Dell Inspiron 4000 Solution Manual Download Page 12

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Safety Instr uctions

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Summary of Contents for Inspiron 4000

Page 1: ...www dell com support dell com Dell Inspiron 4000 System SOLUTIONS GUIDE ...

Page 2: ...bject to change without notice 2000 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL E COM logo Dellnet the Dellnet logo Dell TravelLite Inspiron and DellWare are trademarks of Dell Computer Corporation Intel and Pentium are registered trad...

Page 3: ...ing E Mail 1 5 Resetting E Mail Address Settings 1 5 Connecting a Printer 1 6 Installing the Printer Driver 1 6 Parallel Printer 1 6 USB Printer 1 8 Turning Off the Computer 1 8 Windows Millennium Edition Me and Windows 2000 1 8 Windows 98 1 9 Using the Modular Bay 1 9 Swapping Devices While the Computer Is Turned Off 1 9 Swapping Devices While Windows Is Running 2 1 Setting Up the APR to Connect ...

Page 4: ...3 2 Printer Problems 3 3 If you cannot print to a parallel port printer 3 3 If you cannot print to a USB printer 3 4 Modem Problems 3 4 Scanner Problems 3 5 Touch Pad Problems 3 5 External Keyboard Problems 3 6 Unexpected Characters 3 6 Drive Problems 3 6 If you cannot save a file to a floppy disk 3 6 If you cannot play a music CD or install a program from a CD 3 7 If you cannot play a DVD movie 3...

Page 5: ...nical Problems 4 4 Reinstalling Drivers and Utilities 4 4 Reinstalling Windows 4 5 Reinstalling Windows Me and Windows 98 4 5 Reinstalling Windows 2000 4 6 Recreating the Hibernate File Windows 98 Only 4 8 Boot Restart Your Computer With the Drivers and Utilities CD 4 8 Delete the Old Hibernate File 4 9 Create the Hibernate File 4 9 3 Adding Parts Replacing the Palm Rests 5 2 Replacing the Display...

Page 6: ...6 8 Standard Settings 7 4 System Setup Pages 7 4 Contacting Dell 7 5 Contact Numbers and Addresses 7 5 Returning Items for Warranty Repair or Credit 8 8 Regulatory Information 8 8 Battery Disposal 8 8 NOM Information Mexico Only 8 9 Información para NOM únicamente para México 9 0 Warranty and Return Policy Information 9 0 Macrovision Product Notice 9 1 Index 9 3 ...

Page 7: ...inals The resulting excessive current flow can cause extremely high temperatures and may result in damage from burns Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not c...

Page 8: ...t exceed the ampere rating of the extension cable To remove power from the computer turn it off remove the battery and disconnect the AC adapter from the electrical outlet If your computer includes an integrated or optional PC Card modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line To help avoid the potential...

Page 9: ...e before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it eve...

Page 10: ...owing steps in the sequence indicated NOTICE The only time you should ever access the inside of your computer is when you are installing memory modules NOTICE Wait 5 seconds after turning off the computer before disconnecting an external device or removing a memory module to help prevent possible damage to the system board 1 Turn off your computer and all attached devices 2 Disconnect your compute...

Page 11: ...ent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer...

Page 12: ...12 Safety Instructions w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ...w w w d e l l c o m s u p p o r t d e l l c o m 1 SE CT ION 1 Setting Up Setting Up Dellnet Connecting a Printer Turning Off the Computer Using the Modular Bay Setting Up the APR to Connect to a Network ...

Page 14: ...desktop Click Send Receive to download your messages from the mail server When you download your messages they are stored on your hard drive until you delete them Viewing Your Account Information HINT Dellnet allows you to use case sensitive passwords Be sure that Caps Lock is not turned on If you did not record your Dellnet user name or password access the Dellnet Administration tool to verify or...

Page 15: ...fficulties sending e mail determine whether the problem involves just one recipient or all recipients Then contact the Dellnet technical support staff see page 75 Resetting E Mail Address Settings If your e mail software gets corrupted reset your account 1 Click the Start button point to Programs Dellnet and then click Dellnet Administration 2 Click Next twice 3 Click Connect to connect to Dellnet...

Page 16: ...dow the printer is ready to use HINT For complete printer driver installation instructions refer to your printer documentation If you need to install a printer driver insert the installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Wind...

Page 17: ...arallel connector on the printer and snap the two clips into the two notches 3 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see page 16 parallel printer cable parallel port connector on computer printer cable connector screws 2 clips 2 notches 2 ...

Page 18: ...f the Computer NOTICE To prevent data loss you must perform the Windows shutdown procedure to turn off your computer Windows Millennium Edition Me and Windows 2000 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatic...

