Dell Inspiron 7501 Service Manual Download Page 1

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Inspiron 7501

Service Manual

Regulatory Model: P102F
Regulatory Type: P102F003
July 2020
Rev. A02

Summary of Contents for Inspiron 7501

Page 1: ...Inspiron 7501 Service Manual Regulatory Model P102F Regulatory Type P102F003 July 2020 Rev A02 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...18 WLAN card 19 Removing the WLAN card 19 Installing the WLAN card 20 Memory modules 21 Removing the memory module single slot 21 Installing the memory module single slot 22 Solid state drive 24 Removing the M 2 2280 solid state drive SSD 1 24 Installing the M 2 2280 solid state drive SSD 1 24 Removing the M 2 2230 solid state drive SSD 1 25 Installing the M 2 2230 solid state drive SSD 1 26 Repla...

Page 4: ... Touchpad 49 Removing the touchpad 49 Installing the touchpad 50 Display assembly 51 Removing the display assembly 51 Installing the display assembly 54 System board 56 Removing the system board 56 Installing the system board 57 Palm rest and keyboard assembly 60 Removing the palm rest and keyboard assembly 60 Installing the palm rest and keyboard assembly 61 Chapter 3 Drivers and downloads 62 Cha...

Page 5: ...ower rail built in self test L BIST 78 Display panel built in self test LCD BIST 78 Outcome 79 SupportAssist diagnostics 79 Running the SupportAssist diagnostics 79 System diagnostic lights 79 Recovering the operating system 80 Flashing the BIOS 81 Flashing BIOS USB key 81 Backup media and recovery options 81 WiFi power cycle 81 Chapter 6 Getting help and contacting Dell 83 Contents 5 ...

Page 6: ...com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat dry and clean CAUTION To avoid damaging the components and c...

Page 7: ...workbench pads When unpacking a static sensitive component from its shipping carton do not remove the component from the anti static packing material until you are ready to install the component Before unwrapping the anti static packaging ensure that you discharge static electricity from your body Before transporting a static sensitive component place it in an anti static container or packaging ES...

Page 8: ...erial should be used in the original box that the new part arrived in ESD sensitive devices should be removed from packaging only at an ESD protected work surface and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded Always place parts in your hand on the ESD mat in the system or inside an anti static bag Transporting Sensitive Components When transp...

Page 9: ... NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x4 4 3 cell Battery Palm rest and keyboard assembly M2x5 5 6 cell Battery Palm rest and keyboa...

Page 10: ...M1 6x2 3 2 Display assembly hinges Palm rest and keyboard assembly M2 5x5 M2 5x4 2 2 Power adapter port Palm rest and keyboard assembly M1 6x2 5 1 Wireless card bracket Palm rest and keyboard assembly M2x3 1 System board Palm rest and keyboard assembly M2x3 4 Major components of your system 10 Removing and installing components ...

Page 11: ...provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your computer About this task The figure indicates the locat...

Page 12: ...12 Removing and installing components ...

Page 13: ...teps are applicable only if you want to further remove any other component from your computer 5 Disconnect the battery cable from the system board 6 Turn your computer over and press the power button for 15 seconds to drain the flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this ta...

Page 14: ...14 Removing and installing components ...

Page 15: ...uter Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery completely before removing it Disconnect the AC power adapter from the system and operate the computer solely on battery power the battery is fully discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate or penetrate the...

Page 16: ... partners and resellers Removing the 3 cell battery Prerequisites NOTE The battery type in your computer varies depending on the configuration ordered 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The figure indicates the location of the battery and provides a visual representation of the removal procedure Steps 1 Disconnect the battery cable...

Page 17: ...x4 that secure the battery to the system board and palm rest and keyboard assembly 3 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Removing the 6 cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task NOTE The battery type in you...

Page 18: ...Installing the 6 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE The battery type in your computer varies depending on the configuration ordered The figure indicates the location of the 6 cell battery and provides a visual representation of the installation procedure 18 Removing and installi...

