Dell PowerEdge T430 Owner'S Manual Download Page 8

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10 Troubleshooting your system......................................................................222

Safety first — for you and your system

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Troubleshooting system startup failure

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Troubleshooting external connections

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Troubleshooting the video subsystem

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Troubleshooting a USB device

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Troubleshooting iDRAC Direct (USB XML configuration)

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Troubleshooting iDRAC Direct (Laptop connection)

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Troubleshooting a serial I/O device

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Troubleshooting a NIC

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

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Troubleshooting power source problems

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Power supply unit problems

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Troubleshooting cooling problems

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Troubleshooting cooling fans

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Troubleshooting system memory

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Troubleshooting an internal USB key

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Troubleshooting an SD card

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Troubleshooting an optical drive

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Troubleshooting a tape backup unit

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Troubleshooting a hard drive

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Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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11 Getting help..................................................................................................... 237

Contacting Dell

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Documentation feedback

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Accessing system information by using QRL

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Quick Resource Locator

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Summary of Contents for PowerEdge T430

Page 1: ...Dell PowerEdge T430 Owner s Manual Regulatory Model E30S Series Regulatory Type E30S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...hard drive indicator codes 27 NIC indicator codes 28 Redundant power supply unit indicator codes 28 Indicator codes for non redundant power supply unit 30 Internal dual SD module indicator codes 30 Locating Service Tag of your system 31 2 Converting the system from tower mode to rack mode 32 Safety instructions for converting system from tower to rack 32 Preparing a system for conversion from towe...

Page 4: ...ware and drivers 48 Downloading the drivers and firmware 49 6 Pre operating system management applications 50 Options to manage the pre operating system applications 50 System Setup 50 Viewing System Setup 51 System Setup details 51 System BIOS 52 iDRAC Settings utility 75 Device Settings 76 Dell Lifecycle Controller 76 Embedded system management 76 Boot Manager 77 Viewing Boot Manager 77 Boot Man...

Page 5: ... drive from a 3 5 inch hard drive adapter 104 Installing a 2 5 inch hot swappable hard drive into a 3 5 inch hard drive adapter 105 Removing a 3 5 inch hard drive adapter from a 3 5 inch hot swappable hard drive carrier 106 Installing a 3 5 inch hard drive adapter into the 3 5 inch hot swappable hard drive carrier 107 Removing a hot swappable hard drive from a hard drive carrier 108 Installing a h...

Page 6: ...emoving a GPU card 154 Installing an optional GPU card 156 iDRAC port card optional 157 Removing the iDRAC port card 157 Installing the iDRAC port card 159 Replacing an SD vFlash card 160 Internal dual SD module optional 161 Removing the internal dual SD module 161 Installing the internal dual SD module 162 Internal SD card 164 Removing an optional internal SD card 164 Installing an optional inter...

Page 7: ...e 202 Installing the VGA module 203 System board 204 Removing the system board 204 Installing the system board 207 Restoring the Service Tag by using the Easy Restore feature 210 Entering the system Service Tag by using System Setup 210 Trusted Platform Module 211 Installing the Trusted Platform Module 211 Initializing the TPM for BitLocker users 212 Initializing the TPM for TXT users 212 System t...

Page 8: ...bleshooting the system battery 227 Troubleshooting power supply units 228 Troubleshooting power source problems 228 Power supply unit problems 228 Troubleshooting cooling problems 229 Troubleshooting cooling fans 229 Troubleshooting system memory 230 Troubleshooting an internal USB key 231 Troubleshooting an SD card 231 Troubleshooting an optical drive 232 Troubleshooting a tape backup unit 233 Tr...

Page 9: ...y up to 12 DIMMs and storage capacity of up to 16 hard drives SSDs The T430 is available in the following configurations Table 1 Dell PowerEdge T430 system configurations System Configuration 3 5 inch hard drive system Up to four 3 5 inch cabled hard drives Up to eight 3 5 inch hot swappable hard drives 2 5 inch hard drive system Up to sixteen 2 5 inch hot swappable hard drives 9 ...

Page 10: ...tem view with supported configurations Front panel features The front panel provides access to the features available on the front of the server such as the power button NMI button system identification tag system identification button and USB and VGA ports The 10 ...

Page 11: ...the front panel Front panel features of 16 x 2 5 inch hot swappable hard drive chassis Figure 2 Front panel features a 16 x 2 5 inch hot swappable hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 LCD menu buttons 5 Information tag 6 LCD panel 7 USB management port iDRAC Direct port 8 USB port 11 ...

Page 12: ...e a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode LCD menu buttons Press the LCD menu buttons to navigate the control panel LCD menu Information tag Displays system informat...

Page 13: ... 0 compliant Optical drive or tape drive bay Allows you to install optical drives or tape drives For more information on supported optical drives and tape drives see the Optical drives and tape drives section Physical drives 3 5 inch hard drives and 2 5 inch hard drives SSDs Related links LCD panel Optical drives and tape drives optional 13 ...

Page 14: ... 5 inch hot swappable hard drive chassis Figure 3 Front panel features of a 8 x 3 5 inch hot swappable hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 LCD menu buttons 5 Information tag 6 LCD panel 14 ...

Page 15: ...rating system documentation System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode LCD menu buttons Press the LCD ...

Page 16: ...ore information on supported optical drives and tape drives see the Optical drives and tape drives section Physical drives 3 5 inch hard drives and 2 5 inch hard drives SSDs Related links LCD panel Optical drives and tape drives optional Front panel features of 8 x 3 5 inch hot swappable hard drive chassis in rack mode Figure 4 Front panel features 8 x 3 5 inch hot swappable hard drive chassis in ...

Page 17: ...tion button Press the system ID button To locate a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode LCD menu buttons Press the LCD menu buttons to navigate the control panel LC...

