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Summary of Contents for P54G

Page 1: ...XPS 13 Service Manual Computer Model XPS 9360 Regulatory Model P54G Regulatory Type P54G002 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 09 Rev A01 ...

Page 3: ...1 Screw list 12 After working inside your computer 14 Removing the base cover 15 Procedure 15 Replacing the base cover 18 Procedure 18 Removing the battery 19 Prerequisites 19 Procedure 19 Replacing the battery 22 Procedure 22 Post requisites 22 Removing the solid state drive 23 Prerequisites 23 Procedure 23 3 ...

Page 4: ...less card 29 Procedure 29 Post requisites 30 Removing the speakers 31 Prerequisites 31 Procedure 31 Replacing the speakers 33 Procedure 33 Post requisites 33 Removing the coin cell battery 34 Prerequisites 34 Procedure 34 Replacing the coin cell battery 36 Procedure 36 Post requisites 36 Removing the heat sink 37 Prerequisites 37 Procedure 37 4 ...

Page 5: ...y status light cable 42 Procedure 42 Post requisites 42 Removing the touchpad 43 Prerequisites 43 Procedure 43 Replacing the touchpad 46 Procedure 46 Post requisites 46 Removing the I O board cable 47 Prerequisites 47 Procedure 47 Replacing the I O board cable 49 Procedure 49 Post requisites 49 Removing the I O board 50 Prerequisites 50 Procedure 50 5 ...

Page 6: ...sembly 60 Procedure 60 Post requisites 61 Removing the display hinge cover 62 Prerequisites 62 Procedure 62 Replacing the display hinge cover 64 Procedure 64 Post requisites 64 Removing the antenna 65 Prerequisites 65 Procedure 65 Replacing the antenna 67 Procedure 67 Post requisites 67 Removing the system board 68 Prerequisites 68 Procedure 68 6 ...

Page 7: ...75 Procedure 75 Replacing the power adapter port 77 Procedure 77 Post requisites 77 Removing the fan 78 Prerequisites 78 Procedure 78 Replacing the fan 81 Procedure 81 Post requisites 81 Removing the keyboard 82 Prerequisites 82 Procedure 83 Replacing the keyboard 86 Procedure 86 Post requisites 86 Removing the palm rest assembly 87 Prerequisites 87 Procedure 88 7 ...

Page 8: ...er 93 Downloading the network driver 93 System setup 95 Boot Sequence 95 Navigation keys 95 BIOS overview 96 Entering BIOS setup program 96 System setup options 97 System and setup password 104 Assigning a system password and setup password 105 Deleting or changing an existing system and or setup password 105 Clearing CMOS settings 106 Clearing forgotten passwords 106 Troubleshooting 107 Flashing ...

Page 9: ...Running the ePSA diagnostics 108 System diagnostic lights 109 Flea power release 110 Wi Fi power cycle 111 Getting help and contacting Dell 112 Self help resources 112 Contacting Dell 113 9 ...

Page 10: ...rd mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the safety information that shipped with your computer For more safety best practices see the Regulato...

Page 11: ...ack of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable When disconnecting cables keep t...

Page 12: ...ack cover M2 5x6 4 Fingerprint reader bracket optional Palm rest assembly M1 6x1 5 1 Keyboard Palm rest assembly M1 6x1 5 30 Touchpad Palm rest assembly M2x2 4 Speakers Palm rest assembly M2x2 4 Power adapter port Palm rest assembly M2x3 1 System board Palm rest assembly M1 6x3 7 I O board Palm rest assembly M1 6x3 2 Heat sink System board M2x3 4 Hinge brackets Palm rest assembly M2 5x4 4 Hard dri...

Page 13: ... Screw image Wireless card System board M2x3 1 Display cable bracket System board M2x3 2 Battery Palm rest assembly M2x2 3 Battery Palm rest assembly M1 6x4 1 Base cover Palm rest assembly M2x3 Torx 8 Base cover Palm rest assembly M1 6x6 1 13 ...

Page 14: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...g inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using your fingertips open the system badge 2 Remove the screw M1 6x6 that secures the base cover to the palm rest assembly 15 ...

Page 16: ...s M2x3 Torx that secure the base cover to the palm rest assembly Figure 1 Removing the base cover 1 screws 9 2 system badge 3 base cover 4 Starting from the back of the computer pry up the base cover using a plastic scribe 16 ...

