Getting Help: Dell PowerVault 35F User's Guide
file:///C|/Users/rishi_sood/Desktop/35F/ug/get_help.htm[3/21/2013 11:16:21 AM]
later in this document.
Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell’s
World Wide Web site at
www.dell.com/
. For the telephone number to call to speak to a sales specialist, refer to "
Dell Contact Numbers
" found
later in this document.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, refer to "
Dell Contact Numbers
" found later in this document.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for
credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of
loss during shipment to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call
more efficiently.
Remember to fill out the Diagnostics Checklist (
Figure 1
). If possible, turn on your system before you call Dell for technical assistance and call
from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available.
WARNING: If you need to remove the computer covers, be sure to first disconnect the computer system’s power and modem
cables from all electrical outlets.
Figure 1. Diagnostics Checklist
Name: _______________________________________Date:
__________________________________________________________________
Address: _____________________________________Phone number:
____________________________________________________________
Service tag (bar code on the back of the computer):
____________________________________________________________________________
Express Service Code:
__________________________________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician):
________________________________________________________
Operating system and version:
____________________________________________________________________________________________
Peripherals:
__________________________________________________________________________________________________________
