Dell Latitude 3390 2-in-1 Owner'S Manual Download Page 85

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Realtek HD audio drivers

Verify if the Realtek audio drivers are already installed in the laptop.

Table 8. Realtek HD audio drivers

Before installation

After installation

Network drivers

Install the WLAN and Bluetooth drivers from the Dell support site.

Verify if the Network drivers are already installed in the laptop.

Software

Summary of Contents for Latitude 3390 2-in-1

Page 1: ...Dell Latitude 3390 2 in 1 Owner s Manual Regulatory Model P69G Regulatory Type P69G001 ...

Page 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 1 Rev A00 ...

Page 3: ...an 20 Heat sink 21 LED board 22 Input Output I O boards 24 Touchpad buttons board 27 Display assembly 29 Display cover 30 Display eDP cable 32 Camera 33 System board 34 Power connector port 37 Keyboard 38 Palm rest 41 3 Technology and components 43 Power adapter 43 Processors 43 Skylake processor 43 Processor performance features 43 Identifying processors in Windows 10 45 Verifying the processor u...

Page 4: ...ive in the BIOS 51 USB features 52 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB 52 Speed 52 Applications 53 Compatibility 53 HDMI 1 4 54 HDMI 1 4 Features 54 Advantages of HDMI 54 USB Powershare 55 Camera features 55 Identifying the camera in Device Manager on Windows 10 55 Starting the camera 56 Starting the camera application 56 Memory features 57 Verifying system memory in Windows 10 57 Verifying syste...

Page 5: ...p options 73 General screen options 73 System Configuration screen options 74 Video screen options 75 Security screen options 75 Secure Boot screen options 76 Intel Software Guard Extensions screen options 77 Performance screen options 77 Power Management screen options 78 POST Behavior screen options 78 Virtualization support screen options 79 Wireless screen options 79 Maintenance screen options...

Page 6: ...Realtek HD audio drivers 85 Network drivers 85 7 Troubleshooting 86 Enhanced Pre Boot System Assessment ePSA diagnostics 87 System diagnostic lights 87 8 Contacting Dell 90 6 Contents ...

Page 7: ...mponents and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press ...

Page 8: ...puter CAUTION To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Replace the battery 2 Replace the base cover 3 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 4 Connect any telephone or network cables to your computer CAUTION To co...

Page 9: ...port 1 SSD card 1 System fan 1 System board 3 Keyboard shield 14 Base cover 9 Display hinges 4 6 I O board 2 Touchpad and Touchpad bracket 8 Keyboard 15 Sensor board 1 Removing and installing components This section provides detailed information on how to remove and install the components in your laptop Base cover Removing the base cover 1 Follow the procedure in Before working inside your compute...

Page 10: ...Using a plastic scribe pry the base cover from the edges and remove it from the laptop NOTE Pry the edges clockwise starting from the lower left side of the air vent 10 Removing and installing components ...

Page 11: ...e battery 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 To remove the battery a Disconnect the battery cable from the connector on the system board 1 NOTE Ensure to pull the battery connector from the connector by the head of the connector label to avoid damage to the PIN b Remove the screws 4 that secure the battery to the laptop 2 c Lift the battery away...

Page 12: ...and volume control board Removing the power and volume control board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c coin cell battery 3 To remove the power and volume control board a Disconnect the power cable from the connector on the system board 1 CAUTION Ensure that you remove the coin cell battery connector on the system board to avoid dama...

Page 13: ... Place the power and volume control board into the two plastic placeholders which secures the board to the system chassis 2 Tighten the screw to secure the power and volume control board to the laptop 3 Route the cables through the cable routing clips 4 Connect the power and volume control board to the connector on the system board 5 Affix the adhesive tape to secure it 6 Install the a coin cell b...

Page 14: ... tape that secures the cable to the system board c Remove the screw 2 that secures the HDD on the laptop system board 2 d Lift the HDD from the system board 3 Installing the Hard disk drive HDD 1 Place the HDD on the placeholder and connect to the connector on the system board NOTE Ensure to stick the adhesive tape to secure the HDD cable on the system chassis 2 Tighten the screw 2 to secure the H...

