Dell Latitude D631, User Manual, Page: 82 / 184

82
Troubleshooting
Problems writing to a CD/DVD-RW drive
C
LO SE O TH E R P R O G R A M S
—
The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
T
U R N O F F
S
T A N D B Y M O D E I N
W
I N D O W S B E F O R E WR IT I NG T O A
CD/DVD-RW
DI SC
—
Search for the
keyword standby in the Windows Help and Support Center for information on power management
modes. To access the Help and Support Center, click
Start → Help and Support
.
C
H A N G E T H E W RI T E SP E E D T O A S L O W E R RAT E
—
See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1 Ensure that the computer is shut down.
2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
A
L L O W T H E C O M PU T ER T O CO OL BEF O RE T U RN I N G I T O N
—
A hot hard drive may prevent the operating
system from starting. Try allowing the computer to return to room temperature before turning it on.
R
U N
C
H E C K
D
I S K
—
1 Click the Start button and click My Computer .
2
Right-click
Local Disk C:
.
3
Click Properties .
4 Click the Tools tab.
5 Under Error-checking , click Check Now .
6 Click Scan for and attempt recovery of bad sectors .
7 Click Start .
E-Mail, Modem, and Internet Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 141) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.