Page 19: ...y The modular bay also supports the following devices CD drive CD RW drive DVD drive Zip drive Floppy drive SuperDisk LS 120 drive Second battery Dell TravelLite module NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to an advanced port replicator APR Swapping Devices While the Computer Is Turned Off 1 Save and close an...

Page 20: ...damage place devices in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid placing heavy objects on top of them NOTICE Insert devices before you dock and turn on the computer 5 Insert the new device into the bay and push it until you hear a click 6 Turn on the computer bottom of computer device latch release ...

Page 21: ...e into the bay and push it until you hear a click 6 Click OK Then click OK again to close the Softex BayManager window In Microsoft Windows 2000 1 Double click the Unplug or Eject Hardware icon on the Microsoft Windows taskbar 2 Click the device you want to eject and then click Stop 3 Click OK and wait until the device you want to eject is cleared from the list of devices in the Unplug or Eject Ha...

Page 22: ...ct all external devices from the APR 3 Connect the AC adapter to the APR and an electrical outlet 4 Insert the computer into the APR 5 Turn on the computer The computer automatically detects the network adapter and begins the software installation 6 At the Add New Hardware Wizard window click Automatic search for a better driver Recommended and then click Next 7 Click Finish when Windows displays ...

Page 23: ...operating system and turn off the computer see page 18 2 Disconnect all external devices from the APR 3 Insert the computer into the APR 4 Attach the network cable and the AC adapter to the APR 5 Turn on the computer 6 Log on as a user with administrative privileges 7 Make sure that 3Com PCI Ethernet Adapter 10 100 appears in the Found New Hardware window Windows 2000 automatically installs the ne...

Page 24: ...24 Setting Up w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 25: ...ms Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Recreating the Hibe...

Page 26: ...chart to quickly find the answers to your questions HINT If you have a problem with an external device see the device documentation or contact the manufacturer See page 29 See page 30 Get technical assistance from Dell See page 75 Press the power button to resume from standby mode See the Tell Me How help file see page 28 for more information on standby mode ...

Page 27: ...Solving Problems 27 See page 30 See page 32 See page 33 See page 34 See page 35 See page 39 See page 36 See page 40 See page 41 See page 39 See page 42 See page 44 See page 36 See page 35 See page 36 ...

Page 28: ...hen click Display 5 Follow the instructions shown on the screen TO ACCESS WINDOWS ME HELP 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen TO ACCESS WINDOWS 98 SE HELP 1 Click the Start button and then...

Page 29: ...CHECK THE AC ADAPTER Be sure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on CHECK FOR INTER FERENCE Electrical appliances on the same circuit or operating near the computer can...

Page 30: ...ower If the power light is blinking the computer is in standby mode press the power button to resume from standby mode If the power light is off press the power button CHECK THE BATTER Y If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure tha...

Page 31: ...NCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 28 ADJUST THE WINDOWS DISPLAY SET...

Page 32: ...eakers REINSTALL THE SOUND AUDIO DRIVER See page 44 VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers ADJUST...

Page 33: ... to check for interference REINSTALL THE SOUND AUDIO DRIVER See page 44 VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 16 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PR...

Page 34: ...ied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon click Properties and then select the Details tab 2 Ensure that the Print to the following port setting is USB REINSTALL THE PRINTER DRIVER See page 16 CHECK THE TELEPHONE JACK Disconnect the telephone line fro...

Page 35: ...CK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER See ...

Page 36: ...MERIC KEYPAD Press the Num Lk key to disable the numeric keypad Verify that the numbers lock light is not lit ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the My Computer icon If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CANNOT SAVE FILES TO A FLOPPY DISK ...

Page 37: ... is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC See the Tell Me How help file for instructions To access help files see page 28 ADJUST THE WINDOWS VOLUME CONTRO...

Page 38: ...NOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC See the Tell Me How help file for instructions To access help files see page 28 DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW DISK Search for the keyword standby in Windows Help To access help files see page 28 CHANGE THE WRITE SPEED TO A SLOWER RATE The CD RW drive must receive...

Page 39: ...ve If the status light is not green try replacing the network cable Amber indicates that the network card driver is loaded and the card is detecting activity RESTART THE COMPUTER Try to log on to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the dr...

Page 40: ... program Window 98 SE and Windows Me 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Add Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then click Control Panel...

Page 41: ...ss Follow the instructions on the screen REVIEW SETTING UP DELLNET See page 14 REVIEW MODEM PROBLEMS See page 34 TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Modems icon 3 In the Modems Pr...

