustr...

Page 36: ...OTE The following instructions are applicable only for the stand that is shipped with your monitor If you are connecting a stand that you purchased from any other source follow the setup instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Page 37: ...flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall as instructed in the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight or load bearin...

Page 38: ...n to turn on the monitor Using the front panel controls Use the control buttons at the bottom edge of the monitor to adjust the specifications of the image being displayed When using the control buttons an On Screen Display OSD menu appears on the screen with numeric values 3 4 5 1 2 ...

Page 39: ...t sync Icon shows unmute 2 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the menu system 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power button with power status light Turn the monitor on or off Solid white light indicate...

Page 40: ...ontrol buttons to prevent access to the OSD menu and or power button Using the Lock menu to lock one or more buttons 1 Select one of the following options The following message appears 2 Select Yes to lock the buttons Once locked pressing any control button will display the lock icon ...

Page 41: ...ns Options Description 1 Menu button lock Select this option to lock OSD menu function 2 Power button lock Use this option to lock the power button It prevents you to turn off the monitor using the power button 3 Menu and Power button lock Use this option to lock OSD menu and power button to turn off the monitor 4 Built in diagnostics Use this option to run the built in diagnostics See Built in di...

Page 42: ...front panel control buttons Options Description 1 Menu button unlock Use this option to unlock OSD menu function 2 Power button unlock Use this option to unlock power button to turn off the monitor 3 Menu and power button unlock Use this option to unlock OSD menu and power button to turn off the monitor 4 Built in diagnostics Use this option to run the built in diagnostics See Built in diagnostics...

Page 43: ...of the monitor to adjust the image settings 2 3 1 Front panel button Description 1 Up Down Use the Up increase and Down decrease buttons to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 44: ...usts the luminance of the backlight minimum 0 maximum 100 Press the button to increase brightness Press the button to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast Adjust the contrast between 0 100 Contrast adjusts the difference between darkne...

Page 45: ...lect Use to select Auto select to scan for available input signals Auto select for USB C Allows you to set Auto select for USB C to Prompt for Multiple Inputs Always shows Switch to USB C Video Input message for you to choose whether to switch or not Yes The monitor always switches to USB C video without asking while USB C connected No The monitor will NOT auto switch to USB C video from another a...

Page 46: ...ettings ideal for movies FPS Loads color settings ideal for First Person Shooter games RTS Loads color settings ideal for Real Time Strategy games RPG Loads color settings ideal for Role Playing games Warm Increases the color temperature The screen appears warmer with a red or yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to man...

Page 47: ...f your DVD player supports only YCbCr output Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and FPS RTS RPG mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and FPS RTS RPG mode Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjus...

Page 48: ...volume from 0 to 100 Speaker Select Mute or Unmute the Speaker function Microphone Select Mute or Unmute the Microphone function Webcam Select Enable or Disable the Webcam function Status Indicator Select Off or Temporary to show the status of speaker microphone and webcam Audio Profile Select playback function Reset Audio Webcam Resets all settings under the Audio Webcam menu to the factory defau...

Page 49: ...Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seco...

Page 50: ... OSD to lock the Power button Menu Power Buttons Through OSD to lock all Menu and Power buttons Disable Press and hold the button next to the power button for four seconds to unlock the buttons Reset Menu Resets all settings under the Reset menu to the factory defaults Personalize Shortcut key 1 Select from Preset Modes Brightness Contrast Input Source Aspect Ratio Volume Speaker Microphone Webcam...

Page 51: ... under the Personalize menu to the factory preset values Others Select this option to adjust the OSD settings such as the DDC CI LCD conditioning and so on Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters such as brightness color balance and so on to be adjustable through the software on your computer You can d...

Page 52: ... Displays the firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label that is at the back of the cover Reset Others Resets all settings under the Others menu to the factory defaults Factory Reset Re...

Page 53: ...at it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 S2422HZ 2560 x 1440 S2722DZ The following message is displayed before the DDC CI function is disabled When the monitor enters the Standby mode the following message is displayed Activate the computer and wake up the monitor to ...

Page 54: ...set Audio and Webcam or if you restore factory setting the following message is displayed again If you have disabled webcam in OSD and then you press or retract the webcam the following message is displayed Status indicator is a semi transparent box that is aligned to the center and appears at the top of the screen showing the status of speaker microphone and webcam When you change the status of s...

Page 55: ...n other than the power button the following messages appear depending on the selected input A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions When Auto select for USB C is set to Prompt for Multiple Inputs When the USB C cable is connected to the monitor ...

Page 56: ...elect Yes to reset to default settings Select OSD items of On in Standby Mode in Personalize feature the following message is displayed If you adjust the brightness level above the default level beyond 75 the following message is displayed When you select Yes the power message is displayed only once When you select No the power warning message is displayed again ...

Page 57: ...om the OSD menu If USB C DP or HDMI input is selected and the corresponding cable is not connected the following dialog box is displayed or or NOTE For microphone and webcam to work you must connect the USB C to C upstream cable from the computer to the monitor See Troubleshooting for more information ...