Page 17: ...5 Lift the base cover off the palm rest assembly Figure 2 Removing the base cover 1 palm rest assembly 2 base cover 3 plastic scribe 17 ...

Page 18: ... For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the base cover with the screw holes on the palm rest assembly and snap the base cover into place 2 Using your fingertips open the system badge 3 Replace the screw M1 6x4 under the system badge that secures the base cover to the palm rest assembly 4 Repl...

Page 19: ... in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board 19 ...

Page 20: ...le to the battery Figure 3 Removing the battery 1 battery cable 2 speaker cable 3 tape 6 3 Remove the screw M1 6x4 that secures the battery to the palm rest assembly 4 Remove the three screws M2x2 that secure the battery to the palm rest assembly 20 ...

Page 21: ...ery off the palm rest assembly Figure 4 Removing the battery 1 palm rest assembly 2 battery 3 screws 4 6 Turn the computer over open the display and press the power button for about 5 seconds to ground the computer 21 ...

Page 22: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the battery to the palm rest assembly 3 Replace the screw M1 6x4 that secures the battery to the palm rest assembly 4 Connect the batter...

Page 23: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remov...

Page 24: ...2 Slide and remove the solid state drive from the solid state drive slot Figure 5 Removing the solid state drive 1 solid state drive slot 2 screw 3 solid state drive 24 ...

Page 25: ...ollow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notches on the solid state drive with the tabs in the solid state drive slot 2 Slide the solid state drive at an angle ...

Page 26: ...nd replace the screw M2x2 that secures the solid state drive to the system board Figure 6 Replacing the solid state drive 1 solid state drive slot 2 tab 3 notch 4 solid state drive 5 screw Post requisites 1 Replace the battery 2 Replace the base cover 26 ...

Page 27: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw M2x3 that secures the wireless card bracket and the wireless card to the system board 2 Lift the wireless card bracket off the wireless card 3 Disconnect th...

Page 28: ...4 Slide and remove the wireless card out of the wireless card slot Figure 7 Removing the wireless card 1 wireless card bracket 2 screw 3 antenna cables 2 4 wireless card 5 wireless card slot 28 ...

Page 29: ...es on the wireless card with the tabs in the wireless card slot CAUTION To avoid damage to the wireless card never place cables under the wireless card 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable c...

Page 30: ...ireless card bracket to the system board Figure 8 Replacing the wireless card 1 wireless card 2 notch 3 tab 4 antenna cables 2 5 screw 6 wireless card bracket 7 wireless card slot Post requisites 1 Replace the battery 2 Replace the base cover 30 ...

Page 31: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Remove the four screws M2x2 that secure the speakers to the palm rest assembly 3 Note the speaker cable routing and peel off the tape t...

Page 32: ...4 Lift the speakers along with its cables off the palm rest assembly Figure 9 Removing the speakers 1 tape 2 2 system board 3 speaker cable 4 screws 4 5 speakers 2 6 palm rest assembly 32 ...

Page 33: ...Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest assembly place the speakers on the palm rest assembly 2 Replace the four screws M2x2 that secure the speakers to the palm rest assembly 3 Route the speaker cable on the system board and adhere the tape to the system board 4 Connect the speaker cable to the system board 5 Adh...

Page 34: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedure...

Page 35: ...2 Note the location of the coin cell battery and pry it off the palm rest assembly Figure 10 Removing the coin cell battery 1 coin cell battery cable 2 palm rest assembly 3 coin cell battery 35 ...

Page 36: ... After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the system board Post requisites 1 Replace the battery 2 Replace the base cover 36 ...

Page 37: ...home page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 ...

Page 38: ...2 Lift the heat sink off the system board Figure 11 Removing the heat sink 1 heat sink 2 M2x3 screws 4 38 ...

Page 39: ...rect alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the heat sink with the screw h...

Page 40: ...the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The battery status light cable is an assembly that includes LED indicators and a digital array microphone Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Peel off the tape that secures the battery status light cable to the keyboard controls board 2 Open the latch and disconnect the battery status ...

Page 41: ...status light cable routing and peel off the cable from the palm rest assembly Figure 12 Removing the battery status light cable 1 tape 2 latch 3 keyboard controls board 4 battery status light cable 5 palm rest assembly 41 ...

Page 42: ... an assembly that includes LED indicators and a digital array microphone Procedure 1 Using the alignment posts place the battery status light cable on the palm rest assembly 2 Route the battery status light cable through the routing guides and adhere it to the palm rest assembly 3 Adhere the tape that secures the battery status light cable to the palm rest assembly 4 Slide the battery status light...