Page 18: ... from tower to the rack mode see the Preparing a system for conversion from tower mode to rack mode section USB port Use the USB 3 0 port to connect USB devices to the system These ports are 9 pin USB 3 0 compliant Optical drive or tape drive bay Allows you to install optical drives or tape drives For more information on supported optical drives and tape drives see the Optical drives and tape driv...

Page 19: ...5 inch cabled hard drive chassis Figure 5 Front panel features and indicators 4 x 3 5 inch cabled hard drive chassis 1 Power button 2 NMI button 3 System identification button 4 Information tag 5 Diagnostic indicators 6 USB ports 19 ...

Page 20: ...icular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode Informati on tag Displays system information such as service tag NIC and MAC address Diagnosti c indicators The diagnostic indicato...

Page 21: ...andby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel The LCD backlight remains off if LCD messaging is turned off using the iDRAC utility the LCD panel or other tools Figure 6 LCD panel features Table 6 LCD panel features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the curso...

Page 22: ... SEL entry Select Simple to view LCD error messages in a simplified user friendly description For more information about error messages see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software Set home Select the default information to be displayed on the Home screen See View menu section for the options and option items that can be set as the default...

Page 23: ...ply sockets cable management arm connectors iDRAC storage media NIC ports and USB and VGA ports A majority of the expansion card ports can be accessed from the back panel The hot swappable and cabled power supply units are accessible from the back panel Back panel features Figure 7 Back panel features 1 Power supplies PSU1 and PSU2 2 USB connectors 4 23 ...

Page 24: ...s are USB 2 0 compliant and one port is USB 3 0 compliant System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or off To reset iDRAC press and hold the button for more than 15 seconds NOTE If the system stops responding during POST press and hold the system ID button for more than five seconds to enter the BIOS progress mode i...

Page 25: ...s the power button Table 8 Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health None required The indicator flashes amber When the system is turned on When the system is in standby If any error condition exists For example a failed fan PSU or a hard drive Check the System Event Log or system messages for ...

Page 26: ... indicator flashes amber if the system experiences a thermal error for example the ambient temperature is out of range or fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See the ...

Page 27: ...the status indicator on the right side does not function and remains OFF Table 9 Hot swappable hard drive indicators Drive status indicator pattern RAID only Condition Flashes green two times per second Identifying drive or preparing for removal OFF Drive ready for insertion or removal NOTE The drive status indicator remains OFF until all hard drives are initialized after the system is turned on D...

Page 28: ...ondition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Redundant power supply...

Page 29: ...formance EPP label on the back NOTE Ensure that both the PSUs are of the same capacity NOTE Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on D Flashing amber Indicates a problem with the PSU CAUTION When correcting a PSU mismatch replace only the PSU with the flashing indicator Swapping the other PSU to make a m...

Page 30: ...alid power source is connected to the PSU and the PSU is operational Internal dual SD module indicator codes The Internal Dual SD module IDSDM provides you with a redundant SD card solution You can configure the IDSDM for storage or as the OS boot partition The IDSDM card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and pr...

Page 31: ... has failed D Amber Indicates that the card is offline has failed or is write protected E Not lit Indicates that the card is missing or is booting Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the info...

Page 32: ...he product CAUTION Do not attempt to convert your system into a rack unless authorized by Dell Only customers certified by Dell for tower to rack conversion can convert a tower system into a rack system NOTE For specific caution statements and procedures see the rack installation documentation for your system at Dell com poweredgemanuals For complete safety and regulatory information see the safet...

Page 33: ...er for rack mode into the control panel assembly 5 Remove the system top cover 6 Install the control panel assembly for rack mode into the chassis 7 To attach the rack ears complete the following steps a Align the screw holes on the right rack ear with the screw holes on the right side of the rack system b Install the screws using a Phillips 2 screwdriver Figure 12 Removing and installing the rack...

Page 34: ...ng the system cover Removing the control panel assembly Removing the control panel assembly cover Installing the VGA module Installing the control panel assembly cover Removing the system top cover Installing the control panel assembly Removing the VGA module Installing the system cover After working inside your system 34 ...

Page 35: ...onfiguring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about installing the operating system see the operating system documentation Dell com operatingsystemmanuals For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see ...

Page 36: ...ise systems management see the OpenManage Connections Enterprise Systems Management documents Dell com omconnectionsenterprisesystemsman agement For information about connections and client systems management see the OpenManage Connections Client Systems Management documentation Dell com dellclientcommandsuitemanuals For information about viewing inventory performing configuration and monitoring t...

Page 37: ...Task Document Location by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide 37 ...

Page 38: ...4 Technical specifications The technical and environmental specifications of your system are outlined in this section Chassis dimensions Figure 13 Chassis dimensions of Dell PowerEdge T430 system 38 ...

Page 39: ...dge T430 system supports up to two AC or DC redundant power supply units PSUs Table 17 PSU specifications PSU Class Heat dissipation maximum Frequency Voltage 450 W AC Bronze 1871 BTU hr 50 60 Hz 100 240 V AC 6 5 A 3 5 A autoranging 495 W AC Platinum 1908 BTU hr 100 240 V AC 6 5 A 3 A autoranging 750 W AC Platinum 2891 BTU hr 100 240 V AC 10 A 5 A autoranging 1100 W AC Platinum 4100 BTU hr 100 240...

Page 40: ... length x8 x8 NOTE To use PCIe slots 5 and 6 both the processors must be installed NOTE The expansion card slots are not hot swappable Memory specifications The PowerEdge T430 system supports 1866 MT s 2133 MT s or 2400 MT s DDR4 Registered DIMMs Table 19 Memory specifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twelve 288 pin 4 GB single rank RDIMMs 8 GB 16 GB and 32 GB ...

Page 41: ...VD ROM drive or DVD RW drive Table 21 Optical Drive Specifications Drives Optical drive One optional SATA DVD ROM drive or DVD RW drive NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removable media storage device Tape drive The PowerEdge T430 system supports up to two optional 5 25 inch tape drive NOTE If your system is installed with a double...

