Dell OptiPlex 5080 Tower Service Manual Download Page 2

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Notes, cautions, and warnings

NOTE:

A NOTE indicates important information that helps you make better use of your product.

CAUTION:

A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING:

A WARNING indicates a potential for property damage, personal injury, or death.

© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
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Summary of Contents for OptiPlex 5080 Tower

Page 1: ...OptiPlex 5080 Tower Service Manual Regulatory Model D29M Regulatory Type D29M001 May 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...bezel 18 Removing the front bezel 18 Installing the front bezel 18 Fan duct 19 Removing the fan duct 19 Installing the fan duct 20 Hard drive assembly 21 Removing the 2 5 inch hard disk drive assembly 21 Removing the 2 5 inch hard disk drive bracket 22 Installing the 2 5 inch hard disk drive bracket 23 Installing the 2 5 inch hard disk drive assembly 23 3 5 inch hard drive 24 Removing the 3 5 inch...

Page 4: ...6 Removing the Slim Optical Disk Drive 46 Installing the Slim Optical Disk Drive 46 Slim optical drive bracket 47 Removing the slim ODD bracket 47 Installing the slim ODD bracket 48 VR heat sink 49 Removing the VR heat sink 49 Installing the VR heat sink 49 Speaker 50 Removing the speaker 50 Installing the speaker 51 Power button 51 Removing the power button 51 Installing the power button 52 Power...

Page 5: ...ormance Check diagnostics 71 Running the SupportAssist Pre Boot System Performance Check 71 Diagnostic LED behavior 71 Diagnostic error messages 73 System error messages 75 WiFi power cycle 76 5 Getting help 77 Contacting Dell 77 Contents 5 ...

Page 6: ...TION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have con...

Page 7: ...ous such as intermittent problems or a shortened product life span As the industry pushes for lower power requirements and increased density ESD protection is an increasing concern Due to the increased density of semiconductors used in recent Dell products the sensitivity to static damage is now higher than in previous Dell products For this reason some previously approved methods of handling part...

Page 8: ...kit assess the situation at the customer location For example deploying the kit for a server environment is different than for a desktop or portable environment Servers are typically installed in a rack within a data center desktops or portables are typically placed on office desks or cubicles Always look for a large open flat work area that is free of clutter and large enough to deploy the ESD ki...

Page 9: ...5 Turn on your computer Working on your computer 9 ...

Page 10: ...2304 60 Hz Option USB type C Alt mode 4096 x 2304 60 Hz Option VGA 1920 x 1200 60 Hz Option HDMI2 0 4096 x 2160 60 Hz Number of display supported Up to three displays supported Multiple Display Support Two motherboard integrated DP1 4 HBR2 One video option VGA DP1 4 HBR2 HDMI2 0 USB3 2 Gen2 type C Alt mode External Connectors Two MB integrated DP1 4 HBR2 One video option VGA DP1 4 HBR2 HDMI2 0 USB...

Page 11: ...nectors Two MB integrated DP1 4 HBR2 One video option VGA DP1 4 HBR2 HDMI2 0 USB3 2 Gen2 type C Alt mode NVIDIA GeForce GT 730 Table 3 NVIDIA GeForce GT 730 specifications Feature Values GPU frequency 902 MHz DirectX 12 0 Shader model 5 0 Open CL 1 1 Open GL 4 5 GPU memory interface 64 bit PCIe bus PCIe 3 0 x8 Display support One DisplayPort 1 2 Graphics memory configuration 2 GB GDDR5 Graphics me...

Page 12: ...Open GL 4 5 GPU memory interface 128 bit PCIe bus PCIe 3 0 x8 Display support Two Mini DisplayPorts One DisplayPort Graphics memory configuration 4 GB GDDR5 Graphics memory clock speed 7 Gbps Active fan sink 4 pin embedded fan controller Slot number Single slot PCB form factor Low profile PCB layer 6 layer PCB solder mask Green Bracket form factor Low profile Maximum resolution 5120 x 2880 Power c...

Page 13: ...GP 3D mark performance 3DMark 11 P 3Dmark Vantage P System management features Dell commercial systems come with a number of systems management options that are included by default for In Band management with the Dell Client Command Suite In Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed The Dell Client Comman...

