Dell Inspiron 15 5515 Service Manual Download Page 73

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Table 9. Diagnostic-light codes

Blinking Pattern

Problem description

Run the Intel CPU
diagnostics tools.
If problem persists,
replace the system
board.

Flash latest BIOS
version. If problem
persists, replace the
system board.

Confirm that the
memory module is
installed properly.
If problem persists,
replace the memory
module.

Reset and swap
memory modules
amongst the slots.
If problem persists,
replace the memory
module.

Replace the system
board.

Replace the LCD
module.

Replace the system
board.

Reset the CMOS
battery connection.
If problem persists,
replace the RTC
battery.

Replace the system
board.

Flash latest BIOS
version. If problem
persists, replace the
system board.

Replace the system
board.

Troubleshooting

Summary of Contents for Inspiron 15 5515

Page 1: ...Inspiron 15 5515 Service Manual Regulatory Model P106F Regulatory Type P106F003 March 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... cell battery 19 Battery cable 20 Removing the battery cable 20 Installing the battery cable 21 Memory module 22 Removing the memory module 22 Installing the memory module 23 Solid state drive M 2 slot one 25 Removing the 2230 solid state drive from M 2 slot one 25 Installing the 2230 solid state drive in M 2 slot one 25 Removing the 2280 solid state drive from M 2 slot one 26 Installing the 2280 ...

Page 4: ...g the system board 52 Installing the system board 55 Power adapter port 59 Removing the power adapter port 59 Installing the power adapter port 60 Palm rest and keyboard assembly 61 Removing the palm rest and keyboard assembly 61 Installing the palm rest and keyboard assembly 62 Chapter 3 Drivers and downloads 64 Chapter 4 System setup 65 Entering BIOS setup program 65 Navigation keys 65 Boot Sequ...

Page 5: ...WiFi power cycle 75 Drain residual flea power perform hard reset 75 Chapter 6 Getting help and contacting Dell 76 Contents 5 ...

Page 6: ...r computer WARNING Before working inside your computer read the safety information that is shipped with your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels an...

Page 7: ...son some previously approved methods of handling parts are no longer applicable Two recognized types of ESD damage are catastrophic and intermittent failures Catastrophic Catastrophic failures represent approximately 20 percent of ESD related failures The damage causes an immediate and complete loss of device functionality An example of catastrophic failure is a memory DIMM that has received a sta...

Page 8: ...ounds if the test fails Insulator Elements It is critical to keep ESD sensitive devices such as plastic heat sink casings away from internal parts that are insulators and often highly charged Working Environment Before deploying the ESD Field Service kit assess the situation at the customer location For example deploying the kit for a server environment is different than for a desktop or portable ...

Page 9: ...r loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devic...

Page 10: ...x This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Base cover M2x7 5 captive scre...

Page 11: ...ower button with fingerprint reader M2x3 1 I O board M2x3 1 Touchpad M1 6x2 3 Touchpad M2x1 8 2 Power adapter port M2 5x4 2 Display hinges M2 5x4 6 Major components of Inspiron 15 5515 The following image shows the major components of Inspiron 15 5515 Removing and installing components 11 ...

Page 12: ...m rest and keyboard assembly 8 Touchpad 9 Display assembly 10 Coin cell battery 11 I O board 12 M 2 2280 solid state drive if installed 13 Wireless card 14 M 2 2230 solid state drive if installed 15 Power button with optional fingerprint reader 12 Removing and installing components ...

Page 13: ...nty coverages purchased by the customer Contact your Dell sales representative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure Removing and installing components 13 ...

Page 14: ...r to the palm rest and keyboard assembly 3 Using a plastic scribe pry the base cover beside the display hinges and then continue to work on the sides to open the base cover 4 Lift the base cover off the palm rest and keyboard assembly 5 Peel the tape that secures the battery cable to the battery and palm rest and keyboard assembly 14 Removing and installing components ...

Page 15: ... flea power Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure Removing and installing components 15 ...

Page 16: ...lm rest and keyboard assembly 6 Replace the seven M2x4 screws that secure the base cover to the palm rest and keyboard assembly Next steps 1 Follow the procedure in After working inside your computer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery completely before removing it Disconnect the AC power adapter from the system...

Page 17: ...ngerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Removing the 3 cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image indicates the location of the 3 cell 41...

