Dell Latitude D631 User Manual Download Page 98

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Troubleshooting

U N

TH E

I D E O

D I A G N O S T I C S

T E ST S

—

If no error message appears and you still have a display problem,

but the display is not completely blank, run the

Video

device group in the Dell Diagnostics. If the

problem persists, contact Dell (see "Obtaining Assistance" on page 137).

E E

R RO R

E S SA G E S

" —

If an error message appears, see "Error Messages" on page 84

If only part of the display is readable

O N N E C T

A N

E X T E RN A L

M O N I T O R

—

Shut down your computer and connect an external monitor to the computer.

Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell

(see "Obtaining Assistance" on page 137).

Summary of Contents for Latitude D631

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Latitude D631 User s Guide Model PP18L ...

Page 2: ...lex Latitude PowerEdge PowerVault PowerApp PowerConnect Dell TravelLite Wi Fi Catcher StrikeZone and ExpressCharge are trademarks of Dell Inc AMD AMD Turion and combinations thereof are trademarks of Advanced Micro Devices Inc Windows Vista is a trademark and Microsoft Outlook and Windows are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG ...

Page 3: ...ng System CD 27 Running the Files and Settings Transfer Wizard Without the Operating System CD 28 Easy Transfer Cable for Windows Vista 29 4 Using a Battery Battery Performance 31 Checking the Battery Charge 32 Dell QuickSet Battery Meter 32 Microsoft Windows Power Meter 32 Charge Gauge 32 Low Battery Warning 33 Conserving Battery Power 33 Power Management Modes 34 Standby and Sleep Mode 34 Hibern...

Page 4: ...wer Management 40 Microsoft Windows Logo Key Functions 40 Touch Pad 41 Customizing the Touch Pad and Track Stick 42 Changing the Track Stick Cap 42 6 Using the Display Adjusting Brightness 43 Switching the Video Image 43 Setting Display Resolution and Refresh Rate 43 Dual Independent Display Mode 44 Swapping Primary and Secondary Displays 45 Using the Ambient Light Sensor 45 Using ATI Catalyst Con...

Page 5: ...nd or Wireless Wide Area Network 54 What You Need to Establish a Mobile Broadband Network Connection 54 Checking Your Dell Mobile Broadband Card 54 Connecting to a Mobile Broadband Network 55 Enabling Disabling the Dell Mobile Broadband Card 55 Managing Your Network Settings Through the Dell QuickSet Location Profiler 55 Dell Wi Fi Catcher Network Locator 56 Microsoft Windows Firewall 56 8 Using M...

Page 6: ...rds 69 About Passwords 69 Using a Primary or System Password 70 Using an Administrator Password 71 Using a Hard Drive Password 71 Trusted Platform Module TPM 72 Enabling the TPM Feature 72 Security Management Software 72 Activating the Security Management Software 73 Using the Security Management Software 73 Computer Tracking Software 73 If Your Computer Is Lost or Stolen 73 Cleaning Your Computer...

Page 7: ... cannot eject the CD CD RW DVD or DVD RW drive tray 82 If you hear an unfamiliar scraping or grinding sound 82 Hard drive problems 82 E Mail Modem and Internet Problems 82 Error Messages 84 IEEE 1394 Device Problems 87 Keyboard Problems 88 External Keyboard problems 88 Unexpected characters 88 Lockups and Software Problems 89 The computer does not start up 89 The computer stops responding 89 A pro...

Page 8: ... Mouse Problems 96 Video and Display Problems 97 If the display is blank 97 If the display is difficult to read 97 If only part of the display is readable 98 12 Reinstalling Software Drivers 99 What Is a Driver 99 Identifying Drivers 99 Reinstalling Drivers and Utilities 100 Using the Hardware Troubleshooter Tool 102 Microsoft Windows XP 102 Microsoft Windows Vista 102 Restoring Your Operating Sys...

Page 9: ...Working Inside Your Computer 111 Hinge Cover 113 Keyboard 113 Internal Card With Bluetooth Wireless Technology 115 Coin Cell Battery 116 Memory 117 Wireless Local Area Network WLAN Card 122 Mobile Broadband Card 124 Subscriber Identity Module SIM Card 127 Hard Drive 128 Returning a Hard Drive to Dell 129 Media Bay 131 Removing Media Bay Devices 131 15 Dell QuickSet 16 Traveling With Your Computer ...