Page 42: ...g table provides more information about the USB specifications Table 22 USB specifications System Front panel Back panel Internal PowerEdge T430 One USB 2 0 compliant port and one USB 3 0 complaint port Six Hi Speed USB Host Five USB 2 0 compliant ports one USB 3 0 complaint ports One 9 pin USB 3 0 compliant port NIC ports The PowerEdge T430 system supports two Network Interface Controller NIC por...

Page 43: ...rating and Storage 20 C h 36 F h Storage Temperature Limits 40 C to 65 C 40 F to 149 F Continuous operation for altitude less than 950 m or 3117 ft 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment Relative Humidity Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 Relative Humidity with 29 C 84 2 F maximum dew po...

Page 44: ...ponsibility of the customer NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditi...

Page 45: ...igh as 40 C For temperatures between 35 C and 40 C de rate maximum allowable temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 29 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and ...

Page 46: ...NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log 46 ...

Page 47: ...and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s ...

Page 48: ...erating system by using one of the following resources Table 28 Resources to install the operating system Resources Location Dell Systems Management Tools and Documentation media Dell com operatingsystemmanuals Dell Lifecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating...

Page 49: ...ervice Tag or under General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are displayed 4 Download the drivers you need to a USB drive CD or DVD Downloading the drivers and firmware Dell recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure that you clear th...

Page 50: ...onment PXE Related links System Setup Boot Manager Dell Lifecycle Controller PXE boot System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two met...

Page 51: ...ils The System Setup Main Menu screen details are explained as follows Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the ...

Page 52: ... you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS Related links System BIOS System BIOS Settings details System BIOS Settings details The System BIOS Settings screen details are explained as follows O...

Page 53: ...d NMI buttons on the system Miscellaneous Settings Specifies options to change the system date time and so on Related links System BIOS Viewing System BIOS Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI It also enables you to specify the boot order Related links Boot Settings details System BIOS Viewing Boot Settings Choosing the system boot mode Cha...

Page 54: ...ault Hard Disk Failover Specifies the hard drive that is booted in the event of a hard drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first hard drive in the list is attempted to boot When this option is set to Enabled all hard drives are attempted to boot in the order selected in the Hard Disk Dri...

Page 55: ...ed links Boot Settings Boot Settings details Viewing Boot Settings Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On the System Setup Main Menu screen click System BIOS Boot Settings 2 Click Boot Option Settings Boot Sequence 3 Use the arrow keys to se...

Page 56: ...ice PXE Device n Settings n 1 to 4 Enables you to control the configuration of the PXE device Related links Network Settings Viewing Network Settings UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 Enables or disables the iSCSI device When...

Page 57: ...iately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Security Related links System Security System Security Settings details System Security Settings ...

Page 58: ... behaves after AC power is restored to the system This option is set to Last by default AC Power Recovery Delay Sets the time delay for the system to power up after AC power is restored to the system This option is set to Immediate by default User Defined Delay 60s to 240s Sets the User Defined Delay option when the User Defined option for AC Power Recovery Delay is selected UEFI Variable Access P...

Page 59: ...zed Signature Database Imports exports deletes or restores entries in the Authorized Signature Database db Forbidden Signature Database Imports exports deletes or restores entries in the Forbidden Signature Database dbx Creating a system and setup password Prerequisites Ensure that the password jumper is enabled The password jumper enables or disables the system password and setup password feature...

Page 60: ...stem displays an error message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Related links System Security Deleting or changing system and setup password Prerequisites NOTE You cannot delete or change an existing system or setup password if the Password Status is set...

Page 61: ...h the setup password option to protect the system password from unauthorized changes Related links System Security System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Related links System Information details System BIOS Viewing System Information Viewing System Information To view the System Information s...

Page 62: ... System Information Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions such as system memory testing and node interleaving Related links Memory Settings details System BIOS Viewing Memory Settings Viewing Memory Settings To view the Memory Settings screen perform the following steps 1 Turn on or restart your system...

Page 63: ...ishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if Non Uniform Memory architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuratio...

Page 64: ... option is set to Disabled by default NOTE Enabling this option may negatively impact the overall system performance Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization This option is set to Enabled by default Address Translation Service ATS Defines the Address Translation Cache ATC for devices to cache the DMA transactions This option pro...

Page 65: ...able this option only when System Profile is set to Performance NOTE Depending on the number of installed CPUs there may be up to four processor listings Number of Cores per Processor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Specifies the maximum c...

Page 66: ...HCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to tu...

Page 67: ... D Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity ...

Page 68: ...the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port H Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enable...

Page 69: ... SATA Settings Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports Related links Integrated Devices details System BIOS Viewing Integrated Devices Viewing Integrated Devices To view the Integrated Devices screen perform the following steps 1 Turn on or r...

Page 70: ... Integrated Network Card 1 option Configure the Embedded NIC1 and NIC2 option by using the NIC management utilities of the system I OAT DMA Engine Enables or disables the I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video...

Page 71: ...al Communication Related links Serial Communication Serial Communication details Serial Communication details The Serial Communication screen details are explained as follows Option Description Serial Communication Selects serial communication devices Serial Device 1 and Serial Device 2 in BIOS BIOS console redirection can also be enabled and the port address can be specified This option is set to...

Page 72: ...onsole terminal type This option is set to VT 100 VT 220 by default Redirection After Boot Enables or disables the BIOS console redirection when the operating system is loaded This option is set to Enabled by default Related links Serial Communication Viewing Serial Communication System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings s...

Page 73: ... States Enables or disables the processor to operate in all available power states This option is set to Enabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol sc...

Page 74: ...Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Miscellaneo...

Page 75: ...SC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer to be ready due to the forced system reset When disabled ISC does not execute Related links Miscellaneous Settings View...

Page 76: ...ystems management capabilities including system deployment configuration update maintenance and diagnosis LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Related links Embedded system management Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout ...

Page 77: ...g with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager...

Page 78: ...m Related links Boot Manager PXE boot The Preboot Execution Environment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 78 ...