Page 18: ...les on the palm rest and keyboard assembly 3 Replace the three M2x3 screws that secure the 3 cell battery to the palm rest and keyboard assembly 4 Connect the battery cable to the system board 5 Adhere the tape that secures the battery cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working on your computer Removing the 4 cell battery Prerequisites 1 F...

Page 19: ... Lift the 4 cell battery along with its cable off the palm rest and keyboard assembly Installing the 4 cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 4 cell 54 Wh battery and provides a visual representation of the installation procedure Removing...

Page 20: ...Next steps 1 Install the base cover 2 Follow the procedure in After working on your computer Battery cable Removing the battery cable Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the 3 cell battery or 4 cell battery whichever applicable NOTE If battery is disconnected from system board for service then there is a delay during system b...

Page 21: ...he battery cable off the battery Installing the battery cable Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure Removing and installing components 21 ...

Page 22: ...ll battery whichever applicable 2 Install the base cover 3 Follow the procedure in After working on your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure 22 R...

Page 23: ...NOTE Repeat step 1 to step 3 to remove any other memory modules installed in your computer Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure Removing an...

Page 24: ... into the memory module slot 4 Press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it NOTE Repeat step 1 to step 4 to install any other memory modules in your computer Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 24 Removing and installing components ...

Page 25: ...olid state drive in M 2 slot one NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot one The following image indicates the location of the 2230 solid state drive that is installed in M 2 slot one and provides a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the 2230 solid state drive to the palm rest a...

Page 26: ...llation procedure Steps 1 Align the notch on the 2230 solid state drive with the tab on the solid state drive slot 2 Slide the 2230 solid state drive firmly into the solid state drive slot at an angle 3 Align the screw hole on the solid state drive with the screw hole on the palm rest and keyboard assembly 4 Replace the screw M2x3 that secures the 2230 solid state drive to the palm rest and keyboa...

Page 27: ... M 2 slot one Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE Solid state drives are fragile Exercise care when handling the solid state drive NOTE Depending on the configuration ordered the computer one may support a 2280 solid state drive or a 2230 solid state drive in M 2 slot one NOTE This procedure ...

Page 28: ... the base cover 2 Follow the procedure in After working inside your computer Installing the solid state drive mounting bracket on M 2 slot one About this task The following image provides a visual representation of the procedure to install the solid state drive mounting bracket when replacing M 2 2230 solid state drive with M 2 2280 solid state drive in M 2 slot one The following image provides a ...

Page 29: ...requisites NOTE M 2 slot two supports only 2230 solid state drive NOTE This procedure applies only to computers shipped with a 2230 solid state drive installed in M 2 slot two 1 Follow the procedure in Before working inside your computer NOTE Solid state drives are fragile Exercise care when handling the solid state drive NOTE To avoid data loss do not remove the solid state drive while the comput...

Page 30: ...de and lift the solid state drive thermal shield off the solid state drive 3 Slide and remove the solid state drive from the M 2 slot two Installing the 2230 solid state drive in M 2 slot two Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 30 Removing and installing components ...

Page 31: ...t two The following image indicates the location of the 2230 solid state drive that is installed in M 2 slot two and provides a visual representation of the installation procedure Steps 1 Align the notch on the 2230 solid state drive with the tab on M 2 slot two on the system board 2 Slide the 2230 solid state drive into M 2 slot two on the system board 3 Place the solid state drive thermal shield...

Page 32: ...and keyboard assembly Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure...

Page 33: ...eless card 4 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure Removing and installing co...

Page 34: ...e 2 Align the notch on the wireless card with the tab on the wireless card slot on the system board 3 Slide and insert the wireless card at an angle into the wireless card slot on the system board 4 Align the screw hole on the wireless card bracket to the screw hole on the wireless card and system board 5 Replace the screw M2x4 that secures the wireless card bracket to the wireless card and the sy...

Page 35: ...le from the system board 2 Remove the two M2x3 screws that secure the fan to the palm rest and keyboard assembly 3 Lift the fan off the palm rest and keyboard assembly Installing the fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the fan and provides a visual...

Page 36: ...cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery 2 Remove the base cover About this task The following images indicate the location of...

Page 37: ...talling the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ... inside your computer CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it 2 Remove the base cover About this task The following images indicate...

Page 39: ... component before performing the installation procedure CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the heatsink and provides a visual repre...

Page 40: ...m board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer I O board Removing the I O board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the I O board and provide a visual representation of the removal procedure 40 Removing and installin...