Page 15: ...y from the connector on the system board 1 b Pry and lift the coin cell battery to release it from the adhesive on the laptop 2 Installing the coin cell battery 1 Place the coin cell battery on the laptop 2 Connect the coin cell battery cable to the connector on the system board 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer Removing and installin...

Page 16: ...rd to the laptop 1 b Lift the metal bracket to access the WLAN cables 2 c Disconnect the WLAN cables from the connectors on the WLAN card 3 NOTE Ensure to gently use plastic scribe to disconnect the WLAN cables from the connectors d Slide the WLAN card away from the connector on the system board 4 NOTE Ensure to lift the WWAN card by an angle NOT more than 35 16 Removing and installing components ...

Page 17: ...ng inside your computer Memory modules Removing the memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 Peel and hold the label that protects the memory module to the laptop 4 To remove memory module a Pull the retention clips away from the memory module until the memory module pops out 1 b Pull the memory module from the memory module ...

Page 18: ...tion clips secure the memory module NOTE Ensure to hear a click sound when the memory module is secured 2 Affix the adhesive tape to secure the memory moduleRelease the label that protects the memory module 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer Speaker Removing the speakers 1 Follow the procedure in Before working inside your computer 2 R...

Page 19: ...t the latch and release the LED board cable from the laptop before un routing the speaker cable b Disconnect the speaker cable from the connector on the system board 2 c Release the speaker cables from the routing clips on the system board 3 d Lift the speakers away from the laptop Removing and installing components 19 ...

Page 20: ...he a LED board b battery c base cover 6 Follow the procedure in After working inside your computer System fan Removing the system fan 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the system fan a Disconnect the system fan cable from the connector on the system board 1 b Remove the screws 2 that secure the system fan to the laptop 2 c...

Page 21: ...e system board 4 Install the a battery b base cover 5 Follow the procedure in After working inside your computer Heat sink Removing the heat sink 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the heat sink a Loosen the captive screws that secure the heat sink to the laptop 1 Removing and installing components 21 ...

Page 22: ...ly cover the processor Start with a screw and proceed with diagonally opposite screw irrespective of which screw one starts with 3 Install the a battery b base cover 4 Follow the procedure in After working inside your computer LED board Removing the LED board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the LED board a Lift the latch...

Page 23: ...ently to avoid damage c Peel the adhesive tape to access the LED board 3 d Lift the LED board away from the laptop NOTE The LED board is secured on a cylindrical plastic hook Ensure to lift the board without a damage to the LED board hole that secures it on the system board Removing and installing components 23 ...

Page 24: ... 5 Follow the procedure in After working inside your computer Input Output I O boards Removing the Input Output board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the I O board a Peel and lift the plastic label of the I O board cable 1 b Pull the copper lever to disconnect the I O board cable on the system board 2 NOTE Ensure to pull...

Page 25: ...d Remove the screw 2 that secures the I O board to the laptop chassis 1 e Lift the I O board from the laptop chassis 2 Removing and installing components 25 ...

Page 26: ...and power and volume button board cables to the connector on the I O board 4 Connect the I O board cable to the connector on the system board 5 Affix the adhesive tape to secure the I O board cable and release the copper latch 6 Install the a battery b base cover 7 Follow the procedure in After working inside your computer 26 Removing and installing components ...

Page 27: ...ylar tapes that secures the speaker cable to the laptop 1 b Remove the screws 4 that secure the touchpad board to the laptop chassis 2 c Lift the touchpad metal bracket from the laptop chassis 3 4 To release the touchpad a Remove the mylar tapes that secure the touchpad bracket to the laptop 1 b Lift the latch and release touchpad cable on the system board 2 Removing and installing components 27 ...

Page 28: ...ase it from adhesive that secure the cable to the laptop 5 To remove touchpad board a Remove the screws 4 that secure the touchpad to the laptop 1 b Lift the touchpad away from the laptop chassis 2 28 Removing and installing components ...

Page 29: ...ll the a battery b base cover 7 Follow the procedure in After working inside your computer Display assembly Removing the display assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c WLAN card 3 To release the display assembly a Peel the adhesive tapes that secure the display cable and touch screen board cables 1 2 b Open the latches and disco...