Page 10: ...onnect 137 Online Services 138 AutoTech Service 138 Automated Order Status Service 139 Problems With Your Order 139 Product Information 139 Returning Items for Warranty Repair or Credit 139 Before You Call 140 Contacting Dell 142 18 Specifications Appendix FCC Notice U S Only 173 FCC Class B 173 Macrovision Product Notice 174 Glossary 175 ...

Page 11: ...rivers are already installed on your computer You can use the media to reinstall drivers see Reinstalling Drivers and Utilities on page 100 or to run the Dell Diagnostics see Dell Diagnostics on page 77 Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Dr...

Page 12: ...t Information Guide Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here ...

Page 13: ...computer and operating system and installs the updates appropriate for your configuration Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Notebook System Software 1 Go to support dell com select your region or business segment and enter your Service Tag 2 Select Drivers Downloads and click Go 3 Click your operating ...

Page 14: ...OTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the Operating System CD see Reinstalling Windows on page 104 After you reinstall your operating system use the optional Drivers and Utilities media to reinstall drivers for the devices that came with your computer Your ope...

Page 15: ...information about your display see Using the Display on page 43 1 display latch 2 display 3 power button 4 device status lights 5 keyboard 6 touch pad 7 fingerprint reader optional 8 touch pad buttons track stick buttons 9 track stick 10 keyboard status lights 11 volume control buttons 12 ambient light sensor 13 mute button 1 5 2 10 11 4 12 3 8 13 9 7 6 ...

Page 16: ...r is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the light is flashing Turns on steadily or blinks to indicate battery charge status Turns on when wireless devices are enabled Turns on when Bluetooth wireless technology is enabled To enable or disable Bluetooth wireless technology move the wireless switch...

Page 17: ...on supported keyboard shortcuts see Using the Keyboard on page 39 TOUCH PAD Provides the functionality of a mouse see Touch Pad on page 41 FINGERPRINT READER OPTIONAL Helps to keep your Dell computer secure When you slide your finger over the reader it uses your unique fingerprint to authenticate your user identity For information on how to activate and use the security management software that co...

Page 18: ...puter uses an internal fan to create airflow through the vents which prevents the computer from overheating NOTE Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire The computer turns on the fan when the ...

Page 19: ... Supports hot swapping multiple speeds on the same bus and time based data transfer This provides bandwidth for multimedia operations WIRELESS SWITCH When enabled through Dell QuickSet this switch can scan for a wireless LAN WLAN in your vicinity You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology see Dell Wi F...

Page 20: ... when a card is not installed see Card Types on page 63 HARD DRIVE Stores software and data Right Side View DRIVE BAY Supports a floppy or an optical drive second battery second hard drive or a Dell TravelLite module see Using Multimedia on page 57 DRIVE BAY LATCH RELEASE Press the latch release to eject any device installed in the media bay 1 off position Disables wireless devices 2 on position E...

Page 21: ...ly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector Connect USB devices such as a mouse keyboard or printer 1 network connector RJ 45 2 modem connector RJ 11 3 USB connectors 2 4 serial connector 5 video connector 6 AC adapter connector 7 air vents Connects the computer to a network The two lights next to the connector indicate ...

Page 22: ...the modem connector For information on using the modem see the online modem documentation supplied with your computer see Finding Information on page 11 Connects USB devices such as a mouse keyboard or printer Connects serial devices such as a mouse or handheld device Connects video devices such as a monitor Connects an AC adapter to the computer ...

Page 23: ...isconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating...

Page 24: ...puter to an electrical outlet see Using a Battery on page 31 BATTERY BAY LATCH RELEASES 2 Releases the battery see Replacing the Battery on page 36 for instructions LOCKING SCREW IF PRESENT If present locks devices such as an optical drive in place 1 battery charge gauge health gauge 2 battery 3 battery bay latch releases 2 4 locking screw if present 5 memory module cover 6 docking device connecto...

Page 25: ... with your docking device for more information AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the co...

Page 26: ...26 About Your Computer ...

Page 27: ...rosoft Knowledge Base 87uArticle 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings ...

Page 28: ...d and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System CD To run the Files and Settings Transfer Wizard without the Operating System CD you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Click Start Files...

Page 29: ...A1089586 How Do I Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledge Base document may not be available in some countries Easy Transfer Cable for Windows Vista NOTE Dell does not provide the Easy Transfer Cable for Windows Vista 1 Insert the Easy Transfer Cable for Windows Vista Application Software CD into ...

