5. Trouble Shooting Instructions
Problem
What you
experience
Possible solutions
No charging
when using
USB Type-C
connection
to computer,
laptop, and so
on
No charging
• Verify if the device can support one of 5 V/9
V/15 V/20 V charging profiles.
• Verify if the Notebook requires a >65 W power
adaptor.
• If the Notebook requires a >65 W power
adaptor, it may not charge with the USB Type-C
connection.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not
damaged.
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so
on
Intermittent
charging
• Check if the maximum power consumption of
device is over 65 W.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not
damaged.
No image
when using DP
connection to
the PC
Black screen
• Verify which DP standard (DP 1.1a or DP 1.2) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support
DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
joystick key for 8 sec to change the monitor
setting from DP 1.2 to DP 1.1a.