Page 41: ...ble to the I O board 6 Open the latch and disconnect the I O board cable from the I O board 7 Remove the screw M2x3 that secures the I O board to the palm rest and keyboard assembly 8 Lift the I O board off the palm rest and keyboard assembly Installing the I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this...

Page 42: ... 5 Connect the coin cell battery cable to the I O board 6 Connect the I O board cable to the I O board and close the latch to secure the cable 7 Adhere the tape that secures the I O board cable to the I O board 8 Close the left display hinge 9 Replace the three M2 5x4 screws that secure the left display hinge to the palm rest and keyboard assembly Next steps 1 Install the base cover 2 Follow the p...

Page 43: ...and remove the speaker cable from the routing guides on the palm rest and keyboard assembly 3 Peel the tape that secures the speaker cable to the palm rest and keyboard assembly 4 Disconnect the speaker cable from the system board 5 Lift the speakers along with the cable off the palm rest and keyboard assembly Installing the speakers Prerequisites If you are replacing a component remove the existi...

Page 44: ...d keyboard assembly 2 Connect the speaker cable to the system board 3 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 4 Connect the keyboard backlit cable keyboard cable and the touchpad cable to its connectors on the system board and close the latch to secure the cable Next steps 1 Install the base cover 2 Follow the procedure in After working inside your...

Page 45: ...hpad bracket to the palm rest and keyboard assembly 4 Lift the touchpad bracket off the palm rest and keyboard assembly 5 Remove the two M2x1 8 screws that secure the touchpad to the palm rest and keyboard assembly 6 Peel the tapes that secure the touchpad to the palm rest and keyboard assembly 7 Lift the touchpad along with the touchpad cable off the palm rest and keyboard assembly Installing the...

Page 46: ... holes on the touchpad bracket with the screw holes on the palm rest and keyboard assembly 5 Replace the three M1 6x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 6 Adhere the tape that secures the touchpad bracket to the palm rest and keyboard assembly 7 Slide the touchpad cable into the connector on the touchpad and close the latch to secure the cable Next steps...

Page 47: ...Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure Removing and installing components 47 ...

Page 48: ...d 3 Remove the three M2 5x4 screws that secure the left display hinge to the system board 4 Remove the three M2 5x4 screws that secure the right display hinge to the system board 5 Open the display hinges at an angle of 90 degrees 6 Gently slide the palm rest and keyboard assembly off the display assembly 48 Removing and installing components ...

Page 49: ...omponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure Removing and installing components 49 ...

Page 50: ...splay hinge to the system board 4 Replace the three M2 5x4 screws that secure the left display hinge to the system board 5 Slide the display cable into the connector on the system board and close the latch to secure the cable 6 Adhere the tape that secures the display cable to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer 50 Remov...

Page 51: ...a visual representation of the removal procedure Steps 1 Remove the screw M2x3 that secures the power button with optional fingerprint reader to the palm rest and keyboard assembly 2 Lift the power button with optional fingerprint reader off the palm rest and keyboard assembly Installing the power button with optional fingerprint reader About this task The following images indicate the location of...

Page 52: ...our computer NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from...

Page 53: ...tached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink The following image indicates the connectors on your system board Figure 1 System board connectors 1 Display cable connector 2 Power adapter port cable connector 3 Keyboard backlit cable connector 4 Keyboard cable connector 5 Touchpad cable connector 6 Battery cable connector 7 Fan cable ...

Page 54: ...54 Removing and installing components ...

Page 55: ... from the system board 10 Disconnect the speaker cable from the system board 11 Peel the tape and disconnect the I O board cable from the system board 12 Remove the three M2x2 screws that secure the system board to the palm rest and keyboard assembly 13 Lift the system board off the palm rest and keyboard assembly Installing the system board Prerequisites If you are replacing a component remove th...

Page 56: ...Figure 2 System board connectors 1 Display cable connector 2 Power adapter port cable connector 3 Keyboard backlit cable connector 4 Keyboard cable connector 5 Touchpad cable connector 6 Battery cable connector 7 Fan cable connector 8 Speaker cable connector 9 I O board cable connector The following image indicates the location of the system board and provides a visual representation of the instal...

Page 57: ...Removing and installing components 57 ...

Page 58: ...e that secures the power adapter port cable to the system board 7 Align the screw holes on the USB Type C port bracket with the screw holes on the system board 8 Replace the two M2x4 screws that secure the USB Type C port bracket to the system board 9 Connect the keyboard backlit cable to the system board and close the latch to secure the cable 10 Connect the keyboard cable to the system board and...