Page 30: ...rew to secure the display assembly to the laptop chassis 3 Close the display and turn the laptop over 4 Connect the display and touch screen board cables to the connectors on the system board 5 Affix the adhesive tapes to secure the display and touch screen board cables 6 Install the a WLAN card b battery c base cover 7 Follow the procedure in After working inside your computer Display cover Remov...

Page 31: ...c Release the display cable and touch screen board cable from under the display hinge 3 Installing the display cover 1 Route the display cable and touch screen board cable to the display hinge 2 Place the display cover on the display assembly and press along the edges to secure it 3 Install the a display assembly b battery c base cover 4 Follow the procedure in After working inside your computer R...

Page 32: ...y d display cover 3 To remove the display cable a Peel the adhesive tapes 1 2 b Disconnect the sensor board cable from the display panel 3 c Open the latch and disconnect the display cable from the display panel 4 d Lift the display cable away from the display panel 5 e Release the display cable from the routing channels 6 32 Removing and installing components ...

Page 33: ...cable and sensor board cable 5 Install the a display cover b display assembly c battery d base cover 6 Follow the procedure in After working inside your computer Camera Removing the camera 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c display assembly d display cover 3 To remove the camera a Using a plastic scribe release the camera module from...

Page 34: ...y panel 3 Install the a display cover b display assembly c battery d base cover 4 Follow the procedure in After working inside your computer System board Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard disk d memory module 34 Removing and installing components ...

Page 35: ... touchpad cable 4 e Lift the latch and release the cable 5 f Disconnect the speaker cable on the system board 6 NOTE Ensure to use a plastic scribe and push the cable connector towards 6 o clock to avoid damage to the connector and cable g Remove the screws 2 that secures USB Type C bracket to the system board h Disconnect the power connector port cable on the system board 7 NOTE Ensure to use a p...

Page 36: ...e following cables to the connectors on the system board a display b touch screen c power connector port d speaker e keyboard daughter board f I O board 4 Affix the adhesive tapes to secure the I O board display and touch screen cables 5 Install the a heat sink b system fan c WLAN card d coin cell battery e memory module f hard disk g battery h base cover 6 Follow the procedure in After working in...

Page 37: ...he power connector port cable from the connector on the system board 1 b Remove the screw 1 that secures the power connector port to the laptop 2 c Lift the power connector port away from the laptop 3 Installing the power connector port 1 Insert the power connector port into the slot on the laptop 2 Tighten the screw to secure the power connector port to the laptop Removing and installing componen...

Page 38: ...ving the keyboard 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c hard disk d memory module e coin cell battery f WLAN card g system fan h heat sink i I O board j power connector port k display assembly l system board 3 Disconnect the speaker cable and lift the speaker away from the computer chassis 38 Removing and installing components ...

Page 39: ...ld away from the keyboard 5 To remove the keyboard a Open the latches and disconnect the keyboard backlight cable 1 and keyboard cable 2 from the system board b Remove the screws that secure the keyboard to the computer chassis 3 c Lift the keyboard away from the computer chassis 4 Removing and installing components 39 ...

Page 40: ...d over to secure the keyboard 5 Tighten the screws to secure the keyboard shield to the keyboard 6 Connect the speaker cable and replace the speaker to the laptop chassis 7 Install the a system board b display assembly c power connector port d I O board e heat sink f system fan g WLAN card h coin cell battery i heat sink j hard disk k battery l base cover 8 Follow the procedure in After working in...

Page 41: ...LAN card d power and volume control board e memory module f hard disk g coin cell battery h system fan i touchpad j heat sink k I O board l LED board m power connector port n display assembly o speakers p system board q keyboard The palmrest is the last component after removing all the components Removing and installing components 41 ...

Page 42: ...d display assembly e power connector port f I O board g LED board h heat sink i touchpad j system fan k coin cell battery l hard disk m WLAN card n memory module o power and volume control board p battery q base cover 3 Follow the procedure in After working inside your computer 42 Removing and installing components ...

Page 43: ... i5 6200U Intel Core i5 6300U NOTE The clock speed and performance varies depending on the workload and other variables Skylake processor Intel Skylake is the successor to the Intel Broadwell processor It is a microarchitecture redesign using an already existing process technology and it will be branded as Intel 6th Gen Core Like Broadwell Skylake is available in four variants with suffixes SKL Y ...

