Dell Latitude E5470 Owner'S Manual Download

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Backup media and recovery options..............................................................................................................................61
WiFi power cycle................................................................................................................................................................ 61
Drain residual flea power (perform hard reset)......................................................................................................... 62

Chapter 6: Contacting Dell.......................................................................................................... 63

Contents

Summary of Contents for Latitude E5470

Page 1: ...Dell Latitude E5470 Owner s Manual Regulatory Model P62G Regulatory Type P62G001 September 2021 Rev A07 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...e battery 13 Hard drive 13 Removing the hard drive assembly 13 Installing the hard drive assembly 14 Removing the hard drive from the hard drive bracket 14 Installing the hard drive into the hard drive bracket 15 Solid State Drive 16 Removing the optional M 2 Solid State Drive SSD 16 Installing the optional M 2 SSD 16 Removing the optional PCIe SSD 16 Installing the optional PCIe SSD 17 Memory mod...

Page 4: ...board 28 Removing the LED board 28 Installing the LED board 29 Heat sink 29 Removing the heat sink assembly 29 Installing the heat sink assembly 30 Speaker 30 Removing the speakers 30 Installing the speakers 31 System board 31 Removing the system board 31 Installing the system board 32 Coin cell battery 32 Removing the coin cell battery 32 Installing the coin cell battery 33 Palm rest 33 Removing ...

Page 5: ...r screen options 51 Virtualization support screen options 52 Wireless screen options 52 Maintenance screen options 52 System Log screen options 53 Updating the BIOS 53 Updating the BIOS in Windows 53 Updating the BIOS in Linux and Ubuntu 53 Updating the BIOS using the USB drive in Windows 54 Updating the BIOS from the F12 One Time boot menu 54 System and setup password 55 Assigning a system setup ...

Page 6: ...Backup media and recovery options 61 WiFi power cycle 61 Drain residual flea power perform hard reset 62 Chapter 6 Contacting Dell 63 6 Contents ...

Page 7: ...e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any disassembly tasks CAUTION Han...

Page 8: ...as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer Keyboard Short Cut Key Function The below table is a list of combination of short cut key functions using t...

Page 9: ...s FN Up Arrow Increase the LCD brightness FN Down Arrow Decrease the LCD brightness FN Right Arrow Increase and decrease the keyboard backlight illumination Windows logo key and M Minimizes all open windows Windows logo key and Shift M Maximizes all windows Windows logo key and E Runs Windows Explorer Windows logo key and R Opens the Run dialog box Windows logo key and F Opens the Search Results d...

Page 10: ...at sink Speaker System board Coin cell battery Palm rest Recommended tools The procedures in this document require the following tools Phillips 0 screwdriver Phillips 1 screwdriver Small plastic scribe Subscriber Identification Module SIM card Installing the Subscriber Identification Module SIM card 1 Follow the procedure in Before working inside your computer 2 Insert a paperclip or a SIM card re...

Page 11: ...removal tool into the pinhole on the SIM card tray 2 Remove the SIM card from the SIM card tray 3 Push the SIM card tray into the slot until it clicks into place Base cover Removing the base cover 1 Follow the procedure in Before working inside your computer 2 To remove the base cover a Loosen the screws that secure the base cover to the computer 1 b Lift the base cover from the edge and remove it...

Page 12: ... inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Swollen batteries should not be used and should be replaced and dis...

Page 13: ... channel on the battery 3 Insert the battery into the slot on the computer 4 Tighten the screws to secure the battery to the computer 5 Connect the battery cable to the connector on the system board 6 Install the base cover 7 Follow the procedure in After working inside your computer Hard drive Removing the hard drive assembly If the system is shipped with hard drive assembly perform the following...

Page 14: ...teps 1 Insert the hard drive assembly into the slot on the computer 2 Tighten the screws to secure the hard drive assembly to the computer 3 Connect the hard drive cable to the connector on the hard drive and on the system board 4 Install the a battery b base cover 5 Follow the procedures in After working inside your system Removing the hard drive from the hard drive bracket 1 Follow the procedure...

Page 15: ...drive bracket 1 Align the screw holders on the hard drive with the screws on the hard drive bracket 2 Insert the hard drive into the hard drive bracket 3 Tighten the screws to secure the hard drive to the hard drive bracket 4 Install the a hard drive assembly b battery c base cover 5 Follow the procedure in After working inside your system Disassembly and reassembly 15 ...

Page 16: ... M 2 SSD perform the following steps 1 Insert the SSD into the connector on the computer 2 Tighten the screw to secure the SSD to the computer 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer Removing the optional PCIe SSD If the system is shipped with PCIe SSD perform the following steps 1 Follow the procedure in Before working inside your computer...