Page 79: ...anty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a component or with a blank Before working inside your system Prerequisites Follow ...

Page 80: ...ools You need the following tools to perform the removal and installation procedures Key to the bezel lock This is needed only if your system includes a bezel Phillips 2 screwdriver Plastic scribe Wrist grounding strap Front bezel optional The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when pressing the reset or power button The ...

Page 81: ... optional front bezel Installing the optional front bezel 1 Locate and remove the bezel keys NOTE There are two bezel keys attached to the back of the bezel 2 Insert the bezel tabs into the bezel tab slots in the chassis 3 Press the release latch and push the bezel toward the system until the bezel locks into place 4 Lock the bezel by using the key 81 ...

Page 82: ...hat you remove the system feet only when you are converting the system from the tower mode to the rack mode or when you are replacing the system feet with the wheel assembly 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Turn the system feet inward 4 Place the system on its side on a flat and stable surface Steps Remove the screws...

Page 83: ... necessary to provide a stable foundation for the system Failure to install the feet poses the risk of having the system tip over possibly causing bodily injury or damage to the system 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Place the system on its side on a flat and stable surface Steps 1 Align the tabs on the system feet ...

Page 84: ... wheels optional tower mode Caster wheels provide mobility to the system in the tower mode The caster wheel assembly consists of Caster wheel units front and back Two screws for the caster wheel units Installing caster wheels Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Place the system on its side on a flat and st...

Page 85: ...he slots on the base of the chassis and insert the hooks into the slots 4 Slide the front wheel to the front of the system and secure the unit in place using a screw Figure 18 Installing caster wheels 1 support unit 2 screw for support unit 2 3 slot on base of the tower 4 4 wheel assembly unit 2 5 screw for wheel assembly 2 Related links Safety instructions Removing the system feet Removing caster...

Page 86: ...it slightly to the back of the system to release the retention hooks and pull the front wheel unit 3 Remove the screw securing the back wheel unit to the base of the chassis 4 Slide the back wheel unit slightly to the front of the system to release the retention hooks and pull the back wheel unit Figure 19 Removing caster wheels 1 slot on base of the tower 4 2 wheel assembly unit 2 3 screw for whe...

Page 87: ...curity Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system and any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 If installed remove the front bezel 5 Place the system on a flat stable surface Steps 1 Turn the latch release lock to the unlocked position 2 Press the cover r...

Page 88: ...tem Removing the optional front bezel Installing the system cover Installing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Press the cover...

Page 89: ...side your system Removing the system cover Installing the optional front bezel Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not...

Page 90: ... Your system supports one of the following configurations Systems with cabled hard drives support one optical drive and one tape drive Systems with hot swappable hard drives support up to one optical drive and two tape drives NOTE If your system is installed with a double width GPU card the system supports only one 5 25 inch removal media storage NOTE You can also install a Dell PowerVault RD1000 ...

Page 91: ...cables from the back of the optical drive or tape drive NOTE Note the routing of the power and data cable inside the chassis when you remove them from the system board and the optical drive or tape drive You must route these cables correctly and in a similar manner when you replace them to prevent them from being pinched or crimped 2 To remove the optical tape drive push the release latch as indic...

Page 92: ...g the optical drive or tape drive 1 optical drive or tape drive 2 guide 3 release latch NOTE The following figure shows the cabling diagram for an optical drive tape drive with an x16 backplane All backplanes have an ODD connector 92 ...

Page 93: ... connector on the PERC card 4 PERC card 5 system board 6 SAS tape drive 7 tape drive 8 optical drive Next steps 1 Install the optical drive or tape drive 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing the optical drive or tape drive 93 ...

Page 94: ...ck and prepare the drive for installation For instructions see the documentation that shipped with the drive If you are installing a SAS tape drive you must have an internal tape adapter installed For more information on installing a SAS tape drive see installing an expansion card section 2 If applicable remove the old drive or the drive blank 3 Align the guide on the drive with the slot on drive ...

Page 95: ...he entire system The airflow passes through all the critical parts of the system where the vacuum pulls air across the entire surface area of the heat sink thus allowing increased cooling Removing the cooling shroud Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documenta...

Page 96: ...ng the touch points lift the cooling shroud away from the system NOTE Systems with x16 hard drive backplanes use a different cooling shroud To ensure proper cooling always install the cooling shroud provided with your system Figure 26 Removing the cooling shroud 3 5 inch hard drive system 1 chassis intrusion switch 2 touch points 2 3 slots 2 4 chassis intrusion switch connector on the system board...

Page 97: ...roduct 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Do not operate the system with the cover removed for a duration exceeding 5 minutes NOTE For proper seating of the cooling shroud in the system chassis ensure that the cables inside the system are routed along the chassis wall and se...

Page 98: ...em Removing the cooling shroud Removing an expansion card Installing an expansion card After working inside your system Hot swappable hard drives Your system supports Entry Hard Drives and Enterprise Class Hard Drives Entry Hard Drives are designed for 8x5 operating environment with less workload rating to drives and Enterprise Class Drives are designed for 24x7 operating environment Selecting the...

Page 99: ... Removing a hot swappable hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and fol...

Page 100: ...entation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID ...

Page 101: ...f installed remove the hard drive carrier blank 3 Install a hot swappable hard drive into the hot swappable hard drive carrier Steps 1 Press the release button on the front of the hot swappable hard drive carrier and open the hot swappable hard drive carrier handle 2 Insert the hot swappable hard drive carrier into the hard drive slot and push the hot swappable hard drive carrier until it comes in...

Page 102: ...orized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines list...

Page 103: ...nstalling the optional front bezel Installing a hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 32 Installing a 2 5 inch hard drive blank 1 hard drive blank 103 ...

Page 104: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch hot swappable hard drive carrie...

Page 105: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the...

Page 106: ...emoving a 3 5 inch hard drive adapter from a 3 5 inch hot swappable hard drive carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hot swappable hard drive carrier from the system Steps 1 Remove the screws from the rails on the 3 5 inch hot swappable hard drive carrier 2 Lift the 3 5 inch hard ...