Page 44: ...s Yes Compute OpenCL 2 0 Yes No yes Platform Hardware 14nm process Yes Yes Yes 16PCIe Graphic lanes configurable as 1x16 or 2x8 or 1x8 2x4 No No Yes PCIe Gen3 0 support No No Yes Switchable graphics muxless solution No Yes Yes Memory Memory Type LPDDR3 DDR3L LPDDR3 DDR3L DDR4 LPDDR3 DDR3L DDR4 Connector Memory Down Memory down SODIMM SODIMM Speed 1866MT s for LPDDR3 1600MT s for DDR3L 1866MT s for...

Page 45: ...k Manager 1 Right Click on the taskbar 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window The processor performance details are displayed Verifying the processor usage in Resource Monitor 1 Right Click on the taskbar 2 Select Start Task Manager The Windows Task Manager window is displayed 3 Click the Performance t...

Page 46: ...pset and select your chipset driver 7 Click Download File to download the latest version of the chipset driver for your laptop 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the chipset driver file icon and follow the instructions on the screen Chipsets All laptops or notebook communicate with the CPU through the chipset This laptop is shippe...

Page 47: ...ystem installed on your laptop 6 Scroll down the page and select the graphic driver to install 7 Click Download File to download the graphic driver for your laptop 8 After the download is complete navigate to the folder where you saved the graphic driver file 9 Double click the graphic driver file icon and follow the instructions on the screen Identifying the display adapter 1 Right Click the Star...

Page 48: ... Ctrl Alt Up arrow key Rotate to normal Right arrow key Rotate 90 degrees Down arrow key Rotate 180 degrees Left arrow key Rotate 270 degrees Display options This laptop has 13 30 inch FHD with 1920 x 1080 resolution maximum Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment 1 Swipe in from the right edge of the display to access the Action Center 2 Tap ...

Page 49: ...1 Right click on the Start menu 2 Select Control Panel 3 Tap Pen and Input Devices in the Control Panel 4 Tap the Touch tab 5 Select Use your finger as an input device to enable the touch screen Clear the box to disable the touch screen Connecting to external display devices Follow these steps to connect your laptop to an external display device 1 Ensure that the external display device is turned ...

Page 50: ...ox and select Device Manager from the left pane 3 Expand Sound video and game controllers The audio controller is displayed Table 3 Identifying the audio controller in Windows 10 Before installation After installation Changing the audio settings 1 Tap or touch the Search the web and Windows and type Dell Audio 2 Start the Dell Audio utility from the left pane WLAN cards This laptop supports the In...

Page 51: ...the changes made will be erased and the keys will restore to default settings Hard drive options This laptop supports HDD M 2 SATA SSD and M 2 PCIe NVMe Identifying the hard drive in Windows 10 1 Right click on Start menu 2 SelectDevice Manager and expand Disk drives The hard drive is listed under Disk drives Identifying the hard drive in the BIOS 1 Turn on or restart your system 2 When the Dell l...

Page 52: ...lex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8...

Page 53: ...previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 USB 3 1 Gen 1 RAIDs Op...

Page 54: ...l Allows an HDMI connected TV with a built in tuner to send audio data upstream to a surround audio system eliminating the need for a separate audio cable 3D Defines input output protocols for major 3D video formats paving the way for true 3D gaming and 3D home theater applications Content Type Real time signaling of content types between display and source devices enabling a TV to optimize pictur...

Page 55: ... battery s charge can be used as well pictured below If you set the USB PowerShare to 25 the external device is allowed to charge until the battery reaches 25 of full capacity e g 75 of the portable s battery charge is used up Camera features This laptop is shipped with front facing camera with the image resolution of 1280 x 720 maximum NOTE The camera is at the top center of the display Identifyi...

Page 56: ...p the camera turns on Similarly if you are chatting on the internet and the application requests to access the webcam the webcam turns on Starting the camera application 1 Tap or click the Windows button and select All apps 2 Select Camera from the apps list 3 If the Camera App is not available in the apps list search for it 56 Technology and components ...

Page 57: ...ntering BIOS setup message appears To enter the Boot selection menu tap F12 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Testing memory using ePSA 1 Turn on or restart your system 2 Perform one of the following actions after the Dell logo is displayed With keyboard Press F12 The PreBoot System Assessment PSA starts on your syst...