Page 14: ...omers to create a customized and dynamic configuration process Dell Command l Monitor is a Windows Management Instrumentation WMI agent that provides IT admins with an extensive inventory of the hardware and health state data Admins can also configure hardware remotely by using command line and scripting Dell Command l Power Manager end user tool is a GUI based factory installed battery management...

Page 15: ... in before working inside your computer NOTE Ensure that you remove the security cable from the security cable slot if applicable About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure 3 Disassembly and reassembly 15 ...

Page 16: ...cover away from the computer Installing the side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure 16 Disassembly and reassembly ...

Page 17: ...e cover with the slots on the chassis 3 Slide the side cover towards the front of the computer to install it 4 Tighten the thumbscrew 6 32 to secure the side cover to the computer Next steps 1 Follow the procedure in after working inside your computer Disassembly and reassembly 17 ...

Page 18: ... of the removal procedure Steps 1 Pry the retention tabs to release the front bezel from the computer 2 Slightly pull the front bezel and gently rotate to release the other tabs on the bezel from the slots in the computer chassis 3 Remove the front bezel from the computer Installing the front bezel Prerequisites If you are replacing a component remove the existing component before performing the i...

Page 19: ...Press the bezel until the tabs clicks into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Fan duct Removing the fan duct Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the fan duct and provide a visual representation of the remov...

Page 20: ...uter Installing the fan duct Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the fan duct and provides a visual representation of the installation procedure 20 Disassembly and reassembly ...

Page 21: ...ng inside your computer Hard drive assembly Removing the 2 5 inch hard disk drive assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the 2 5 inch hard disk drive assembly and provide a visual representation of the removal procedure Disassembly and reassembly...

Page 22: ...s 3 Tilt the hard disk drive assembly slightly at an angle 4 Lift the hard disk drive assembly from the computer NOTE Note the orientation of the hard disk drive so that you can replace it correctly Removing the 2 5 inch hard disk drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct 4 Remove the 2 5 in hard disk dri...

Page 23: ...rive bracket and provides a visual representation of the installation procedure Steps 1 Place the first hard disk drive into the hard disk drive bracket and align the slots on the bracket with the slots on the hard disk drive 2 Snap the first hard disk drive into the hard disk drive bracket 3 Place the second hard disk drive into the hard disk drive bracket and align the slots on the bracket with ...

Page 24: ... back to insert the hard disk drive assembly to the slot on the computer chassis 3 Connect the hard drive data and power cables to the connectors on the 2 5 inch hard disk drive module Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer 3 5 inch hard drive 24 Disassembly and reassembly ...

Page 25: ...connectors on the 3 5 inch hard disk drive module 2 Slide the 3 5 inch hard disk drive up to release the four 6 32 grommet screws from its slot on the chassis 3 Remove the 3 5 inch hard disk drive away from the chassis Installing the 3 5 inch hard disk drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The...

Page 26: ...nnectors on the hard disk drive module Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Solid state drive Removing the M 2 2230 PCIe solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the locati...

Page 27: ...Installing the M 2 2230 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure Disassembly and reassembly 27 ...

Page 28: ...board Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Removing the M 2 2280 PCIe solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the solid state drive and provide a visual re...

Page 29: ...Installing the M 2 2280 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure Disassembly and reassembly 29 ...

Page 30: ...m board Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the memory modules and provide a visual repre...

Page 31: ...memory module slot Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure Disassembly and reassembly 31 ...

Page 32: ...nstall the side cover 3 Follow the procedure in after working inside your computer SD card reader optional Removing the SD card reader Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the SD card reader and provide a visual representation of the removal procedure S...

Page 33: ...rocedure About this task The following image indicates the location of the SD card reader and provides a visual representation of the installation procedure Steps 1 Remove the cables above the SD card connector on the system board 2 Insert the card reader in the SD card slot in the system board 3 Replace the M2x3 5 screw to secure the card reader 4 Close the metal bracket securing the card reader ...

Page 34: ...ficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the processor fan and heat sink and provide a visu...