Page 42: ...computer 3 Ground yourself by touching one of the metal connectors on the back of the computer 4 Remove the modular bay device see page 19 and any installed PC Cards and put them in a safe place to dry 5 Remove the battery 6 Wipe off the battery and put it in a safe place to dry 7 Remove the hard drive see page 63 8 Remove the memory modules see page 61 9 Open the display and place the computer ri...

Page 43: ...y that it is working properly If the computer does not turn on or if you cannot identify the damaged components call Dell for technical assistance see page 75 If You Drop or Damage Your Computer 1 Save and close any open files exit any open application programs and shut down the computer see page 18 2 Disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical out...

Page 44: ...ed to open more folders to find the setup exe file For example to install the Windows 98 touch pad driver double click win98 double click touchpad double click english and then double click setup exe 6 Double click the setup exe file and follow the prompts For detailed information on installing specific drivers and utilities for your computer see Dell s support website at http support dell com GO ...

Page 45: ... computer and enter the system setup program as directed by a Dell technical support representative 2 In the system setup program Boot menu change the boot sequence so that the CD or DVD drive boots first as directed by a Dell technical support representative Then place the Operating System CD in the CD or DVD drive and close the drive tray 3 Exit the system setup program 4 At the Welcome window c...

Page 46: ...ows user name and password click OK Otherwise type your user name and password in the appropriate fields and then click OK 16 If the Date Time Properties window appears adjust the date and time properties click Apply and then click OK Windows updates the system settings and restarts your computer 17 If you created a Windows user name and password type your password and click OK 18 Reinstall the ap...

Page 47: ... Wizard window appears 11 When the Regional Settings window appears select the settings for your locale and then click Next 12 Enter your name and organization in the Personalize Your Software window and then click Next 13 When prompted enter the Windows product key which is printed on the Microsoft label on your computer Then click Next 14 When the Computer Name and Administrator Password window ...

Page 48: ...Reformat your hard drive Install additional memory Boot Restart Your Computer With the Drivers and Utilities CD 1 Save and close any open files exit any open programs and shut down the computer 2 If the computer is connected docked to an advanced port replicator APR undock it see page 59 3 Turn on the computer 4 Press F2 as soon as you see the Dell logo System setup screen Page 1 appears after a f...

Page 49: ...Type rms2d and press Enter 5 Create the hibernate file Create the Hibernate File 1 Boot your computer from the Drivers and Utilities CD as described on page 48 2 At the R DIAGS prompt type cd and then press Enter 3 At the R prompt type cd win98 suspend and press Enter 4 Type mks2d and press Enter 5 Press the power button until the computer turns off 6 Remove the Drivers and Utilities CD from the C...

Page 50: ...50 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 51: ...w w w d e l l c o m s u p p o r t d e l l c o m 3 SE CT ION 3 Adding Parts Replacing the Palm Rests Replacing the Display Cover Using the Advanced Port Replicator Adding Memory Replacing a Hard Drive ...

Page 52: ... it see page 59 3 Keep the display open and tilt the computer back so that you can access the bottom of the computer 4 Slide and hold the latch release on the left side and remove any device installed in the modular bay 5 Slide and hold the latch release on the right side and remove any battery installed in the battery bay 6 Locate the orange palm rest removal buttons Place your thumbs on the butt...

Page 53: ...rests 8 To replace the palm rests insert the tabs on the inside edge of the palm rest into the slots on the computer Then press along the outside edges of the palm rest until it snaps into place Repeat the process on each side palm rest ...

Page 54: ...uter Gently press the cover along the straight edge until it snaps into place 4 Gently press the Dell logo on the display cover to engage the final snap tab Using the Advanced Port Replicator HINT If you receive a BIOS upgrade floppy disk with your APR use the disk to upgrade your computer before you use the APR The advanced port replicator APR integrates your computer into a desktop environment T...

Page 55: ...ors on the back and side of the APR duplicate the primary connectors on the back and side of your computer Connector Icon Connector Description Connect one or two USB devices such as a USB mouse Connect a PS 2 style keyboard or numeric keypad Connect a PS 2 compatible mouse Connect a serial device such as a serial mouse or digital camera Connect a network interface cable keyboard connector serial ...

Page 56: ...p o r t d e l l c o m The audio line out connector is on the side of the APR Connect a parallel device such as a printer Connect an external monitor Connect the AC adapter Connector Icon continued Connector Description audio line out connector ...

Page 57: ...uter at the same time Any battery installed in the computer charges while you use the APR NOTICE Always use the Dell AC adapter that came with the APR If you use any other commercially available AC adapter or the AC adapter from other Dell computers you may damage the APR or the computer 1 Save and close all open files exit all open programs and shut down the computer see page 18 2 Disconnect any ...