Page 19: ...x5 to secure the battery to the system board and palm rest and keyboard assembly 3 Connect the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover Removing and installing components 19 ...

Page 20: ...et from the WLAN card 3 Disconnect the antenna cables from the WLAN card 4 Slide and remove the WLAN card from the WLAN card slot Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation...

Page 21: ...3 to secure the WLAN card bracket to the WLAN card Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Memory modules Removing the memory module single slot Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task The figure indicates the location of the memory module and provides a visual repre...

Page 22: ...module off the memory module slot on the system board Installing the memory module single slot Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure 22 Removing and installing components ...

Page 23: ... memory module firmly into the slot at an angle 3 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Removing and installing components 23 ...

Page 24: ...he palm rest and keyboard assembly 2 Lift and remove the solid state drive module shield from the solid state drive slot 3 Slide and remove the solid state drive module from the solid state drive slot Installing the M 2 2280 solid state drive SSD 1 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure in...

Page 25: ...board assembly Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Removing the M 2 2230 solid state drive SSD 1 Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover NOTE Slot 1 supports both M 2 2280 and M 2 2230 solid state drives About this task The figure indicates the location of the solid state drive ...

Page 26: ...solid state drive slot Installing the M 2 2230 solid state drive SSD 1 Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE Slot 1 supports both M 2 2230 and M 2 2280 SSD About this task The figure indicates the location of the solid state drive bracket and provides a visual representation of the bracket alignment procedure ...

Page 27: ...ure the solid state drive module shield to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Replacing the SSD 1 support bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the M 2 2280 SSD or M 2 2230 SSD About this task The figure provides a visual r...

Page 28: ...cket slot 3 Install the SSD 1 M 2 2280 or SSD 1 M 2 2230 Removing the M 2 2280 solid state drive SSD 2 Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task The figure indicates the location of the solid state drive and provides a visual representation of the removal procedure of M 2 2280 SSD from slot 2 28 Removing and installing compo...

Page 29: ...procedure NOTE Slot 2 supports both M 2 2230 and M 2 2280 SSD About this task The figure indicates the location of the solid state drive bracket and provides a visual representation of the bracket alignment procedure to accommodate the M 2 2280 solid state drive from slot 2 Steps 1 Align the solid state drive bracket to accommodate the M 2 2280 solid state drive 2 Place the solid state drive modul...

Page 30: ...l 4 Remove the WLAN About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure Steps 1 Disconnect the speaker cable from the system board 2 Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm rest and keyboard assembly 30 Removing and installing components ...

Page 31: ...orming the installation procedure About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 3 Connect the sp...

Page 32: ... after working inside your computer GPU fan Removing the GPU fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task The figure indicates the location of the GPU fan and provides a visual representation of the removal procedure 32 Removing and installing components ...

Page 33: ...nent remove the existing component before performing the installation procedure About this task The figure indicates the location of the GPU fan and provides a visual representation of the installation procedure Steps 1 Slide and place the GPU fan on the palm rest and keyboard assembly 2 Align the screw holes on the GPU fan with the screw holes on the palm rest and keyboard assembly 3 Replace the ...

Page 34: ...cates the location of the system fan and provides a visual representation of the removal procedure Steps 1 Remove the two M2x4 screws that secure the system fan to the palm rest and keyboard assembly 2 Disconnect the system fan cable from the system board 3 Slide and lift the system fan off the palm rest and keyboard assembly Installing the system fan Prerequisites If you are replacing a component...

Page 35: ...the palm rest and keyboard assembly 4 Connect the system fan cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Heat sink Removing the heat sink UMA Prerequisites NOTE The heat sink type in your computer varies depending on the configuration ordered 1 Follow the procedure in before working inside your computer 2 Remove the bas...

Page 36: ...ve the heat sink off the palm rest and keyboard assembly Installing the heat sink UMA Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure 36 Removing and installing components ...

Page 37: ...ecure the heat sink to the system board 3 Replace the mylar cover back Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Removing the heat sink discrete Prerequisites NOTE The heat sink type in your computer varies depending on the configuration ordered 1 Follow the procedure in before working inside your computer 2 Remove the base cover Removing and ...