Page 30: ...30 Transferring Information to a New Computer 9 Select Yes The computer reboots and the transfer is complete ...

Page 31: ...omputer NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD Operating time is significantly reduced when you perform operations including but not limited to the following Using optical drives Using wireless communications devices PC Cards Express Cards media memory cards or USB devices Using high brightness display settings 3D screen savers or ...

Page 32: ...indows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar If the computer is connected to an electrical outlet a icon appears Charge Gauge By either pressing once or pressing and holding the status button on the charge gauge on the battery you can check Battery charge check by pressing and releasing the status bu...

Page 33: ...dow warns you when the battery charge is approximately 90 percent depleted If two batteries are installed the low battery warning means that the combined charge of both batteries is approximately 90 percent depleted The computer enters hibernate mode when the battery charge is at a critically low level You can change the settings for the battery alarms in QuickSet or the Power Options Properties w...

Page 34: ... or open the display depending on how you set the power management options You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad or track stick Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the sa...

Page 35: ... Maintenance and then click Power Options Charging the Battery When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge NOTE With Dell ExpressCharge when the computer is turned off the ...

Page 36: ...ect the modem from the wall connector and computer and remove any other external cables from the computer NOTICE You must remove all external cables from the computer to avoid possible connector damage To remove the battery 1 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 2 Ensure that the computer is turn...

Page 37: ...r for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Battery on page 35 before you use it Battery Errors To address error codes generated by the battery refer to Error Messages on page 84 ...

Page 38: ...38 Using a Battery ...

Page 39: ... in blue on the right of the keypad keys To type a number or symbol hold down Fn and press the desired key To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again Key Combinations System Functions Battery Ctrl Shift Esc Opens the Task Manager window Fn F3 Displays the Dell QuickSet Battery Meter see Dell QuickSet Battery Meter on pag...

Page 40: ...nagement mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window see Accessing Power Options Properties on page 35 Fn F1 Puts the computer into hibernate or sleep mode Dell QuickSet is required see Dell QuickSet on page 133 Windows logo key and m Minimizes all open windows Windows logo key and Shift m...

Page 41: ... To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the ...

Page 42: ... pad and track stick Click the Touch Pad tab to adjust touch pad and track stick settings 3 Click OK to save the settings and close the window Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use You can purchase additional caps by visiting the Dell website at dell com 1 Pull the cap off the track stick 2 Align the new cap over the square track stic...

Page 43: ...xternal device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press Fn F8 to switch the video image between the display only the external device only or the display and the external device simultaneously Setting Display Resolution and Refresh Rate To display a program at a specific resolution both the graph...

Page 44: ...work space 1 Connect the external monitor TV or projector to the computer 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 In the Display Properties window click the Settings tab NOTE If you choose a resolution or color palette that is higher than the display supports the settings adjust ...

Page 45: ...ent Light Sensor The ambient light sensor ALS is located on the bottom of the computer display panel The ALS detects available environmental light and automatically increases or decreases the display backlighting to compensate for low light and high light environments You can enable or disable the ALS feature by pressing the Fn and left arrow key combination NOTE Do not cover the ALS with any adhe...

Page 46: ...before they are applied NOTE Microsoft NET 1 1 or 2 0 must be installed to support the full functionality of the Catalyst Control Center The Catalyst Control Center provides two views of the software Standard View is a simplified view that includes wizards to get the inexperienced user up and running Advance View allows the advanced user to access and configure the complete feature set of the soft...

Page 47: ...play 47 Using Hot Keys You can press the predefined combination of keys Ctrl Alt C to launch Catalyst Control Center or you can define your own hot key sequence by using the Catalyst Control Center s Hotkey Manager ...

Page 48: ...48 Using the Display ...

Page 49: ...n about Networking access the Help and Support Center click Start Help and Support Connecting a Network or Broadband Modem Cable Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable connector until it clicks ...

Page 50: ...ers and provides Internet or network access The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves What You Need to Establish a WLAN Connection Before you can set up a WLAN you need High speed broadband Internet access such as cable or DSL A broadband modem that is connected and working A wireless ro...

Page 51: ...have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection see Connecting a Network or Broadband Modem Cable on page 49 3 Install any software required for your wireless router Your wireless router may have been shipped with an installation CD Installation CDs usually contain installation and troubleshooting information Install the required ...