Page 58: ... the bottom of the computer engage with the alignment rails NOTICE If you attempt to push the computer all the way into the APR without engaging the alignment rails you may irreparably damage the docking connector on the computer If you have a monitor stand installed you will not be able to see the alignment rails or the docking connector 6 Gently push the computer forward until the docking connec...

Page 59: ...tart 1 Save and close all open files and exit all open programs 2 Perform one of the following procedures Click the Start button and then click Eject PC After a few seconds the computer power light turns off Press the undock request button on the APR After a few seconds the green docking light turns off 3 Slide the eject locking lever on the left side of the APR to the eject position to undock the...

Page 60: ...itor Stand HINT Be sure that the back legs on the monitor stand engage the slots on either side of the APR base NOTICE The stand supports monitors that weigh up to 45 3 kg 100 lb Heavier monitors may damage the stand computer and APR monitor stand APR APR base computer ...

Page 61: ...fore working inside your computer read the Safety Instructions at the front of this guide see page 7 NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate mode 1 Save and close any open files exit any open programs and shut down the computer see page 18 2 Remove all installed batteries and disconnect external devices 3 Disconnect the AC adap...

Page 62: ...ngernails to carefully spread apart the inner metal tabs of the memory module socket The module should pop up b Lift the memory module away from the socket 7 Install the memory module HINT If the memory module is not installed properly the computer will not boot No error message indicates this failure a Align the notch in the module with the slot in the center of the socket b Slide the edge of the...

Page 63: ... page 48 Replacing a Hard Drive NOTICE Hard drives are extremely fragile and must be handled carefully Even a slight bump can damage the drive HINT Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive NOTICE To prevent data l...

Page 64: ... When the hard drive is not in the computer protect the drive from exposure to static electricity by storing it in protective antistatic packaging 4 Lift up the hard drive cover until you hear a click 5 Slide the hard drive out of the computer 6 Remove the new drive from its packaging Save the original packaging to use when storing or shipping the hard drive NOTICE Do not force the drive into the ...

Page 65: ...nstall the Dell provided operating system see page 45 10 Install the Dell provided drivers and utilities see page 44 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging Otherwise the hard drive may be damaged in transit hard drive ...

Page 66: ...66 Adding Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 67: ... w d e l l c o m s u p p o r t d e l l c o m 4 SE CT ION 4 Appendix Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information Macrovision Product Notice ...

Page 68: ...4 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller Texas Instruments PCI 1420 CardBus controller PC Card connectors two supports two Type I or Type II cards or one Type III card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits Memory Architecture SDRAM Memory module socket two user accessib...

Page 69: ... out 7 pin mini DIN connector an S video to composite video adapter included with the computer PS 2 keyboard mouse 6 pin mini DIN connector USB one 4 pin USB compliant connector Infrared sensor compatible with IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR Docking 200 pins for the advanced port replicator Video Video type 128 bit hardware accelerated Data bus 2X AGP Video controller ATI M...

Page 70: ...ophone in connector headphone speakers connector Speakers two 8 ohm speakers Internal speaker amplifier 1 0 W channel into 4 ohms Volume controls key combinations volume buttons application program menus Display Type XGA active matrix color TFT Dimensions Height 214 3 mm 8 4 inches Width 285 7 mm 11 3 inches Diagonal 357 1 mm 14 1 inches Maximum resolution 1024 x 768 Response time typical 20 ms ri...

Page 71: ...g 19 05 mm 0 3 mm 0 75 inch 0 012 inch Layout QWERTY AZERTY Kanji Touch Pad Interface PS 2 compatible X Y position resolution graphics table mode 240 cpi Size Thickness 2 00 mm 0 08 inch at highest component Width 64 88 mm 2 55 inch sensor active area Height 48 88 mm 1 92 inch rectangle Weight 6 5 g 0 23 ounce Power Supply voltage 5 V 0 5 VDC Supply current 25 mA maximum operating for track stick ...

Page 72: ...ch pad combined ESD in accordance with IEC 801 2 Battery Type 4 cell or 8 cell smart lithium ion Dimensions Depth 88 5 mm 3 48 inches Height 21 5 mm 0 83 inch Width 139 0 mm 5 47 inches Weight 0 39 kg 0 87 lb 8 cell 0 22 kg 0 49 lb 4 cell Voltage 14 8 VDC Capacity 26 5 WHr 4 cell 53 WHr 8 cell Charge time approximate Computer off 1 hour and 6 minutes Life span approximate 500 discharge charge cycl...