Page 38: ...ive screws that secure the heat sink to the system board 3 Lift and remove the heat sink off the system board Installing the heat sink discrete Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure ...

Page 39: ...sink to the system board in sequential order as indicated on the heat sink 3 Replace the mylar cover back Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover Removing and installing components 39 ...

Page 40: ...ery and provides a visual representation of the removal procedure Steps 1 Disconnect the coin cell battery cable from the I O board 2 Peel the coin cell battery off the palm rest and keyboard assembly Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the loc...

Page 41: ...in after working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the GPU fan About this task NOTE Removing the I O board disconnects the battery from the system board The figure indicates the location of the I O board and provides a visual representation of the removal procedure Remov...

Page 42: ...cell battery cable from the I O board 6 Remove the single screw M2x3 that secures the I O board to the palm rest and keyboard assembly 7 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the ...

Page 43: ... O board and close the latch to secure the cable 5 Connect the coin cell battery cable to the I O board and adhere the coin cell battery 6 Connect the I O board cable to the I O board and close the latch to secure the cable 7 Lower the left display hinge 8 Replace the two screws M2 5x5 and M2 5x4 that secure the I O board to the palm rest and keyboard assembly Next steps 1 Install the GPU fan 2 In...

Page 44: ...side your computer 2 Remove the base cover 3 Remove the GPU fan 4 Remove the I O board About this task The figure indicates the location of the power button with optional fingerprint reader and provides a visual representation of the removal procedure Steps 1 Remove the transparent adhesive cover over the fingerprint reader 44 Removing and installing components ...

Page 45: ...1 6x2 5 that secures the power button with optional fingerprint reader to the palm rest assembly 6 Lift the power button with optional fingerprint reader along with the fingerprint reader cable off the palm rest and keyboard assembly Installing the power button with optional fingerprint reader Prerequisites If you are replacing a component remove the existing component before performing the instal...

Page 46: ...assembly 5 Plug the fingerprint reader board cable if installed into the fingerprint reader board and close the latch 6 Replace the transparent adhesive cover back Next steps 1 Install the I O board 2 Install the GPU fan 3 Install the base cover 4 Follow the procedure in after working inside your computer DC in port Removing the DC in port Prerequisites 1 Follow the procedure in before working ins...

Page 47: ...at secures the DC in port to the palm rest and keyboard assembly 5 Lift the DC in port along with its cable off the palm rest and keyboard assembly Installing the DC in port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the DC in port and provides a visual representation...

Page 48: ...oard assembly 3 Connect the DC in port cable to the system board 4 Using the alignment posts close the left display hinge 5 Replace the two screws M2 5x5 and M2 5x4 that secure the left display hinge to the system board Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer 48 Removing and installing components ...

Page 49: ... touchpad and provides a visual representation of the removal procedure Steps 1 Unplug the speaker cable from its connector on the system board 2 Peel the adhesive tape and unroute the speaker cable 3 Remove the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 4 Lift the touchpad bracket off the palm rest and keyboard assembly Removing and installing compon...

Page 50: ...ove the existing component before performing the installation procedure About this task The figure indicates the location of the component and provides a visual representation of the installation procedure Steps 1 Align and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the two M1 6x2 screws that secure the touchpad to the palm rest and keyboard assembly 3 Adhere...

Page 51: ... tape 9 Plug the speaker cable to its connector Next steps 1 Install the WLAN 2 Install the battery 3 cell or battery 6 cell 3 Install the base cover 4 Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the system fan About this task Th...

Page 52: ...52 Removing and installing components ...

Page 53: ...m the system board 4 Remove the two screws M2 5x5 and M2 5x4 that secure the left display hinge to the system board 5 Remove the two screws M2 5x5 and M2 5x4 that secure the right display hinge to the system board 6 Open the display hinges at an angle of 90 degrees 7 Gently slide and remove the palm rest and keyboard assembly off the display assembly Removing and installing components 53 ...

