Dell OptiPlex 5080 Tower, Service Manual

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Table 8. Diagnostic error messages(continued)
Error messages Description
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the
Hard Disk Drive tests in Dell
Diagnostics .
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the
Hard Disk Drive tests in Dell
Diagnostics .
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an optical.
Then, shut down the computer, reinstall the hard drive, and restart
the computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics .
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM The system configuration information does not match the
hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the
system setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics .
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during
the boot routine. Run the
Keyboard Controller test in Dell
Diagnostics .
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics .
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the
Stuck Key test in Dell
Diagnostics .
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the
program again. If the error message still appears, see the software
documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
74 Troubleshooting