Page 52: ...ss Local Area Network on page 50 NOTE The following networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products This section provides general procedures for connecting to a network using wireless technology Specific network names and configuration details vary See Wireless Local Area Network on page 50 for more information about how to prepare for...

Page 53: ...llow the instructions provided in any utility prompts that appear on your screen Once you have configured your computer for the wireless network that you selected another pop up notifies you that your computer is connected to that network Thereafter whenever you log on to your computer within the range of the wireless network that you selected the same pop up notifies you of the wireless network c...

Page 54: ...Telus do not use a SIM The Dell Mobile Broadband Card Utility already installed on your computer if you purchased the card when you purchased your computer or on the CD that accompanied your card if purchased separately from your computer If the utility is corrupted or deleted from your computer see the Dell Mobile Broadband Card Utility user s guide for instructions The user s guide is available ...

Page 55: ...roadband and follow the instructions on the screen Enabling Disabling the Dell Mobile Broadband Card NOTE If you are unable to connect to a Mobile Broadband network ensure that you have all the components for establishing a Mobile Broadband connection see What You Need to Establish a Mobile Broadband Network Connection on page 54 and then verify that your Mobile Broadband card is enabled by verify...

Page 56: ...hibernate mode or in standby mode as long as the switch is configured through Dell QuickSet or the BIOS system setup program to control WiFi network connections Because the Wi Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections For more informat...

Page 57: ...ct button on the front of the drive 2 Pull out the tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle NOTE If you use a module that shipped with another computer you need to install the drivers and software necessary to play DVDs or write data For more information see the Drivers and Utilities media the Drivers and Utilities media is optional and may n...

Page 58: ...rmation on playing CDs or DVDs click Help on the CD or DVD player if available Copying CDs and DVDs NOTE Ensure that you observe all copyright laws when creating CDs or DVDs Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a s...

Page 59: ...ve one CD DVD drive ensure that the settings are correct and then click Disc Copy The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK If you have two CD DVD drives select the drive into which you have inserted your source CD or DVD and then click Disc Copy The computer copi...

Page 60: ...on provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW...

Page 61: ...ol buttons to enable or disable the Volume Meter on the screen When the meter is enabled adjust the volume with the volume control buttons For more information about QuickSet right click the icon in the taskbar and click Help Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display pr...

Page 62: ...dows Vista Start button and click Control Panel Appearance and Personalization 2 Under Personalization click Adjust Screen Resolution 3 Under Resolution click and drag the bar to reduce the resolution setting 4 In the drop down menu under Colors click Medium 16 bit and click OK ...

Page 63: ...its functionality Smart Cards Smart cards provide valuable tools for security data storage and special programs see Smart Card on page 67 Card Blanks Your computer shipped with a plastic blank installed in the card slots Blanks protect unused slots from dust and other particles Save the blank for use when no card is installed in the slots blanks from other computers may not fit your computer To re...

Page 64: ...ard 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again The computer recognizes most PC Car...

Page 65: ...m the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out ...

Page 66: ...66 Using Cards ...

Page 67: ... it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer Smart Card NOTE For information on how to secure your computer while traveling see Traveling With Your Computer on page 135 NOTE The smart card feature may not be avai...

Page 68: ...ow a PIN to provide more secure user authentication than passwords alone Installing a Smart Card You can install a smart card in the computer while the computer is running The computer automatically detects the card To install a smart card 1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot 2 Slide the smart card into the smart card slot until the ...

Page 69: ...word NOTICE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof If you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards with encryption features Use the User Accounts option in the Control Panel in the Microsoft Windows operating system to create user accounts o...

Page 70: ...you require more security obtain and use additional forms of protection such as smart cards data encryption programs or PC Cards with encryption features If you forget any of your passwords contact Dell see Contacting Dell on page 142 For your protection Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer Using a Primar...

Page 71: ...ned but forget them both contact your system administrator or contact Dell see Obtaining Assistance on page 137 Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access To assign or change a hard drive password enter system setup see System Setup Program on page 107 After assigning a hard drive password you must enter it each time you t...

Page 72: ...Started Guide In the event of these backups being incomplete lost or damaged Dell will be unable to assist in the recovery of encrypted data Enabling the TPM Feature 1 Enable the TPM software a Restart the computer and press F2 during the Power On Self Test to enter the system setup program b Select Security TPM Security and press Enter c Under TPM Security select On d Press Esc to exit the setup ...

