Dell Latitude D631, User Manual, Page: 89 / 184

Troubleshooting
89
Lockups and Software Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide
.
The computer does not start up
E
N SU RE T H A T T H E
AC
A D A P TE R I S F I R ML Y C O N N E C T E D T O T H E CO MP U T E R A N D TO T H E E L E C T RI CA L O U TL E T
.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
U R N T H E C O M PU TE R O F F
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding or crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
N D T H E P R O G R A M
—
1 Press <Ctrl><Shift><Esc> simultaneously.
2
Click Task Manager .
3 Click the program that is no longer responding.
4 Click End Task .
C
H E C K T H E S O F T W A RE D O C U M E N TA T I O N
— If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
U N TH E
P
R O G R A M
C
O MP A T I B I L I TY
W
I Z A R D
—
The Program Compatibility Wizard configures a program
so it runs in an environment similar to non-Windows operating system environments.
1 Click Start
→
All Programs
→
Accessories
→
Program Compatibility Wizard
→
Next .
2 Follow the instructions on the screen.
A solid blue screen appears
T
U R N T H E C O M PU TE R O F F
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
C
H E C K T H E S O F T W A RE D O C U M E N TA T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A CT U R E R F O R T R O U B L E S H O O T I N G