Page 58: ...ght 165 38 mm 6 51 inches Width 293 77 mm 11 56 inches Diagonal 337 82 mm 13 30 inches Maximum resolution 1920 X 1080 Maximum brightness 220 nits Refresh rate 60 Hz Maximum viewing angles horizontal 80 80 Maximum viewing angles vertical 80 80 Pixel pitch 0 153 mm 0 006 inches Port and connector specifications Feature Specification Audio Stereo headset mic combo Video One HDMI 1 4 DisplayPort over ...

Page 59: ...Video Up to 1280 X 720 0 92MP Imaging rate Up to 30 frames per second Video specifications Feature Specification Type Integrated on system board hardware accelerated Controller Intel HD Graphics 520 Intel HD Graphics 610 Intel HD Graphics 620 Intel UHD Graphics 620 Data bus Internal PCIe External display support One HDMI 1 4 On System eDP internal HDMI DP over USB TYPE C Storage specifications Fea...

Page 60: ...olume controls Media control shortcut keys and also hot key keyboard button Memory specifications Feature Specification Memory connector Two SODIMM slots Memory capacity 4 GB and 16 GB Memory type DDR4 Speed 2133 MHz 6th Gen and 7th Gen Intel core processors 2400 MHz 8th Gen Intel core processors Minimum memory 4 GB Maximum memory 16 GB 2 8 GB Processor specifications Feature Specification Types 7...

Page 61: ...cell smart lithium ion 42 WHr Depth 181 mm 7 126 inches Height 7 05 mm 0 28 inch Width 95 9 mm 3 78 inches Weight 210g 0 463 lb Voltage 11 40 V DC Life span 300 discharge per charge cycles Temperature range Operating 0 C to 50 C 32 F to 122 F Non operating 20 C to 65 C 4 F to 149 F Coin cell battery CR 2032 Physical specifications Feature Specification Height Front 19 5 mm 0 77 inch Back 20 4 mm 0...

Page 62: ...AC to 240 V AC Input current maximum 1 3 A Input frequency 50 Hz to 60 Hz Output current 2 31 A continuous Rated output voltage 19 5 1 0 V DC Temperature range Operating 0 C to 40 C 32 F to 104 F Temperature range Non Operating 40 C to 70 C 40 F to 158 F 62 System specifications ...

Page 63: ...p options NOTE Depending on the tablet and its installed devices the items listed in this section may or may not appear General screen options This section lists the primary hardware features of your computer Option Description System Information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code Memory Informat...

Page 64: ...Legacy Boot UEFI Boot Path SecurityOptions Allows you to control whether or not the system will prompt to the user to enter the Admin password when a user selects a UEFI boot path from the F12 boot Menu Always Except Internal HDD This option is enabled by default Always Never NOTE These options have no relevance if the Admin password is not set BIOS settings Date Time Allows you to change the date...

Page 65: ...nistrator password is set If disabled the setup options are locked by the admin password UEFI Capsule Firmware Updates This option controls whether the system allows BIOS updates via UEFI capsule update packages Enable UEFI Capsule Firmware Updates option is selected by default NOTE Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmwa...

Page 66: ...rom entering the setup when an Master password is set Hard disk passwords need to be cleared before the setting can be changed Enable Master Password Lockout This option is not selected by default SSM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections The OS can use the feature to help protect the secure environment created by virtualization bas...

Page 67: ...isabled by default The options are 32 MB 64 MB 128 MB Performance screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor AllThis option is enabled by default...

Page 68: ...isabled This option is enabled by default Every Day Weekdays Select Days USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power from all the USB ports to conserve battery power Enable USB Wake Support Wake on Dell US...

Page 69: ...ell s fast charging technology Primarily AC use Custom If Custom Charge is selected you can also configure Custom Charge Start and Custom Charge Stop NOTE All charging mode may not be available for all the batteries To enable this option disable the Advanced Battery Charge Configuration option Type C Connector Power Allows you to set the maximum power the computer can drawn from the Type C connect...