Page 107: ...inch hard drive adapter Steps 1 Insert the 3 5 inch hard drive adapter into the 3 5 inch hot swappable hard drive carrier with the connector end of the hard drive toward the back of the 3 5 inch hot swappable hard drive carrier 2 Align the screw holes on the 3 5 inch hard drive adapter and the 3 5 inch hard drive with the holes on the 3 5 inch hot swappable hard drive carrier 3 Install the screws ...

Page 108: ...rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier Figure 37 Removing a hot swappable hard drive from a hard drive carrier 1 screw 4 2 hard drive 3 hard drive carrier Next steps 1 Install the hot swappable hard drive into the hard drive carrier 2 Install the hot swappable hard drive carrier into the system Related links Safety instructions Installing a hot swappabl...

Page 109: ...bled hard drives Your system supports up to four 3 5 inch SAS or SATA cabled hard drives Cabled hard drives are installed in an internal hard drive bay CAUTION Do not turn off or restart your system while the hard drive is being formatted Doing so can cause a hard drive failure NOTE Use only hard drives that have been tested and approved for use with your system Removing the internal hard drive ba...

Page 110: ...bay to the chassis 2 Lift the internal hard drive bay up and out of the chassis Figure 39 Removing the internal hard drive bay 1 cabled hard drives 4 2 captive screws 2 3 internal hard drive bay Next steps Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing the internal hard drive bay Removing a ...

Page 111: ...llow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the 2 Phillips screwdriver ready Steps 1 Align the internal hard drive bay with the tabs on the chassis and slide the internal hard drive bay into the chassis 2 Secure the internal hard drive bay to the chassis using the two captive screws 3 Fig...

Page 112: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your sy...

Page 113: ...Figure 41 Removing a cabled hard drive 1 spare screws 2 hard drive connector 3 hard drive 4 internal hard drive bay 5 screws 4 113 ...

Page 114: ...abling Cabled hard drives 1 SATA optical drive connector on system board 2 SATA tape drive connector on system board 3 SATA A connector on system board 4 system board 5 hard drives 6 tape drive 7 optical drive 114 ...

Page 115: ...m board 5 SAS connector on PERC card 6 PERC card 7 front panel HDD LED controller connector on the PERC card 8 hard drives 9 tape drive 10 optical drive Next steps 1 Install the internal hard drive bay into the chassis 2 If disconnected reconnect the power and data cable s to the remaining hard drive s in the internal hard drive bay 3 Follow the procedure listed in the After working inside your sy...

Page 116: ...by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your system section 4 Disconnect the power and data cables from the hard drive s in the internal hard drive bay 5 Remove the internal ha...

Page 117: ...cedure listed in the After working inside your system section 4 Enter System Setup and ensure that the hard drive controller is enabled 5 Exit System Setup and restart the system 6 Install any software required for operating the hard drive as described in the documentation for the hard drive Related links Safety instructions Before working inside your system Removing the internal hard drive bay In...

Page 118: ...support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To prevent damage to the drives and backplane remove the hard dri...

Page 119: ...Figure 45 Removing an x16 hard drive backplane 1 x16 hard drive backplane 2 release pin 3 power connector 4 power cable 5 signal cable 6 SAS cable 119 ...

Page 120: ...Figure 46 Connectors on an x16 hard drive backplane 1 backplane power connector 2 x16 backplane 3 power connector for the optical and tape drives 4 signal connector 5 SAS A connector 120 ...

Page 121: ...em board 2 SATA tape drive connector on system board 3 PERC card 4 SAS connector on PERC card 5 SAS connector on PERC card 6 PERC card 7 system board 8 x16 backplane 9 SAS B connector on the x16 backplane 10 SAS A connector on the x16 backplane 11 SAS tape drive 12 SATA tape drive 13 optical drive 121 ...

Page 122: ...d 2 SATA tape drive connector on system board 3 SATA B connector on system board 4 SATA A connector on system board 5 SAS connector on PERC card 6 PERC card 7 system board 8 x8 backplane 9 SAS B connector on backplane 10 SAS A connector on backplane 11 SAS tape drive 12 SATA tape drive 13 optical drive 122 ...

Page 123: ...or on PERC card 4 PERC card 5 SAS connector on PERC card 6 PERC card 7 system board 8 x8 backplane 9 SAS B connector on backplane 10 SAS A connector on backplane 11 SAS tape drive 12 SATA tape drive 13 optical drive Related links Safety instructions Before working inside your system Removing a hot swappable hard drive carrier Installing the hard drive backplane 123 ...

Page 124: ...uidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Use the hooks at the back of the hard drive bay as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release pin locks into the slot 3 Connect the SAS power and signal cables to the hard drive backplane Figure 50 Installin...

Page 125: ...y guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To prevent damage to the hard drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION Note the slot number of each hard drive and temporarily label the slots before removing the hard drives so that you can r...

Page 126: ...ystem section Related links Safety instructions Before working inside your system Removing the cooling shroud Removing the hard drive backplane Installing a four slot hard drive blank After working inside your system Installing a four slot hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working insi...

Page 127: ...section Related links Safety instructions Before working inside your system Removing a four slot hard drive blank Installing the hard drive backplane Installing the cooling shroud After working inside your system System memory Your system supports DDR4 registered DIMMs RDIMMs It supports DDR4 voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating fre...

Page 128: ...l In each channel of the 4 socket set the release levers of the first socket are marked white and those of the second socket are marked black In the 2 socket set each release lever is marked white Figure 53 Memory socket locations Memory channels are organized as follows Table 30 Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Processor 1 slots A1 and A5 slots A2 and A6 slots A3 ...