Page 73: ...re Click Start All Programs Wave EMBASSY Trust Suite Getting Started Guide Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is optional and may be purchased when you order your Dell computer or you can contact your Dell sales representative for information about this security feature NOTE Computer tracking software ma...

Page 74: ...ng computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for technical assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and...

Page 75: ...loth to seep between the touch pad and the surrounding palm rest Touch Pad 1 Shut down and turn off your computer 2 Disconnect any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries see Replacing the Battery on page 36 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the clo...

Page 76: ...e disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs ...

Page 77: ...tics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities media is optional and may not ship with your computer Enter the System Setup Program see System Setup Program on page 107 review your computer s configuration information and ensure that the ...

Page 78: ...ed during the Pre boot System Assessment write down the error code s and contact Dell If the Pre boot System Assessment completes successfully you will receive the following message Booting Dell Diagnostic Utility Partition Press any key to continue 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics From the Drivers...

Page 79: ...m Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes 1 ...

Page 80: ...pport and point to Dell Support Settings 3 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The Dell Support icon in the taskbar functions differently when you click double click or right click the ico...

Page 81: ...s in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibilit...

Page 82: ...he drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disk or disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting...

Page 83: ... DIAGNOSTIC TOOL Click the Start button point to All Programs and then click Modem Diagnostic Tool Follow the instructions on the screen to identify and resolve modem problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your mo...

Page 84: ...roperly seated Reinstall the memory modules and if necessary replace them see Memory Problems on page 90 DISK C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics on page 77 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay see Drive Problems ...

Page 85: ...s on page 77 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program see Syste...

Page 86: ...be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 77 NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see Drive Problems on page 81 If the problem persists contact Dell see Obtaining Assistance o...

Page 87: ...ERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 77 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or...

Page 88: ... to Programs point to Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the ...

Page 89: ...nstallation instructions in its documentation or on a floppy disk or CD END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Task Manager 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILIT...

Page 90: ...rt dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 77 If all tests run successfully the error condition is related to a software problem Memory Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 141 as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructions i...

Page 91: ... Center click Start Help and Support You can also download the Dell Mobile Broadband Card Utility user s guide from support dell com NOTE Remove any network cables from the computer and disable the WLAN card To disable the WLAN card click Start Connect To Wireless Network Connection Disable NOTE The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed Doub...

Page 92: ... user s guide is also available on the Dell Support website at support dell com and on the CD included with your Mobile Broadband card if you purchased the card separately from your computer PC Card Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 141 as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructi...

Page 93: ...up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns o...

Page 94: ...ation Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If...

Page 95: ...und from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDI...

Page 96: ...are 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Turn on the c...

Page 97: ...ICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center click Start Help and Support SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press Fn F8 to switch the video image to the display If the display is difficult...

Page 98: ...nce on page 137 SEE ERROR MESSAGES If an error message appears see Error Messages on page 84 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller...

Page 99: ... computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the dri...

Page 100: ...Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver Microsoft Windows Vista 1 Click the Windows Vista start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click C...

Page 101: ...omatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the extracting instructions and then read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Manually Reinstalling Drivers N...

Page 102: ...troubleshooter in the search field and press Enter to start the search 3 In the Fix a Problem section click Hardware Troubleshooter 4 In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Microsoft Windows Vista 1 Click the Windows Vista start button and click Help and Support 2 Type hardware troubleshoote...

Page 103: ...All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts Microsoft Windows Vista 1 Click the Windows Vista Start button and click Help and Support 2 In the search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an adm...

Page 104: ...tallation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following items Dell Operating System CD Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the...

Page 105: ...indows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and press Enter 6 Press any key to Boot from CD ROM 7 Follow the instructions on the screen to complete the ins...

Page 106: ...106 Reinstalling Software ...

Page 107: ...em configuration information and optional settings You may want to write down the information for future reference The system setup screens display the current setup information and settings for your computer such as System configuration Boot order Boot start up configuration and docking device configuration settings Basic device configuration settings System security and hard drive password setti...

Page 108: ... list of the bootable devices that may be installed in your computer including but not limited to the following Diskette Drive Modular bay HDD Internal HDD Optical Drive During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To contr...

Page 109: ... which you want to boot and press Enter The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Changing Printer Modes Set the Parallel Mode option according to the type of printer or device connected to the parallel connector To determine the correct mode to use see the documentation that came with the device Setting Parallel Mode to Dis...