Page 54: ...cing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the component and provides a visual representation of the installation procedure 54 Removing and installing components ...

Page 55: ...d M2 5x4 that secure the left display hinge to the system board 5 Replace the two screws M2 5x5 and M2 5x4 that secure the right display hinge to the system board 6 Connect the display cable on to the connector on the system board and adhere the tape to the system board Next steps 1 Install the system fan 2 Install the base cover 3 Follow the procedure in after working inside your computer Removin...

Page 56: ... Remove the memory module 6 Remove the SSD 1 M 2 2280 or SSD 1 M 2 2230 7 Remove the SSD 2 8 Remove the GPU fan 9 Remove the system fan 10 Remove the I O board 11 Remove the heat sink discrete or UMA based on the configuration selected About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure 56 Removing and installing compo...

Page 57: ...oard 8 Open the latch and disconnect the keyboard backlight cable from the system board 9 Remove the two screws M2x3 that secure the USB Type C port bracket to the system board 10 Lift the USB Type C port bracket 11 Remove the two screws M2x3 that secure the system board to the palm rest and keyboard assembly 12 Gently release the ports on the system board from the slots on the palm rest and keybo...

Page 58: ...About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure 58 Removing and installing components ...

Page 59: ...d cable to the system board and close the latch to secure the cable 8 Connect the keyboard backlight cable to the system board and close the latch to secure the cable 9 Connect the display cable on to the connector on the system board 10 Adhere the tape that secures the display cable to the system board 11 Lower the right display hinge and replace two screws M2 5x5 and M2 5x4 Next steps 1 Install ...

Page 60: ...the I O board 12 Remove the heat sink discrete or heat sink UMA 13 Remove the coin cell battery 14 Remove the power button with fingerprint reader 15 Remove the DC in port 16 Remove the touchpad 17 Remove the display assembly 18 Remove the system board NOTE The system board can be removed along with the heat sink About this task The figure indicates the location of the palm rest and keyboard assem...

Page 61: ...he system board 2 Install the display assembly 3 Install the touchpad 4 Install the DC in port 5 Install the power button with fingerprint reader 6 Install the I O board 7 Install the coin cell battery 8 Install the heat sink discrete or heat sink UMA 9 Install the system fan 10 Install the GPU fan 11 Install the speakers 12 Install the SSD 1 M 2 2280 or SSD 1 M 2 2230 13 Install the SSD 2 14 Inst...

Page 62: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 62 Drivers and downloads ...

Page 63: ... of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 2 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next...

Page 64: ... Drive if available STXXXX Drive if available NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the SupportAssist diagnostics screen The boot sequence screen also displays the option to access the System Setup screen BIOS setup NOTE Depending on the laptop and its installed devices the items listed in t...

Page 65: ...Type Video Controller Video Memory Wi Fi Device Native Resolution Video BIOS Version Audio Controller Bluetooth Device Boot configuration Table 4 Boot configuration Option Description Boot Sequence Allows you to change the order in which the computer attempts to find an operating system The options are Windows Boot Manager UEFI Hard Drive NOTE Legacy Boot mode is not supported on this platform Sec...

Page 66: ...ons Option Description Date Time Allows you to set the date and time The change to the system date and time takes effect immediately Camera Allows you to enable or disable camera Enable Camera This option is enabled by default Audio Allows you to turn off all integrated audio By default the Enable Audio option is selected The options are Enable Microphone Enable Internal Speaker USB Configuration ...

Page 67: ...eporting option is disabled Drive Information Provides information about drive type and device Display Table 7 Display options Option Description Display Brightness Allows you to set the screen brightness when running on battery and AC power The options are Brightness on battery power By default set to 50 Brightness on AC power By default set to 100 Touchscreen Allows you enable or disable the tou...

Page 68: ...ard ExpressCharge Primarily AC Use Custom NOTE If Custom Charge is selected you can also configure Custom Charge Start and Custom Charge Stop Advanced Configuration This option enables you to maximize the battery health By default the Enable Advanced Battery Charge Mode option is disabled NOTE The user can charge battery using feature Beginning of Day and Work Period By default Work Period is disa...