Page 129: ...en Populate the sockets by highest capacity DIMM in the following order first in sockets with white release levers and then black For example if you want to mix 16 GB and 8 GB DIMMs populate 16 GB DIMMs in the sockets with white release tabs and 8 GB DIMMs in the sockets with black release tabs In a dual processor configuration the memory configuration for each processor must be identical For exam...

Page 130: ...g this feature must be enabled in System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configura...

Page 131: ...16 4 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 8 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 16 1 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 24 4 6 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 8 3 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 32 4 8 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 8 4 1R...

Page 132: ...R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 16 3 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 64 8 8 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 16 4 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 32 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 96 16 6 2R x8 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5...

Page 133: ...R x4 1866 MT s A1 A2 A3 A4 A5 A6 256 32 8 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 Table 34 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 8 4 2 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 B1 16 4 4 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 B1 B2 8...

Page 134: ... MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 B1 48 4 12 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 8 6 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 B1 B2 B3 64 8 8 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 16 4 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 B1 B2 32 2 2R x8 2400 MT s 2R x8 2133 MT s 2R x8 1866 MT...

Page 135: ... x8 2400 MT s 2R x4 2133 MT s 2R x8 2133 MT s 2R x4 1866 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 NOTE 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 A7 and A8 192 16 12 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 32 6 2R x4 2400 MT s 2R x4 2133 MT s 2R x4 1866 MT s ...

Page 136: ...nside your system section 3 Remove the cooling shroud WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be instal...

Page 137: ... your system section Related links Safety instructions Before working inside your system Installing memory modules Removing the cooling shroud Installing the cooling shroud After working inside your system Installing memory modules Prerequisites WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Han...

Page 138: ... module or metallic contacts 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module e...

Page 139: ...oling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that ar...

Page 140: ...king inside your system Removing the cooling shroud Installing the internal cooling fan After working inside your system Installing the internal cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and ...

Page 141: ...ve or install the internal cooling fan by holding the fan blades 2 Align the four tabs on the internal cooling fan with the four slots on the chassis wall 3 Press and slide the internal cooling fan into the slots until the release tab locks into place 4 Connect the internal cooling fan power cable to theFAN1 connector on the system board Figure 57 Installing the internal cooling fan 1 arrow 2 inte...

Page 142: ... covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud Steps 1 Disconnect the external cooling fan power cable from the system board 2 Remove the four screws that secure the ...

Page 143: ...l cooling fan Removing the cooling shroud After working inside your system Installing the external cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...

Page 144: ...oling fan into the corresponding slots at the back of the chassis 3 Use the four screws to secure the external cooling fan to the chassis 4 Connect the external cooling fan power cable to the FAN2 connector on the system board Figure 59 Installing the external cooling fan 1 back of the system chassis 2 external cooling fan 3 bottom hook 2 4 screw 4 5 upper hook 6 external cooling fan power cable s...

Page 145: ...g the optional internal USB memory key Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow th...

Page 146: ...rt Next steps 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup and verify that the USB memory key is detected by the system Related links Safety instructions System board connectors Before working inside your system After working inside your system Expansion card holder 146 ...

Page 147: ...overed by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps Press the tab and remove the expansion card holder from the chassis Figure 62 Removing the expansion card holder 1 projection 2 2 tab 3 expansi...

Page 148: ...s not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps Align the expansion card holder with the projections on the chassis and push it down until firmly seated Figure 63 Installing the expans...

Page 149: ...sion cards NOTE Do not use slots 5 and 6 for single processor configuration CPU1 NOTE When your system is installed with a double width GPU card in slot 3 you cannot install an expansion card in slot 2 NOTE When your system is installed with a double width GPU card in slot 4 you cannot install an expansion card in slot 3 NOTE The expansion cards are not hot swappable The following table provides a...

Page 150: ... as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansio...

Page 151: ...Figure 64 Removing an expansion card 1 expansion card latch 2 expansion card 3 expansion card connector Figure 65 Removing the filler bracket 1 expansion card latch 2 slot 151 ...

Page 152: ...ect the cables from the expansion card Steps 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Open the expansion card latch for the slot in which you want to install the expansion card 3 Remove the filler bracket by performing the following steps a Open the two expansion card latches b Slide the filler brackets out from the ...

Page 153: ...Figure 66 Installing an expansion card 1 expansion card latch 2 expansion card 3 expansion card connector Figure 67 Installing the filler bracket 1 expansion card latch 2 slot 153 ...

Page 154: ...oduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section...

Page 155: ...ller brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 2 Close the two expansion card latches 3 Replace the expansion card holder 4 Install the cooling shroud 5 Follow the procedure listed in the After working inside your system section...

Page 156: ...procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card holder 5 Open the two expansion card latches 6 Remove the filler brackets NOTE Store this bracket for future use Filler brackets must be installed in empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system an...

Page 157: ... port card features a dedicated NIC port and is used for remote advanced management of the system through the network An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment environment that enables automation of server configuration scripts and imaging It emulates a USB devi...

Page 158: ... media card 4 iDRAC port card 5 captive screw 2 6 iDRAC port card connector Next steps 1 Install the iDRAC port card 2 Install the cooling shroud 3 Install the internal cooling fan 4 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing the cooling shroud Removing the internal cooling fan Installing ...

Page 159: ...oduct 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Remove the cooling shroud 5 Remove the internal cooling fan Steps 1 Align and insert the tabs on the iDRAC port card on the slots on the chassis wall 2 Insert the iDRAC port card into the connector on...

Page 160: ...r working inside your system Replacing an SD vFlash card Prerequisites NOTE This procedure applies only to the eight hard drive system Steps 1 Locate the vFlash media slot on the system 2 To remove the installed SD vFlash card push inward on the card to release it and pull the card from the card slot Figure 72 Removing the SD vFlash card 1 SD vFlash card 2 SD vFlash card slot 3 To install the SD v...

Page 161: ...dancy Removing the internal dual SD module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Page 162: ...ud After working inside your system Installing the internal dual SD module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered...