Page 58: ...isplay settings 3 Click Resolution drop down list and select 1920 x 1080 S2422HZ 2560 x 1440 S2722DZ 4 Click Apply If you do not see 1920 x 1080 S2422HZ 2560 x 1440 S2722DZ as an option you may have to update your graphics driver Depending on your computer complete one of the following procedures 1 If you have a Dell desktop or laptop go to https www dell com support enter your service tag and dow...

Page 59: ...Operating the monitor 59 Setting up Windows Hello In Windows10 1 Click Windows start menu click Settings 2 Click Accounts 3 Click Sign in options Set a PIN before you enroll in Windows Hello ...

Page 60: ... Add under PIN enter to Set up a PIN Enter New PIN and Confirm PIN and then click Next After you complete setting the PIN the options to set up Windows Hello will unlock 5 Click Set up under Windows Hello enter to Windows Hello setup ...

Page 61: ...rating the monitor 61 6 Click Get started 7 Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen The webcam registers your face ...

Page 62: ... the monitor 8 When the following message is displayed click Close to exit Windows Hello setup 9 After the Windows Hello setup is complete you can also improve the recognition Click Improve recognition if necessary ...

Page 63: ... in webcam and the monitor webcam By default they are enabled and the default setting is using computer built in webcam If you want to set up the monitor webcam as default setting you must disable the computer built in webcam Follow these instructions to identify the computer built in webcam and disable it 1 Right click Dell Monitor Webcam and click Properties to open the Dell Monitor Webcam Prope...

Page 64: ...64 Operating the monitor 2 Click the Details tab From the Property drop down list select Hardware Ids ...

Page 65: ... Dell Monitor IR Webcam The hardware ids of the computer built in webcam and the monitor webcam are different The monitor webcam hardware ids are displayed as shown in the following image 4 Right click your computer webcam that has different hardware ids and then click Disable device ...

Page 66: ...66 Operating the monitor The following message is displayed 5 Click Yes The computer webcam is now disabled and the monitor webcam is used as the default setting 6 Restart the computer ...

Page 67: ...eaker as the default setting 1 Click the Volume icon in the Windows task bar notification area 2 Click Playback devices to open the Sound dialog box Click the playback device DELL S2422HZ S2422HZ 3 If only the HDMI or DP cable is connected from your monitor to the computer only one speaker that is named as DELL S2422HZ or DELL S2722DZ is displayed in the Sound dialog box DELL S2422HZ 0 ...

Page 68: ...ting the monitor 4 Select DELL S2422HZ or DELL S2722DZ and then click Set Default The monitor speaker is used as the default setting DELL S2422HZ 0 5 Click OK to close the Sound dialog box DELL S2422HZ S2422HZ ...

Page 69: ...C cable or USB A to USB C cable As the microphone path streams from monitor back to computer through USB this selection is required for VolP UC conference applications Audio Recording and Playback works in this selection DELL S2422HZ or S2722DZ audio path is where audio streams through HDMI DP DP alternate mode Microphone is not supported in this selection This selection is suitable for Audio Play...

Page 70: ...orming the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The following dialog box appears on the screen against a black background when the monitor cannot sense a video signal and is working correctly Wh...

Page 71: ... run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Press and hold Button 4 for four seconds a menu appears on the screen 3 Select the Built in diagnostics option A gray screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Observe i...

Page 72: ...pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing pixels LCD screen has spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information about Dell Monitor Quality and Pixel Policy see Dell Support site at https www dell com pixelguidelines ...

Page 73: ...lor not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YCbCr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period Faint shadow from the static image that is displayed appears on th...

Page 74: ... in properly Connect the signal cable again if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics No image when using DP connection to the computer Blank screen Verify if your graphics...

Page 75: ...onsumption of device is over 65 W Ensure that you use only Dell approved adapter or the adapter that comes with the product Ensure that the USB C cable is not damaged Video recording not working Video recording App not working with Windows 7 Windows 7 is not supported Switch to Windows 10 No sound heard from recorded video No sound can be heard from recorded video with 11th Generation Tiger Lake p...

Page 76: ...kers No sound coming from the speakers when you play audio video on your computer Ensure that you have set the default playback device as Echo Cancelling Speakerphone S2422HZ or S2722DZ or DELL S2422HZ or S2722DZ Turn Off the monitor unplug the monitor power cord replug it and then turn On the monitor Reset the monitor to Factory Settings Speaker volume is low or sounds soft Speaker volume is low ...

Page 77: ...ected Webcam is not detected in the Windows Device Manager Ensure that the webcam module is popped up Ensure that the USB C upstream cable is connected between the monitor and the computer or notebook Reconnect the USB C upstream cable to the computer or laptop Webcam cannot connect or be disconnected Cannot find camera in monitor or cannot change back to the computer camera Restore factory settin...

Page 78: ...ored point if users ever set it Webcam is occupied and cannot be used Webcam is occupied and cannot be used Turn off conference software A before you run conference software B Windows OS level computer volume change line out when you select echo canceling speakerphone volume cannot be adjustable Windows OS level computer volume change line out when you select echo canceling speakerphone volume sho...

Page 79: ... Ensure that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Restart the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals responding slowly or only working as the d...

Page 80: ...ility varies by country and product and some services may not be available in your area To get online Monitor support content See https www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to https www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom right corner of the page 3 Click Con...

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