Page 110: ...110 System Setup Program ...

Page 111: ...flat blade screwdriver Small Phillips screwdriver Small plastic scribe Flash BIOS update program CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click Start Shut Down Shut down ΟΚ The computer turns off after the...

Page 112: ... 111 3 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall connector 4 Disconnect any telephone or network cables from the computer 5 Close the display and turn the computer upside down on a f...

Page 113: ...ace NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously Removing the hinge cover in a different way than described may cause the plastic to break 3 Starting on the right side of the computer use a plastic scribe to pry up the hinge cover Lift the cover away from the computer going from the right toward the left and lay the cover aside 4 To replace the hinge ...

Page 114: ...yboard cable 4 Rotate the keyboard up 90 degrees and lay it on the palm rest to gain access to the keyboard connector 5 If the keyboard cable is held in place by a keyboard lock arm next to the keyboard connector carefully pivot the lock arm upward to uncover the cable 6 Pull up on the pull tab to disconnect the keyboard cable connector from the keyboard connector on the system board NOTE When you...

Page 115: ...puter If you ordered an internal card with Bluetooth wireless technology with your computer it is already installed 1 Follow the procedures in Before You Begin on page 111 2 Remove the hinge cover see Hinge Cover on page 113 NOTICE Be careful when removing the card to avoid damaging the card card cable or surrounding components 3 Carefully remove the card cable from its routing guide 4 While grasp...

Page 116: ...e NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 111 2 Remove the hinge cover see Hinge Cover on page 113 3 Remo...

Page 117: ...the Product Information Guide NOTICE If your computer has only one memory module install the memory module in the connector labeled DIMMA NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new mem...

Page 118: ...t damage to the memory module connector do not use tools to spread the memory module securing clips 4 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module DIMM A 2 securing clips ...

Page 119: ... angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it To add or replace a memory module in the DIMM B connector NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB Insert memory modules at a 45 degree ang...

Page 120: ...ry module connector do not use tools to spread the memory module securing clips 3 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module cover 2 captive screw 1 2 ...

Page 121: ...es this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 5 Replace the cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close...

Page 122: ...puter click Start Help and Support and then click Computer Information 8 Replace the memory module cover Wireless Local Area Network WLAN Card If you ordered a WLAN card with your computer the card is already installed CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 11...

Page 123: ... the metal securing tabs until the card pops up slightly c Slide and lift the WLAN card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card NOTE Do not insert a Mobile Broadband card into the WLAN card slot NOTE The WLAN card may have two or three connectors depending on the type of card you ordered 5 To ...

Page 124: ...ch cable to connect to which connector see the documentation that came with your WLAN card c Connect the antenna cables to the WLAN card ensuring that you route the cables correctly Mobile Broadband Card NOTE Mobile Broadband cards may not be available in all regions If you ordered a Mobile Broadband card with your computer the card is already installed CAUTION Before you begin any of the procedur...

Page 125: ...OTICE To prevent damage to the connector do not use tools to spread the securing clips 4 If a Mobile Broadband card is not already installed go to step 5 If you are replacing a Mobile Broadband card remove the existing card a Disconnect the Mobile Broadband card from any attached cables 1 Mobile Broadband card 2 antenna cables 2 1 2 ...

Page 126: ...onnectors and realign the card NOTE Do not insert a WLAN card into the Mobile Broadband card slot NOTICE The Mobile Broadband card may have one or two connectors depending on the type of card you ordered 5 To install a Mobile Broadband card a Move any antenna cables out of the way to make space for the Mobile Broadband card b Align the card with the connector at a 45 degree angle and press the car...

Page 127: ...and card c Connect the white antenna cable to the connector on the card marked with a white triangle connect the black antenna cable to the connector on the card marked with a black triangle Subscriber Identity Module SIM Card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on...

Page 128: ...es on the new hard drive CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive CAUTION Before working inside your computer follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on in st...

Page 129: ...ressure to slide the drive into place If you use excessive force you may damage the connector 5 Slide the hard drive into the bay until it is fully seated 6 Replace and tighten the screws 7 Use the Operating System CD to install the operating system for your computer see Using the Operating System CD on page 104 Use the Drivers and Utilities media to install the drivers and utilities for your comp...

Page 130: ...130 Adding and Replacing Parts hard drive foam packaging ...