Page 163: ... tab 3 IDSDM connector Next steps 1 Install the SD card s NOTE Temporarily label each SD card with its corresponding slot before removal Replace the SD card s into the same slots 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing an optional internal SD card Instal...

Page 164: ...tions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud Steps 1 Locate the SD card slot on the internal dual SD module and press the card to release it from the slot NOTE Temporarily label each SD card with its corresponding slot numbe...

Page 165: ...ine or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Ensure that the Internal SD Card Port opti...

Page 166: ... system Removing the cooling shroud Installing the cooling shroud Removing an optional internal SD card After working inside your system Processors and heat sinks Use the following procedure when Removing and installing a heat sink Installing an additional processor Replacing a processor NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket 166 ...

Page 167: ...re working inside your system section 4 If installed remove the full length PCIe card s 5 Remove the cooling shroud Steps 1 Loosen one of the screws that secure the heat sink to the system board Allow some time approximately 30 seconds for the heat sink to loosen from the processor 2 Remove the screw diagonally opposite the screw you first removed 3 Repeat the procedure for the remaining two screw...

Page 168: ...on your system NOTE You can update the system BIOS by using the Dell Lifecycle Controller 4 Follow the procedure listed in the Before working inside your system section 5 Remove the cooling shroud 6 Remove the heat sink WARNING The processor will be hot to touch for some time after the system has been powered down Allow the processor to cool before removing it CAUTION The processor is held in its ...

Page 169: ...n first socket release lever 7 socket 8 socket keys 4 Next steps 1 Replace the processor 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing the cooling shroud Removing a heat sink Installing a processor After working inside your system 169 ...

Page 170: ...or are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Unpack...

Page 171: ... near the lock icon and push it under the tab to lock it 12 Similarly lower the open first socket release lever near the unlock icon and push it under the tab to lock it Figure 80 Installing a processor 1 socket release lever 1 2 pin 1 corner of the processor 3 processor 4 slot 4 5 processor shield 6 socket release lever 2 7 processor socket 8 tab 4 Next steps NOTE Ensure that you install the heat...

Page 172: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdrive...

Page 173: ... to the system board 5 Tighten the screw diagonally opposite to the first screw you have tightened NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop after the screw is seated The screw tension should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining...

Page 174: ...e cooling shroud Removing a heat sink After working inside your system Redundant AC power supply Your system supports either Two 495 W 750 W or 1100 W Platinum AC power supply modules or Two 450 W Bronze AC power supply modules NOTE When two identical PSUs are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is sup...

Page 175: ...PSU is switched to the sleep state You can configure the hot spare feature by using the iDRAC settings For more information about iDRAC settings see the Integrated Dell Remote Access Controller User s Guide available at Dell com idracmanuals Removing a redundant AC power supply unit Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubl...

Page 176: ...ooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Verify that both power sup...

Page 177: ... functioning properly Related links Safety instructions Removing the power supply unit blank Removing a redundant AC power supply unit Removing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in...

Page 178: ...it blank Installing a redundant power supply unit Installing the power supply unit blank After working inside your system Installing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produ...

Page 179: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If installed remove the redundant power supply units PSUs or PSU blank Steps 1 Remove the screw that secures the PSU divider t...

Page 180: ...ny attached peripherals Non redundant AC cabled power supply unit Your system supports a non redundant 450 W AC power supply unit PSU NOTE Non redundant PSU is supported in systems with cabled hard drives and systems with an x8 backplane NOTE When selecting or upgrading your system configuration verify the system power consumption with the Dell Energy Smart Solution Advisor at Dell com ESSA to ens...

Page 181: ... is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Disconnect all the power cables from the power supply unit PSU to the system board hard drive backplane ha...

Page 182: ...ctor 6 P2 cable connector 7 P3 cable connector 8 backplane connector Next steps 1 Install a non redundant PSU 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing a cabled power supply unit After working inside your system 182 ...

Page 183: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Unpack the new power supply unit PSU Steps 1 Slide the new PSU into the PSU cage until the PSU is fully seated 2 Tighten the screw to secure the PSU to the chassis 3 Connect a...

Page 184: ...cage 5 P1 cable connector 6 P2 cable connector 7 P3 cable connector 8 backplane connector Next steps Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing a cabled power supply unit After working inside your system 184 ...

Page 185: ...fety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To prevent damage to the power interposer board you must remove the power supply units PSUs or PSU blank from the system before removing the power interposer board PIB 3 Remove the PSUs o...

Page 186: ...lling the power interposer board After working inside your system Installing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Page 187: ...d connect power cable to the hard drive backplane Figure 91 Installing the power interposer board 1 GPU power connector 2 power interposer board 3 release latch 4 hooks 4 5 slots 4 Next steps 1 Install the cooling shroud 2 Install the PSUs or PSU blank 3 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system I...

Page 188: ...l is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 If installed remove the expansion card riser Steps 1 Locate the battery socket For more information see the J...

Page 189: ...panel assembly Removing the control panel assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read a...

Page 190: ...om the control panel Figure 94 Removing the control panel assembly 1 control panel 2 control panel cable 3 control panel USB cable 4 screw 5 Locate and press the tabs on the information tag 6 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag to replace it in the new control panel Figure 95 Removing and installing the information tag 1 info...

Page 191: ...ot authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Replace the blank information tag in the new control panel with the information tag retained from the old control panel NOTE Information tag lists sys...

Page 192: ...s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 ...

Page 193: ...el 1 tab 3 2 control panel assembly cover 3 slot 3 Next steps 1 Install the control panel assembly cover 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing the control panel assembly Preparing a system for conversion from tower mode to rack mode Installing the control panel assembly cover After ...

Page 194: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Align the three tabs on the control panel assembly cover with the slots on the control panel 2 Push the ...

Page 195: ... control panel board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructi...

Page 196: ...s on the control panel 3 Slide the control panel board toward the back of the control panel and lift the control panel board away from the control panel Figure 101 Removing the control panel board for systems with hot swappable hard drives Figure 102 Removing and installing the control panel board for systems with cabled hard drives 1 control panel board 2 screw 3 196 ...

