Dell Inspiron 1721, Owner'S Manual

Page: 107 / 220

Troubleshooting
107
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
NOTE:
Connect the modem to an analog telephone jack only. The modem does not
operate while it is connected to a digital telephone network.
C HECK THE M ICROSOFT O UTLOOK® E XPRESS S ECURITY S ETTINGS —
If you
cannot open your e-mail attachments:
1
In Outlook Express, click Tools , click Options , and then click Security .
2
Click Do not allow attachments to remove the checkmark.
C HECK THE TELEPHONE LINE CONNECTION
C HECK THE TELEPHONE JACK
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
U SE A DIFFERENT TELEPHONE LINE
• Verify that the telephone line is connected to the jack on the modem (the
jack has either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R UN THE M ODEM H ELPER DIAGNOSTICS —
Click the Start
→
Programs
→
Modem Diagnostic Tool
→
Modem Diagnostic Tool . Follow the instructions
on the screen to identify and resolve modem problems (Modem Helper is not
available on certain computers).
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start , and then click Control Panel .
2
Click Hardware and Sound .
3
Click Phone and Modem Options .
4
Click the Modems tab.