Page 43: ...side your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touchpad cable from the system board 43 ...

Page 44: ...and palm rest assembly Figure 13 Removing the touchpad cable 1 latch 2 touchpad cable 3 Remove the four screws M2x2 that secure the touchpad to the palm rest assembly If applicable peel off any foam adhering the touchpad to the palm rest assembly 44 ...

Page 45: ...4 Lift the touchpad from the inner edge and remove it from the palm rest assembly Figure 14 Removing the touchpad 1 screws 4 2 palm rest assembly 3 touchpad 45 ...

Page 46: ... see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the touchpad with the screw holes on the palm rest assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest assembly 3 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable 4 Route the touchpad cable and adher...

Page 47: ...ur computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latches and disconnect the I O board cable from the system board and the I O board 47 ...

Page 48: ...2 Note the I O board cable routing as well as its orientation and then peel off the cable from the keyboard Figure 15 Removing the I O board cable 1 latches 2 2 I O board cable 3 keyboard 48 ...

Page 49: ...follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide both ends of the I O board cable into their connectors on the system board and I O board then close the latches to secure the cable 2 Adhere the I O board cable to the keyboard Post requisites 1 Replace the batt...

Page 50: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the two screws M1 6x3 that secure the I O board to the palm rest assembly 2 Peel off the tape that secures the display cable to the I O board 3 Disconnect the media card reader cable from the I O board...

Page 51: ...ader cable optional from the I O board Figure 16 Removing the I O board 1 screws 2 2 tape 3 display cable 4 latch 5 I O board cable 6 fingerprint reader cable optional 7 latch 8 media card reader cable 6 Peel off the tape that secures the I O board 51 ...

Page 52: ...7 Starting from the outer edge lift the I O board at an angle and remove the I O board Figure 17 Removing the I O board 1 palm rest assembly 2 I O board 52 ...

Page 53: ... on the I O board with the screw holes on the palm rest assembly 2 Adhere the tape that secures the I O board 3 Align the screw hole on the display cable with the screw hole on the I O board 4 Replace the two screws M1 6x3 that secure the I O board to the palm rest assembly 5 Slide the I O board cable into the I O board and close the latch to secure the cable 6 Slide the fingerprint reader cable o...

Page 54: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the touchscreen cable optional and camera cable from the system board 2 Peel off the tape that secures the antenna cables to the system board 3 Remove the screw M2x3 that secures the wireless card br...

Page 55: ... optional 2 camera cable 3 wireless card bracket 4 screw 5 antenna cables 2 6 wireless card 7 tape 6 Remove the screw M1 6x3 that secures the display cable to the I O board 7 Peel off the tapes that secure the display cable to the fan and the I O board 8 Disconnect the media card reader cable from the I O board 55 ...

Page 56: ...he tape from the display cable bracket Figure 19 Removing the display assembly 1 tapes 4 2 screw 3 media card reader cable 4 display cable 5 routing guides 2 11 Remove the two screws M2x3 that secure the display cable bracket to the system board 12 Lift the display cable bracket off the display cable 56 ...

Page 57: ...13 Using the pull tab disconnect the display cable from the system board Figure 20 Removing the display assembly 1 display cable 2 display cable bracket 3 screws 2 4 pull tab 57 ...

Page 58: ...t an angle of 90 degrees and then remove the four screws M2 5x4 that secure the display hinges to the palm rest assembly Figure 21 Removing the display assembly 1 palm rest assembly 2 display assembly 3 display hinges 2 4 screws 4 58 ...

Page 59: ...15 Slide and remove the palm rest assembly from the display hinges Figure 22 Removing the display assembly 1 palm rest assembly 2 display assembly 59 ...

Page 60: ...able to the system board 5 Align the screw holes on the display cable bracket with the screw holes on the system board 6 Replace the two screws M2x3 that secure the display cable bracket to system board 7 Adhere the tape over the display cable bracket 8 Route the display cable through the routing guides on the fan 9 Connect the media card reader cable to the I O board 10 Adhere the tape that secur...

Page 61: ...Post requisites 1 Replace the battery 2 Replace the base cover 61 ...

Page 62: ...ons in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The display hinge cover is included as part of the display assembly However the hinge cover can be replaced separately Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly Procedure 1 With the display facing ...