Page 131: ...t installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 If present remove the device locking screw from the bottom of the computer 2 If the computer is running double click the Safely Remove Hardware icon on the taskbar click the device you want to eject and click Stop 3 Press the device latch release 4 Pull the device out of the media bay To install a dev...

Page 132: ...132 Adding and Replacing Parts ...

Page 133: ...gs Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Page 134: ...134 Dell QuickSet ...

Page 135: ...charge the main battery and any spare batteries that you plan to carry with you Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the c...

Page 136: ... consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Traveling by Air NOTICE Do not walk the ...

Page 137: ...not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the Dell Support see Technical Support and Customer S...

Page 138: ...port us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Au...

Page 139: ...rranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 142 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy...

Page 140: ...to fill out the Diagnostics Checklist see Diagnostics Checklist on page 141 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documen...

Page 141: ... computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print...

Page 142: ...ress la techsupport dell com Technical Support Customer Service Sales toll free 800 335 0031 Antigua and Barbuda Online Support www dell com ag la techsupport dell com Technical Support Customer Service Sales 1 800 805 5924 Aomen Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Argentina Buenos Aires Internatio...

Page 143: ... Home Small Business Support 08 20 24 05 30 17 Preferred Accounts Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Bahamas Online Support www dell com bs la techsupport dell com Technical Support Customer Service Sales toll free 1 866 874 3038 Barbados Online Support www dell com bb la techsupport dell com Technical S...

Page 144: ...br BR_TechSupport dell com Customer Service and Tech Support 0800 970 3355 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales 0800 970 3390 British Virgin Islands Technical Support Customer Service Sales toll free 1 866 278 6820 Brunei Country Code 673 Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 3101 or toll free 801 1012 Transact...

Page 145: ...toll free 1 800 387 5757 Printers Projectors Televisions Handheld Digital Jukebox and Wireless 1 877 335 5767 Sales Home and Home Office Sales toll free 1 800 999 3355 Small Business toll free 1 800 387 5752 Medium Large Business Government toll free 1 800 387 5755 Spare Parts and Extended Service 1 866 440 3355 Cayman Islands Online Support la techsupport dell com Technical Support Customer Servi...

Page 146: ... 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Govern...

Page 147: ...rd Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support Customer Service Sales 1 800 ...

Page 148: ...ployees 0207 533 533 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Online Support support euro dell com Home and Small Business Technical Support 0825 387 270 Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corpora...

Page 149: ...Online Support support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport de...

Page 150: ...on 00852 2969 3191 Technical Support Servers and Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 Country City International Access Code Country Code...

Page 151: ...080 25068034 or your city STD code 60003355 or toll free 1800 425 8045 Gold Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 Customer Service Home and Small Business India_care_HSB dell com toll free 1800 4254051 Large Corporate Accounts India_care_REL dell com toll free 1800 4252067 Sales Large Corporate Accounts 1600 33 804...

Page 152: ...56 Medium Business 1850 200 646 Large Business 1850 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 Corporate Customer Service dial within U K only 0870 907 4499 U K Sales dial within U ...

Page 153: ...821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Service 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica Online Support la techsupport dell com Technical Support Customer Service Sales dial from within Jamaica only 1 800 440 9205 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Number...

Page 154: ...rConnect and PowerVault 81 44 556 4162 Technical Support Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Service 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales ove...

Page 155: ...ss Code 00 Country Code 352 Online Support support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Techn...

Page 156: ...ity Code 20 Online Support support euro dell com Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax...

Page 157: ... Code 22 Online Support support euro dell com pl_support_tech dell com Customer Service Phone 57 95 700 Customer Service 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 8...

Page 158: ...sia only Online Support support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1 800 394 7478 Customer Service toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 741...

Page 159: ...and Small Business Technical Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Service 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support 08 590 05 199 Relat...

Page 160: ... 0080 186 1011 Technical Support Servers and Storage toll free 0080 160 1256 Customer Service toll free 0080 160 1250 option 5 Transaction Sales toll free 0080 165 1228 Corporate Sales toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Online Support support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support Power...

Page 161: ...vice Home and Small Business 0870 906 0010 Corporate 01344 373 185 Preferred Accounts 500 5000 employees 0870 906 0010 Global Accounts 01344 373 186 Central Government 01344 373 193 Local Government Education 01344 373 199 Health 01344 373 194 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Other Dell Products 0870 353 0800 General Home and Small Business Fax 0870 9...