Page 73: ...25 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 140 F Environmental Computer Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 65 C 104 to 140 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration Operating 0 9 GRMS using a random vibration spectrum that simulat...

Page 74: ... and settings for your computer You can change settings that appear as white type on the screen Page 1 displays system information Page 2 displays boot configuration and dock configuration settings Page 3 displays basic device configuration settings Page 4 displays battery charge status Page 5 displays power management settings Page 6 displays system security and hard drive password settings Maxim...

Page 75: ... following table If you need assistance in determining which codes to use contact a local or an international operator Contact Numbers and Addresses Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Home an...

Page 76: ...ntry Code 32 City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website http support euro dell com E mail tech_be dell com Brazil International Access Code 0021 Country Code 55 City Code 51 Customer Support Technical Support 0800 90 3355 Sales 0800 90 3366 Websit...

Page 77: ...Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support toll free 800 858 2437 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2062 Large Corporate Accounts toll free 800 858 2999 Czech Republic Prague...

Page 78: ... euro dell com E mail den_support dell com Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website http support euro dell com E mail fin_support dell com Country City Intern...

Page 79: ...support euro dell com E mail web_fr_tech dell com Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Technical Support Fax 06103 766 9222 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Custo...

Page 80: ...chboard 01 286 0500 Website http support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 824 13 Switchboard 02 696 821 12 Website http support euro dell com E mail web_it_tech dell com Corporate Technical Support 02 577 826 90 Custom...

Page 81: ...ty Code 2 Technical Support toll free 080 200 3800 Sales toll free 080 200 3777 Customer Service Seoul Korea 2194 6220 Customer Service Penang Malaysia 604 633 4949 Fax 2194 6202 Switchboard 2194 6000 Latin America Customer Technical Support Austin Texas U S A 512 728 4093 Customer Service Austin Texas U S A 512 728 3619 Fax Technical Support and Customer Service Austin Texas U S A 512 728 3883 Sa...

Page 82: ...free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico Colonia Granada International Access Code 95 Country Code 52 City Code 5 Automated Order Status System Austin Texas U S A 512 728 0685 AutoTech Automated...

Page 83: ...441 566 Norway Lysaker International Access Code 095 Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Technical Support Upplands Vasby Sweden 590 05 594 Fax Switchboard 671 16865 Website http support euro dell com E mail nor_support dell com Poland Warsaw International Access Code 011 Country Code 48...

Page 84: ...support dell com Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website http support euro dell com E mail web_esp_tec...

Page 85: ... 90 Switchboard 022 799 01 01 Website http support euro dell com E mail swisstech dell com Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Technical Support Servers toll free 0080 60 1256 Transaction Sales toll free 0080 651 228 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 ...

Page 86: ...00 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 AutoFax 0870 908 0510 Website http support euro dell com E mail dell_direct_support dell com Country City International Access Code Country Code City Code Department Name or Service Area ...

Page 87: ...Material Authorization Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare to...

Page 88: ...ory Information Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Your Dell computer is designed to comply with applicable regulations regarding EMI Chan...

Page 89: ...ico Only The following information is provided on the device s described in this document in compliance with the requirements of the official Mexican standards NOM Exporter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de K...

Page 90: ...andard practices For information about the Dell warranty for your computer see the Tell Me How help file To open the file click the Start button on the Windows desktop point to Dell Documents and then click Tell Me How Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F...

Page 91: ...gy that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is...

Page 92: ...92 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 93: ...ems 30 drives fixing problems 36 DVD drive fixing problems 38 E e mail accessing 14 fixing problems 42 sending and receiving 14 error messages start up 30 Windows 39 external keyboard fixing problems 36 F finding solutions 26 floppy drive fixing problems 36 H hard drive fixing problems 38 preventing damage 64 preventing data loss 63 replacing 63 returning to Dell 65 troubleshooting 38 help file ac...

Page 94: ...ettings system setup program 74 shutdown 18 software fixing problems 40 sound adjusting volume 32 fixing problems 32 speaker adjusting volume 32 fixing problems 32 specifications 68 system setup program 74 T technical assistance telephone numbers and addresses 75 warranty repair or credit 88 Tell Me How help file accessing 28 touch pad fixing problems 35 troubleshooting about 26 blank display 30 b...

Page 95: ...uter 42 Windows error messages 39 turning off the computer 18 V video fixing problems 30 W warranty 90 wet computer 42 Windows 2000 error messages 39 Help 28 reinstalling 46 shutdown 18 Windows 98 error messages 39 Help 28 reinstalling 45 shutdown 19 Windows Me error messages 39 Help 28 reinstalling 45 shutdown 18 ...

Page 96: ...96 Index 96 Index ...

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