Page 17: ...er 5 Install the a battery b base cover 6 Follow the procedure in After working inside your computer Memory modules Removing the memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 Pull the clips securing the memory module until the memory module pops up 1 4 Remove the memory module from the system board 2 Installing the memory module 1...

Page 18: ...nnel e Remove the WLAN card from the computer 4 Installing the WLAN card 1 Insert the WLAN card into the slot on the computer 2 Route the WLAN cables through the routing channel 3 Connect the WLAN cables to the connectors on the WLAN Card 4 Place the metal bracket and tighten the screw to secure it to the computer 5 Install the a battery b base cover 6 Follow the procedure in After working inside ...

Page 19: ...omputer 5 Install the a battery b base cover 6 Follow the procedure in After working inside your computer Docking frame Removing the dock frame 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assembly or M 2 SSD or PCIe SSD d WLAN card e WWAN card 3 To remove the dock frame connectors a Remove the screws that secure the dock frame to t...

Page 20: ...en the screws 2 Connect the eDP cable 3 Place the metal bracket and tighten the screw 4 Connect the keyboard cable 5 Place the SSD plate and tighten the screw to secure it NOTE Step 5 is required only if the PCIe SSD card is removed 6 Tighten the screws to secure the dock frame to the computer 7 Install the a WWAN card b WLAN card c hard drive assembly or M 2 SSD or PCIe SSD d battery e base cover...

Page 21: ...away from the computer 4 Installing the touchpad button 1 Place the touchpad button into the slot on the system board 2 Tighten the screws to secure the touchpad button to the system board 3 Connect the touchpad button cable to the connector on the system board 4 Install the a dock frame b battery c base cover 5 Follow the procedure in After working inside your computer Power connector port Removi...

Page 22: ...et on the power connector port 3 Tighten the screw to secure the power connector port to the computer 4 Route the power connector port cable through the routing channels 5 Connect the power connector port cable to the connector on the system board 6 Install the a dock frame b battery c base cover 7 Follow the procedure in After working inside your computer Keyboard lattice and Keyboard Removing th...

Page 23: ...keyboard from computer 5 Installing the keyboard 1 Align the keyboard with the screw holders on the computer 2 Tighten the screws to secure the keyboard to the computer 3 Align the keyboard trim with the tabs on the computer and press it until it clicks into place 4 Connect the keyboard cables to the connectors on the touchpad board NOTE If you have removed the dock frame then install the dock fra...

Page 24: ...at secure the display assembly to the computer 3 4 To disconnect display cable and remove the display assembly a Remove the screw that secures the display cable bracket to the computer 1 b Remove the display cable bracket to access the display cable 2 c Disconnect the display cable from the system board 3 d Release the antenna cables and display cable from the routing channel 4 e Remove the screws...

Page 25: ...r the connector and tighten the screw to secure the display cable to the computer 6 Place the display hinge bracket and tighten the screw to secure it to the computer 7 Install the a WLAN b WWAN c battery d base cover 8 Follow the procedure in After working inside your computer Display hinges Removing display hinge non touch 1 Follow the procedure in Before working inside your computer 2 Remove th...

Page 26: ...e your system SmartCard module Removing the optional SmartCard reader board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assembly or M 2 SSD or PCIe SSD d WLAN card e WWAN card f dock frame 3 To remove the SmartCard reader board a Disconnect the SmartCard reader board cable from the USH board 1 2 b Peel the cable to release from the...

Page 27: ...he procedure in After working inside your computer Fingerprint reader Removing the optional finger print reader board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assembly or M 2 SSD or PCIe SSD d WLAN card e WWAN card f dock frame 3 To remove the finger print reader board a Disconnect the finger print reader cable from the finger p...

Page 28: ...ver 4 Follow the procedure in After working inside your system LED board Removing the LED board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assembly or M 2 SSD or PCIe SSD d WLAN card e WWAN card f dock frame 3 To remove the LED board a Disconnect the LED board cable from the connector on the LED board 1 2 b Remove the screw that s...

Page 29: ... f base cover 5 Follow the procedure in After working inside your computer Heat sink Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assembly or M 2 SSD or PCIe SSD d WLAN e WWAN f dock frame 3 To remove the heat sink a Disconnect the fan cable 1 b Remove the screws that secure the heat sink assembly to ...

Page 30: ...f base cover 5 Follow the procedure in After working inside your computer Speaker Removing the speakers 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c memory module d hard drive assembly or M 2 SSD or PCIe SSD e WLAN f WWAN g dock frame 3 To remove the speaker a Disconnect the speaker cable 1 b Disconnect the LED board cable 2 3 from the LED boa...