Page 69: ...m battery from off state whenever the lid is opened Power On Lid Open enabled by default Intel Speed Shift technology Allows you to enable or disable the Intel Speed Shift Technology support By default Intel Speed Shift technology is enabled Enabling this option allows the operating system to select appropriate processor performance Security Table 10 Security Option Description Intel Software Guar...

Page 70: ...ot path device from the F12 boot menu The options are Never Always Always Except Internal HDD This option is enabled by default Always Except Internal HDD PXE Password Table 11 Security Option Description Admin Password Allows you to set change or delete the administrator admin password The entries to set password are Enter the old password Enter the new password Press Enter once you enter the new...

Page 71: ...dmin Setup Lockout Allows the administrator to control how the user can access BIOS setup Enable Admin Setup Lockout By default this option is disabled NOTE If the admin password is set and Enable Admin Setup Lockoutis enabled you cannot view the BIOS setup using F2 or F12 without the admin password If the admin password is set and Enable Admin Setup Lockoutis disabled the BIOS setup can be entere...

Page 72: ...y the Auto operating system Recovery Threshold setup BIOSConnect By default this option is enabled Dell Auto OS Recovery Threshold The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool The options are Off 1 2 Default 3 System management Table 13 System management Option Description Service Tag Displays the ...

Page 73: ...ation brightness is set at 100 Keyboard Backlight Timeout on AC This feature defines the timeout value for the keyboard backlight when an AC adapter is plugged in the system The options are 5 seconds 10 seconds This option is enabled by default 15 seconds 30 seconds 1 minute 5 minutes 15 minutes Never NOTE If Never is selected the backlight stays on always when the system has AC adapter plugged in...

Page 74: ...s option enables or disables dock warning messages Enable Dock Warning Messages this option is enabled by default Fastboot This option allows you to configure the speed of UEFI boot process Select one of the following options Minimal Thorough this option is enabled by default Auto Extend BIOS POST Time This option allows you to configure the BIOS POST load time Select one of the following options ...

Page 75: ...quency decreasing average power consumption and heat production Enable Intel SpeedStep This option is enabled by default C States Control This feature allows you to enable or disable the ability of the CPU to enter and exit low power states Enable C state control This option is enabled by default This feature allows the system to dynamically detect high usage of discrete graphics and adjust system...

Page 76: ...s option is enabled by default Clear Thermal Event Log Allows you to either keep and clear the Thermal event log Clear Thermal Event Log The options are Keep This option is enabled by default Clear Power Event Log Allows you to either keep and clear the Power event log Clear Power Event Log The options are Keep This option is enabled by default Clear 76 System setup ...

Page 77: ...alth condition of the system board Checks if the system board is supplying power to the LCD by performing an LCD Power Rail test Trigger Press the M key and power button Integrated into the single LED error code diagnostics Automatically initiated during POST Indicator of fault Battery LED light with Solid Amber Battery LED error code of 2 8 blinks Amber x2 then pause then blinks White x8 Repair i...

Page 78: ...is no power going to the LCD the battery status LED flashes a 2 8 LED error code Display panel built in self test LCD BIST About this task Steps 1 Press and hold the D key and then press the power button 2 Release both the D key and the power button when the computer begins POST 3 The display panel begins to display a solid color or cycling through different colors NOTE The sequence of colors may ...

Page 79: ... inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Running the SupportAssist diagnostics Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics opt...

Page 80: ...emory installed 2 6 System board or chipset error 2 7 Display failure 2 8 LCD power rail failure 3 1 Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Timeout waiting on ME to reply to HECI message Camera status indicator Indicates whether the camera is in use Solid...

Page 81: ...shing BIOS USB key Steps 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more information see the knowledge base article SLN143196 at www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB drive to the computer that needs the BIOS update 5 Restart...

Page 82: ...Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 82 Troubleshooting ...

Page 83: ... topic or model number and then click or tap the search icon to view the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant...

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