Page 197: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the control pane...

Page 198: ...pable hard drives Figure 104 Installing the control panel board for systems with cabled hard drives Next steps 1 Install the control panel assembly cover 2 Install the control panel assembly 3 Follow the procedure listed in the After working inside your system section 198 ...

Page 199: ...is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure listed in the Before working inside your system section 4 Remove the control panel assembly 5 Remove the control panel assembly cover Steps 1 Disconnect the ...

Page 200: ...ling the LCD module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructio...

Page 201: ...e 5 screw Next steps 1 Install the control panel assembly cover 2 Connect the LCD cable the control panel cable and the control panel USB cable to the control panel board 3 Install the control panel assembly 4 Connect the control panel cable the LCD cable and the control panel USB cable to the system board 5 Follow the procedure listed in the After working inside your system section Related links ...

Page 202: ...ns that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the control panel assembly 4 Remove the control panel assembly cover Steps Release the hooks that secure the VGA module to the control panel board and remove the VGA module Figure 107 Removing the VGA ...

Page 203: ...am Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Align the slots on the VGA module with the VGA connector and hooks on the c...

Page 204: ...team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your system section CAUTION If you are using the Trusted Prog...

Page 205: ...es Steps 1 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 2 Remove the screws that secure the system board to the chassis Figure 109 Removing the screws on the system board 1 screws 9 CAUTION Do not lift the system board by holding a memory module processor or other components 205 ...

Page 206: ...d lift the system board out of the chassis Related links Safety instructions Before working inside your system Removing the expansion card holder Removing the cooling shroud Removing the internal dual SD module Removing the internal cooling fan Removing the iDRAC port card Removing the processor Removing memory modules Installing the system board After working inside your system 206 ...

Page 207: ...ped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the 2 Phillips screwdriver ready 3 Follow the procedure listed in the Before working inside your system section Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components 2 Hold the posts and lower the system board int...

Page 208: ...Figure 111 Installing the system board 1 system board 2 t handle posts 2 208 ...

Page 209: ...PM see the Trusted platform module section 2 Replace the following a processors s and heat sink s b internal USB key if required c internal dual SD module d cooling shroud e internal cooling fan f expansion cards g expansion card holder h iDRAC ports card 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the...

Page 210: ...feature The Easy Restore feature enables you to restore your system s Service Tag license UEFI configuration and the system configuration data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information 1 Turn on the system If B...

Page 211: ...nstalled or installed on another system board NOTE This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service technicians Installing the Trusted Platform Module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product d...

Page 212: ...rmation about initializing the TPM see http technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Com...

Page 213: ...ng that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 4 Remove the system ...

Page 214: ...y the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the tabs under the top cover with the slots on the top of the chassi...

Page 215: ...eps 1 Install the system cover 2 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Related links Safety instructions Before working inside your system 215 ...

Page 216: ...additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Prerequisites Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is boot...

Page 217: ...all detected devices Results Displays the results of all tests that are executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 217 ...

Page 218: ...rmation about jumpers and switches and describes the connectors on the various boards in the system Jumpers on the system board help to disable system and setup passwords You must know the connectors on the system board to install components and cables correctly System board connectors Figure 116 System board connectors 218 ...

Page 219: ... Board Jumper Settings 12 SLOT1 PCIE_G2_X4 PCH PCIe card connector 1 13 SLOT2 PCIE_G2_ X1 PCH PCIe card connector 2 14 SLOT3 PCIE_G3_X16 CPU1 PCIe card connector 3 15 SLOT4 PCIE_G3_X16 CPU1 PCIe card connector 4 16 SLOT5 PCIE_G3_X8 CPU2 PCIe card connector 5 17 SLOT6 PCIE_G3_X8 CPU2 PCIe card connector 6 18 BATTERY System battery 19 FAN1 Internal cooling fan connector 20 FAN2 External cooling fan ...

Page 220: ...t the next AC power cycle NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 Related links Disabling a forgotten password Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables these password features or disab...

Page 221: ...d 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Remove the system cover 8 Move...

Page 222: ...o avoid this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices ...

Page 223: ...lved proceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Check if ...

Page 224: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related links Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access...

Page 225: ... indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use another connector on the switch or hub 4 En...

Page 226: ... Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers if installed Expansion cards Cooling fan assembly if installed Cooling fans Memory modules Processor s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 Install the system c...

Page 227: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related links Getting help Using system diagnostics Troubleshooting the system battery Prer...

Page 228: ...instructions that are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose ...

Page 229: ...al cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command rac...

Page 230: ...nd attached peripherals and unplug the system from the power source Wait at least for 10 seconds and then reconnect the system to the power source 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter System Setup and check the system memory setting Make any changes t...

Page 231: ...overed by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Locate the USB key and reseat it 5 Install the system cover 6 Turn on...

Page 232: ... properly 9 If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure the system prompts you to perform a rebuild NOTE The rebuild is always sourced from the primary SD card to the secondary SD card Troubleshooting an optical drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and s...

Page 233: ...n the controller card 5 Perform the following steps to ensure that the controller card is properly installed a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Remove the system cover c Reseat the controller card in the expansion card slot d Install the system cover e Turn on the system and attached peripherals 6 Run the appropriate diagnostic tes...

Page 234: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE When troubleshooting a SAS or PERC controller see the documentation for your o...

Page 235: ... your operating system and the expansion card Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that each expansion card is firmly seated in its connector 5 Install the system cover 6 Turn on the system and attached peripherals 7 ...

Page 236: ...t is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostics test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are properl...

Page 237: ...ategories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical ...

Page 238: ...navigate to your specific product or 2 Use your smartphone or tablet to scan the model specific Quick Resource QR code on your Dell PowerEdge system or in the Quick Resource Locator section Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting dell com QRL or by using your smartphone or tablet and a mo...

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