Page 31: ... 1 Follow the procedure in Before working inside your computer 2 Remove the a SIM card b base cover c battery d memory e hard drive assembly or M 2 SSD or PCIe SSD f keyboard g WLAN h WWAN i dock frame j heat sink assembly k power connector port 3 Remove the SIM card tray from the computer 4 To remove the system board a Lift the latch and disconnect the speaker cable touch pad and system board cab...

Page 32: ...ame c WLAN d heat sink assembly e WWAN f hard drive assembly or M 2 SSD or PCIe SSD g keyboard h memory module i battery j base cover k SIM card 6 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard drive assemblyor M 2 SSD or PCIe SSD d d...

Page 33: ... board 3 Install the a power connector port b WLAN c heat sink assembly d WWAN e dock frame f hard drive assembly or M 2 SSD or PCIe SSD g keyboard h memory module i dock frame j hard drive assemblyor M 2 SSD or PCIe SSD k battery l base cover 4 Follow the procedure in After working inside your computer Palm rest Removing the palmrest 1 Follow the procedure in Before working inside your computer 2...

Page 34: ...Installing the palmrest 1 Align the palmrest on the computer 2 Install the a system board b power connector port c dock frame d WLAN e heat sink assembly f WWAN g hard drive assembly or M 2 SSD or PCIe SSD h keyboard i memory module j battery k base cover l SIM card 3 Follow the procedure in After working inside your computer 34 Disassembly and reassembly ...

Page 35: ...ications Audio specifications Video specifications Camera specifications Communication specifications Port and connector specifications Contactless smart card specifications Display specifications Keyboard specifications Touchpad specifications Battery specifications AC Adapter specifications Physical specifications Environmental specifications System specifications Feature Specification Chipset I...

Page 36: ...GB and 16 GB Memory type DDR4 SDRAM Speed 2133 MHz Minimum memory 4 GB Maximum memory 16 GB Storage specifications Feature Specification HDD Up to 1 TB SSD 2 5 inches Up to 512 GB SSD M 2 SATA PCIe Up to 512 GB Audio specifications Feature Specification Types High definition audio Controller Realtek ALC3235 Stereo conversion Digital audio out through HDMI up to 7 1 compressed and uncompressed audi...

Page 37: ...ixels HD Panel Video Resolution maximum 1366 x 768 pixels FHD Panel Video Resolution maximum 1920 x 1080 pixels Diagonal viewing angle 74 Communication specifications Features Specification Network adapter 10 100 1000 Mb s Ethernet RJ 45 Wireless Internal wireless local area network WLAN wireless wide area network WWAN wireless gigabit WiGig NOTE WWAN and WiGig are optional NOTE Intel or Qualcomm ...

Page 38: ...e Specification Type Non touch FHD anti glare HD anti glare Height 205 6 mm 8 09 inches Width 320 9 mm 12 63 inches Diagonal 355 6 mm 14 inches Active area X Y Non touch FHD anti glare Maximum resolution 1920 x 1080 Maximum brightness 300 nits Refresh rate 60 Hz Maximum viewing angles horizontal 80 80 Maximum viewing angles vertical 80 80 Pixel pitch 0 161 mm 0 006 inches Touch FHD anti glare Maxi...

Page 39: ...imum viewing angles vertical 10 30 Pixel pitch 0 2265 mm 0 009 inches Keyboard specifications Feature Specification Number of keys United States 82 keys United Kingdom 83 keys Japan 86 keys Brazil 84 keys Touchpad specifications Feature Specification Active Area X axis 99 50 mm Y axis 53 00 mm Battery specifications Feature Specification Type 47 Whr 3 Cell dual core 62 Whr 4 Cell quad core Depth 1...

Page 40: ... Coin cell battery 3 V CR2032 lithium coin cell AC Adapter specifications Feature Specification Type 65 W Input voltage 100 V AC to 240 V AC Input current maximum 1 5 A Input frequency 50 Hz to 60 Hz Output current 3 34 A Rated output voltage 19 5 1 0 V DC Temperature range Operating 0 C to 40 C 32 F to 104 F Temperature range Non Operating 40 C to 70 C 40 F to 158 F Physical specifications Featur...

Page 41: ...ications Operating 0 C to 35 C 32 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Specifications Operating 10 to 90 non condensing Storage 5 to 95 non condensing Altitude maximum Specifications Operating 0 m to 3048 m 0 ft to 10 000 ft Non operating 0 m to 10 668 m 0 ft to 35 000 ft Airborne contaminant level G1 as defined by ISA 71 04 1985 Technical specifications 41 ...

Page 42: ...s the user password type of hard drive installed and enabling or disabling base devices Topics BIOS overview Entering BIOS setup program Navigation keys One time boot menu Boot Sequence Navigation keys System setup options Updating the BIOS System and setup password Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and ...