Page 63: ...2 Lift the display hinge cover off the display assembly Figure 23 Remove the display hinge cover 1 display hinge cover 2 display assembly 63 ...

Page 64: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The display hinge cover is included as part of the display assembly However the hinge cover can be replaced separately Procedure 1 Align the display hinge cover to the base of the display assembly 2 With the display facing up press and slide the display hinge cover to the left to lock it into ...

Page 65: ...rking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The antenna is included as part of the display assembly However the antenna can be replaced separately Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly 4 Remove the display hinge cover Procedure 1 Remove the four screws...

Page 66: ...2 Lift the antenna off the display assembly Figure 24 Removing the antenna 1 antenna 2 screws 4 66 ...

Page 67: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance NOTE The antenna is included as part of the display assembly However the antenna can be replaced separately Procedure 1 Align the screw holes on the antenna with the screw holes on the display assembly 2 Replace the four screws M2x4 that secure the antenna to the display assembly Post requisites 1 Replace th...

Page 68: ...d NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cov...

Page 69: ...om the system board Figure 25 Removing the system board 1 touchscreen cable optional 2 camera cable 3 tape 4 power adapter port cable 5 coin cell battery cable 6 speaker cable 7 keyboard controls board cable 8 latch 4 Peel off the tape from the display cable bracket 69 ...

Page 70: ...tches and disconnect the I O board cable and the touchpad cable from the system board Figure 26 Removing the system board 1 tape 3 2 latches 2 3 I O board cable 4 touchpad cable 5 fan cable 8 Remove the two screws M2x3 that secure the display cable bracket to the system board 9 Lift the display cable bracket off the display cable 70 ...

Page 71: ...sconnect the display cable from the system board Figure 27 Removing the system board 1 display cable bracket 2 screws 2 3 display cable 11 Remove the six screws M1 6x3 that secure the system board to the palm rest assembly 71 ...

Page 72: ... Starting from the outer edge lift the system board at an angle to release it from the tabs on the palm rest assembly Figure 28 Removing the system board 1 screws 6 2 system board 3 palm rest assembly 72 ...

Page 73: ...ure 1 Using the alignment posts place the system on the palm rest assembly and align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the six screws M1 6x3 that secure the system board to the palm rest assembly 3 Slide the I O board cable the touchpad cable and the keyboard controls board cable into the system board and close the connector latches to sec...

Page 74: ...3 Replace the wireless card 4 Replace the battery 5 Replace the base cover Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 74 ...

Page 75: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the system board Procedure 1 Remove the screw M2x3 that secures the power adapter port to the palm rest assembly 2 Note the power adapter port cable routing and remo...

Page 76: ...3 Lift the power adapter port off the palm rest assembly Figure 29 Removing the power adapter port 1 screw 2 power adapter port cable 3 palm rest assembly 4 power adapter port 76 ...

Page 77: ...e safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the power adapter port with the screw hole on the palm rest assembly 2 Replace the screw M2x3 that secures the power adapter port to the palm rest assembly 3 Route the power adapter port cable through the routing guide on the palm rest assembly Post requisites 1...

Page 78: ... working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the system board Procedure 1 Peel off the tape that secures the display cable to the fan 78 ...

Page 79: ...y cable routing and remove the cable from the routing guides on the fan Figure 30 Removing the fan 1 tape 3 2 display cable 3 routing guides 2 3 Remove the screw M1 6x3 that secures the fan to the palm rest assembly 79 ...

Page 80: ...4 Lift the fan along with its cable off the palm rest assembly Figure 31 Removing the fan 1 screw 2 fan 3 palm rest assembly 80 ...

Page 81: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest assembly 2 Replace the screw M1 6x3 that secures the fan to the palm rest assembly 3 Route the display cable through the routing guides on the fan 4 Adhere the tape that secures the display cable to the fan Post requisites 1 Re...

Page 82: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the speakers 5 Remove the coin cell battery 6 Remove the heat sink 7 Remove the I O board 8 Remove the system board 9 Remove the fan 10 Re...

Page 83: ...ble from the keyboard controls board Figure 32 Removing the keyboard 1 keyboard backlight cable 2 latches 2 3 keyboard cable 4 keyboard controls board 2 Note the routing of the touchpad cable the I O board cable and the keyboard controls board cable and peel off the cables from the keyboard 83 ...

Page 84: ...3 Remove the 30 screws M1 6x1 5 that secure the keyboard to the palm rest assembly Figure 33 Removing the keyboard 1 screws 30 2 keyboard 3 palm rest assembly 84 ...