Page 59: ... M 2 2230 solid state drive in M 2 slot two if applicable 6 Install the memory module 7 Install the 3 cell battery or 4 cell battery whichever applicable 8 Install the base cover 9 Follow the procedure in After working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About thi...

Page 60: ...vides a visual representation of the installation procedure Steps 1 Place the power adapter port along with its cable into the slot on the palm rest and keyboard assembly 2 Route the power adapter port cable through the routing guide on the palm rest and keyboard assembly 3 Adhere the tape that secures the power adapter port cable to the system board 4 Connect the power adapter port cable to the s...

Page 61: ...Remove the M 2 2230 solid state drive from M 2 slot two if applicable 7 Remove the wireless card 8 Remove the fan 9 Remove the coin cell battery 10 Remove the I O board 11 Remove the system board NOTE The system board can be removed along with the heat sink 12 Remove the power button with optional fingerprint reader 13 Remove the power adapter port 14 Remove the speakers 15 Remove the touchpad 16 ...

Page 62: ...sembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task Place the palm rest and keyboard assembly on a flat surface 62 Removing and installing components ...

Page 63: ... board 8 Install the fan 9 Install the coin cell battery 10 Install the wireless card 11 Install the M 2 2280 solid state drive or M 2 2230 solid state drive in M 2 slot one whichever applicable 12 Install the M 2 2230 solid state drive in M 2 slot two if applicable 13 Install the memory module 14 Install the 3 cell battery or 4 cell battery whichever applicable 15 Install the base cover 16 Follow...

Page 64: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ SLN128938 3 64 Drivers and downloads ...

Page 65: ...k Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the...

Page 66: ...rive if available SATA Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE Depending on this computer and its installed devices the items that are listed in this section may or may not be displayed Table 4 System setup options Main menu Main System Time Displays the current system time of the computer in ...

Page 67: ...ult Disabled SATA Operation Allows to select the SATA mode of the computer Option is set to AHCI Adapter Warnings Displays Adapter Warning during the POST when Battery Level is Critically low Options are Enabled Default Disabled Function Key Behavior Allows to reverse Function Key Primary behavior with secondary Options are Multimedia Key Default Function Key Keyboard Illumination Allows to Switch...

Page 68: ...Enabled Default Disabled Media Card Reader Allows to enable disable the Media Card reader Options are Enabled Default Disabled Fingerprint Reader Allows to enable disable the Fingerprint reader Options are Enabled Default Disabled Boot Disable Disable the automatic Boot Options are Enabled Disabled Default Battery Charge Configuration Displays the Battery Charge configuration Options are Adaptive ...

Page 69: ...ts Options are Disabled Enabled Default Table 6 System setup options Security menu Security Admin Password Displays the Status of the administrator password System Password Displays the Status of the computer password Asset Tag Displays and allows to edit the Asset Tag of the computer Admin Password Set change or delete the administrator password System Password Set change or delete the computer p...

Page 70: ... are Disabled Enabled Default SHA 256 Provides the BIOS and the TPM to use the SHA 256 hash algorithm to extend measurements into the TPM PCRs during BIOS boot The options are Disabled Enabled Default Clear Clears the TPM owner information and returns the TPM to the default state The options are Disabled Default Enabled PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface PPI...

Page 71: ...Changes Exit the System Setup without saving the changes made to the Setup Options Load Optional Defaults Load the Factory Defaults in the System Setup Options Discard Changes Discard any changes made to the System Setup and continue the Setup Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Remove the base cover 2 Disconne...

Page 72: ... computer is uniquely identified by a Service Tag or Express Service Code To view relevant support resources for your Dell computer we recommend entering the Service Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag for your Dell Laptop System diagnostic lights Battery status light Indicates the powe...

Page 73: ...he slots If problem persists replace the memory module 2 5 Reset and swap memory modules amongst the slots If problem persists replace the memory module 2 6 Replace the system board 2 7 Replace the LCD module 2 8 Replace the system board 3 1 Reset the CMOS battery connection If problem persists replace the RTC battery 3 2 Replace the system board 3 3 Flash latest BIOS version If problem persists r...

Page 74: ... auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS upda...

Page 75: ...ttery is removed For your safety and to protect the sensitive electronic components in your computer you are requested to drain residual flea power before removing or replacing any components in your computer Draining residual flea power also known as a performing a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residu...

Page 76: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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