Page 43: ...emovable Drive if available STXXXX Drive if available NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen Boot Sequence Boot sequence enables you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical dri...

Page 44: ...ssword Read the current amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the System Setup screen information for future reference CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Accessing System Setup 1 Turn on or restart y...

Page 45: ...e Legacy Option ROMs is disabled Date Time Allows you to change the date and time System Configuration screen options Option Description Integrated NIC Allows you to configure the integrated network controller The options are Disabled Enabled Enabled w PXE This option is enabled by default Parallel Port Allows you to configure the parallel port on the docking station The options are Disabled AT Th...

Page 46: ... and mouse always work in the BIOS setup irrespective of these settings USB PowerShare This field configures the USB PowerShare feature behavior This option allows you to charge external devices using the stored system battery power through the USB PowerShare port Audio This field enables or disables the integrated audio controller By default the Enable Audio option is selected The options are Ena...

Page 47: ... video setting will be visible only when a video card is installed into the system Security screen options Option Description Admin Password Allows you to set change or delete the administrator admin password NOTE You must set the admin password before you set the system or hard drive password Deleting the admin password automatically deletes the system password and the hard drive password NOTE Su...

Page 48: ...s you to enable the Trusted Platform Module TPM during POST The options are TPM On enabled by default Clear PPI Bypass for Enabled Commands PPI Bypass for Disabled Commands Disabled Enabled Computrace Allows you to activate or disable the optional Computrace software The options are Deactivate Disable Activate NOTE The Activate and Disable options will permanently activate or disable the feature a...

Page 49: ...ext of the main OS The options are Disabled Enabled Default setting Disabled Enclave Memory Size This option sets SGX Enclave Reserve Memory Size The options are 32 MB 64 MB 128 MB Performance screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores This option ...

Page 50: ...Wireless Radio Control Allows you to enable or disable the feature that automatically switches from wired or wireless networks without depending on the physical connection Control WLAN Radio Control WWAN Radio Default setting The option is disabled Wake on LAN WLAN Allows you to enable or disable the feature that powers on the computer from the Off state when triggered by a LAN signal Disabled LAN...

Page 51: ...of two methods to enable the keypad that is embedded in the internal keyboard Fn Key Only This option is enabled by default By Numlock NOTE When setup is running this option has no effect Setup works in Fn Key Only mode Mouse Touchpad Allows you to define how the system handles mouse and touch pad input The options are Serial Mouse PS2 Mouse Touchpad PS 2 Mouse This option is enabled by default Nu...

Page 52: ...t be enabled to use this feature Trusted Execution disabled by default Wireless screen options Option Description Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch The options are WWAN GPS on WWAN Module WLAN WiGig Bluetooth All the options are enabled by default NOTE For WLAN and WiGig enable or disable controls are tied together and they cannot be e...

Page 53: ...t in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 1 Go to www dell com support 2 Click Product support In the Search support box enter the Service Tag of your computer and then click Search NOTE If you do not have the Service Tag use the SupportAssist feature to automatically identify...

Page 54: ...very key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 BIOS Update You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One Time boot menu on the computer Most of the Dell computers built a...

Page 55: ...password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and save the changes as prompted by the pop up message 5 Press Y to save the changes The computer restarts Deleting or changing an exist...

Page 56: ...System Setup and System passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 56 BIOS setup ...

Page 57: ...ischarge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the sur...

Page 58: ...w displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 If you wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 5 Select the device from the left pane and click Run Tests 6 If there are any issues error codes are displayed Note the error code and contact Dell OR 1 Shutdown t...

Page 59: ...ied to the LCD How to invoke L BIST Test 1 Press the power button to start the system 2 If the system does not start up normally look at the battery status LED If the battery status LED flashes an error code 2 7 the display cable may not be connected properly If the battery status LED flashes an error code 2 8 there is a failure on the LCD power rail of the system board hence there is no power sup...

Page 60: ...ng table lists how to read the LED codes when possible errors occur Table 6 Battery charge LED indicator Amber blinking pattern Problem description Suggested resolution 2 1 CPU CPU failure 2 2 System board BIOS ROM System board covers BIOS corruption or ROM error 2 3 Memory No memory RAM detected 2 4 Memory Memory RAM failure 2 5 Memory Invalid memory installed 2 6 System board Chipset System boar...

Page 61: ...ating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For more information about the Dell SupportAssist OS Recovery see Dell...

Page 62: ...orming a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove the base cover 4 Remove the battery 5 Press and hold the power button for 20 seconds to drain the flea power 6 Install the battery 7 Instal...

Page 63: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

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