Page 85: ...4 Lift the keyboard off the palm rest assembly Figure 34 Removing the keyboard 1 keyboard 2 palm rest assembly 85 ...

Page 86: ...n the palm rest assembly 2 Replace the 30 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 3 Adhere the touchpad cable the I O board cable and the keyboard controls board cable to the keyboard 4 Slide the keyboard cable and the keyboard backlight cable into the keyboard controls board and close the latches to secure the cables Post requisites 1 Replace the I O board cable 2 Repla...

Page 87: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the speakers 5 Remove the coin cell battery 6 Remove the battery status light cable 7 Remove the touchpad 8 Remove the I O board cable 9 Remove the I O board 10 Remove the display assembly 11 ...

Page 88: ...Procedure After performing all the pre requisites we are left with the palm rest 88 ...

Page 89: ...ore working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest face down on a clean and flat surface Post requisites 1 Replace the keyboard 2 Replace the fan 89 ...

Page 90: ...play assembly 6 Replace the I O board 7 Replace the I O board cable 8 Replace the touchpad 9 Replace the battery status light cable 10 Replace the coin cell battery 11 Replace the speakers 12 Replace the wireless card 13 Replace the battery 14 Replace the base cover 90 ...

Page 91: ...Double click the audio driver file icon and follow the instructions on the screen to install the driver Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers...

Page 92: ... 3 0 driver file icon and follow the instructions on screen to install the driver Downloading the Wi Fi driver 1 Turn on the computer 2 Go to www dell com support 3 Click Product support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself ...

Page 93: ...uctions on the screen Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click Product Support enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click Downloa...

Page 94: ...or your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Network 6 Click Download to download the network driver for your computer 7 Save the file and after the download is complete navigate to the folder where you saved the network driver file 8 Double click the network driver file icon and follow the instructions on screen 94 ...

Page 95: ...ime boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to a...

Page 96: ...are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you change BIOS Setup program it is recommended that you write down the BIOS Setup program screen information for future reference Use the BIOS Setup program for the following purposes Get information about the hardware installed in your computer such...

Page 97: ...enu General System Information System Information BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of the computer Asset Tag Displays the Asset Tag of the computer Ownership Tag Displays the ownership tag of the computer Manufacture Date Displays the manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Di...

Page 98: ...ing HT capable 64 Bit Technology Displays whether 64 bit technology is used Device Information SATA 0 Displays the SATA 0 device information of the computer SATA 2 Displays the SATA 2 device information of the computer M 2 PCIe SSD 0 Displays the M 2 PCIe SSD information of the computer Video Controller Displays the video controller type of the computer dGPU Video Controller Displays the discrete ...

Page 99: ...tack UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu Date Time Displays the current date in MM DD YY format and current time in HH MM SS AM PM format Table 4 System setup options System Configuration menu System Configuration SATA Operation Configure operating mode of the integrated SATA hard d...

Page 100: ...ard devices Enable Camera Enable or disable the camera Enable Secure Digital SD Card Enable or disable the SD card Table 5 System setup options Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power Table 6 System setup options Security menu Security Strong Password Enable or disable strong passwords Password Configuration Control the minimum and maximum nu...

Page 101: ...Processor Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Table 7 System setup options Secure Boot menu Secure Boot Secure Boot Enable Enable or disable the secure boot feature Expert Key Management Expert Key Management Enable or disable Expert Key Management Custom Mode Key Management Select the custom values for expert key management Table 8 System ...

Page 102: ...ically when AC is inserted Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days Default Disabled USB Wake Support Enable the USB devices to wake the computer fro...

Page 103: ...ation Support Virtualization Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Table 10 System setup options Wireless menu Wireless Wireles...

Page 104: ... System Resolution menu SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors System and setup password You can create a system password and a setup password t...

Page 105: ...word can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an ex...

Page 106: ...ed If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboots Clearing CMOS settings 1 Remove the base cover 2 Remove the battery 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Replace the battery 7 Re...

Page 107: ...st version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more informati...

Page 108: ...cessfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For mor...

Page 109: ... white Power adapter is connected and the battery has more than 5 percent charge Amber Computer is running on battery and the battery has less than 5 percent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turned off The power and battery status light blink...

Page 110: ...e camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed The following procedure provides the i...

Page 111: ...nternet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 111 ...

Page 112: ...p instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating sys...

Page 113: ...ontacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 113 ...

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