Page 35: ... task The following image indicates the location of the processor fan and heat sink assembly and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the processor fan and heat sink assembly with the screw holes on the system board 2 Tighten the four captive screws that secure the processor fan and heat sink assembly to the system board 3 Connect the proc...

Page 36: ...embly NOTE The processor might still be hot after the computer is shut down Allow the processor to cool down before removing it About this task The following images indicate the location of the processor and provide a visual representation of the removal procedure Steps 1 Press down and push the release lever away from the processor to release it from the securing tab 36 Disassembly and reassembly...

Page 37: ... replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the processor and provides a visual representation of the installation procedure Steps 1 Ensure that the release lever on the processor socket is fully extended in the open position 2 Align the notches on the processor with the tabs on the ...

Page 38: ...he release lever down and place it under the tab on the processor cover Next steps 1 Install the processor fan and heat sink assembly 2 Install the fan duct 3 Install the side cover 4 Follow the procedure in after working inside your computer Graphics card Removing the graphics card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan...

Page 39: ...hics card from the graphics card slot Installing the graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the graphics card and provides a visual representation of the installation procedure Disassembly and reassembly 39 ...

Page 40: ...down firmly Ensure that the card is firmly seated 3 Lift the pull tab to close the PCIe door Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Graphical processing unit Removing the powered GPU Prerequisites 1 Follow the procedure in before working inside your computer 40 Disassembly and reassembly ...

Page 41: ...on of the installation procedure Steps 1 Align the powered GPU with the PCI Express card connector on the system board 2 Using the alignment post connect the powered GPU in the connector and press down firmly Ensure that the powered GPU is firmly seated 3 Lift the pull tab to close the PCIe door 4 Connect the two power cables to the connector on the powered GPU Next steps 1 Install the fan duct 2 ...

Page 42: ... computer Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure 42 Disassembly and reassembly ...

Page 43: ...the fan duct 3 Install the side cover 4 Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct 4 Remove the powered GPU NOTE This step is required only if the system is configured with powered GPU About this task The following images indicat...

Page 44: ...de and remove the WLAN card from the connector on the system board Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure 44 Disassembly and reassembly ...

Page 45: ... black triangle Black 2 Place the WLAN card bracket to secure the WLAN antenna cables 3 Insert the WLAN card into the connector on the system board 4 Replace the M2x3 5 screw to secure the plastic tab to the WLAN card Next steps 1 Install the powered GPU NOTE This step is required only if the system is configured with powered GPU 2 Install the fan duct 3 Install the side cover 4 Follow the procedu...

Page 46: ...ure Steps 1 Disconnect the data and power cables from the slim ODD 2 Pull the securing tab to release the slim ODD from the chassis 3 Slide and remove the slim ODD from the ODD slot Installing the Slim Optical Disk Drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the locatio...

Page 47: ...e side cover 3 Follow the procedure in after working inside your computer Slim optical drive bracket Removing the slim ODD bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct 4 Remove the slim Optical Disk Drive About this task The following images indicate the location of the slim ODD bracket and provides a visual repre...

Page 48: ...n procedure About this task The following images indicate the location of the slim ODD bracket and provides a visual representation of the installation procedure Steps 1 Align and place the slim ODD bracket on the ODD slots 2 Snap the slim ODD bracket into the slim ODD Next steps 1 Install the slim Optical Disk Drive 2 Install the fan duct 3 Install the side cover 4 Follow the procedure in after w...

Page 49: ... the side cover 3 Remove the fan duct About this task The following images indicate the location of the VR heat sink and provides a visual representation of the removal procedure Steps 1 Loosen the two captive screws that secure the VR heat sink to the system board 2 Lift the VR heat sink off the system board Installing the VR heat sink Prerequisites If you are replacing a component remove the exi...

Page 50: ...the speaker Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure Steps 1 Disconnect the speaker cable from the connector on the system board 2 Unroute the speaker cable from the routing guides on...

Page 51: ...r in the slot on the chassis until it snaps into place 2 Route the speaker cable through the routing guide on the chassis 3 Connect the speaker cable to the connector on the system board Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working...