Page 70: ...his option is selected by default Warnings and Errors Allows you to select in the BIOS setup options that cause the boot process to pause only when warnings or errors are detected rather than stop prompt and wait for user input The options are Prompt on Warnings and Errors This option is enabled by default Continue on Warnings Continue on Warnings and Errors MAC Address Pass Through Allows you to ...

Page 71: ...t be enabled to use this feature Trusted Execution This option is disabled by default Wireless screen options Option Description Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch The options are WWAN GPS on WWAN Module WLAN Bluetooth All the options are enabled by default NOTE For WLAN and WiGig enable or disable controls are tied together and they ca...

Page 72: ... the System Setup Thermal events Power Events Allows you to view and clear the System Setup Power events Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the on...

Page 73: ...pdate is enabled Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size DIMM B Size By default DIMM B slot is empty Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit technology Device Infor...

Page 74: ...reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification This option is disabled by default Enable SMART Reporting USB Configuration This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled d...

Page 75: ...essful password changes take effect immediately Default setting Not set System Password Allows you to set change or delete the system password NOTE Successful password changes take effect immediately Default setting Not set Internal HDD 1 Password Allows you to set change or delete the system s internal hard drive s password Default setting Not set Strong Password Allows you to enforce the option ...

Page 76: ...ng take effect immediately Computrace Allows you to activate or disable the optional Computrace software The options are Deactivate Disable Activate NOTE The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed Default setting Deactivate CPU XD Support Allows you to enable the Execute Disable mode of the processor Enable CPU XD Suppor...

Page 77: ...text of the main OS The options are Disabled Enabled Default setting Disabled Enclave Memory Size This option sets SGX Enclave Reserve Memory Size The options are 32 MB 64 MB 128 MB Performance screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores This option...

Page 78: ...rve battery power Enable USB Wake Support Default setting The option is disabled Primary Battery Charge Configuration Allows you to select the charging mode for the battery The options are Adaptive Standard Fully charges your battery at a standard rate ExpressCharge The battery charges over a shorter period of time using Dell s fast charging technology This option is enabled by default Primarily A...

Page 79: ... to enable or disable the Intel Virtualization Technology Enable Intel Virtualization Technology default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable VT for Direct I O enabled by default Trusted Execution This option specifies whether a Measured Virtual Mac...

Page 80: ...ptions Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows you to view and clear the System Setup Thermal events Power Events Allows you to view and clear the System Setup Power events Updating the BIOS in Windows It is recommended to update your BIOS System Setup when you replace the system board or if an update is available For lapt...

Page 81: ...one can access the data stored on your computer if it is not locked and left unattended NOTE System and setup password feature is disabled Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select Security and pre...

Page 82: ...sword alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 P...

Page 83: ... Click Product Support enter the Service Tag of your notebook and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your notebook model 4 Click Drivers and Downloads 5 Select the operating system installed on your notebook 6 Scroll down the page and select the driver to install 7 Click Download File to download the driver for your notebook...

Page 84: ...rs Before installation After installation Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the laptop Table 7 Intel HD Graphics drivers Before installation After installation 84 Software ...

Page 85: ...e already installed in the laptop Table 8 Realtek HD audio drivers Before installation After installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site Verify if the Network drivers are already installed in the laptop Software 85 ...

Page 86: ...display or has other problems here are some basic steps that you can perform 1 If the LCD is not displaying video or the video is garbled run the ePSA diagnostics 2 If the LCD is not displaying any video connect an external monitor to eliminate a no POST problem A good image on the external monitor eliminates a video card problem or a POST problem 3 Connect an external monitor when possible for al...

Page 87: ...additional steps required for functionality NOTE If the VGA hardware port is defective or nonfunctional replace the system board Topics Enhanced Pre Boot System Assessment ePSA diagnostics System diagnostic lights Enhanced Pre Boot System Assessment ePSA diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS a...

Page 88: ... suggested solutions Table 10 System light problems and possible solutions Light Pattern Problem description Suggested solution 2 1 CPU failure Replace the system board 2 2 System board BIOS and ROM failure Flash latest BIOS version If problem persists replace the system board 2 3 No memory module or RAM detected Confirm that the memory module is installed properly If problem persists replace the ...

Page 89: ... Off Caps Lock disabled Troubleshooting 89 ...

Page 90: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

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