Page 162: ...PDAs and MP3 Players toll free 1 877 459 7298 Customer Service toll free 1 800 624 9897 Automated Order Status toll free 1 800 433 9014 Small Business toll free 1 800 456 3355 Medium and Large Business toll free 1 877 671 3355 State and Local Government toll free 1 800 981 3355 Federal Government toll free 1 800 727 1100 Healthcare toll free 1 800 274 1550 K 12 Education toll free 1 888 977 3355 H...

Page 163: ...ustomer Service Sales toll free 1 877 702 4360 Venezuela Online Support www dell com ve la techsupport dell com Technical Support Customer Service Sales 0800 100 4752 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 164: ...164 Getting Help w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 165: ...set with ATI Radeon X1270 Graphics Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 40 bits Flash EPROM 2 MB Graphics bus internal PCI bus 32 bits PC Card CardBus controller 02Micro OZ711EZ1 PC Card connector one supports one Type I or Type II card Cards supported PC Card 3 3 V and 5 V PC Card connector size 80 pins Smart Card Read write capabilities re...

Page 166: ...in connector 16550C compatible 16 byte buffer connector Audio microphone connector stereo headphone speakers connector Mini Card two Type IIIA Mini Card slots Modem RJ 11 port Network adapter RJ 45 port USB four 4 pin USB 2 0 compliant connectors Video 15 hole connector D Dock standard D Dock connector for devices such as D Dock advanced port replicators and expansion stations D Module D family mo...

Page 167: ... available LCD interface LVDS TV Output NTSC or PAL in S Video and composite modes S Video and composite are possible with a docking device Color Support 16 7 million Audio Audio type two channel high definition audio codec Audio controller IDT STAC9205 codec Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal Internal High Definition Audio External microphone in c...

Page 168: ... angle 0 closed to 180 Viewing angles WXGA Horizontal 40 40 WXGA Vertical 15 30 WXGA Horizontal 40 40 WXGA Vertical 15 30 Pixel pitch WXGA 0 2373 WXGA 0 2109 Power Consumption panel with backlight typical WXGA 7 0 W WXGA 7 5 W Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Active area 73 7 x 43 S...

Page 169: ... ion 85 WHr 6 cell smart lithium ion 56 WHr 4 cell smart lithium ion 35 WHr Dimensions 4 cell and 6 cell lithium ion batteries Depth 66 6 mm 2 62 inches Height 19 2 mm 0 76 inch 9 cell lithium ion batteries Depth 93 3 mm 3 67 inches Height 20 59 m 0 81 inch Weight 0 51 kg 1 12 lb 9 cell 0 33 kg 0 73 lb 6 cell 0 24 kg 0 53 lb 4 cell Voltage 11 1 VDC 6 cell and 9 cell 14 8 VDC 4 cell ...

Page 170: ... span approximate 300 charge discharge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 Fingerprint Reader optional Type UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel sensing technology AC Adapter Types 65 W and 90 W Input voltage 90 264 VAC 65 W and 90 W Input current maximum 1 7 A 65 W and 90 W Input frequency ...

Page 171: ... Width 338 mm 13 3 inches Depth 236 mm 9 3 inches Weight with 6 cell battery With CD drive 2 31 kg 5 09 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storag...

Page 172: ...172 Specifications w w w d e l l c o m s u p p o r t d e l l c o m Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Environmental continued ...

Page 173: ...erate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to tr...

Page 174: ... incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corpor...

Page 175: ...of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery powers the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the ...

Page 176: ...use a small amount of battery powered CMOS memory to hold date time and system setup options COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls th...

Page 177: ...most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved...

Page 178: ...ten measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs H hard drive A drive that reads and w...

Page 179: ...ork covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to indicate the status...

Page 180: ...ains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining compu...

Page 181: ...stallation information and describe new product enhancements or corrections that have not yet been documented read only Data and or files you can view but cannot edit or delete A file can have read only status if It resides on a physically write protected floppy disk CD or DVD It is located on a network in a directory and the system administrator has assigned rights only to specific individuals re...

Page 182: ...ony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by a...

Page 183: ...our computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to...

Page 184: ...te protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WWAN wireless wide area network A wireless high speed data network using cellular technology and covering a much larger geographic area than WLAN WXGA wide aspect extended graphics array A video standard for video cards and controllers...

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Summary of Contents for Latitude D631

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Dell Latitude D631, User Manual, Page: 98 / 184

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Summary of Contents for Latitude D631

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