Page 52: ...ead and slide the power button cable out from the front side chassis of the computer 3 Pull the power button cable out from the computer Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the power button switch and provides a visual repre...

Page 53: ...ow the procedure in after working inside your computer Power supply unit Removing the power supply unit Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct NOTE Note the routing of all cables as you remove them so that you can route them correctly while you are replacing the power supply unit About this task The following images...

Page 54: ...54 Disassembly and reassembly ...

Page 55: ... power supply unit Prerequisites If you are replacing a component remove the existing component before performing the installation procedure WARNING The cables and ports on the back of the power supply unit are color coded to indicate the different power wattage Ensure that you plug in the cable to the correct port Failure to do so may result in damaging the power supply unit and or system compone...

Page 56: ...56 Disassembly and reassembly ...

Page 57: ...onnectors on the system board Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Intrusion switch Removing the intrusion switch Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the intrusion switc...

Page 58: ... Installing the intrusion switch Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure 58 Disassembly and reassembly ...

Page 59: ...working inside your computer Optional I O modules Type C HDMI VGA DP Serial Removing optional I O modules Type C HDMI VGA DP Serial Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the front bezel 4 Remove the fan duct About this task The following images indicate the location of the optional I O Modules and provides a visual representati...

Page 60: ... O module from the computer Installing optional I O modules Type C HDMI VGA DP Serial Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provides a visual representation of the installation procedure 60 Disassembly and reassembly ...

Page 61: ...Disassembly and reassembly 61 ...

Page 62: ...62 Disassembly and reassembly ...

Page 63: ...onal I O module Type C HDMI VGA DP Serial into its slot from the inside of your computer 3 Connect the I O cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional I O module to the system Next steps 1 Install the fan duct 2 Install the front bezel 3 Install the side cover 4 Follow the procedure in after working inside your computer Disassembly and reassembly...

Page 64: ...Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the side cover 3 Remove the front bezel 4 Remove the fan duct 5 Remove the memory module 6 Remove the wireless 7 Remove the M 2 2230 SSD M 2 2280 SSD 8 Remove the coin cell battery 9 Remove the graphics card powered gra...

Page 65: ...Disassembly and reassembly 65 ...

Page 66: ...the chassis 2 Slide and remove the front I O bracket from the chassis 3 Disconnect all the cables that are connected to the system board 4 Remove the M 2 card standoff 6 32 screw and eight 6 32 screws that secure the system board to the chassis 66 Disassembly and reassembly ...

Page 67: ...board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provides a visual representation of the installation procedure Disassembly and reassembly 67 ...

Page 68: ...68 Disassembly and reassembly ...

Page 69: ... and align the screw holes on the system board with the screw holes on the chassis 2 Replace the M 2 card standoff 6 32 screw and eight 6 32 screws that secure the system board to the chassis 3 Route and connect all the cables to the connectors on the system board Disassembly and reassembly 69 ...

Page 70: ... wireless 7 Install the memory module 8 Install the fan duct 9 Install the front bezel 10 Install the side cover 11 Follow the procedure in after working inside your computer NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes that you have made...

Page 71: ...ys ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu...

Page 72: ...or Clock failure Gate A20 failure Super I O failure Keyboard controller failure Flash latest BIOS version If problem persists replace the system board 3 1 CMOS battery failure Reset the CMOS battery connection If problem persists replace the RTS battery 3 2 PCI or Video card chip failure Replace the system board 3 3 BIOS Recovery image not found Flash latest BIOS version If problem persists replac...

Page 73: ...ADING PCMCIA CARD The computer cannot identify the ExpressCard Reinsert the card or try another card EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non volatile memory NVRAM does not match the memory module installed in the computer Restart the computer If the error appears again Contact Dell THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are tryi...

Page 74: ... external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in Dell Diagnostics KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in Dell Diagnostics KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable con...

Page 75: ...tem board may be malfunctioning Run the System Set tests in Dell Diagnostics If the message reappears Contact Dell TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the System Setup program then immediately exit the program If the message reappears ...

Page 76: ...stem setup and ensure that the boot sequence information is correct No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard driv...

Page 77: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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